epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3
Safety	1
Office Staff	1
Maintenance	3.5
Neighborhood	2
SatisFacts™ Tour Survey	4.7/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	4/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	22 days

Ratings & Reviews (120 Reviews)

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Pepperwood Townhomes Manager

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Resident • 2017 - 2020 Not Recommended

Updated 05/23/2020

Reviewed 05/23/2020

I've lived here for a while and all I can say is, I cannot wait to move out of this overpriced, poorly managed place. I can say I use to enjoy living here, I really did. I even referred my coworker here and she currently lives… See More

Pepperwood Townhomes Manager26/26/2020

We strive to do our very best in keeping our residents happy in their home and environments. If there is anything that you would like to discuss concerning your personal experience, I would be more than happy to discuss them with you in person.

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Resident • 2019 Not Recommended

Updated 10/10/2019

Reviewed 10/10/2019

Mine has been terrible. The air rarely works and they always have excuses. They have good reasons it should be 80 to 82 degrees in your house. I've had it hit 77 to 82 in my home without it being a 100 outside. According to them,… See More

Pepperwood Townhomes Manager20/20/2019

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Resident • 2018 Recommended

Updated 10/31/2018

Reviewed 10/31/2018

I moved from another town and there's a huge difference it's sooo much better than we're i was living. It's quite the staff is amazing I love Vickie!!! She's awesome she made sure my move was as smooth as possible.

Pepperwood Townhomes Manager17/17/2018

Thank you so much for your positive review and feedback. We truly hope you continue to enjoy your residency here with us at Pepperwood Townhomes!

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Resident • 2018 Not Recommended

Updated 05/20/2018

Reviewed 05/20/2018

It's a nice affordable place that allows big dogs. It's nothing fancy but it's ok. Nice staff that's helpful. Plus I feel safe here over all so that is a big plus. It's a good first time place to live.

Pepperwood Townhomes Manager23/23/2018

We sincerely appreciate the positive review and hope that you continue to enjoy your residency with us here at Pepperwood Townhomes! Is there a particular reason that you listed "No" as a recommended property? We would be more than happy to discuss any issues with you. Please remember that we are here for you!

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Verified Resident 330258 • 2016 - 2018 Recommended

Updated 04/08/2018

Reviewed 04/09/2017

It's been really quiet out here and staff has been helpful. It can use more light in the back for safety. More street lights and pressure wash the buildings to keep a good look other then that I love it out here.

Pepperwood Townhomes Manager26/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

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Tiffany_A798 • Resident • 2018 Recommended

Updated 04/04/2018

Reviewed 04/04/2018

We've lived here less than a year, but the neighbors have all been very friendly and relatively quiet. The staff is very helpful and quick to respond to any requests for maintenance. We were looking for a place that would allow us to keep our German… See More

Pepperwood Townhomes Manager18/18/2018

Thank you for your positive review and we look forward to your valued residency here at Pepperwood Townhomes.

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Verified Resident 466530 • 2018 Recommended

Updated 03/25/2018

Reviewed 03/20/2018

I have here for an week now and I can really say that I love it.. the staff are wonderful and great thumbs up.. I had a problem with my washer I call about and the office staff was on it and was the problem was… See More

Pepperwood Townhomes Manager20/20/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood

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Verified Resident 467936 • 2018 Recommended

Updated 03/23/2018

Reviewed 03/23/2018

just moved in about a week ago, but so far so good...community appears to be safe and while the apartments are older the upkeep is great! the carpet and flooring were replaced, windows are newer as well See More

Pepperwood Townhomes Manager24/24/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 432647 • 2017 - 2018 Recommended

Updated 03/14/2018

Reviewed 12/18/2017

Thus far I have had a pleasant experience living in the Pepperwood Townhomes. I have pleasant courteous neighbors and the community is clean, friendly and very convenient in location to the interstates, shopping and restaurants.

Pepperwood Townhomes Manager20/18/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood

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Katarina_H • Resident • 2017 - 2018 Not Recommended

Updated 03/06/2018

Reviewed 03/06/2018

This community is very nice. We haven’t had any issues with anyone around us. Noise is fine with having so many people around you and the houses are very nice. We love it and would recommend these townhouses to others.

Pepperwood Townhomes Manager08/08/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

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Verified Resident 460132 • 2018 Recommended

Updated 03/04/2018

Reviewed 03/04/2018

A wonderful community . The staff are great and very helpful. My neighbor was very welcoming . The apartment upon my arrival was very clean and moderate. I love the fireplace and sliding door. A wonderful place to call home

Pepperwood Townhomes Manager05/05/2018

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood.

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lilmama4 • Resident • 2018 Recommended

Updated 01/28/2018

Reviewed 01/28/2018

My experience at pepperwood has been the worst experience Of my life. The neighborhood it's self is great but the staff inside the rental office is very unprofessional and very rude. The property manager inside the office need to be changed once that happen the apartment… See More

Pepperwood Townhomes Manager29/29/2018

Thank you for your valued opinion as we always strive to ensure that your needs and concerns are addressed. We would be more than happy to discuss this matter with you please come by or give us a call

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Verified Resident 411145 • 2017 Recommended

Updated 10/26/2017

Reviewed 10/26/2017

Very quiet and clean community. It has a home-like feel to it. The staff is awesome and the neighbors are really nice. I also feel very safe out here. It's a pleasantly huge change from where I moved from.

Pepperwood Townhomes Manager26/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 409536 • 2017 Recommended

Updated 10/22/2017

Reviewed 10/22/2017

I felt nervous moving in by myself at first, but after some time this place has become home. It has a kind and residential feeling that makes being away from family much easier. The price and location are key reasons why this place is a great… See More

Pepperwood Townhomes Manager26/23/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 407170 • 2015 - 2017 Recommended

Updated 10/15/2017

Reviewed 10/15/2017

I have loved my little townhouse. It has been my first home with my husband and it truly will always be home to us. Everyone on the staff is always very friendly and I have never had a problem getting work done. The buildings are older… See More

Pepperwood Townhomes Manager16/16/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 399432 • 2017 Not Recommended

Updated 09/24/2017

Reviewed 09/24/2017

Move in date was changed. Then when asked why, i was given a few excuses instead of an honest legitimate reason, then i was asked if I just wanted my money back?. When i finally moved in, there were still maintenance and decor issues. Staff member… See More

Pepperwood Townhomes Manager25/25/2017

Thank you for your valued opinion and as a new resident, we always strive to ensure that your home is move in ready. We would be more than happy to discuss this matter with you please come by or give us a call.

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Verified Resident 398192 • 2017 Recommended

Updated 09/20/2017

Reviewed 09/20/2017

The staff rendered quality service--very helpful, efficient and courteous. The complex is a convenient location to roads, shopping, restaurants, etc. Very positive experiences. Satisfied with cleanliness of the apartment and outside area. See More

Pepperwood Townhomes Manager21/21/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 388659 • 2017 Recommended

Updated 08/27/2017

Reviewed 08/27/2017

Quite clean staff and maintenance respectful and on time. It's a police officer that live on site. The pool and playground are kept up. The neighbors are friendly. Landscaping is well maintained and the area is convenient to the stores and interstate.

Pepperwood Townhomes Manager28/28/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Resident • 2017 Recommended

Updated 08/17/2017

Reviewed 08/17/2017

I moved to Pepperwood Townhouse in June 2017, from the very first time I spoke with the Management Office staff Theresa and Vickie, I felt at peace with choosing this location to be my next HOME. The Management Office Staff, Supervisors of Maintenance (especially James) and… See More

Pepperwood Townhomes Manager17/17/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 384762 • 2017 Recommended

Updated 08/17/2017

Reviewed 08/17/2017

Loved the initial viewing and the office staff especially miss Vickie was exceptional! Diligently worked with us to have a successful experience. The third day we had a maintenance issue that was SWIFTLY taken care of without even having to make a request!!!!! The maintenance staff… See More

Pepperwood Townhomes Manager17/17/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home with us here at Pepperwood.

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Verified Resident 383089 • 2016 - 2017 Recommended

Updated 08/13/2017

Reviewed 08/13/2017

Been here almost a year, and I have no complaints. The few maintance requests I had were handled in a quick fashion. The office staff are very friendly and personable when it comes to service questions/requests.

Pepperwood Townhomes Manager14/14/2017

Thank you for your positive review and support of our community and staff. We are so happy that you continuing to enjoy your home with us here at Pepperwood.

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Verified Resident 382714 • 2017 Recommended

Updated 08/12/2017

Reviewed 08/12/2017

The staff is pleasant and helpful. The houses are nice, clean and well laid out. The rent is reasonably priced and the move-in specials they offer make it a great value. I especially like that washers and dryers are located inside the home.

Pepperwood Townhomes Manager14/14/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

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Verified Resident 371573 • 2017 Recommended

Updated 07/18/2017

Reviewed 07/18/2017

The manager of the community is nothing short of amazing. Meticulous and detailed with a capital awesome. The proffessionalism and expertise of those 2 ladies working in the office sold us. Even if they weren't so nice and friendly the townhome itself was so well maintained… See More

Pepperwood Townhomes Manager19/19/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

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Verified Resident 367352 • 2016 - 2017 Recommended

Updated 07/09/2017

Reviewed 07/09/2017

Great experience! Feels great to live in this great community! Any issues or concerns I have are handled in an properly manner! The staff work with you and treats you like a tenant is supposed to be treated!

Pepperwood Townhomes Manager10/10/2017

Thank you for your positive review and support of our community and staff. We are so happy that you enjoying your new home with us here at Pepperwood.

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Verified Resident 317962 • 2016 - 2017 Recommended

Updated 06/13/2017

Reviewed 03/07/2017

Very nice community staff and maintenance are always helpful not many issues but always quick to respond and take care of it. pretty quiet most of the time on occasions we have heard the neighbors but not often

Pepperwood Townhomes Manager26/26/2017

Thank you for your positive review and support of our community and staff. We are so happy that you are enjoying your new home here at Pepperwood

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Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Reserved Parking

General

Business Center
Community Center
Fitness Center
High-Speed Internet
On-Site Maintenance
On-Site Management
Playground
Pool
Public Transportation

Pets

Dogs Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and Dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 dogs) or (1 dog) and (1 cat)
Cats Allowed
Fee: $400
Rent: $25
Restrictions: We welcome all pet friendly cats and dogs. No other animals permitted.
Pet Limit: 1
Comments: Up to two pets per home (2 cats) or (1 cat) and (1 dog)

Floor Plans & Pricing

1 Bedrooms, 1.5 Bathrooms

Price
$950
SQ. FT.
763
Available
Avail.
N/A
Model
One Bedroom Townhome

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2 Bedrooms, 1.5 Bathrooms

Price
$1,019 - $1,079
SQ. FT.
950
Available
Avail.
N/A
Model
Two Bedroom Townhome

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3 Bedrooms, 1.5 Bathrooms

Price
$1,264
SQ. FT.
1,117
Available
Avail.
N/A
Model
Three Bedroom Townhome

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3 Bedrooms, 2.5 Bathrooms

Price
$1,279
SQ. FT.
1,184
Available
Avail.
N/A
Model
Three Bedroom Townhome

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Price
$1,539
SQ. FT.
1,793 - 1,796
Available
Avail.
N/A
Model
Three Bedroom Single Family Home

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Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Our beautifully maintained townhomes feature full size washer and dryer in select units, central air, a patio for comfortable outdoor living, a wood burning fireplace and complimentary window treatments for your privacy. Residents of the community also enjoy a swimming pool, clubhouse, modern playground and picnic area with grills, all within the beautiful wooded grounds. Located off of 164, just minutes from downtown Portsmouth and the City of Norfolk, Pepperwood offers a comfortable and convenient location to enjoy beautiful Portsmouth.

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Floor Plans

epIQ Report Card

Community epIQ Grade .a { fill:#fff; } .b { fill:#175594; } .c { fill:#1976d2; } .d { fill:#8bc34a; } B-

Renter RatingsC-

Review CountC+

Manager's Review EngagementA+

Manager's Review Reply TimeA-

Ratings & Reviews (120 Reviews)

Features & Amenities

Laundry

Parking

General

Pets

Floor Plans & Pricing

1 Bedrooms, 1.5 Bathrooms

2 Bedrooms, 1.5 Bathrooms

3 Bedrooms, 1.5 Bathrooms

3 Bedrooms, 2.5 Bathrooms

Leasing:

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