epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.4
Office Staff	4.9
Maintenance	4.6
Neighborhood	4.7
SatisFacts™ Tour Survey	4.6/5
SatisFacts™ Move-In Survey	4.4/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	4.1/5

Review Count

Number of reviews in the past 365 days	31

Manager's Review Engagement

Percentage of reviews responded to	67.74%

Manager's Review Reply Time

Average time to respond to reviews	46.55 days

Ratings & Reviews (147 Reviews)

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Promenade Pointe Manager

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Verified Resident 355146 • 2014 - 2020 Recommended

Updated 05/28/2020

Reviewed 06/09/2017

The years I have been here are good I have notice a great change in office staff. Things look like they are going DOWN HILL. HOPE things change for BETTER. BESIDE the pet mess, things may change for BETTER in people as whole See More

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• 2020 Recommended

Updated 05/13/2020

Reviewed 05/13/2020

Well, it was quick, easy and effortless. The staff helped me every step of the way (even during this covid-19 crisis) which was extremely helpful since this was my first time finding an apartment for just me.

Promenade Pointe Manager14/14/2020

Welcome to your new home at Promenade Pointe! We are happy to hear our staff has been so helpful. Please let us know if there is anything you need as you get settled in.

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Verified Resident 214929 • 2014 - 2020 Recommended

Updated 05/10/2020

Reviewed 02/03/2016

No complaints. I enjoy living here. The staff is great abd attentive. Some noisy neighbors but what place doesn't have that? Overall, I feel it's a great communtiy and I feel safe while I have been living here.

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Verified Resident 755658 • 2020 Recommended

Updated 04/27/2020

Reviewed 03/27/2020

community and apartment are both gorgeous. staff is kind and responsive. i love the pier that you can walk down and see the water and borrow kayaks and paddle boards. parking is great, and community feels very safe.

Promenade Pointe Manager27/27/2020

Welcome and thank you for your five-star rating of Promenade Pointe! We're happy that you love living here and we're thrilled that we've made such a positive impression! We appreciate you noticing how hard we are trying to accommodate our new tenants, especially during this challenging time. We always appreciate hearing when team members, like Jessica, have been helpful and reliable. We are honored to have earned your high recommendation. Thank you for choosing to make your home at Promenade Pointe!

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Verified Resident 734944 • 2017 - 2020 Recommended

Updated 04/16/2020

Reviewed 01/09/2020

Neighbors can be very loud despite multiple complaints to the property manager, and pet owners frequently do not pick up after pets, even after multiple complaints to manager by many tenants (without any solution). In this covid pandemic setting, (From mid March 2020 to current, maintenance… See More

Promenade Pointe Manager10/10/2020

Thanks for providing this feedback about Promenade Pointe. We're pleased that you're happy overall with your residency, but we regret that you have these concerns. Will you please contact us at [email protected]? We'll address each of your concerns in an effort to resolve them. We hope to hear from you soon!

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Verified Resident 759387 • 2019 - 2020 Recommended

Updated 04/13/2020

Reviewed 04/13/2020

The staff at the front office and the maintenance stuff were great. They are always very polite and professional. The grounds were always clean and well kept. It Is also only ten minutes away from downtown Norfolk which is very convenient See More

Promenade Pointe Manager14/14/2020

Thank you for your feedback and choosing us as your place to call home. Our staff takes pride in providing top-notch service to all of our residents so we are pleased to hear that your experience reflects this and that you are happy with our convenient location.

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Verified Resident 755974 • 2020 Recommended

Updated 03/28/2020

Reviewed 03/28/2020

I needed a place fast but it wasn't clean when I moved in. Great staff. Location perfect for work. It was ready when I moved in but didn't help with the whole virus thing going on. Still not fully set up and ready but it's a… See More

Promenade Pointe Manager30/30/2020

Welcome to the community here at Promenade Pointe! We're happy to hear you are settling into your new home and would like the opportunity to address your concerns directly. Please email us at [email protected] Thank you for your positive review and your residency.

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Verified Resident 754099 • 2019 - 2020 Recommended

Updated 03/19/2020

Reviewed 03/19/2020

The office staff are very nice and always glad to help. They truly care how we are doing and want to make sure we feel like we are at home. I am not always able to make it to community events but I have enjoyed the… See More

Promenade Pointe Manager20/20/2020

We're delighted that you're enjoying your residency here at Promenade Pointe! Thank you very much for your kind words, particularly regarding our customer service. It's fantastic to know that you feel at home in our community!

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Verified Resident 754089 • 2019 - 2020 Recommended

Updated 03/19/2020

Reviewed 03/19/2020

honestly, the staff is amazing. they always go out of their way to make sure everyone is satisfied and safe. they're always helping out in any situation it may be. i would definitely recommend to my friends.

Promenade Pointe Manager20/20/2020

We appreciate the five-star rating and compliments to our staff. We're so glad to hear that our residents at Promenade Pointe are receiving the excellent customer service they deserve.

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Verified Resident 742692 • 2020 Recommended

Updated 02/07/2020

Reviewed 02/07/2020

Really smooth move in process, I took one look at my future home and fell in love, and the management team work hard to not only get me that unit, but to prepare the unit to above and beyond requirements.

Promenade Pointe Manager07/07/2020

Thanks so much for this excellent review! We're thrilled that your move-in process went so smoothly. It's great to hear that you're happy with our customer service, and we hope you'll be very happy here at Promenade Pointe!

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Verified Resident 742610 • 2020 Recommended

Updated 02/06/2020

Reviewed 02/06/2020

I have only been in the community for one month and enjoy coming home from work. My neighbors are friendly and I feel as if we are in our own world once the gates close. The maintenance crew response time is remarkable and the leasing agents… See More

Promenade Pointe Manager07/07/2020

We are delighted to hear that you're enjoying your time here at Promenade Pointe! Thank you very much for sharing this feedback with us. We're pleased that you're satisfied with our friendly vibe as well as our customer service. As always, please let us know if you need anything!

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Verified Resident 740633 • 2018 - 2020 Recommended

Updated 01/30/2020

Reviewed 01/30/2020

They were very friendly and very welcoming. It was close to both of my job locations even when our ship moved around. It was around a lot of night life places as well as great places to explore and experience the city.

Promenade Pointe Manager31/31/2020

It's fantastic to hear that you enjoyed living at Promenade Pointe! Thank you for sharing this positive feedback. We're so pleased that you were happy with our customer service as well as our location. Have a great day!

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Verified Resident 257543 • 2014 - 2020 Recommended

Updated 01/18/2020

Reviewed 07/30/2016

This is the best place to live, honestly. The staff are all nice and courteous. They respond quickly and are very communicative. Any problems you may have and they'll try to find a way to fix it as soon as possible. 5 stars all around!

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Verified Resident 649808 • 2019 Recommended

Updated 12/13/2019

Reviewed 06/07/2019

Great experience with community. I loved every minute of it, except for one neighbor who's dog almost hurt my other dogs and the gate still hasn't been fixed after multiple weeeks but the staff answer your problems

Promenade Pointe Manager11/11/2019

Thank you for your four-star rating of Promenade Pointe! We're delighted that you're enjoying your stay at our community. We appreciate your compliments about our friendly, responsive customer service; however, we're sorry to see that our community has fallen short of expectations in a few areas. Kindly send an email to [email protected] to discuss your concerns further. Thank you.

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Verified Resident 617178 • 2019 Recommended

Updated 11/19/2019

Reviewed 03/18/2019

Since moving here it's been very peaceful. I recommend living here to everyone. It's worth the price and very luxurious. I work on the NOB vase so it's not a far commute. Maintenance is very friendly and always on time. The office is very clean and… See More

Promenade Pointe Manager19/19/2019

Thank you so much for brightening our day with this five-star rating and positive review! We couldn't be happier that you and your husband are enjoying your stay with us at Promenade Pointe! We look forward to providing you with excellent service for a long time to come. As always, please don't hesitate to let us know if we can be of assistance to you.

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Verified Resident 713878 • 2019 Recommended

Updated 11/04/2019

Reviewed 11/04/2019

I've only been living here for a short time with my husband but we're both adjusted very quickly with the help of our fast responding leasing office. The building is beautiful and there's so much to do in promenade pointe community you hardly have to leave!… See More

Promenade Pointe Manager05/05/2019

Welcome to Promenade Pointe! We're delighted that you and your husband are enjoying your living experience at our community. If we can be of assistance as you get settled in, please don't hesitate to reach out. Thank you.

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Verified Resident 712223 • 2019 Recommended

Updated 10/31/2019

Reviewed 10/31/2019

I really enjoy living here. It's a very beautiful community with very nice people and staff, however my only issue is with security for the unnecessary, constant noise complaints we receive. The first time the security guard told us he quieter and as long as we… See More

Promenade Pointe Manager01/01/2019

We appreciate you sharing this feedback with us. We're delighted that you enjoy living here at Promenade Pointe, and we thank you for your kind words. We're very sorry to hear that this happened, however. We would be more than happy to speak to you about this, so please email us at [email protected] Thanks!

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Verified Resident 710003 • 2019 Recommended

Updated 10/24/2019

Reviewed 10/24/2019

This is a beautiful community that offers many amenities. I have access to the gym, clubhouse, business office, etc. My apartment home is spacious, feels luxurious, and is very comfortable. This was the perfect choice for myself and family. See More

Promenade Pointe Manager25/25/2019

It's great to hear that Promenade Pointe was the perfect choice for you and your family! Thank you for making your home with us, and thank you for sharing this excellent review. We're so pleased to hear that you're happy with our amenities as well as your apartment. We look forward to you having a long, enjoyable stay with us!

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Verified Resident 513121 • 2018 - 2019 Recommended

Updated 10/24/2019

Reviewed 07/13/2018

Wonderful residential complex. The staff is professional and answering all the clients inquiries. The maintenance team is not only professional but nice as well. I love this place and will recommend it to my friends

Promenade Pointe Manager17/17/2018

Thanks for your review! We're glad that your family is enjoying Promenade Pointe. Please contact us directly at 757-818-9640 or [email protected] to discuss your concerns about noise. We're here to help!

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Verified Resident 702946 • 2019 Recommended

Updated 10/04/2019

Reviewed 10/04/2019

Alicia and Jessica are great staff members. They answered all of my questions about the move-in process. The location is very close to Walmart and my work. The only drawback is the neighborhood can be noisy at times, but Alicia sent an email in regards to… See More

Promenade Pointe Manager07/07/2019

Thank you for your positive review of Promenade Pointe. We are happy to hear that you are enjoying the location, nothing beats an easy commute with access to shopping. We're sorry to hear about the noise issues, but we're glad Alicia and Jessica were responsive to your needs. Please be sure to let us know if there's anything else you need. Have a great day!

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Verified Resident 701700 • 2017 - 2019 Recommended

Updated 10/01/2019

Reviewed 10/01/2019

Entering the apartment complex that is gated and secured, along with the covered parking offers residents peace of mind and convenient access to the apartments as well. I do not have any sleepless nights worrying about auto theft, vandalism or someone entering apartment building unauthorized. Also… See More

Promenade Pointe Manager02/02/2019

We're thrilled to read this review of Promenade Pointe! Thank you for awarding us with a five-star rating and for sharing this positive feedback. It's wonderful to know that you're happy living in our community. We appreciate you making your home with us!

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Verified Resident 701111 • 2019 Recommended

Updated 09/30/2019

Reviewed 09/30/2019

Very nice and quiet. Great Friendly neighbors. Lovely amenities. My Car was broken into though from someone that doesn't live there & I've heard by the officers it happens often. They also tow your car for inspection stickers and expired tags.

Promenade Pointe Manager01/01/2019

Thank you for taking a moment to review Promenade Pointe. We're happy that you're enjoying all that our community has to offer, from our quiet setting to our great amenities. Of course, we're sorry to hear about the incidents with your car. Please note that we've taken extra measures by implementing added security to our community. Regarding the towing, we must abide by Norfolk laws as they apply to expired stickers and tags. To discuss your feedback further, please send an email to [email protected] We'll be happy to assist you.

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Verified Resident 700715 • 2019 Recommended

Updated 09/29/2019

Reviewed 09/29/2019

There were some problems at first but as soon as we shared our complaints or put in a work order, they were very quick to respond and get to our apartment to fix the problem. All the staff are very friendly and welcoming.

Promenade Pointe Manager30/30/2019

Thank you for your positive review of Promenade Pointe. Nothing makes our day more than hearing from a happy resident! We're glad that our dedicated staff was quick and attentive to your maintenance requests. We appreciate you recognizing them for their hard work. Please be sure to let us know if there's anything else you need. Have a great day!

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Verified Resident 700150 • 2019 Recommended

Updated 09/26/2019

Reviewed 09/26/2019

I love the building and the community here. The staff is super friendly and very helpful. The place is very well kept and discrepancies are dealt with very fast. The amenities offered are also a nice plus.

Promenade Pointe Manager27/27/2019

Thank you for this five-star review! We're so pleased that you're happy living here at Promenade Pointe, and we're grateful for your praise of our community as well as our customer service and our amenities. As always, please let us know if you need anything!

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Verified Resident 692871 • 2019 Recommended

Updated 09/10/2019

Reviewed 09/10/2019

Friendly staff, nice clean apartments, free to use kayaks make for a great time. The only down side to the apartments is the parking spaces are extremely small. But they have covered parking you can pay extra for that give a little extra room

Promenade Pointe Manager10/10/2019

Thank you for your five-star rating of Promenade Point! We're happy that you love living in our community. We work hard to offer outstanding amenities, and we hope you continue to enjoy using our kayaks! We apologize for our stressful parking situation. We've tried our best to make fair parking policies and welcome your feedback as we try to solve the problem. If you'd like to discuss this further, please contact us at "[email protected]". Thank you.

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Features & Amenities

Laundry

Washer/Dryer

Parking

Covered Parking
Reserved Parking Available

General

24-Hour Amenity Access
24-Hour Coffee Bar
24-Hour Management Availability
Apartment Door Bells
Balcony
Business Center
Canoe and Kayak Renting Station
Clubhouse
Controlled Access
DishWasher
Disposal
Elevator
First Floor Premium
Fitness Center
Fourth Floor Premium
Gas Grilling Station
Gated Access
Gated Community
Gourmet Kitchen
Granite Countertops
High Ceilings
High-Speed Internet
Large Closets
Lofts
Lounging Gazebo
On-Site Management
Paddleboards
Pets Allowed
Plank Flooring
Pool
Pool View
Private Pier
Recreation Room
Stainless Steel Appliances
Storage Space
TV Lounge
Track and Pendant Lighting
Water, Sewer, and Trash Included in Rent
Wetland View

Pets

Cats Allowed
Pet Limit: 2
Dogs Allowed
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
N/A
SQ. FT.
775
Available
Avail.
N/A
Model
Boca Raton

View Floor Plan

Price
N/A
SQ. FT.
789
Available
Avail.
N/A
Model
Emerald Bay

View Floor Plan

Price
N/A
SQ. FT.
828
Available
Avail.
N/A
Model
Capri

View Floor Plan

Price
N/A
SQ. FT.
828
Available
Avail.
N/A
Model
Monte Negro

View Floor Plan

Price
N/A
SQ. FT.
899
Available
Avail.
N/A
Model
Sardinia

View Floor Plan

Price
$1,325 - $1,725
SQ. FT.
828
Available
Avail.
1 Units
Model
Atlantis

View Floor Plan

Price
$1,345 - $2,055
SQ. FT.
777
Available
Avail.
3 Units
Model
Monaco

View Floor Plan

Price
$1,350 - $2,245
SQ. FT.
736
Available
Avail.
3 Units
Model
St. Tropez

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,051
Available
Avail.
N/A
Model
Solaria

View Floor Plan

Price
N/A
SQ. FT.
1,125
Available
Avail.
N/A
Model
Spinnaker

View Floor Plan

Price
N/A
SQ. FT.
1,136
Available
Avail.
N/A
Model
Horizon

View Floor Plan

Price
N/A
SQ. FT.
1,148
Available
Avail.
N/A
Model
Voyager

View Floor Plan

Price
N/A
SQ. FT.
1,177
Available
Avail.
N/A
Model
Mystique

View Floor Plan

Price
$1,420 - $2,119
SQ. FT.
1,070
Available
Avail.
5 Units
Model
Serenity

View Floor Plan

Price
$1,425 - $1,685
SQ. FT.
1,119
Available
Avail.
2 Units
Model
Corsica

View Floor Plan

Price
$1,524 - $1,954
SQ. FT.
1,119
Available
Avail.
1 Units
Model
Barcelona

View Floor Plan

Price
$1,530 - $1,960
SQ. FT.
1,136
Available
Avail.
1 Units
Model
Portofino

View Floor Plan

Price
$1,550 - $1,980
SQ. FT.
1,059
Available
Avail.
1 Units
Model
St. Thomas

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,335
Available
Avail.
N/A
Model
Cayman

View Floor Plan

Price
N/A
SQ. FT.
1,415
Available
Avail.
N/A
Model
Vessel

View Floor Plan

Price
$1,809 - $2,644
SQ. FT.
1,349
Available
Avail.
1 Units
Model
Monte Carlo

View Floor Plan

Price
$1,809 - $2,890
SQ. FT.
1,349
Available
Avail.
2 Units
Model
Ibiza

View Floor Plan

Price
$1,940 - $2,985
SQ. FT.
1,425
Available
Avail.
1 Units
Model
Hamilton

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Inspired living at Promenade Pointe in Norfolk, Virginia. Come and enjoy some of nature's finest features such as close proximity to lakes and parks in a secluded community. Come discover beauty at Promenade Pointe. Located on the banks of Lafayette River, Promenade Pointe offers the perfect balance of waterfront living with all the conveniences of the city just a few miles away. Offering a wide array of 1, 2 & 3 Bedroom Style Floor Plans to fit your needs.