What are noise levels like at Aura Downtown?

The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Aura Downtown?

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is Aura Downtown?

The community is rated 4.7/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 46.65 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for Aura Downtown, Norfolk, VA

Renter Ratings

Noise	N/A
Grounds	4.8
Safety	4.7
Office Staff	5
Maintenance	4.8
Neighborhood	5
SatisFacts™ Tour Survey	4.7/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	4.2/5

Review Count

Number of reviews in the past 365 days	26

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	46.65 days

Ratings & Reviews (64 Reviews)

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Verified Resident • vrp • 2020 - 2021

Updated Review

01/22/2021

Awesome community tameka the property manager is so helpful and cares about the residents along with her staff. Aura downtown is a wonderful place to live in downtown Norfolk I am very happy with my decision to live here.

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Aura Downtown Manager

01/25/2021

That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with the location, and that the team has been accommodating. Please let us know if you need anything during your residency at Aura Downtown.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2021

01/18/2021

Staff has been fantastic -- from showing the apartment, to move-in, to being a resident, the process has been easy. The grounds are kept clean. I'd like to see a better job on "patch jobs" in the hallways... places where it's obvious something's been replaced or… See More

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Aura Downtown Manager

01/18/2021

Thank you for taking the time to share your thoughts. While we're glad that you are having a positive experience, we'd be happy to speak with you about your other concerns in an effort to improve. Please feel free to reach out to our team at [email protected] if you need assistance.

Verified Resident • vrp • 2021

01/16/2021

The staff made the move-in process a breeze from the moment I put the application in to the day I received my keys on move-in day. Any issues I had were resolved immediately. This is by the far the best experience I've had moving into a… See More

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Aura Downtown Manager

01/18/2021

Hello. We're so happy to see that you had a great experience while joining our community at Aura Downtown, and that you were treated to exceptional customer service by our team. We appreciate your feedback, and hope that you'll reach out if you need anything as you get settled in.

Verified Resident • vrp • 2020

12/21/2020

The staff has been extremely friendly and welcoming. The maintenance is quick and responsive and the building is kept super clean. The parking is very extremely convenient especially living in the downtown area. I love being walking distance from so many restaurants and shops (the mall)!… See More

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Aura Downtown Manager

12/22/2020

Welcome to Aura Downtown! We're proud to provide our residents with top notch customer service, so we're thrilled that you've been receiving top notch treatment. Thank you for the kind words about our team and our convenient location. We hope you enjoy your time with us!

Verified Resident 271175 • vrp • 2020

12/17/2020

I've only had one issue, and it's been taken care of as soon as I put in the maintenance/work order. I love the area and the building staff is friendly and nice. Alot of eateries in the area, so the convenience to food and much more… See More

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Aura Downtown Manager

12/18/2020

We appreciate this excellent rating of Aura Downtown. It's always great to hear that our maintenance team has been responsive and attentive to your needs in a timely manner. Our entire team is committed to your satisfaction and well-being and we're happy and proud that it shows. Thank you for your residency!

Verified Resident 851624 • vrp • 2017 - 2020

12/09/2020

Great place to live with great management, best downtown. I've lived downtown for almost ten years and this has been the best place hands down. They take care of any issues that arise in a timely and professional manner.

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Aura Downtown Manager

12/10/2020

Thanks so much for taking the time to review Aura Downtown! We're thrilled to learn that your living experience at our community has exceeded your expectations, as we seek to provide our residents with the very best in apartment living. Your compliments about our helpful staff are very much appreciated. We look forward to your continued happiness and comfort. Thanks again!

Verified Resident 851177 • vrp • 2020

12/07/2020

I love this apartment. They are extremely responsive and will get the job done swiftly. The office staff is amazing and extremely professional and communicative. It's location speaks for itself...it's steps away from night life or a perfect stroll on the waterfront.

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Aura Downtown Manager

12/08/2020

Thanks for the great review! We're thrilled to hear that you're loving your living experience at Aura Downtown. We're especially pleased that the team has been helpful and courteous, and that our central location is convenient for you. We appreciate your feedback. Please let us know if you need anything during your residency.

Verified Resident 849688 • vrp • 2020

12/03/2020

Great so far. Modern design, covert convenient location, a lot of great amenities. Love being able to walk to a lot of places in an neighborhood. Staff is very helpful and friendly. Love that they have a pool here (most apts in Downtown don't)

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Aura Downtown Manager

12/04/2020

Thank you for taking the time to share your thoughts! We're thrilled to hear that you're loving your living experience at Aura Downtown. We're especially pleased that the team has been helpful and courteous, and that our central location is convenient for you. We appreciate your feedback. Please let us know if you need anything during your residency.

Verified Resident 849686 • vrp • 2020

12/03/2020

It was okay. I do think the staff should be more knowledgeable about the building and the area. But overall, the staff was nice and helpful. I was also able to rent a different unit (which was really nice of them).

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Aura Downtown Manager

12/04/2020

Thank you for your feedback of Aura Downtown. We're glad to hear that the team has been courteous. Please feel free to reach out to [email protected] if you have other concerns you'd like to discuss. We value your input, and would be happy to speak with you.

Verified Resident 737205 • vrp • 2019 - 2020

11/12/2020

Absolutely wonderful, no complaints. The amenities are clean and easily accessible. Property managers are very prompt in responding to emails, work orders and any other request. The building has easy access from the main street with a high-speed garage door.

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Aura Downtown Manager

11/15/2020

JayGDavis • Prospective Resident • Visited 2020

11/10/2020

Hands down one of the best communities in downtown Norfolk Tameka was pleasant and knowledgeable of the property the experience exceeded my expectations The amenities were state of the art I would recommend this property to my co workers and friends

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Aura Downtown Manager

11/11/2020

Thank you for your five-star rating and for sharing your experience at Aura Downtown. It's so nice to hear that you have been treated to exceptional customer service by Tameka, and that you're happy with your space. We appreciate your feedback, and hope that you have a wonderful residency.

Verified Resident 832978 • vrp • 2020

10/15/2020

The website is detailed and features online applications, payments, and access to a plethora of photos that are accurate to the real and actual gorgeous state of the facility. I was very impressed with the size of my studio! See More

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Aura Downtown Manager

10/19/2020

That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with your studio, and that the website has been a helpful asset. Please let us know if you need anything during your residency at Aura Downtown.

Verified Resident 830396 • vrp • 2020

10/08/2020

This apartment is all around great! Location, size of the apartment for the price, and the staff. The kitchen is very updated, although there aren't any drawers on the kitchen. The bedrooms, closets, and bathrooms are very spacious with nice carpeting.

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Aura Downtown Manager

10/09/2020

Thank you for your five-star rating and for sharing your experience at Aura Downtown. It's so nice to hear that you have been treated to exceptional customer service, and that you're happy with your space. We appreciate your feedback, and hope that you have a wonderful residency.

Verified Resident 792395 • vrp • 2020

07/16/2020

Everything is great. No complaints. I don't anything bad to say. All the staff are great and I would definitely recommend to a friend. Looking forward in renewing my lease and staying here another year.

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Aura Downtown Manager

07/17/2020

That's great! Thank you for your review of Aura Downtown. We love to hear from our residents, and appreciate you taking the time to share your experience. And of course, recommendations are simply invaluable. Many thanks!!

Verified Resident 782257 • vrp • 2020

06/21/2020

I just moved in and the moving process was super easy. I was able to stay in contact with the leasing office via text which was very helpful along with reminder emails, texts, and updates through a helpful moving platform. The apartment smelled great and was… See More

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Aura Downtown Manager

06/22/2020

Thank you for choosing Aura Downtown. We appreciate hearing about your easy application process and seamless move in. We strive to provide a great overall experience, so we're glad that the online tools have been helpful. Please let us know if we can be of assistance as you get settled in. Welcome home!

Verified Resident 721929 • vrp • 2019 - 2020

05/30/2020

The community itself is wonderful since about October, but lately things are falling apart. They have stopped not just simple preventive maintenance but legally required upkeep. I can only assume that Covid19 is putting a financial strain on Bonaventure and they can't hire a qualified maintenance… See More

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Aura Downtown Manager

12/21/2020

We're sorry to receive this feedback. Please be assured that your satisfaction is among our top priorities. We hope that you'll contact us directly at [email protected] or stop into the office to discuss what you've observed and how we might improve. We'll do our very best to address each of your concerns in an effort to resolve them. Thank you.

Verified Resident 773830 • vrp • 2020

05/30/2020

Temeka Clark helped me so much with my move in process! Clean, spacious, modern apartment! The communication between myself and Aura Downtown was seamless and very consistent. I could not have asked for a better move in!

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Aura Downtown Manager

06/01/2020

Welcome to your new home at Aura Downtown! We are so happy that Temeka made your move-in process so easy and seamless. We appreciate your residency at Aura Downtown!

Verified Resident 772182 • vrp • 2020

05/25/2020

The Aura Downtown Apartments are such a peaceful spot in the heart of Downtown Norfolk. I love it and would recommend this complex to others who are looking to live in the immediate area for work, school or fun.

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Aura Downtown Manager

05/26/2020

Thank you! Recommendations from our current residents are invaluable. We are so pleased that you are happy with the peaceful area, and truly hope you enjoy your home at Aura Downtown.

Verified Resident 771832 • vrp • 2020

05/24/2020

When I moved in, the apartment was incredibly clean. Moving during a pandemic is never easy and I had a lot of questions. I was moving from several states away and everyone in the front office always answered my questions and helped me feel welcome in… See More

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Aura Downtown Manager

05/25/2020

Welcome to the community here at Aura Downtown! We are happy to hear that your move-in process went smoothly and that your apartment was incredibly clean. Thank you for complimenting our hard-working staff for answering all your questions and making you feel welcome in your new home. Please don't hesitate to contact us if there is anything you need as you get settled in!

Verified Resident 739110 • vrp • 2020

04/30/2020

Aura is absolutely a great place to live! Friendly/professional staff, amazing community, convenient/luxurious apartment! I love it here! The management has completely turned this place into somewhere to be proud to call home.

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Aura Downtown Manager

12/18/2020

Thank you for your 5-star review of Aura Downtown! We are delighted to hear you are enjoying your apartment and the welcoming community here with us! From our convenient location to our dedicated staff, we are constantly striving to provide our residents with the best.

Verified Resident 712249 • vrp • 2019 - 2020

04/16/2020

Great community and beautiful apartments. When the community asks for a new amenity the office staff does their best to accommodate. Everyone is quite friendly! When ever there is an issue office staff is quick to fix. See More

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Aura Downtown Manager

12/18/2020

Thank you for this wonderful review of Aura Downtown! It's great to know that you're happy with our customer service as well as our peaceful setting, and we look forward to you continuing to be happy here! Have a great day!

Verified Resident 684612 • vrp • 2019 - 2020

04/16/2020

Living at Aura has been a wonderful experience. My wife and I have lived all over the US - from San Francisco to Los Angeles to Boston, and many places in between, and Aura is far and away the most enjoyable apartment living experience we have… See More

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Aura Downtown Manager

12/18/2020

It's wonderful to receive such positive feedback! We truly appreciate your five-star review of Aura Downtown. It's great to hear that you're happy with our beautiful community, your apartment and our customer service. We agree that our location can't be beat! We look forward to you continuing to enjoy your living experience.

Verified Resident 700149 • vrp • 2017 - 2020

04/09/2020

Everyone is friendly in the management office. They learn resident names and are very quick to respond to service needs. The building is clean. Additionally, the management team holds nice resident gatherings that are very thoughtful. I hope to live here for many years.

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Aura Downtown Manager

12/18/2020

It's fantastic to read this review of Aura Downtown! Thank you for sharing this positive feedback. We do take pride in our community and we work hard to make it a wonderful place to live. We're thrilled that you're happy here!

Verified Resident 750278 • vrp • 2020

03/06/2020

I've been at Aura Downtown for just a little while but from time I initially came to check out the property to now it's honestly been great! Everyone in the office is great! The other people living in the building are also amazing. I haven't had… See More

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Aura Downtown Manager

03/09/2020

Thanks so much for the five-star rating of Aura Downtown. We really appreciate your kind words and are thrilled you enjoy being a part of our community. When it comes to apartment living, we're constantly striving to raise the bar! It's great that you're enjoying all that we have to offer, from excellent customer service to the prime location and everything in between.

Verified Resident 743636 • vrp • 2020

02/10/2020

Choosing Aura Downtown as my first apartment was a great choice!! Prime location to hot spots in the city, I really love the fact the parking garage connected to the building and the amenities and perks of the apartment are awesome. The staff is also very… See More

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Aura Downtown Manager

02/11/2020

We're honored you've chosen Aura Downtown as your first home away from home! Thanks for giving us the opportunity. We're so happy you like our convenient location, our stellar amenities, and our friendly staff. Never hesitate to get in touch if you need anything!

•

Updated Review

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Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,145 - $1,180
SQ. FT.
490
Available
Avail.
N/A
Model
APEX

Price
Price
$1,230 - $1,245
SQ. FT.
556
Available
Avail.
N/A
Model
CUBE

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
N/A
Available
Avail.
N/A
Model
ECLIPSE

Price
Price
N/A
SQ. FT.
N/A
Available
Avail.
N/A
Model
PRISM

Price
Price
N/A
SQ. FT.
531
Available
Avail.
N/A
Model
CRESCENT

Price
Price
$1,295 - $1,340
SQ. FT.
573 - 594
Available
Avail.
N/A
Model
SPHERE

Price
Price
$1,305 - $1,370
SQ. FT.
595 - 644
Available
Avail.
N/A
Model
CURVE

Price
Price
$1,630
SQ. FT.
770
Available
Avail.
N/A
Model
OCTAGON

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
N/A
Available
Avail.
N/A
Model
STADIUM LOFT

Price
Price
N/A
SQ. FT.
947
Available
Avail.
N/A
Model
VECTOR LOFT

Price
Price
N/A
SQ. FT.
961
Available
Avail.
N/A
Model
ARCH LOFT

Price
Price
$1,825
SQ. FT.
895
Available
Avail.
N/A
Model
RADIUS

3 Bedrooms, 2 Bathrooms

Price
Price
$2,490 - $2,515
SQ. FT.
1,208
Available
Avail.
N/A
Model
PENTAGON

Disclaimer: Special, prices and availabilities subject to change.

Aura Downtown

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA+

Manager's Review EngagementA+

Manager's Review Reply TimeB

Ratings & Reviews (64 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Aura Downtown Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Aura Downtown Manager

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Maintenance

Neighborhood

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Grounds

Office Staff

Aura Downtown Manager

Noise

Maintenance

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Aura Downtown Manager

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Aura Downtown Manager

Noise

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Aura Downtown Manager

Noise

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Aura Downtown Manager

Noise

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Aura Downtown Manager

Noise

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Office Staff

Aura Downtown Manager

Noise

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Aura Downtown Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time