The Reserves at Arboretum Apartments

5000 Reserve Way, Newport News, VA 23602
5000 Reserve Way, Newport News, VA 23602

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The Reserves at Arboretum Apartments

5000 Reserve Way

Newport News, VA 23602

 
 
 
 
 
 

ApartmentRatings Property Breakdown

RENTER RATING
Based on 43 
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100%RECOMMENDED
THIS PROPERTY
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74%CITY AVERAGE

Ratings & Reviews (43 Reviews)

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The Reserves at Arboretum Apartments Manager

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Resident 2019 Recommended
Reviewed 02/21/2019
Staying Arboretum Apartments was a stupendous experience!!! The apartment that I was living in was very clean and any time that I had an issue, it was taken care of immediately! Ms. Stacci, who was our leasing agent and Mrs. Angie, who was the manager of… See More
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Resident 2016 Recommended
Reviewed 11/28/2016
I've lived here for approximately 15 months and have no complaints, whatsoever. Office team is courteous and polite. Maintenance gets things done quickly. It's a great place to call home.
The Reserves at Arboretum Apartments Manager12/01/2016

Thank you so much for the 5 star review! We appreciate it very much! Our staff works very hard to make sure this is a great place to live, and it makes us so happy when a great review comes in from one of our valued residents. Thank you again, and if you need anything please do not hesitate to contact the rental office.

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Adrnot1s • Resident 2015 - 2016 Recommended
Reviewed 07/15/2016
I have lived at the Reserves at Arboretum for 18 months and I have nothing bad to say - actually I have enjoyed my experience here and have recently renewed my lease. Any maintenance issues (minor and/or major) has always been addressed immediately and with the… See More
The Reserves at Arboretum Apartments Manager09/19/2016

Thank you for the nice review. We love having you here and hope you will call on us if you ever need anything at all. We are here for you! Don't forget Taco Tuesday tomorrow evening at 5:00PM. Free tacos with all of the fixin's at the clubhouse! Just another way of saying thank you to our wonderful residents! Hope to see you there! Thanks again for your review.

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AdioSapah • Resident 2013 - 2016 Recommended
Reviewed 03/21/2016
The Reserves at Arboretum is "a great place and we consider it "home". We found this lovely apartment community centrally located for our shopping needs. The living/dining room and kitchen are open and spacious. The bedrooms, bathrooms and closets are enormous! Dark wood cabinets, updated counter… See More
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AN14 • Resident 2014 - 2015 Not Recommended
Reviewed 06/30/2015
This apartment complex is under new management, GINKGO RESIDENTIAL, and this company is fraudulent. I lived here for a while, when the complex was under the management of the previous company, and I have to say that GINKGO has done nothing but come in, raise the… See More
The Reserves at Arboretum Apartments Manager08/21/2015

Thank you for the review and I would like to discuss your concerns noted - can you email me your contact information to [email protected] so we can further discuss your concerns. Ginkgo Residential Team

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Resident 2014 Not Recommended
Reviewed 08/09/2014
The Reserves at Arboretum is a quiet community. Would I say luxury? Absolutely not! I like living here but there was some false information given to me by the property manager, we'll call her -- since I can't use names, so unfortunately I have to make… See More
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Verified Resident 86277 2012 - 2014 Recommended
Reviewed 08/02/2014
This community has been pleasent during my stay here. During my stay here I can say that in have had no problems with parking, the halls and landscaping are beautiful and well maintained. The only issue I had was the above neighbor who would stomp all… See More
The Reserves at Arboretum Apartments Manager08/21/2015

Thank you for your review at Reserves at Arboretum

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Verified Resident 82763 2014 Recommended
Reviewed 07/18/2014
Nice apartments. I love the stainless steel appliances, tons of closet space, and that a washer/dryer is included. Depending on what building you are in the street traffic from oyster point can be loud at times. The office staff is awesome, very helpful and friendly!
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Verified Resident 82318 2014 Recommended
Reviewed 07/16/2014
Lovely neighborhood that is close to shopping. Friendly staff, beautiful landscaping, love the pool, fitness center and movie theater. apartment is spacious and lovely and convenience of the open floor plan Love the patio where I can sit and relax. See More
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Verified Resident 68797 2013 - 2014 Recommended
Reviewed 05/14/2014
The staff is very friendly and professional. Any maintenance needs are promptly taken care of. The community as a whole is safe, clean, and the only apartment community in Newport News I would recommend to friends and family. The units and amenities are on a much… See More
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Verified Resident 65569 2013 - 2014 Recommended
Reviewed 04/28/2014
My family and I have had nothing but a great experience here. We've lived in many apartments through the years and this is the cleanest, friendliest community my wife, son and I have lived in. We highly recommend this community to others that are moving to… See More
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Verified Resident 64537 2013 - 2014 Not Recommended
Reviewed 04/21/2014
Overall, OK. Office staff is the hardest to deal with. Office is usually closed at various times throughout the day and they are disorganized and often short with the residence who simply go in to get a package or ask a question. I avoid them..
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Verified Resident 64269 2014 Recommended
Reviewed 04/18/2014
I have only been here about 2 weeks. I need some things to be fixed. The office staff is very nice, personable, and care about the tennants. I look forward to seeing how things progress over the next couple of months. My girls seem pleased, which… See More
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Verified Resident 63588 2013 - 2014 Recommended
Reviewed 04/15/2014
The layout and inside of the apartments are great. I wish it was more attractive to spend time outside...maybe a little walk or park like spot to enjoy the outdoors. I do not like the office hours...since 8-5 every day it is hard to contact them.… See More
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Verified Resident 61588 2013 - 2014 Recommended
Reviewed 04/07/2014
Overall, I'm satisfied with my apartment. I like the layout, the appliances. I do wish we had elevators though. The neighbors directly below me are noisy to the point of police-call-level disturbance sometimes. Otherwise, the community is good. See More
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Verified Resident 57682 2012 - 2014 Recommended
Reviewed 03/17/2014
My choice to live at The Reserves of Arboretum Apartments is directly influenced by the quality front office staff and superb skill and timeliness of the maintenance staff. Staff and service is incomparable to any other place I have lived. See More
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Verified Resident 52103 2014 Recommended
Reviewed 02/19/2014
One of the best i've had in a long time,I would live here for awhile if I could, I really like you can just sign up for certain things like the movie room and waht not. I can't really ask for a faster service this is… See More
The Reserves at Arboretum Apartments Manager02/22/2014

We love our residents! Thank you for the review and if you ever need anything, please contact me at [email protected] .

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Verified Resident 52398 2014 Not Recommended
Reviewed 02/19/2014
I've been here less than 30 days, thus far, I'm not having a good experience. I've had problems with broken equipment since the date I moved in. Management does respond but it's not at all what I expected from this property. High rent, low quality.
The Reserves at Arboretum Apartments Manager02/22/2014

I wish you would have come to the office to talk to me. I only had a couple people move in during the last 30 days as we have been very full. I know who you are and am a little confused as your husband tells us nothing is a big deal and it isn't what I am hearing here. As always, anyone unhappy can exercise the 30 day satisfaction guarantee to break their lease. When you moved it, it was the days of snow and we immediately took care of your issue. You had what you thought was a malfunctioning rear porch light bulb turn out to be a bulb that take a second to heat up. There wasn't a short. The bulb at your counter was broken, not the electrical. We were unaware the past tenant used their own washer and dryer and when they replaced the equipment with ours, they didn't hook it back up. The false panel was originally secure....not sure what happened with that, but it was immediately fixed. Because you moved in at the time of snow, the property manager who wasn't able to move you in was also unable to walk the apartment, but the home was very trouble free during every inspection of the home. We have made ourselves available every time you call or email and maintenance has been very responsive and taken care of any issue. We only have 4 work orders from your move in on file, if there is something we have missed that has been constantly breaking, please email me directly, [email protected] and if you aren't happy, we want you to be. That has always been the way we like to handle things. Your husband says you all were happy, so if that isn't the case, let me know!!

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Verified Resident 51428 2013 - 2014 Recommended
Reviewed 02/11/2014
Very good experience with the apartment. Quiet and close to shopping centers. The Staff is friendly and have great customer service. However the side walks needs to be clean after snow to prevent fall. People need to clean after their pets, and cigarettes are everywhere in… See More
The Reserves at Arboretum Apartments Manager02/22/2014

We are happy that YOU are happy!! We strive for exceptional customer service, so please do let us know if you ever feel that you have received less than that!! We did clear a path after the snow fell, if we miss a spot in the future please let us know so we can take care of it. We recognize that pet owners and smokers have not been responsible and we have addressed it. Everyone is educated at move in about this. It is unfortunate that we have the issue, but we are being proactive in trying to prevent it. We do offer emergency maintenance 24 / 7. Most work orders are reported Monday through Friday, so if it is an emergency, you can get maintenance out on the weekend. As the property manager, I really appreciate your feedback and will use it to make everyone's stay better. If you have further input, questions or concerns, please do not hesitate to call me or email [email protected]

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Verified Resident 49970 2011 - 2014 Recommended
Reviewed 02/04/2014
Everything is going well. We are very happy to make these apartments our home. So far it has been a very pleasant experience living here, making friends with the office staff members and residents. Enjoying the swimming pool and gym facilities accordingly.
The Reserves at Arboretum Apartments Manager02/22/2014

Thank you! We <3 our residents!! Be on the look out for our new resident event calendar getting ready to come out. Hope you are all able to attend!

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Verified Resident 49831 2013 - 2014 Recommended
Reviewed 01/29/2014
This apartment complex is extremely nice and very spacious. The atmosphere is well taken care of and everyone is very friendly. I love the extra activities they provide to their residents, such as the grill area, workout room, and especially the movie theater room. There are… See More
The Reserves at Arboretum Apartments Manager02/22/2014

We love coming to work at The Reserves every day! We are convinced that we have the best residents EVER! If you ever have an issue with your experience at the Reserves, PLEASE come tell us or email the property manager directly at [email protected] Thank you for your review!

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Verified Resident 48222 2014 Recommended
Reviewed 01/21/2014
Although I have only lived here since the beginning of the year it has been a wonderful experience so far. Extremely helpful and friendly staff, and friendly neighbors. Apartment in great shape, grounds are well kept. Definitely recommend
The Reserves at Arboretum Apartments Manager01/22/2014

The management team is very happy that you are happy! If you need ANYTHING....PLEASE let the staff know. We are here to provide an excellent experience. Anything less than, we want to know about. All feedback is welcomed.

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Verified Resident 48267 2013 - 2014 Recommended
Reviewed 01/21/2014
The experience has been great at the Reserves. I really love the location which is close to the shopping centers and the soon-to-be Oyster Point Tech Center. A great place to take residence for a couple or a family. I hope to see parking for motorcycles.… See More
The Reserves at Arboretum Apartments Manager01/22/2014

Michelle and Lucy LOVE our residents. Thank you for making our day! We strive to provide awesome customer service!

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Verified Resident 48288 2014 Recommended
Reviewed 01/21/2014
So far so good. Just please keep up the good work and do not let me down. Please stay professional and please make sure that all of your equipment, especially the gym equipment works well. If it doesn't work, please get the stuff fixed. Thank you… See More
The Reserves at Arboretum Apartments Manager01/22/2014

We have been waiting for parts for multiple machines to be fixed. Some of our residents are very tough on the gym equipment and we do our best to get the equipment fixed right away. Parts have been on order for awhile and should be fixed soon! Thank you for your valued feedback!

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Verified Resident 48301 2013 - 2014 Recommended
Reviewed 01/21/2014
We love the community. We like the architecture, space and planning of the apts. We would recommend that the property management include recycling as well. That is the only inconvenience we have, to drive to a local fire station to dump our recycling.
The Reserves at Arboretum Apartments Manager01/22/2014

Great idea! We will see what we can do to add recycling. If it is possible, we will do our best to offer it. Thank you for your feedback!

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Features & Amenities

Laundry

  • Full Size Washer and Dryer Included

Parking

  • Carport

General

  • 24-Hour Management Availability
  • Balcony and Patio Views
  • Billiards Room
  • Breakfast Bar
  • Central Heat and Air
  • Crown Molding
  • Dog Park
  • Energy Star Appliances
  • Fitness Center
  • Grilling Area
  • Hardwood Flooring
  • Media Center
  • Online Payments Accepted
  • Pet-Friendly Community
  • Pool
  • Premium Cabinetry and Countertops
  • Premium Fixtures
  • Premium Interior Paint
  • Resident Lounge with Wi-Fi
  • Security Deposit Alternative Available
  • Smoke Free
  • Spacious Closet Space

Pets

  • Cats Allowed
  • Dogs Allowed
    Restrictions: Dogs considered to have aggressive tendencies: German Shepherd, Anatolian Shepherd, American Pit Bull Terrier, American Bull Dog, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Bullmastiff, Akita, Chow Chow, Wolf-Dogs and Wolf Hybrids, Doberman (full), Airedale. Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all inclusive. Please remember some breeds have nicknames and most have variations of their breed.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $1,075

  • SQ. FT.

    755

  • Available
    Avail.

    1 Units

  • Model

    11A

  • Price

    $1,105

  • SQ. FT.

    821

  • Available
    Avail.

    1 Units

  • Model

    11B

2 Bedrooms, 2 Bathrooms

  • Price

    N/A

  • SQ. FT.

    1,063

  • Available
    Avail.

    N/A

  • Model

    22A

  • Price

    $1,265 - $1,295

  • SQ. FT.

    1,068 - 1,090

  • Available
    Avail.

    2 Units

  • Model

    22B

  • Price

    $1,325

  • SQ. FT.

    1,144

  • Available
    Avail.

    1 Units

  • Model

    22F

3 Bedrooms, 2 Bathrooms

  • Price

    $1,535 - $1,560

  • SQ. FT.

    1,322

  • Available
    Avail.

    3 Units

  • Model

    32

Disclaimer: Special, prices and availabilities subject to change.

Leasing

Choose Comfort The Reserves at Arboretum Apartments is a smoke-free community that offers 1, 2, and 3-bedroom floor plans in the Oyster Point neighborhood of Newport News, Virginia. Our prime location places you near the area's best shopping, dining, and entertainment so you'll have everything you love within reach! We are located within minutes from Tech Center, Patrick Henry Mall, and City Center and only a few miles from Langley Air Force Base, Ft. Eustis, and the Newport News Naval Shipyard. Plus, we are near two interstate exits if distant travel is necessary. Inside The Reserves at Arboretum you will find spacious layouts that include beautiful dark kitchen cabinets, color-coordinated counter-tops, stainless steel Energy Star appliances, a breakfast bar, 9' ceilings, and crown molding. Each of our thoughtfully designed floor plans offer open living areas, spacious bedrooms with ceiling fans, and walk-in closets. Residents have access to a state-of-the-art cardio fitness center that is open 24/7, a relaxing pool with sundeck, grilling station, dog park, and a media center with movies and billiards.

Management Company: Highmark Residential, LLC

Office Hours Open Now!

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: Closed

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The Reserves at Arboretum Apartments is a 755 - 1,322 sqft apartment in Newport News in zip code 23602. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,075 - $1,560. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield. 23606, 23608, 23508, 23693, and 23692 are nearby zip codes.

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