Element at Ghent
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Element at Ghent

111 E 18th St, Norfolk, VA 23517
(1296 Reviews & Surveys)
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"The Element at Ghent is a well managed property with a secure fob-entry system and gated p" ...
$1,812 - $2,079/mo

Move-In Specials

THANK YOU FOR YOUR SERVICE: 3% Military Discount!

Element at Ghent Reviews

(139)

4.8 rating

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202 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 598992

Verified Resident 2016 - 2024

6/14/2024

The Element at Ghent is a well managed property with a secure fob-entry system and gated parking garage. You'll love the beautiful courtyard with pool, lounging spaces and grills. Additionally, the gym, Clubhouse and business center add additional, desired amenities. The leasing staff and maintenance crew are uber friendly and efficient. The leading staff offers fun monthly events making it easy to meet your neighbors.

Manager

6/14/2024

Element at Ghent
What lovely feedback! We're so happy you've found a lot to love about the community. Knowing that the amenities have been a highlight of your experience means a lot to us!
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Resident 1253374

Verified Resident 2023 - 2024

5/26/2024

The building, apartments, and common areas are in excellent condition and the staff is very friendly! Great value for the rent. I enjoy using the grills and the courtyard area. Office staff are extremely responsive and I've had no issues with neighbors.

    Manager

    5/27/2024

    Element at Ghent
    Thanks for your review! We're happy to hear you've found so much to love about the community. Most of all, it's a delight to learn our team has been friendly and that you've loved interacting with them!
    Review Author Icon

    anonymous

    Resident 2023 - 2024

    5/18/2024

    Great Apartment Community

    Great apartment community in a safe and high-end location of the Ghent district of Norfolk. Close to restaurants bars Granby Street downtown nightlife. Very clean very well managed. Management is very attentive to detail. Live there for year and a half and loved it. Clean fresh apartments and layouts. Secure garage Building. Clean and up-to-date new weight room, pool game room and business center. Great place to live.

      Manager

      5/20/2024

      Element at Ghent
      Thank you for this review and for letting us know that you're happy with your experience here at Element at Ghent! It sounds like you've found so much to enjoy about calling this community home and we're thrilled to learn that.
      Review Author Icon

      MelanieWalker26

      Resident 2023 - 2024

      5/17/2024

      The most amazing community

      This complex is absolutely amazing. From the staff to the amazing amenities, you will absolutely fall in love with this place. The apartments are absolutely beautiful, and Janice & Harley who work in the front office, are the most amazing people ever. They go above and beyond for their residents, and truly care. If i could give more than 5 stars, i would.

        Manager

        5/20/2024

        Element at Ghent
        Wow! Thanks for sharing how happy you are with your experience. Compliments like these towards our team and the community amenities mean the world to all of us here at Element at Ghent!

        Updated Review

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        Resident 1032711

        Verified Resident 2022 - 2024

        4/28/2024

        Great apartment building. Great staff who are always available to help. Amazing location and I love all the amenities that are included. Homey apartments and great overall upkeep. Johnny the maintenance guy is the best!

          Manager

          4/29/2024

          Element at Ghent
          What great feedback! Thanks for raving about the location as well as the top-notch community amenities. We're thrilled to hear you've had a wonderful experience here thus far!

          Updated Review

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          Resident 1130859

          Verified Resident 2023 - 2024

          4/11/2024

          The staff is beyond helpful, friendly and communicative. I've enjoyed the time living here. The community is peaceful, clean and it's centralized within Norfolk which makes it convenient for multiple things and activities.

            Manager

            4/11/2024

            Element at Ghent
            This is great to hear! Thanks for sharing how helpful and communicative our team has been throughout your residency. It's our top priority to provide our residents with a wonderful experience from start to finish and we're glad that's been properly reflected in your case.

            Updated Review

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            Resident 1105316

            Verified Resident 2023 - 2024

            4/8/2024

            Living in this community for 1 year & I've recently renewed my lease because I'm very satisfied with the staff (management & maintenance), they keep the community clean and work orders are addressed timely. They are all amazing. I enjoy the amenities and the special events. Follow them on social media to experience the fun & love they show their tenants.

              Manager

              4/9/2024

              Element at Ghent
              Thanks for this review and for sharing that your first year of residency was amazing and that you're here to stay! It's always nice to receive compliments like these, especially relating to how helpful and efficient our team is. Here's to another great year for you here at Element at Ghent!
              Review Author Icon

              Resident 1241300

              Verified Resident 2024

              4/5/2024

              Absolutely wonderful community with great amenities and staff. Can't go wrong here. There is a reason they are always fully booked. Specifically, Harley at the front office is in a class of his own. He helped me with numerous miscellaneous tasks on move in that were highly unpredictable. I even had to conference him in with the electric company. Super nice and such amazing professionalism.

                Manager

                4/5/2024

                Element at Ghent
                What amazing feedback! We're thrilled to know that our team has played a positive role in your residency and that you've had a chance to make good use of the amenities. Compliments like these are always a delight to receive!

                Updated Review

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                Resident 1168197

                Verified Resident 2023 - 2024

                3/19/2024

                It has been great. Friendly staff, clean well maintained secure building, good events, good location. I've been here a year and I just renewed, so, hopefully that tells you something. I really like it here.

                  Manager

                  3/20/2024

                  Element at Ghent
                  This is awesome to hear! Thanks for complimenting our friendly team and for sharing that you've found the community to be so well-kept. Your glowing endorsement really is the ultimate compliment!
                  Review Author Icon

                  nickfletcher

                  Resident 2024

                  3/12/2024

                  Terrific Building and Management!!

                  The property is modern with all of the amenities you need. Spacious and affordable for the location and quality of the individual 1 bedroom apartments and common use spaces … with a covered garage that comes in clutch. The property managers are terrific people, and will go out of their way to help with things that may pop off. Great spot for military as it is close the Navy base and the managers were terrific in helping me set up my house hold goods move and delivery of mail. Cannot find a better place in the area!

                    Manager

                    3/13/2024

                    Element at Ghent
                    This is nice to hear! We're thrilled to know that you love the amenities that the community has to offer and that you've been impressed by the service our team offers. We're so glad to receive a rave review like this one!
                    Review Author Icon

                    anonymous

                    Resident 2018 - 2024

                    3/1/2024

                    Best Apartment I Have Ever Lived In

                    This is by far the best apartment I have ever lived in. Staff are friendly and responsive and service requests are always completed in a timely manner. The building is well kept and extremely clean. I highly recommend this place to military members as staff is very flexible when it comes to short notice changes to schedule and deployments. The building is also located in a fantastic area. Gyms, restaurants, and breweries are all well within walking distance. If you are looking for a place to live in the area you should jump on this!

                      Manager

                      3/1/2024

                      Element at Ghent
                      What great feedback! Thanks for sharing that you've found this community to be the best of the bunch and that it's been kept in pristine condition throughout your residency. It's also amazing to hear that you've received excellent serivce from our team!

                      Updated Review

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                      anonymous

                      Resident 2021 - 2024

                      3/1/2024

                      Well maintained, excellent management team!

                      Probably the best apartment complex management I've seen in the four I've lived in. Maintenance was always completed way faster than I expected. I'd put in a request and Johnny (maintenance man) would show up to my door quite often same day, but would always be there next business day at the latest. Harley and Janice (leasing agents/apartment management) were extremely personable and extremely responsive to anything we needed of them. Every now and then, I'd even bring down my daughter (born while we were there) when my wife needed to sleep for night shift. I cannot say enough great things about the management team at the Element at Ghent!

                        Manager

                        3/1/2024

                        Element at Ghent
                        What amazing feedback! Knowing that you'd rate this community to be the best you've lived at is high praise and we certainly don't take that compliment lightly. It's excellent to hear that you've received prompt service from our team and we're so glad to have you here!

                        Updated Review

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                        Resident 595870

                        Verified Resident 2015 - 2024

                        2/25/2024

                        This has been the best apartment I've ever lived in. The building is kept clean and maintenance is kept up. Service calls are handled quickly and resolved the first time. Property management, Janice and Harley, do all they can to keep this a nice place to live. There are at least monthly events for residents.

                          Manager

                          2/27/2024

                          Element at Ghent
                          Thank you for your glowing review! Hearing how happy you are with your living space and the community as a whole makes our day. Most of all, we're glad to learn that our team has made a positive impact on your residency!
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                          Resident 1228787

                          Verified Resident 2024

                          2/22/2024

                          It's a very nice complex with excellent amenities! The staff is very friendly and will help you with anything. Also, I highly recommend getting a parking spot because it's inside the community and very practical.

                            Manager

                            2/23/2024

                            Element at Ghent
                            Thanks for your compliments! It's so nice to learn that you've loved the community amenities and that our team has been a delight to interact with. We are so glad to hear this and to have you as a member of the community!
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                            anonymous

                            Resident 2020 - 2024

                            2/22/2024

                            Great building but even better management!

                            We've lived at the Element in both a 2 bedroom and a 1 bedroom since 2020. We love it; the building is clean and well maintained, issues are addressed quickly and communicated well, and the amenities are great. The apartments are nice, with good appliances, features, and big windows. There's a lot of natural light. But by far the best part of this building is the management team. I've recommended the Element based on the management team alone many times. They communicate constantly, make everyone feel welcomed, and have created a feeling of community within the building. I've yet to meet anyone with a negative thing to say against any member of the Element team. Which, as those of us who have lived in other apartments know, is a rarity worth celebrating.

                              Manager

                              2/26/2024

                              Element at Ghent
                              Thanks for this review and for sharing that you've had a great several years of residency and that you've found the community to be well-kept overall! It's especially nice to know that you've received great service from our team and that you are loving your experience!
                              Review Author Icon

                              anonymous

                              Resident 2022 - 2024

                              2/21/2024

                              True Luxury Living

                              This is the best place to live in Hampton Roads. The staff is phenomenal in communication, friendliness, and response times for the rare issues that ever do arise. Monthly events with food, prizes, and more also make this apartment feel more like a neighborhood than an apartment complex. Also 10/10 because living here got me a girlfriend.

                                Manager

                                2/22/2024

                                Element at Ghent
                                Wow! This is lovely to hear and it's so nice to know that our team has been a highlight of your experience. It's so nice to know that you've loved participating in the monthly events!

                                Updated Review

                                Review Author Icon

                                anonymous

                                Resident 2022 - 2024

                                2/27/2024

                                Top Pick Apartment

                                You could not ask for a better place to live in Norfolk! The Element is so clean and the staff makes you feel like family. Cannot rave enough about this apartment and the quality of the people who make this place feel like home. Very safe, multiple extravagant community events, and beautiful, well maintained apartments. I have been here for two years and plan to stay for the years to come. Could not be happier with Element at Ghent. Can’t go wrong with this apartment and its staff!… See More>
                                  Manager

                                  2/22/2024

                                  Element at Ghent
                                  Thank you for this input and for letting us know that residing here has been an all-around excellent experience! This is wonderful to hear and we're so happy to know that you feel completely content and at home here!
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                                  anonymous

                                  Resident 2023 - 2024

                                  2/21/2024

                                  The best apartment complex!

                                  I have lived living at the element! The building is clean and modern with spacious, well designed apartments. The gym, pool, and club house are amazing amenities, and all the event put on build a great community. Harley and Janice are also incredible and go out of their way to make sure your experience is great. The service team is also great - when you submit a service request they will usually be in your apartment in an hour or so. I can’t recommend living here enough!

                                    Manager

                                    2/22/2024

                                    Element at Ghent
                                    Thanks for your feedback and for taking a moment to share that you found so much to love about the community! It's great to learn that the amenities were a highlight of your experience and that our team made a positive impression!
                                    Review Author Icon

                                    whited3844@gmail.com

                                    Resident 2023 - 2024

                                    2/21/2024

                                    The best building ever!

                                    The Element is easily the best living experience I've ever had in an apartment complex. The amenities are great. It's location and accessibility to everything you need in a five mile radius, much of it being in walking distance, is lovely. But the best part about living in The Element is the staff. They are thoughtful and genuinely love their jobs. From the maintenance and custodial team to the property managers, they are top tier and always a pleasure.

                                      Manager

                                      2/21/2024

                                      Element at Ghent
                                      Thanks for your review and for raving about your experience residing here! Knowing that you've loved the amenities, prime location, and our awesome team really makes our day! We are so happy to know that you're happy here!
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                                      anonymous

                                      Resident 2023 - 2024

                                      2/21/2024

                                      The best!

                                      I signed this place without being able to view in person and was not disappointed. Harley and Janice went out of their way to send me Live Photos and measurements to make sure I had the right impression. They went out of their way to answer all of my questions and made sure I signed in time to take advantage of their rent specials. The amenities are phenomenal everything is clean. The building is safe and the staff is engaged. Absolutely love living here!

                                        Manager

                                        2/21/2024

                                        Element at Ghent
                                        Thanks for your review and for letting us know that you've loved your experience within the community! We know how nerve wracking it can be to move in sigh unseen, but we're glad that you're happy with your choice and that you've found so many positives about Element at Ghent!

                                        Updated Review

                                        Review Author Icon

                                        anonymous

                                        Resident 2016 - 2024

                                        2/19/2024

                                        Great location and great staff!

                                        This is a great location in Ghent, close to grocery stores, gyms, restaurants, and EVMS while still being away from the direct commotion of downtown Granby Street and the train. This makes for a great combination of being close to things without feeling like the street we live on is too loud or too congested. The staff makes living here wonderful as well! They are friendly and incredibly responsive if there are any issues. We have lived here for quite a while, and I know that when I put a work order in, the issue will be resolved within the day. Whenever my husband and I do eventually buy a house, we will *sorely* miss the knowledge and responsiveness of the Element Team.

                                          Manager

                                          2/20/2024

                                          Element at Ghent
                                          Thanks so much for this feedback! It's nice to hear that the location has been a highlight of your residency and that you have been impressed with our friendly team! Knowing that you've received great service makes our day!

                                          Updated Review

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                                          Resident 1173082

                                          Verified Resident 2023 - 2024

                                          2/6/2024

                                          Element at Ghent has been nothing short of phenomenal! The staff here are constantly available to help with any situation or questions. They host amazing events that bring the community together, even supporting local businesses. I've loved living here and can't imagine there is a better place to live in the Norfolk area!

                                            Manager

                                            2/7/2024

                                            Element at Ghent
                                            This is lovely to hear! Thanks for raving about your residency and for sharing that you've found the team to be amazing to work with. We're especially happy to know that you've loved the events and strong sense of community here!
                                            Review Author Icon

                                            Resident 1107062

                                            Verified ProspectVisited 2024

                                            1/30/2024

                                            Harley was extremely personable, kind, straightforward and answered all of my questions and more. Hands down so far one of the best apartment tours I've had. Harley clearly explained everything to me and gave me a clear and concise price breakdown the apartment price, etc.

                                              Manager

                                              1/30/2024

                                              Element at Ghent
                                              Thanks for this wonderful feedback! It's great to know that our team has impressed you and that your tour was amazing! We appreciate your consideration of the community and would love to welcome you home to Element at Ghent soon!

                                              Updated Review

                                              Review Author Icon

                                              Resident 1107723

                                              Verified Resident 2023 - 2024

                                              1/21/2024

                                              Great community to live in. The whole apartment staff is amazing. It's always clean, maintenance is always on it with helping with any issues. Janice and Harley are the best always on top of every thing.

                                                Manager

                                                1/22/2024

                                                Element at Ghent
                                                What great input! Thanks for letting us know that you've been impressed by our team and that you've received nothing short of top-notch service. This five-star review is greatly appreciated, as is your continued residency!
                                                Review Author Icon

                                                Resident 1210032

                                                Verified Resident 2023

                                                12/19/2023

                                                Beautiful apartment complex community with amenities that exceeded expectations. Harley has been welcoming from the start. Moving in went smoothly and we are so happy to call this our new home. Highly recommend.

                                                  Manager

                                                  12/19/2023

                                                  Element at Ghent
                                                  Wow! Thanks for raving about the community and our top-notch amenities. This is wonderful input and we're so glad that you feel welcome and at ease here. Welcome home!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Gallium

                                                  1 Bed, 1 Bath | 720 sq. ft.

                                                  $1,812

                                                  3 Available Units

                                                  See Floor Plan Details

                                                  Gallium L

                                                  1 Bed, 1 Bath | 880 sq. ft.

                                                  See Floor Plan Details

                                                  Argon

                                                  1 Bed, 1 Bath | 685 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A+
                                                  A+

                                                  Renter Ratings

                                                  A+

                                                  Review Ratings

                                                  Noise

                                                  4.8

                                                  Grounds

                                                  5.0

                                                  Safety

                                                  4.9

                                                  Office Staff

                                                  5.0

                                                  Maintenance

                                                  5.0

                                                  Neighborhood

                                                  5.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  39

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  97.44%

                                                  Manager’s Review Reply Time

                                                  A-

                                                  Average time to respond to reviews

                                                  3.74 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Pets
                                                  • Cats Allowed
                                                    Fee: $400 ~ 500. Rent: $40. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per month per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details.. Pet Limit: 2
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                                                  • Dogs Allowed
                                                    Fee: $400 ~ 500. Rent: $40. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per month per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details.. Pet Limit: 2
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Bicycle Storage Available
                                                  • Business Center
                                                  • Controlled Access
                                                  • Gas Grills
                                                  • Monthly Resident Events
                                                  • Package Receiving Service
                                                  • Poolside Fire Pit with Seating
                                                  • Roof-top Terrace
                                                  • Storage Space
                                                  • TV Lounge
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                                                  Leasing

                                                  Element at Ghent apartments feature 1 and 2 bedrooms apartment homes located in the heart of Norfolk. Apartments feature high-end finishes including private balconies with endless views, stainless steel kitchen appliances, granite tiles, and chic interior design. Based in the national historic Ghent neighborhood of Norfolk, VA, our residents are never more than a few minutes away from downtown, the waterfront, shopping, retail, dining, and the arts. Whether you are visiting the Chrysler Museum of Art, catching a movie in the neighborhood's commercial district, or grabbing a drink at local brewery or winery, you are just a few steps away from your destination. Discover the good life in Element at Ghent apartments.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  SteelHead Management

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 1296 number of votes by renters, Element at Ghent is currently rated 4.8 out of 5 stars.
                                                  Element at Ghent is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  Element at Ghent is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  Element at Ghent is rated 4.8/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  Element at Ghent is rated 4.9/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  Element at Ghent is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Element at Ghent is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  Managers have responded to 97.4359% of their community reviews in the past year.
                                                  Managers have replied within 3.74 days to their community reviews in the past year.
                                                  SteelHead Management
                                                  Cats Allowed
                                                  Fee: $400 ~ 500
                                                  Rent: $40
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per month per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Fee: $400 ~ 500
                                                  Rent: $40
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per month per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details.
                                                  Pet Limit: 2
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  THANK YOU FOR YOUR SERVICE: 3% Military Discount!

                                                  Contact Property

                                                  Element at Ghent

                                                  June 2024

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                                                  Element at Ghent is a 611 - 1,132 sq. ft. apartment in Norfolk in zip code 23517. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,812. Nearby cities include Portsmouth, Chesapeake, Virginia Beach, Hampton, and Carrollton.

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