Ratings & Prices for Metro on Granby Apartments, Norfolk, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	5
Safety	5
Office Staff	5
Maintenance	5
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	5 days

Ratings & Reviews (69 Reviews)

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Prospective Resident • Visited 2020

07/15/2020

I have had a great experience so far with Metro on Granby! The staff is super friendly and has assisted me in my housing search so much. More specifically, Andrew Bagwell and Megan Hines have been GREAT leasing consultants- I've been in contact with Andrew and… See More

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Metro on Granby Apartments Manager

07/20/2020

Thank you for choosing to make your home at Metro on Granby. We are glad to see you have had an excellent experience during your search. Thank you for taking a moment recommend our community and leasing team with a five-star review!

Resident • 2019

05/24/2019

The front office doesn't know what they're doing. They took over under new management back in November without notifying residents and still can't answer valid questions. They don't know how to get around to the historic side properly. They have no idea how to review the… See More

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Resident • 2016 - 2017

05/10/2018

My husband and I were new to the Ghent area when we moved into Metro on Granby. The location is fantastic, and Jacob in the front office is absolutely wonderful. We moved into the 411 building which is older, but had bigger floor plans. We had… See More

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Verified Resident 321443 • vrp • 2014 - 2018

03/11/2018

Overall, this is a nice apartment building in a nice location downtown. The quality of the front office staff has gone down dramatically since I moved in, and they continually have issues getting leases completed on time and keeping accurate records on file. The turnover is… See More

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Metro on Granby Apartments Manager

07/10/2017

Thank you so much for the kind words! Let us know if there is anything we can do to keep Metro a great place to live! 757-960-8060 [email protected]

Verified Resident 462214 • vrp • 2016 - 2018

03/08/2018

Great experience overall. However, I have noticed that the appearance of the common areas, particularly the back entrance of the building, often appears disheveled. ................................................................................................................................................................................................................................................................................................................................................ See More

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Verified Resident 446411 • vrp • 2017 - 2018

01/28/2018

Staff is very nice made the process simple. Only complaint i have is there wasn't a good explanation of how to pay the rent online when it is due. Lovely location close to work for me and close to anything i could ever want to do.… See More

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klmnop19 429828 • vrp • 2018

01/23/2018

Apartment building is super Inconvenient to get to. If you have large boxes, a suitcase or a wagon for groceries you have to walk all the way from Freemason parking garage to Boush street next to the music shop to go through the private garage. Or… See More

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Verified Resident 414724 • vrp • 2017

11/06/2017

The community is a very quiet friendly community and also very secure. The location is great for people who are interested in living a life in the "city". its close to shops, restaurants and public transportation.

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Verified Resident 413867 • vrp • 2016 - 2017

11/02/2017

Up until Kristen and Jocob left, things were good. The people hired to manage after that, have been worthless and have no idea how to deal to deal with people or the situations that arise. A lot of tenants are unhappy with how things have been… See More

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Verified Resident 409474 • vrp • 2017

10/22/2017

I love this community and property. It is ideal and much comparable to places like New York (with much large spaces) where I have lived before. This is an awesome community with great common areas and terrific staff. See More

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Verified Resident 263934 • vrp • 2015 - 2017

08/25/2017

Our one bedroom apartment lease is a bit pricey but you can't beat the downtown location, the safety, and the friendly staff. We really love having the parking in the Freemason lot and not out in the street! See More

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Verified Resident 384037 • vrp • 2017

08/15/2017

411 Granby is a great place. I have lived here for going on 3 years. My favorite place I have lived. Space is bigger than majority of places downtown. Location is great. Surrounded my restaurants and shops. Metro has quite a few amenities as well. A+… See More

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Verified Resident 376718 • vrp • 2016 - 2017

07/30/2017

I enjoy it but they are on a slow downhill trend that needs to be corrected, the location is great and convenient for those who want to live downtown in Norfolk. The community is actually very quiet for being downtown. They could be one of the… See More

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Metro on Granby Apartments Manager

08/09/2017

Thank you so much for your review of Metro on Granby! We are always trying to improve in every way we can. If you have ideas please come share with us at the office, or talk with us at our upcoming event. We value your residency, and will continue to strive for improvements property wide. Metro on Granby [email protected] 757-962-8060

Verified Resident 365287 • vrp • 2015 - 2017

07/04/2017

Kristen, Merideth and E were amazing when they were still here. I have seen a drastic decline in service lately. I will most likely not be renewing my lease. I feel that dollar for dollar quality is no longer worth it. I hate to say that,… See More

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, We are very sorry to hear that this has been your more recent experience at Metro on Granby. Please know we do everything we can to ensure our residents are happy and enjoy calling Metro on Granby Home! We would love to speak with you more about your experiences to help us learn how we can make Metro even better. Please feel free to call or email us, or even stop by! [email protected] or 757-962-8060.

Verified Resident 365151 • vrp • 2017

07/03/2017

Over all it is nice. I would have to say that some of the small items have not been achieved. Coffee if the mornings, and the gas grills are not currently working. The area is great to live in Norfolk is why I forgive currently the… See More

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, We are so sorry to hear that this has been your experience. Please know we will take this information to correct and repair these items. Metro on Granby strives to ensure our residents have the best living experience. We would love the opportunity to speak with you more about your experience and how we can better our service. Please feel free to call, email, or stop by the office at anytime! [email protected] 757-962-8060

Verified Resident 355509 • vrp • 2015 - 2017

06/11/2017

I'm happy with it . Staff friendly and attentive. Great location. The communal room is always nice. I have held two events there, and both have been sussessful. There does seem to be a high turnover of the apt front desk, but all have done a… See More

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, We always love to hear from our Metro family! We always love to our residents take enjoyment in all the Metro on Granby has to offer. If you ever have any ideas of how we can make living here better please let us know! [email protected] 757-962-8060

Resident • 2016 - 2017

03/18/2017

Metro on Granby is the best place to be in downtown Norfolk close to restaurants within walking distance, The mall is a block away. Amenities features are great wonderful gym, yoga, game room. office staff are great, Maintenance staff is quick and a friendly matter cleaning… See More

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, Thank you so much for taking the time to write this! We always love good feed back. Please let us know if there are any areas that we could work to help make Metro on Granby and even better place to call HOME! [email protected] 757-962-8060

Verified Resident 319655 • vrp • 2017

03/12/2017

The Metro on Granny apartments are located perfectly on Granby St. in hip Downtown Norfolk. You're within walking distance of dozens of restaurants. The Tide is only one block away and McCarther Center is only 2. You won't ever get bored living at Metro.

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Metro on Granby Apartments Manager

07/10/2017

Thank you so much for taking the time to write this review! We love how close we are to all the fun downtown!

Verified Resident 319014 • vrp • 2016 - 2017

03/09/2017

Outstanding location and excellent service from management and staff! I've been very satisfied here, and I'll continue to recommend this community to family and friends. The location and quality of my apartment is thoroughly outstanding!

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Metro on Granby Apartments Manager

07/10/2017

Thank you so much for this great review! Please let us know any friends you refer so we can offer you our great referral bonus! If there is anything Metro can work on please let us know! [email protected] 757-962-8060

Verified Resident 314111 • vrp • 2015 - 2017

02/23/2017

It's need nice. But my experience with the front office staff has been on a steady decline. I don't know if Meridith left as she was very responsive to my inquiries. But they need to find someone like her again. And Efren the Maintenance Manager is… See More

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, Thank you for taking the time to write this review. We take every review as a time to learn and become better for our residents. Please know we are always available to discuss Metro on Granby with you in person or over the phone. We value your residency and want to make sure all our residents feel at home! [email protected] 757-962-8060

Verified Resident 312111 • vrp • 2016 - 2017

02/18/2017

The place is in a great location, but it can be a little noisy. The staff is second to none. Some things were built on the cheap, but overall decent quality. It is a great place for a young professional.

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Metro on Granby Apartments Manager

07/10/2017

Dear Valued Resident, We thank you for taking the time to write this review. If there is anything you would like to speak more about to help us make your experience better, please come by the office at any time. We strive to make everyone's experience at Metro on Granby GREAT! [email protected] 757-962-8060

mathur89 • Resident • 2016

12/21/2016

Great apartment complex, staff friendly and helpful, perfect location!

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Metro on Granby Apartments Manager

07/10/2017

Thank you for your great review! Metro on Granby works very hard to make all our residents feel at home!

sn55555 269469 • vrp • 2016

12/09/2016

good sizes compared to other apartment buildings in downtown Norfolk

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Metro on Granby Apartments Manager

07/10/2017

Thank you so much! Metro on Granby is proud to have so much to offer our amazing residents!

Resident • 2016

12/08/2016

Between Kristen and Jacob(the newest member of the front office team), I have had an amazing experience during my stay at The Metro on Granby. Any issue that I have had, has been met with a positive attitude and ended with the problem being solved quickly.… See More

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Metro on Granby Apartments Manager

07/10/2017

This is so wonderful to hear! Please let Metro on Granby staff know of anything we can do to help keep Metro a great place to live. 757-962-8060 [email protected]

Verified Resident 279101 • vrp • 2016

10/25/2016

Very welcoming and friendly community. Staff was very helpful with the application process and answering questions. The maintenance staff has been quick to fi. Issues and address problems. Highly recommend them for future tenants to the area.

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Updated Review

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Manager

Features & Amenities

Parking

Garage

General

Built-in Microwaves
Business Center
Car Charging Stations
Clubhouse
Curved Shower Rods
Cyber Nook with Computer Stations
DishWasher
Dry Cleaning Service Available
Elevator
Energy Star Stainless Appliances
Fitness Center
Furnished Apartment Homes
Game Room
Gated Access
Glass Tile Backsplash
Glass-top Stoves
Gooseneck Faucet in Kitchen
Granite Countertops
Grocery Delivery Available
Guest Room
High Ceilings
High-Speed Internet
Ice Maker
Loft-style Apartments Available
Military and Preferred Employee Discounts Available
On-Site Management
Onsite Bike Storage
Paw Spa
Pets Allowed
Premium Cabinetry with Brushed Hardware
Premium Light Fixtures
Premium Lighting Package
Premium Windows
Public Transportation
Recreation Room
Recycling Program
Spin Bike Studio
Storage Space
Tiled Shower and Tub
Trash Chute
Undermounted Sinks in Kitchen
Walk In Closets
Zen Fireplace Lounge

Pets

Dogs Allowed
Fee: $300
Rent: $25
Restrictions: Breed restrictions apply - please call for details. No weight limit.
Pet Limit: 2
Comments: Non-refundable pet fee $300 for 1st pet; $100 for 2nd pet.

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,045
SQ. FT.
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Model
THE MET

Contact Property

Price
Price
$1,076
SQ. FT.
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Avail.
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Model
THE GEORGETOWN

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1 Bedrooms, 1 Bathroom

Price
Price
$1,236
SQ. FT.
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Available
Avail.
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Model
THE CATALINA

Contact Property

Price
Price
$1,236
SQ. FT.
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Available
Avail.
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Model
THE LURAY

Contact Property

Price
Price
$1,236
SQ. FT.
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Available
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Model
THE MELROSE

Contact Property

Price
Price
$1,246 - $1,411
SQ. FT.
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Model
THE FENWAY

Contact Property

Price
Price
$1,257
SQ. FT.
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Available
Avail.
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Model
THE PALMS

Contact Property

Price
Price
$1,288
SQ. FT.
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Available
Avail.
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Model
THE DECO

Contact Property

Price
Price
$1,313 - $1,339
SQ. FT.
N/A
Available
Avail.
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Model
THE VENETIAN LOFTS

Contact Property

Price
Price
$1,318
SQ. FT.
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Available
Avail.
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Model
THE COLLINS

Contact Property

Price
Price
$1,329 - $1,499
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE MANHATTAN

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$1,432
SQ. FT.
N/A
Available
Avail.
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Model
THE BELLAGIO

Contact Property

Price
Price
$1,560
SQ. FT.
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Available
Avail.
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Model
THE OPRY

Contact Property

Price
Price
$1,560 - $1,571
SQ. FT.
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Available
Avail.
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Model
THE HOLLYWOOD

Contact Property

Price
Price
$1,607
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE CARNEGIE

Contact Property

Price
Price
$1,648
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE ROYAL

Contact Property

Price
Price
$1,658
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE ARLINGTON

Contact Property

Price
Price
$1,726
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE RIVIERA

Contact Property

Price
Price
$1,777 - $1,952
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE EMPIRE LOFT

Contact Property

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,700
SQ. FT.
N/A
Available
Avail.
N/A
Model
THE FRENCH QUARTER

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

YOUR PLACE IN THE HEART OF DOWNTOWN NORFOLK Metro on Granby is a one-of-a-kind apartment community that brings three extraordinary downtown buildings together, connected by catwalks and cool vibes. Our Studio, One Bedroom, and Two Bedrooms apartments range from a cozy reimagined historic studio to contemporary airy loft apartment. You'll find variety different floorplans, each offering something unique and distinctive for you! Our community amenities have been designed as extensions of your home. Get away from it all in one of our two resident clubrooms, or on one of our three rooftop courtyards. Step up your game and take advantage of a fitness center, spin cycle studio, and yoga studio.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 09:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Metro on Granby Apartments?
The community is rated 5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Metro on Granby Apartments?
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How safe is Metro on Granby Apartments?
The community is rated 5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 5 days to their community reviews in the past year.

Who manages Metro on Granby Apartments?
SL Nusbaum

What is the pet policy at Metro on Granby Apartments?
Dogs Allowed
Fee: $300
Rent: $25
Restrictions: Breed restrictions apply - please call for details. No weight limit.
Pet Limit: 2
Comments: Non-refundable pet fee $300 for 1st pet; $100 for 2nd pet.

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths