Number of reviews in the past 365 days | 29 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 30.79 days |
Contact Property
Promenade Pointe
6115 Tidewater Drive
Norfolk, VA 23509
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 29 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 30.79 days |
Thank you for taking the time to leave a review of Promenade Pointe. We're pleased to hear that you have so many positive things to say about our community. Please reach out to [email protected] if there are any issues about the parking that you'd like to discuss. We value your residency, and would be happy to speak with you.
Thank you for letting us know about this. Your feedback helps us get better. We truly want you to love your living situation, so please contact [email protected] so that we can discuss these issues offline and work on solutions.
Thank you for your excellent rating and for sharing such kind words about your experience at Promenade Pointe. It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're loving our well-kept community. We appreciate your feedback, and hope that you have a wonderful residency.
Thanks for awarding Promenade Pointe with a five-star rating! It's our pleasure to serve our residents with exemplary care and welcoming homes. We're delighted that you're enjoying your living experience with us!
Thank you for taking the time to leave a review of Promenade Pointe. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to [email protected] if you'd like to discuss the issues mentioned in your review. We value your residency, and would be happy to speak with you.
We appreciate you taking the time to rate our community! Thank you for your feedback, and for your compliment to our helpful team and secure location. Please reach out if we can be of any assistance during your residency at Promenade Pointe.
Thanks for bringing your concerns to our attention. We're eager to look into the issues, and work on solutions. Please contact the Customer Care Team at [email protected] so that we can discuss this further.
Thank you for your five-star rating of Promenade Pointe! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain committed to your satisfaction for as long as you're a member of our community!
Thanks for your feedback! We love hearing from our residents, and are so pleased that you are enjoying Promenade Pointe. We are especially happy that the staff has been helpful and courteous. Please reach out if you need any assistance during your stay.
Thanks for taking a moment to leave a review. Happy residents make our day. We're pleased to hear that you are enjoying our secure community, and that your living space is roomy and comfortable. We truly hope that you love your home at Promenade Pointe. Please let us know if you need anything during your stay.
Hello. Thank you for taking the time to leave a review. While we're glad to hear that you are enjoying many aspects of our property, we see that our community has some room for improvement. We invite you to reach out to [email protected] to discuss your concerns about the stairs. We want you to love your home at Promenade Pointe, and would be happy to hear from you.
Thank you for taking the time to leave such a detailed review. Hearing from our residents is one important way that we are able to improve our practices for all renters. We would love an opportunity to address all of your concerns, so please contact our dedicated customer service email address at [email protected] Thank you.
Thank you for taking the time to leave a review. Your feedback is crucial to providing the best living experience to all of our residents. While we're glad to hear that you've enjoyed great service from our team, we're sorry to see that there are other aspects of our community that need to be improved. Please reach out to [email protected] with your thoughts so that we can improve your experience.
Thank you for your great rating of Promenade Pointe! We are pleased to know that you like the design, safety, and cleanliness of our community. The number one priority of our staff members is the well-being of our residents and we're proud that it shows. Thank you for recommending Promenade Pointe to your friends, that is the greatest compliment of all!
You can certainly count on us! We're all in this together at Promenade Pointe. It's so nice to hear that you have been treated to exceptional customer service by Lisa and Jessica. We appreciate your feedback, and hope that you have a wonderful residency with us.
Thank you for your five-star rating of Promenade Pointe! We are thrilled to read your review and are pleased to know how much you love living in our community. The number one priority of our staff members is the well-being of our residents and we're happy and proud that it shows. Thank you for recommending Promenade Pointe to your friends, that is the greatest compliment of all!
A five star review! We appreciate it! Promenade Pointe wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the amenities, plus prompt service from our team. Thank you for taking the time to share your feedback.
Thank you for taking the time to outline your concerns, as it allows us to identify areas that might be in need of added attention. It's never our intention to inconvenience our residents or make them feel as though their concerns aren't being heard. Please be assured we are committed to addressing any and all issues raised by our residents. Kindly send an email to [email protected] or stop into the office to discuss your review and what we can do to improve. Thanks again.
Wonderful! We're so happy that you chose to call Promenade Pointe home! Thank you for your kind words about our secure grounds and warm community. And of course, we love to know that the maintenance team is on top of any requests. Thanks for taking the time to let us know how we're doing! Please reach out if we can be of assistance as you get settled in.
We appreciate your review. At Promenade Pointe, we truly value our residents and always love to hear from them. Please accept our apologies that there were issues upon move in. But we're glad to hear that everything was addressed immediately. We hope to provide you with excellent customer service during your residency. Thanks for taking the time to let us know how we're doing!
Thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Promenade Pointe, and that the team has been responsive and courteous. We appreciate your feedback, and hope that you have a wonderful residency!
Thanks for reviewing Promenade Pointe. We're happy that you've noticed positive changes with our office team; however, we regret that you're not 100% satisfied in all areas. Please send an email to [email protected] or stop into the office to discuss this further. Thanks again.
Welcome to your new home at Promenade Pointe! We are happy to hear our staff has been so helpful. Please let us know if there is anything you need as you get settled in.
We appreciate your review of Promenade Pointe! It's wonderful that you're enjoying your living experience with us overall. Thanks for your compliments and your residency!
Thanks for providing this feedback about Promenade Pointe. We're pleased that you're happy overall with your residency, but we regret that you have these concerns. Will you please contact us at [email protected]? We'll address each of your concerns in an effort to resolve them. We hope to hear from you!
N/A
775
N/A
Boca Raton
N/A
828
N/A
Monte Negro
N/A
899
N/A
Sardinia
$1,300 - $1,740
777
3 Units
Monaco
$1,315 - $1,660
736
1 Units
St. Tropez
$1,330 - $1,680
828
5 Units
Atlantis
$1,365 - $1,710
789
1 Units
Emerald Bay
$1,380 - $1,730
828
1 Units
Capri
N/A
1,051
N/A
Solaria
N/A
1,119
N/A
Barcelona
N/A
1,119
N/A
Corsica
N/A
1,125
N/A
Spinnaker
N/A
1,148
N/A
Voyager
N/A
1,177
N/A
Mystique
$1,489 - $1,924
1,136
1 Units
Horizon
$1,579 - $2,090
1,070
3 Units
Serenity
$1,615 - $2,110
1,136
1 Units
Portofino
$1,680 - $2,305
1,059
2 Units
St. Thomas
N/A
1,335
N/A
Cayman
N/A
1,349
N/A
Monte Carlo
N/A
1,415
N/A
Vessel
N/A
1,425
N/A
Hamilton
$1,975 - $2,615
1,349
1 Units
Ibiza
Welcome to Inspired living at Promenade Pointe in Norfolk, Virginia. Come and enjoy some of nature's finest features such as close proximity to lakes and parks in a secluded community. Come discover beauty at Promenade Pointe. Located on the banks of Lafayette River, Promenade Pointe offers the perfect balance of waterfront living with all the conveniences of the city just a few miles away. Offering a wide array of 1, 2 & 3 Bedroom Style Floor Plans to fit your needs.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Promenade Pointe
6115 Tidewater Drive
Norfolk, VA 23509