Ratings & Prices for Pepperwood Townhomes, Portsmouth, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3
Safety	1
Office Staff	1
Maintenance	5
Neighborhood	3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3 days

Ratings & Reviews (120 Reviews)

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Resident • 2017 - 2020

05/23/2020

I've lived here for a while and all I can say is, I cannot wait to move out of this overpriced, poorly managed place. I can say I use to enjoy living here, I really did. I even referred my coworker here and she currently lives… See More

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Pepperwood Townhomes Manager

05/26/2020

We strive to do our very best in keeping our residents happy in their home and environments. If there is anything that you would like to discuss concerning your personal experience, I would be more than happy to discuss them with you in person.

Resident • 2019

10/10/2019

Mine has been terrible. The air rarely works and they always have excuses. They have good reasons it should be 80 to 82 degrees in your house. I've had it hit 77 to 82 in my home without it being a 100 outside. According to them,… See More

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Pepperwood Townhomes Manager

11/20/2019

Resident • 2018

10/31/2018

I moved from another town and there's a huge difference it's sooo much better than we're i was living. It's quite the staff is amazing I love Vickie!!! She's awesome she made sure my move was as smooth as possible.

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Pepperwood Townhomes Manager

11/17/2018

Thank you so much for your positive review and feedback. We truly hope you continue to enjoy your residency here with us at Pepperwood Townhomes!

Resident • 2018

05/20/2018

It's a nice affordable place that allows big dogs. It's nothing fancy but it's ok. Nice staff that's helpful. Plus I feel safe here over all so that is a big plus. It's a good first time place to live.

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Pepperwood Townhomes Manager

05/23/2018

We sincerely appreciate the positive review and hope that you continue to enjoy your residency with us here at Pepperwood Townhomes! Is there a particular reason that you listed "No" as a recommended property? We would be more than happy to discuss any issues with you. Please remember that we are here for you!

Verified Resident 330258 • vrp • 2016 - 2018

04/08/2018

It's been really quiet out here and staff has been helpful. It can use more light in the back for safety. More street lights and pressure wash the buildings to keep a good look other then that I love it out here.

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Pepperwood Townhomes Manager

04/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

Tiffany_A798 • Resident • 2018

04/04/2018

We've lived here less than a year, but the neighbors have all been very friendly and relatively quiet. The staff is very helpful and quick to respond to any requests for maintenance. We were looking for a place that would allow us to keep our German… See More

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Pepperwood Townhomes Manager

07/18/2018

Thank you for your positive review and we look forward to your valued residency here at Pepperwood Townhomes.

Verified Resident 466530 • vrp • 2018

03/25/2018

I have here for an week now and I can really say that I love it.. the staff are wonderful and great thumbs up.. I had a problem with my washer I call about and the office staff was on it and was the problem was… See More

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Pepperwood Townhomes Manager

03/20/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood

Verified Resident 467936 • vrp • 2018

03/23/2018

just moved in about a week ago, but so far so good...community appears to be safe and while the apartments are older the upkeep is great! the carpet and flooring were replaced, windows are newer as well See More

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Pepperwood Townhomes Manager

03/24/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 432647 • vrp • 2017 - 2018

03/14/2018

Thus far I have had a pleasant experience living in the Pepperwood Townhomes. I have pleasant courteous neighbors and the community is clean, friendly and very convenient in location to the interstates, shopping and restaurants.

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Pepperwood Townhomes Manager

03/20/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood

Katarina_H • Resident • 2017 - 2018

03/06/2018

This community is very nice. We haven’t had any issues with anyone around us. Noise is fine with having so many people around you and the houses are very nice. We love it and would recommend these townhouses to others.

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Pepperwood Townhomes Manager

03/08/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

Verified Resident 460132 • vrp • 2018

03/04/2018

A wonderful community . The staff are great and very helpful. My neighbor was very welcoming . The apartment upon my arrival was very clean and moderate. I love the fireplace and sliding door. A wonderful place to call home

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Pepperwood Townhomes Manager

03/05/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

lilmama4 • Resident • 2018

01/28/2018

My experience at pepperwood has been the worst experience Of my life. The neighborhood it's self is great but the staff inside the rental office is very unprofessional and very rude. The property manager inside the office need to be changed once that happen the apartment… See More

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Pepperwood Townhomes Manager

01/29/2018

Thank you for your valued opinion as we always strive to ensure that your needs and concerns are addressed. We would be more than happy to discuss this matter with you please come by or give us a call

Verified Resident 411145 • vrp • 2017

10/26/2017

Very quiet and clean community. It has a home-like feel to it. The staff is awesome and the neighbors are really nice. I also feel very safe out here. It's a pleasantly huge change from where I moved from.

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Pepperwood Townhomes Manager

10/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 409536 • vrp • 2017

10/22/2017

I felt nervous moving in by myself at first, but after some time this place has become home. It has a kind and residential feeling that makes being away from family much easier. The price and location are key reasons why this place is a great… See More

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Pepperwood Townhomes Manager

10/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 407170 • vrp • 2015 - 2017

10/15/2017

I have loved my little townhouse. It has been my first home with my husband and it truly will always be home to us. Everyone on the staff is always very friendly and I have never had a problem getting work done. The buildings are older… See More

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Pepperwood Townhomes Manager

10/16/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 399432 • vrp • 2017

09/24/2017

Move in date was changed. Then when asked why, i was given a few excuses instead of an honest legitimate reason, then i was asked if I just wanted my money back?. When i finally moved in, there were still maintenance and decor issues. Staff member… See More

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Pepperwood Townhomes Manager

09/25/2017

Thank you for your valued opinion and as a new resident, we always strive to ensure that your home is move in ready. We would be more than happy to discuss this matter with you please come by or give us a call.

Verified Resident 398192 • vrp • 2017

09/20/2017

The staff rendered quality service--very helpful, efficient and courteous. The complex is a convenient location to roads, shopping, restaurants, etc. Very positive experiences. Satisfied with cleanliness of the apartment and outside area. See More

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Pepperwood Townhomes Manager

09/21/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 388659 • vrp • 2017

08/27/2017

Quite clean staff and maintenance respectful and on time. It's a police officer that live on site. The pool and playground are kept up. The neighbors are friendly. Landscaping is well maintained and the area is convenient to the stores and interstate.

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Pepperwood Townhomes Manager

08/28/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Resident • 2017

08/17/2017

I moved to Pepperwood Townhouse in June 2017, from the very first time I spoke with the Management Office staff Theresa and Vickie, I felt at peace with choosing this location to be my next HOME. The Management Office Staff, Supervisors of Maintenance (especially James) and… See More

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Pepperwood Townhomes Manager

08/17/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 384762 • vrp • 2017

08/17/2017

Loved the initial viewing and the office staff especially miss Vickie was exceptional! Diligently worked with us to have a successful experience. The third day we had a maintenance issue that was SWIFTLY taken care of without even having to make a request!!!!! The maintenance staff… See More

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Pepperwood Townhomes Manager

08/17/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

Verified Resident 383089 • vrp • 2016 - 2017

08/13/2017

Been here almost a year, and I have no complaints. The few maintance requests I had were handled in a quick fashion. The office staff are very friendly and personable when it comes to service questions/requests.

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Pepperwood Townhomes Manager

08/14/2017

Thank you for your positive review and support of our community and staff. We are so happy that you continuing to enjoy your home with us here at Pepperwood.

Verified Resident 382714 • vrp • 2017

08/12/2017

The staff is pleasant and helpful. The houses are nice, clean and well laid out. The rent is reasonably priced and the move-in specials they offer make it a great value. I especially like that washers and dryers are located inside the home.

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Pepperwood Townhomes Manager

08/14/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

Verified Resident 371573 • vrp • 2017

07/18/2017

The manager of the community is nothing short of amazing. Meticulous and detailed with a capital awesome. The proffessionalism and expertise of those 2 ladies working in the office sold us. Even if they weren't so nice and friendly the townhome itself was so well maintained… See More

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Pepperwood Townhomes Manager

07/19/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

Verified Resident 367352 • vrp • 2016 - 2017

07/09/2017

Great experience! Feels great to live in this great community! Any issues or concerns I have are handled in an properly manner! The staff work with you and treats you like a tenant is supposed to be treated!

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Pepperwood Townhomes Manager

07/10/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

Verified Resident 317962 • vrp • 2016 - 2017

06/13/2017

Very nice community staff and maintenance are always helpful not many issues but always quick to respond and take care of it. pretty quiet most of the time on occasions we have heard the neighbors but not often

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Pepperwood Townhomes Manager

04/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood

•

Updated Review

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Manager

Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Reserved Parking

General

Business Center
Community Center
Fitness Center
High-Speed Internet
On-Site Maintenance
On-Site Management
Playground
Pool
Public Transportation

Pets

Dogs Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and Dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 dogs) or (1 dog) and (1 cat)
Cats Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 cats) or (1 cat) and (1 dog)

Floor Plans & Pricing

1 Bedrooms, 1.5 Bathrooms

Price
Price
$950
SQ. FT.
763
Available
Avail.
N/A
Model
One Bedroom Townhome

Contact Property

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,019 - $1,079
SQ. FT.
950
Available
Avail.
N/A
Model
Two Bedroom Townhome

Contact Property

3 Bedrooms, 1.5 Bathrooms

Price
Price
$1,264
SQ. FT.
1,117
Available
Avail.
N/A
Model
Three Bedroom Townhome

Contact Property

3 Bedrooms, 2.5 Bathrooms

Price
Price
$1,279
SQ. FT.
1,184
Available
Avail.
N/A
Model
Three Bedroom Townhome

Contact Property

Price
Price
$1,539
SQ. FT.
1,793 - 1,796
Available
Avail.
N/A
Model
Three Bedroom Single Family Home

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Our beautifully maintained townhomes feature full size washer and dryer in select units, central air, a patio for comfortable outdoor living, a wood burning fireplace and complimentary window treatments for your privacy. Residents of the community also enjoy a swimming pool, clubhouse, modern playground and picnic area with grills, all within the beautiful wooded grounds. Located off of 164, just minutes from downtown Portsmouth and the City of Norfolk, Pepperwood offers a comfortable and convenient location to enjoy beautiful Portsmouth.

Questions & Answers

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Frequently Asked

What are noise levels like at Pepperwood Townhomes?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pepperwood Townhomes?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Pepperwood Townhomes?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3 days to their community reviews in the past year.

Who manages Pepperwood Townhomes?
Drucker & Falk

What is the pet policy at Pepperwood Townhomes?
Dogs Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and Dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 dogs) or (1 dog) and (1 cat)
Cats Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 cats) or (1 cat) and (1 dog)

What types of floor plans are available?
1 Bed, 1.5 Baths and 2 Beds, 1.5 Baths and 3 Beds, 1.5 Baths and 3 Beds, 2.5 Baths

Pepperwood Townhomes

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsC

Review CountD+

Manager's Review EngagementA+

Manager's Review Reply TimeA

Ratings & Reviews (120 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Pepperwood Townhomes Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time