Review History for BNaughton

Riverview Lofts


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BNaughton

Resident 2012 - 2014

8/12/2014

Riverview Lofts is a beautifully designed apartment complex on the Elizabeth River. Many of the apartments have stunning views of Portsmouth, the shipyards, and downtown Norfolk. Unfortunately, this apartment complex fails to provide many of the items in residents' leases and is completely mismanaged. The new management company, S.L. Nusbaum, has been patently ineffective at resolving tenant issues and providing basic services. For example: - Parking has consistently been an issue. There are four 30 minute loading spots directly in front of the apartment building, but they are consistently filled by residents and guests who park there for hours on end. The building management does not routinely tow cars, and tenants who obey the parking regulations are forced to carry heavy items from the parking garage. Furthermore, multiple residents have had parking passes turned off for no apparent reason. - The wireless internet is atrocious. Several residents have non-functioning to barely functioning "high speed internet" as guaranteed in the lease. Although this has been the case for months, the management has not compensated residents for lack of internet, and has been unable to resolve the issue. As opposed to reducing rent or otherwise compensating tenants, the management continues to say that the problem will be fixed. - Groundskeeping: The "pet area" is neglected and basically a giant mud pit. Although the complex does have a gated area for pets, management is demanding that all dogs be leashed while walking in the neglected grassy area. Although there was a recent flea infestation, the management denied that the standing water and mud on the back lawn was the cause. - Over the winter a resident was injured due to ice accumulated on the sidewalk. Although the sidewalk was completely covered in ice for days, management did nothing to combat the ice or stop the runoff which caused it. As a result, a tenant got a trip to the hospital. Only after she fell was the ice removed. - The third floor of Riverview Lofts smells like a Dave Matthews concert. Whether marijuana, hot trash, or cigarette smoke, tenants smoke some sort of leaf in their apartments. Although this issue has been raised to the management on several occasions, nothing has been done to enforce the no smoking policy. - Automatic rent payments: SL Nusbaum decided to charge a $25 fee for monthly automated rent payments. This had never been the case in the past, and it accomplishes nothing except ensuring some tenants will be charged a late fee on their rent. - Armed security patrols: Armed security guards patrol the building in the evening hours. Take that as you will. These are not police, they are hired security guards.

    Review 20 out of 38

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    Riverview Lofts

    March 2024

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