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Waterside at Reston Apartments

 
 
 
 
 
 

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nbolin • Resident 2013 - 2016 Not Recommended
Reviewed 09/20/2016
What was a mostly pleasant 3 year experience ended bitterly, as they waited to mail out a final bill until a month after the move out date. Management was unwilling to take a credit card for this unanticipated expense, and was unwilling to work out any alternate payment plan, forcing me to go to collections. I am not impressed.
Waterside at Reston Apartments Manager09/21/2016

Good morning Mr. Bolin, Thank you for your kind words about our community. That was much appreciated. We strive for everyone's experience with us to be a great one. Per our phone conversation yesterday I can assure you that your account has not been turned over to collections. As mentioned I was more than happy to extend by 7 days, making a bit more time available to you for any final payments. And you are welcome to call should you need even more time. My apologies for the late arrival of your final statement. This was mailed out by August 30th. There must have been a mix up at the postal service. Again, your final balance has not been send to collections. Feel free to call me at any time to discuss any further details. Kind regards, Waterside Community Manager If you are willing, please call us for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Waterside at Reston Apartments (703) 478-0640

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