Ratings & Prices for Promenade Pointe, Norfolk, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4
Safety	4.2
Office Staff	4.6
Maintenance	4.3
Neighborhood	4.4
SatisFacts™ Tour Survey	4.5/5
SatisFacts™ Move-In Survey	4.3/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	4/5

Review Count

Number of reviews in the past 365 days	29

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	30.79 days

Ratings & Reviews (168 Reviews)

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Verified Resident • vrp • 2021

02/14/2021

Only nuisance I find living here is the parking spaces. My car has a back up camera and both white lines on my camera don't fit within their parking lines. Other than that this place us lovely to move into.Alot of amenities and the place is… See More

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Promenade Pointe Manager

02/15/2021

Thank you for taking the time to leave a review of Promenade Pointe. We're pleased to hear that you have so many positive things to say about our community. Please reach out to [email protected] if there are any issues about the parking that you'd like to discuss. We value your residency, and would be happy to speak with you.

Verified Resident • vrp • 2019 - 2021

02/13/2021

When I first came here, Ashley helped me and was absolutely incredible. Since then I have interacted with VERY rude staff members. The halls smell like weed and cigarette smoke. The neighbors are loud. And people do not clean up after their animals. My friends are… See More

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Promenade Pointe Manager

02/15/2021

Thank you for letting us know about this. Your feedback helps us get better. We truly want you to love your living situation, so please contact [email protected] so that we can discuss these issues offline and work on solutions.

Verified Resident • vrp • 2019 - 2021

Updated Review

01/29/2021

We have enjoyed our stay so far at Promenade Pointe. The apartment is spacious, the location is unparalleled, and the amenities are to die for although we haven't gotten to enjoy them too much through covid. The office staff is always pleasant and maintenance orders always… See More

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Promenade Pointe Manager

02/01/2021

Thank you for your excellent rating and for sharing such kind words about your experience at Promenade Pointe. It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're loving our well-kept community. We appreciate your feedback, and hope that you have a wonderful residency.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2021

01/20/2021

Absolutely love the community, feels safe. The staff are very welcoming when you call ask for Ms.Jackie! Very spacious unit with friendly residents. 5 star recommendation. The units are very close to NOB and other shopping centers in the Norfolk area. Security and towing enforced. Gated… See More

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Promenade Pointe Manager

01/21/2021

Thanks for awarding Promenade Pointe with a five-star rating! It's our pleasure to serve our residents with exemplary care and welcoming homes. We're delighted that you're enjoying your living experience with us!

Verified Resident • vrp • 2015 - 2021

Updated Review

01/17/2021

When I first moved out here for the first 3 years it's been great. Not so great with the parking and it's worst since they lost the side street we use ti could use which was Roland Drive. The community does not want this apartment building… See More

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Promenade Pointe Manager

01/18/2021

Thank you for taking the time to leave a review of Promenade Pointe. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to [email protected] if you'd like to discuss the issues mentioned in your review. We value your residency, and would be happy to speak with you.

2 Previous Reviews· Last 09/10/2020

Verified Resident • vrp • 2020

Updated Review

12/24/2020

I am very happy here in this community. The staff is helpful and the maintenance team is professional and works diligently to get problems fixed the first time. The neighbors look out for each other. I love how it's a gated community as well. See More

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Promenade Pointe Manager

12/28/2020

We appreciate you taking the time to rate our community! Thank you for your feedback, and for your compliment to our helpful team and secure location. Please reach out if we can be of any assistance during your residency at Promenade Pointe.

Previous Review

· 10/12/2020

Verified Resident 840980 • vrp • 2014 - 2020

11/07/2020

It was great when I first moved in. Now, it's becoming run down. The trash room is always full of trash because people don't properly dispose of it. Trash is left in hallways. Carpets are stained, walls are damaged, stairwells are sticky, doors are broken, etc… See More

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Promenade Pointe Manager

11/09/2020

Thanks for bringing your concerns to our attention. We're eager to look into the issues, and work on solutions. Please contact the Customer Care Team at [email protected] so that we can discuss this further.

Verified Resident 710003 • vrp • 2019 - 2020

10/29/2020

Promenade Pointe is beautiful gated luxury apartment home community. The staff are always professional, courteous, friendly and accommodating. The amenities are bar none and rival any other similar apartment home community. My family and I really enjoy our space.

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Promenade Pointe Manager

10/30/2020

Thank you for your five-star rating of Promenade Pointe! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain committed to your satisfaction for as long as you're a member of our community!

Verified Resident 830984 • vrp • 2019 - 2020

10/10/2020

The staff at this location provides great customer service. They're always very nice and prompt to answer calls or assist with any issues. The apartment is very safe and has great amenities. I've enjoyed living here.

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Promenade Pointe Manager

10/12/2020

Thanks for your feedback! We love hearing from our residents, and are so pleased that you are enjoying Promenade Pointe. We are especially happy that the staff has been helpful and courteous. Please reach out if you need any assistance during your stay.

Verified Resident 827751 • vrp • 2020

10/04/2020

Great community. The community is gated and the staff is attentive to your needs. The apartments are spacious and has modern features and a full size washer and dryer. You have an option to purchase or use free parking.

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Promenade Pointe Manager

10/06/2020

Thanks for taking a moment to leave a review. Happy residents make our day. We're pleased to hear that you are enjoying our secure community, and that your living space is roomy and comfortable. We truly hope that you love your home at Promenade Pointe. Please let us know if you need anything during your stay.

Verified Resident 826989 • vrp • 2019 - 2020

10/01/2020

Everyone is so nice and friendly even The staff too it so quiet though very busy street nice neighbors friendly matience people though busy street very quiet during the day and night don't like dog urine on the stairs

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Promenade Pointe Manager

10/02/2020

Hello. Thank you for taking the time to leave a review. While we're glad to hear that you are enjoying many aspects of our property, we see that our community has some room for improvement. We invite you to reach out to [email protected] to discuss your concerns about the stairs. We want you to love your home at Promenade Pointe, and would be happy to hear from you.

Resident • 2020

09/16/2020

Normally, I don't bother with reviews but this place takes the cake! This place is horrendous. Upon moving in there were several things wrong. The landlord lied about the cleanliness of the apartment before moving in. The apartment was full of dust the filter was dusty.… See More

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Promenade Pointe Manager

09/16/2020

Thank you for taking the time to leave such a detailed review. Hearing from our residents is one important way that we are able to improve our practices for all renters. We would love an opportunity to address all of your concerns, so please contact our dedicated customer service email address at [email protected] Thank you.

Resident • 2017 - 2020

08/17/2020

I have lived here for a few years but have decided to move out soon at the end of this lease. The staff is absolutely great and maintenance is completed very quick which I truly love..but, the cleanliness of the grounds and building has driven me… See More

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Promenade Pointe Manager

08/18/2020

Thank you for taking the time to leave a review. Your feedback is crucial to providing the best living experience to all of our residents. While we're glad to hear that you've enjoyed great service from our team, we're sorry to see that there are other aspects of our community that need to be improved. Please reach out to [email protected] with your thoughts so that we can improve your experience.

Verified Resident 795698 • vrp • 2020

07/24/2020

I really like the design and the safety of the apartment, the parking is also great and the cleanliness of the neighborhood is also great, the staff is knowledgeable and really nice. I recommend this Apartment to any of my friends

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Promenade Pointe Manager

07/27/2020

Thank you for your great rating of Promenade Pointe! We are pleased to know that you like the design, safety, and cleanliness of our community. The number one priority of our staff members is the well-being of our residents and we're proud that it shows. Thank you for recommending Promenade Pointe to your friends, that is the greatest compliment of all!

Verified Resident 795536 • vrp • 2015 - 2020

07/23/2020

I love living at this apartment complex I feel safe and the staff is awesome!!!!! Lisa and Jessica are always there when I need them even in this pandemic that says a lot and it means a lot to me I can always count on the… See More

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Promenade Pointe Manager

07/24/2020

You can certainly count on us! We're all in this together at Promenade Pointe. It's so nice to hear that you have been treated to exceptional customer service by Lisa and Jessica. We appreciate your feedback, and hope that you have a wonderful residency with us.

Verified Resident 789850 • vrp • 2019 - 2020

07/11/2020

Very good apartment community. Any issues they fix right away. Will definitely recommend to any friends that this is an amazing apartment complex. The staff is always willing to help and Always answering the phone

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Promenade Pointe Manager

07/12/2020

Thank you for your five-star rating of Promenade Pointe! We are thrilled to read your review and are pleased to know how much you love living in our community. The number one priority of our staff members is the well-being of our residents and we're happy and proud that it shows. Thank you for recommending Promenade Pointe to your friends, that is the greatest compliment of all!

Verified Resident 786578 • vrp • 2017 - 2020

07/02/2020

We've lived here three years and everything has been fantastic! The office is quick to find solutions to our problems and Quincy in maintenance is always kind, prompt, and professional. Amenities are always clean and comfortable.

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Promenade Pointe Manager

07/04/2020

A five star review! We appreciate it! Promenade Pointe wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the amenities, plus prompt service from our team. Thank you for taking the time to share your feedback.

Verified Resident 211590 • vrp • 2015 - 2020

06/26/2020

COMMON AREAS SUCH AS HALL WAYS AND STAIRWELLS ARE DIRTY. APPLIANCES ARE CHEAP. NOISY. SMALL PARKING SPACES. LEASING STAFF IS GOOD. CLEANLINESS OF THE PROPERTY ISN'T THE BEST. TRASH PEOPLE DON'T COME ON TIME OR SOMETIMES DON'T SHOW UP AT ALL WHEN SCHEDULED.

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Promenade Pointe Manager

12/21/2020

Thank you for taking the time to outline your concerns, as it allows us to identify areas that might be in need of added attention. It's never our intention to inconvenience our residents or make them feel as though their concerns aren't being heard. Please be assured we are committed to addressing any and all issues raised by our residents. Kindly send an email to [email protected] or stop into the office to discuss your review and what we can do to improve. Thanks again.

Verified Resident 784065 • vrp • 2019 - 2020

06/25/2020

The experience i have had at this community is great. Any time i have had a problem the staff and maintenance people are always there to help by the next day. The staff are always helpful and willing to answer questions. I like that they have… See More

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Promenade Pointe Manager

06/26/2020

Wonderful! We're so happy that you chose to call Promenade Pointe home! Thank you for your kind words about our secure grounds and warm community. And of course, we love to know that the maintenance team is on top of any requests. Thanks for taking the time to let us know how we're doing! Please reach out if we can be of assistance as you get settled in.

Verified Resident 784057 • vrp • 2020

06/25/2020

Apartment unit was mostly clean upon move-in, but some minor damages and cleanliness issues were present. Maintenance responded very quickly to our maintenance requests, which was much appreciated. Leasing office staff was also helpful during move-in.

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Promenade Pointe Manager

06/26/2020

We appreciate your review. At Promenade Pointe, we truly value our residents and always love to hear from them. Please accept our apologies that there were issues upon move in. But we're glad to hear that everything was addressed immediately. We hope to provide you with excellent customer service during your residency. Thanks for taking the time to let us know how we're doing!

Verified Resident 782356 • vrp • 2017 - 2020

06/21/2020

I have been here for 3 years now. I really appreciate that the maintenance is fast and they respond within 24 hours (usually much sooner). The front desk has been helpful with receiving mail. My apartment faces the road so you do hear the traffic noise,… See More

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Promenade Pointe Manager

06/22/2020

Thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Promenade Pointe, and that the team has been responsive and courteous. We appreciate your feedback, and hope that you have a wonderful residency!

Verified Resident • vrp • 2014 - 2020

05/28/2020

The years I have been here are good I have notice a great change in office staff. Things look like they are going DOWN HILL. HOPE things change for BETTER. BESIDE the pet mess, things may change for BETTER in people as whole See More

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Promenade Pointe Manager

12/21/2020

Thanks for reviewing Promenade Pointe. We're happy that you've noticed positive changes with our office team; however, we regret that you're not 100% satisfied in all areas. Please send an email to [email protected] or stop into the office to discuss this further. Thanks again.

Verified Resident 768799 • vrp • 2020

05/13/2020

Well, it was quick, easy and effortless. The staff helped me every step of the way (even during this covid-19 crisis) which was extremely helpful since this was my first time finding an apartment for just me.

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Promenade Pointe Manager

05/14/2020

Welcome to your new home at Promenade Pointe! We are happy to hear our staff has been so helpful. Please let us know if there is anything you need as you get settled in.

Verified Resident 214929 • vrp • 2014 - 2020

05/10/2020

No complaints. I enjoy living here. The staff is great abd attentive. Some noisy neighbors but what place doesn't have that? Overall, I feel it's a great communtiy and I feel safe while I have been living here.

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Promenade Pointe Manager

12/21/2020

We appreciate your review of Promenade Pointe! It's wonderful that you're enjoying your living experience with us overall. Thanks for your compliments and your residency!

Verified Resident 734944 • vrp • 2017 - 2020

04/16/2020

Neighbors can be very loud despite multiple complaints to the property manager, and pet owners frequently do not pick up after pets, even after multiple complaints to manager by many tenants (without any solution). In this covid pandemic setting, (From mid March 2020 to current, maintenance… See More

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Promenade Pointe Manager

12/18/2020

Thanks for providing this feedback about Promenade Pointe. We're pleased that you're happy overall with your residency, but we regret that you have these concerns. Will you please contact us at [email protected]? We'll address each of your concerns in an effort to resolve them. We hope to hear from you!

•

Updated Review

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Features & Amenities

Laundry

Washer/Dryer

Parking

Covered Parking
Reserved Parking Available

General

24-Hour Amenity Access
24-Hour Coffee Bar
24-Hour Management Availability
Apartment Door Bells
Balcony
Business Center
Canoe and Kayak Renting Station
Clubhouse
Controlled Access
DishWasher
Disposal
Elevator
First Floor Premium
Fitness Center
Fourth Floor Premium
Gas Grilling Station
Gated Access
Gated Community
Gourmet Kitchen
Granite Countertops
High Ceilings
High-Speed Internet
Large Closets
Lofts
Lounging Gazebo
On-Site Management
Paddleboards
Pets Allowed
Plank Flooring
Pool
Pool View
Private Pier
Recreation Room
Stainless Steel Appliances
Storage Space
TV Lounge
Track and Pendant Lighting
Water, Sewer, and Trash Included in Rent
Wetland View

Pets

Cats Allowed
Pet Limit: 2
Dogs Allowed
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
775
Available
Avail.
N/A
Model
Boca Raton

View Floor Plan

Price
Price
N/A
SQ. FT.
828
Available
Avail.
N/A
Model
Monte Negro

View Floor Plan

Price
Price
N/A
SQ. FT.
899
Available
Avail.
N/A
Model
Sardinia

View Floor Plan

Price
Price
$1,300 - $1,740
SQ. FT.
777
Available
Avail.
3 Units
Model
Monaco

View Floor Plan

Price
Price
$1,315 - $1,660
SQ. FT.
736
Available
Avail.
1 Units
Model
St. Tropez

View Floor Plan

Price
Price
$1,330 - $1,680
SQ. FT.
828
Available
Avail.
5 Units
Model
Atlantis

View Floor Plan

Price
Price
$1,365 - $1,710
SQ. FT.
789
Available
Avail.
1 Units
Model
Emerald Bay

View Floor Plan

Price
Price
$1,380 - $1,730
SQ. FT.
828
Available
Avail.
1 Units
Model
Capri

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,051
Available
Avail.
N/A
Model
Solaria

View Floor Plan

Price
Price
N/A
SQ. FT.
1,119
Available
Avail.
N/A
Model
Barcelona

View Floor Plan

Price
Price
N/A
SQ. FT.
1,119
Available
Avail.
N/A
Model
Corsica

View Floor Plan

Price
Price
N/A
SQ. FT.
1,125
Available
Avail.
N/A
Model
Spinnaker

View Floor Plan

Price
Price
N/A
SQ. FT.
1,148
Available
Avail.
N/A
Model
Voyager

View Floor Plan

Price
Price
N/A
SQ. FT.
1,177
Available
Avail.
N/A
Model
Mystique

View Floor Plan

Price
Price
$1,489 - $1,924
SQ. FT.
1,136
Available
Avail.
1 Units
Model
Horizon

View Floor Plan

Price
Price
$1,579 - $2,090
SQ. FT.
1,070
Available
Avail.
3 Units
Model
Serenity

View Floor Plan

Price
Price
$1,615 - $2,110
SQ. FT.
1,136
Available
Avail.
1 Units
Model
Portofino

View Floor Plan

Price
Price
$1,680 - $2,305
SQ. FT.
1,059
Available
Avail.
2 Units
Model
St. Thomas

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,335
Available
Avail.
N/A
Model
Cayman

View Floor Plan

Price
Price
N/A
SQ. FT.
1,349
Available
Avail.
N/A
Model
Monte Carlo

View Floor Plan

Price
Price
N/A
SQ. FT.
1,415
Available
Avail.
N/A
Model
Vessel

View Floor Plan

Price
Price
N/A
SQ. FT.
1,425
Available
Avail.
N/A
Model
Hamilton

View Floor Plan

Price
Price
$1,975 - $2,615
SQ. FT.
1,349
Available
Avail.
1 Units
Model
Ibiza

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Inspired living at Promenade Pointe in Norfolk, Virginia. Come and enjoy some of nature's finest features such as close proximity to lakes and parks in a secluded community. Come discover beauty at Promenade Pointe. Located on the banks of Lafayette River, Promenade Pointe offers the perfect balance of waterfront living with all the conveniences of the city just a few miles away. Offering a wide array of 1, 2 & 3 Bedroom Style Floor Plans to fit your needs.

Office Hours

Sunday: Closed
Monday - Wednesday: 09:00 AM - 06:00 PM
Thursday: 09:00 AM - 07:00 PM
Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Promenade Pointe?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Promenade Pointe?
The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is Promenade Pointe?
The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 30.79 days to their community reviews in the past year.

Who manages Promenade Pointe?
Bonaventure Realty Group, LLC

What is the pet policy at Promenade Pointe?
Cats Allowed
Pet Limit: 2
Dogs Allowed
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths