Recently I experienced the death of a loved, one who lived at North Shore Gardens. I felt so lost, it happened all of a sudden, I just couldn't stop crying, but the duty manager, was awesome, he sent a large beautiful arrangement to the funeral chapel and he even attended the funeral. It was like he actually felt my pain. I will never forget him, the kindness, the caring, the help and the support, means so much when you are grieving over someone you loved. He is a good example of what a good manager is all about.