Review History for Paige_C795

Cross Creek Apartments


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Paige_C795

Resident 2016 - 2018

9/6/2018

I was so excited to move in to Cross Creek after I graduated college and officially starting teaching in the Chesterfield area. For the most part my experience there was good. The maintenance staff is incredibly friendly and helpful. I always felt comfortable welcoming them into my home, and they are quite frankly the only reason I would give this complex a 2 out of 5 stars. At the beginning of May we notified the apartment complex of our plan to move out at the end of August, due to a desire for more space and a change of location. I turned in a letter to the front office right around the same time the normal office manager was out of office due to knee surgery. However, the assistant manager was there to take her place in the meantime. After dropping off the letter, I notified the new apartment complex I was applying for. They requested that Cross Creek fill out a renters history verification and the assistant manager promptly filled out the form and faxed it back to my new complex. (The date on the fax time stamp matches that of my 60 day notice letter by the way.) On this renters verification it even states the exact date of our move out and that proper notice WAS given to Cross Creek. However, now Cross Creek is claiming that we never gave them a 60 day notice and their manager even stated that they never filled out any renters history verification. After I sent them the copy I had of my renters verification, the manager denied any responsibility and they are still trying to charge me for an additional 2 months rent. Not to mention... they are also trying to charge me for a "bed bug infestation" and cleaning treatment. There was absolutely no evidence of bed bugs when we moved out or in our new apartment (which has the same furniture). My husband and I called up to the front office to check on the status of our move-out after dropping off the letter, and were assured by the assistant manager we would be out by the end of our lease. It is not my responsibility to file the paperwork correctly in their front office. It is also not my fault that the assistant manager dropped the ball and forgot to file the final move out paper work. However, the manager at Cross Creek is claiming that it is somehow my responsibility to keep up to date with this paperwork. This has put a huge burden on me and my family. As an elementary school teacher, I cannot afford to pay these outlandish additional fees for something I was not responsible for. Now we may even have to suffer from an upcoming legal battle. So disappointing.

    Review 1 out of 17

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    Cross Creek Apartments

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