The Reserves at Arboretum Apartments

Thank you so much for the 5 star review! We appreciate it very much! Our staff works very hard to make sure this is a great place to live, and it makes us so happy when a great review comes in from one of our valued residents. Thank you again, and if you need anything please do not hesitate to contact the rental office.

Thank you for the nice review. We love having you here and hope you will call on us if you ever need anything at all. We are here for you! Don't forget Taco Tuesday tomorrow evening at 5:00PM. Free tacos with all of the fixin's at the clubhouse! Just another way of saying thank you to our wonderful residents! Hope to see you there! Thanks again for your review.

Thank you for the review and I would like to discuss your concerns noted - can you email me your contact information to [email protected] so we can further discuss your concerns. Ginkgo Residential Team

Thank you for your review at Reserves at Arboretum

We love our residents! Thank you for the review and if you ever need anything, please contact me at [email protected] .

I wish you would have come to the office to talk to me. I only had a couple people move in during the last 30 days as we have been very full. I know who you are and am a little confused as your husband tells us nothing is a big deal and it isn't what I am hearing here. As always, anyone unhappy can exercise the 30 day satisfaction guarantee to break their lease. When you moved it, it was the days of snow and we immediately took care of your issue. You had what you thought was a malfunctioning rear porch light bulb turn out to be a bulb that take a second to heat up. There wasn't a short. The bulb at your counter was broken, not the electrical. We were unaware the past tenant used their own washer and dryer and when they replaced the equipment with ours, they didn't hook it back up. The false panel was originally secure....not sure what happened with that, but it was immediately fixed. Because you moved in at the time of snow, the property manager who wasn't able to move you in was also unable to walk the apartment, but the home was very trouble free during every inspection of the home. We have made ourselves available every time you call or email and maintenance has been very responsive and taken care of any issue. We only have 4 work orders from your move in on file, if there is something we have missed that has been constantly breaking, please email me directly, [email protected] and if you aren't happy, we want you to be. That has always been the way we like to handle things. Your husband says you all were happy, so if that isn't the case, let me know!!

We are happy that YOU are happy!! We strive for exceptional customer service, so please do let us know if you ever feel that you have received less than that!! We did clear a path after the snow fell, if we miss a spot in the future please let us know so we can take care of it. We recognize that pet owners and smokers have not been responsible and we have addressed it. Everyone is educated at move in about this. It is unfortunate that we have the issue, but we are being proactive in trying to prevent it. We do offer emergency maintenance 24 / 7. Most work orders are reported Monday through Friday, so if it is an emergency, you can get maintenance out on the weekend. As the property manager, I really appreciate your feedback and will use it to make everyone's stay better. If you have further input, questions or concerns, please do not hesitate to call me or email [email protected]

Thank you! We <3 our residents!! Be on the look out for our new resident event calendar getting ready to come out. Hope you are all able to attend!

We love coming to work at The Reserves every day! We are convinced that we have the best residents EVER! If you ever have an issue with your experience at the Reserves, PLEASE come tell us or email the property manager directly at [email protected] Thank you for your review!

The management team is very happy that you are happy! If you need ANYTHING....PLEASE let the staff know. We are here to provide an excellent experience. Anything less than, we want to know about. All feedback is welcomed.

Michelle and Lucy LOVE our residents. Thank you for making our day! We strive to provide awesome customer service!

We have been waiting for parts for multiple machines to be fixed. Some of our residents are very tough on the gym equipment and we do our best to get the equipment fixed right away. Parts have been on order for awhile and should be fixed soon! Thank you for your valued feedback!

Great idea! We will see what we can do to add recycling. If it is possible, we will do our best to offer it. Thank you for your feedback!