Ratings & Reviews
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Resident • 2016 - 2018 Not Recommended
Reviewed 03/05/2019
I have lived at several apartment complexes across several states, and by and large, I have never felt so disregarded by property managers than those at the Heritage. My first year there was generally positive, though I hesitated to renew my lease upon unexpectedly learning how… See More
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Resident • 2017 - 2019 Not Recommended
Reviewed 02/28/2019
This apartment building is a mess. I am shocked anyone has rated this above 1 Star. The location is GREAT, that is undeniable, but the value for the apartment just isn't there. The apartment you move into comes dirty, maintenance goes in there and does their… See More
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David_L808 • Resident • 2017 - 2018 Recommended
Reviewed 09/13/2018
I've enjoyed the Heritage for two lease periods now and have been very impressed. When I initially moved in, reviews were less than stellar, but under the new management team, things have been outstanding. Carlos, Carmen, and the whole team are terrific. Maintenance requests have always… See More
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jsparker213 • Resident • 2017 - 2018 Recommended
Reviewed 08/21/2018
Heritage at Freemason is a great place to live! Nice spacious units and close to everything you could want or need. The staff is terrific as well! Carmen and Carlos are the BEST (and Gavin who does maintenance!). They're so friendly, kind and helpful. They're always… See More
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Resident • 2018 Recommended
Reviewed 08/13/2018
We just moved from Boston to Norfolk and had an extremely smooth transition moving into the Heritage at Freemason. The apartments are spacious, clean and well-maintained in-between tenants, and the management team (Carlos, Carmen, etc.) are extremely amiable, communicative and helpful. Highly recommended!
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Resident • 2018 Recommended
Reviewed 06/18/2018
I moved in a few months ago and it has been an incredible and rewarding experience as a resident so far. The leasing office has been extremely helpful and responsive. The amenities are top notch as well. Choose Heritage at Free Mason as your new home!… See More
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HEG • Resident • 2016 - 2018 Not Recommended
Reviewed 04/12/2018
Think twice about renting here. I lived here for a couple years. A couple months after I moved in, the constant shifts in staff started. Water/sewer bills went out of control, due to apartment vacancies. There are no individual meters, so costs are divided between all… See More
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JP Bile • Resident • 2018 Not Recommended
Reviewed 01/29/2018
If I could leave 0 stars I would. We moved in under 1 management company and moved out under another. The rapid decline in the property was astonishing. There was constant chaos in the parking lot (management giving away spaces to new tenants that were already… See More
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Lilyvand • Resident • 2016 - 2017 Not Recommended
Reviewed 12/16/2017
Staff and maintenance were inconsiderate of our needs especially when we reported mold and flooding. They were especially great at playing "phone tag" in which each succesive person would give us someone else's phone number to get a maintenance request filled.
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kameronanderson1801 • Resident • 2017 Recommended
Reviewed 09/25/2017
This a good place to live and the service here is very friendly and takes care of things in a timely manner. The property is spacious and comfortable to live in. Also my whole family enjoys living here.
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Resident • 2017 Not Recommended
Reviewed 05/20/2017
Do not be swayed by the obvious reviews from management, at BEST this place is a 1 star. This place is a wreck, the units are just ok, renovated but very poorly done, the lack of service from the staff will make your stay horrid. Parking… See More
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anonymous13082416 • Resident • 2013 - 2017 Not Recommended
Reviewed 04/29/2017
BLUF: Heritage at Freemason used to be one of the better deals and nicest complexes in downtown Norfolk, ever since JRK took over, it has fallen off a cliff, AVOID AT ALL COSTS. My wife and I have lived at Heritage at Freemason since November of… See More
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paulmichel • Resident • 2014 - 2017 Not Recommended
Reviewed 03/03/2017
Hi, I was a resident at Freemason from Nov 2014 to Feb 2017 while serving in the Navy in Norfolk, VA. JRK bought the apartments and since then maintenance, management, and cleanliness of the site has gone to the wayside. Some examples: trash left in the… See More
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Resident • 2015 - 2017 Not Recommended
Reviewed 02/22/2017
Do not move in here!! Apartments are nice and location is great, but management is horrible!! They have switched managers 3 times in a year and each has gotten worse. You are supposed to be able to do auto payment for your rent, but it does… See More
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sam.a.frere • Resident • 2015 - 2016 Not Recommended
Reviewed 02/08/2017
I can only speak for myself - but just look at the reviews below... Have never written a bad review on a place before but I will recommend to anyone, to steer clear of here. Generally, I am a respectful and professional individual but the management… See More
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Resident • 2011 - 2016 Recommended
Reviewed 12/29/2016
Things changed drastically when JRK took over about a year ago. Several different managers have come and gone but i have to admit, the current Manager has been nothing but a pleasure to deal with. I had an ongoing problem with renewing, yes RENEWING MY LEASE.… See More
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muyu • Resident • 2011 - 2016 Not Recommended
Reviewed 11/08/2016
The new management team (just changed two weeks ago) is not professional at all. They are slow in response and keep on telling you lies. They never have anything done what they promised to do. The coffee maker and internet in the business center are broken… See More
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Resident • 2014 - 2016 Not Recommended
Reviewed 06/11/2016
Time has caught up with the project. New owners have only increased the water/sewer rates by 30% and did away with individual metering,the equipment still is installed. The exercise sits mostly under used because a majority of the equipment isn't working including the TVs because the… See More
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Resident • 2011 - 2016 Not Recommended
Reviewed 06/03/2016
Great location and lived here for quite a few years and was happy and felt safe. Not so much any more, lights go out in common areas and stay out. Garbage blows in the parking lot, cigarette butts every where. Many cars broken into since there… See More
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joint1518 • Resident • 2011 - 2016 Not Recommended
Reviewed 06/01/2016
No longer a safe place to live. Luxury to a dump. We had lived here for almost 5 years end of 2011. Loved the place moved from Collage Place unit to over look Brooke, 3 rd floor, Elizabeth style. About 6-8 months ago we started noticing… See More
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Resident • 2013 - 2015 Not Recommended
Reviewed 09/07/2015
I have been a resident here at the heritage for 2 years now. At first I really enjoyed living here but very quickly discovered the "real" heritage. The walls are very thin, I can hear every conversation my neighbor has. The appliances are outdated and constantly… See More
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Audi4you • Resident • 2012 - 2015 Not Recommended
Reviewed 08/09/2015
Good location, safe and very dog friendly. Staff friendly. Project showing its age. Newer apartment projects set the standard and this one needs the updates to make it competive. The only thing they have changed in my unit is the air filter. Old carpet, paint and… See More
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Resident • 2015 Recommended
Reviewed 05/24/2015
I stayed for 4 months as a temporary staff at a nearby hospital. This was an enjoyable place to live, nearby to lots of places. The office staff was very friendly and have monthly events for the residents. The grounds were clean and the apartment was… See More
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Resident • 2015 Not Recommended
Reviewed 04/01/2015
Current resident. Very courteous and helpful office staff. The apartments are spacious, as noted by other reviewer. The problem: the walls and ceilings are very thin. One hears EVERYTHING from surrounding apartments--both adjoining and upstairs. The cheapness of the construction is phenomenal. See More
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Resident • 2013 - 2014 Recommended
Reviewed 07/03/2014
I lived here for almost a year and I will say that this is hands down the best apartment community i have ever lived in. Here is why. The units are of ample size, very cleam and up to date. But what makes it the best… See More
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