What are noise levels like at 404 Rivertowne Apartments?

The community is rated 2.5/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at 404 Rivertowne Apartments?

The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is 404 Rivertowne Apartments?

The community is rated 2.5/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.5/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 17.5 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for 404 Rivertowne Apartments, Richmond, VA

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	2.5
Office Staff	3
Maintenance	3
Neighborhood	3.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	17.5 days

Ratings & Reviews (98 Reviews)

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Jake_N • Resident • 2019 - 2020

09/26/2020

tldr - Avoid this place at all costs. I've been living here for a full year now. I moved in to the bottom floor and I've had 7 total problems with this place. Maintenance is horrible and totally unprofessional. Front Desk is nice and inviting though,… See More

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404 Rivertowne Apartments Manager

10/27/2020

Hello, we certainly understand your concern and would like to apologize for your experience at Somerset Glen. Please give us a call at your earliest convenience. We would like to speak with you about allowing our service team the opportunity to exceed your expectations.

Sonwad • Former Resident • 2020

05/28/2020

The apartments are very roomy, and clean. The outside Area is well arranged and I would like to send a shout out to all maintenance persons, Expressly Claude and Lavalle, they take pride in their work, and I appreciate them. Thank you

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404 Rivertowne Apartments Manager

06/01/2020

Thank you, Sonwad! We're happy to hear our dedicated maintenance team was able to resolve your issues for you quickly so that you could get back to fully enjoying your apartment home. Feel free to drop by the office or give us a call if you require any additional assistance moving forward. Our team is here to help! Thanks again!

Prospective Resident • Visited 2019

12/03/2019

The Corporate Staff should take the time to shop this community, if they value their reputation in this industry. Its clear IREM standards nor GSC vision can be seen here. Onsite staff is the worse! The worse.

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404 Rivertowne Apartments Manager

12/05/2019

We value resident feedback and would welcome the opportunity to address any concerns you may have in greater detail. Please set up a time to meet in person with our office. We hope to work together to improve your rating of our community

Former Resident • 2019

11/22/2019

Nothing but issues since moving in. It takes forever to get maintenance to do maintenance request and even when they do them they do a half job. I had wraps, bugs, mold, leeks, broken AC, etc. That took over two weeks to fix sometimes longer. I… See More

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404 Rivertowne Apartments Manager

11/26/2019

We work hard to provide a comfortable and lovely home for our residents, so it is disappointing to hear about your experience. Although issues such as pests and broken appliances occur every once in a while, we understand your frustration and apologize for any inconveniences you encountered. Our whole team strives for excellent service and are saddened that we did not meet your expectations. We appreciate your feedback and again apologize that we did not meet your expectations.

S.r._B • Resident • 2019

09/04/2019

Don't rent here if you want anything fixed, ever. My air conditioning has been out for over 3 months, and management / leasing office say they have no control because it is a maintenance issue. Maintenance says they don't know how to fix it, and offer… See More

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404 Rivertowne Apartments Manager

09/05/2019

We sincerely apologize that your experience and the condition of your home has fallen short of expectations. Our residents' comfort is of utmost importance to our team, and we are disappointed to hear that you may not have felt this way. We try to fulfill all maintenance requests in a timely and efficient manner, regardless of high volume. We're sorry this was not your experience. Please bring these concerns to us in-person at the leasing office to reach a resolution.

Resident • 2019

07/29/2019

This is not somewhere i suggest for anyone honestly. The apartment seemed great when we moved in, but we should have known that $300 off the first months rent was just a ploy. The counters are falling off the walls, appliances barely work, and when they… See More

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404 Rivertowne Apartments Manager

07/31/2019

We work hard to provide a comfortable and lovely home for our residents, so it is disappointing to hear about your experience. Although issues such as pests and broken appliances occur every once in a while, we understand your frustration and apologize for any inconveniences you encountered. Our whole team strives for excellent service and are saddened that we did not meet your expectations. We appreciate your feedback and please don't hesitate to stop by our office if you ever have any concerns or questions.

Dennis_M293 • Resident • 2019

03/07/2019

This was my first apartment I moved into and I have to say, it is really nice and affordable. The staff is wonderful and very helpful and the appliances are all new. They are pet friendly and the neighbors have all been extremely nice.

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404 Rivertowne Apartments Manager

03/11/2019

Thank you so much for this awesome 4-star rating of Somerset Glen, Dennis! Providing excellent customer service to everyone who walks in our door is one of our top priorities! Have a wonderful week and we hope that your experience here continues to be nothing but the best!

Resident • 2017 - 2019

03/07/2019

I've lived here for a while now and haven't had any issues really. Any maintenance orders are done in a timely manner. After reading most of these reviews it's interesting to see how people want all these work orders completed but do not communicate with the… See More

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kiwibranch • Resident • 2009 - 2019

02/25/2019

I have been here for quite sometime and it has it's ups and down just like any other community but the office staff has been nothing but great to help resolve all of my issues and are always available to answer any questions I may have… See More

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404 Rivertowne Apartments Manager

02/26/2019

Oh wow, thank you so much for the stellar review of Somerset Glen! We will be sure to pass along the encouraging words to our office team. Have a fantastic day, and please be sure to reach out if there is anything else that we can do to make your experience here a five-star one!

Resident • 2018

07/12/2018

Living at Somerset Glen has been a humbling experience it made me realize that there are worse circumstances out there and that I should always be grateful. While living here me and my two children unfortunately had to deal with mice roaches and just a terrible… See More

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NickMinnix • Resident • 2014 - 2017

10/11/2017

General Services Corporation is unresponsive to tenant phone calls, emails, and complaints in general. They do not take action regarding any feedback. The maintenance staff at their communities is inept and incompetent at best; negligent at their worst. GSC corporate fails to recognize simple management skills… See More

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Jenea88 • Resident • 2016 - 2017

08/04/2017

They simply don't care. I have been reporting issues since I moved here in December 2016 and most still have not been fixed or even addressed. I recently discovered BLACK MOLD in my bathroom because of water leaks I reported multiple times and they even came… See More

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hlwatterson • Resident • 2016 - 2017

06/22/2017

I have sent in about 10 requests regarding my AC/Heat for the last year. I had no heat for two months during the winter which you all fixed by giving me a tiny space heater. I am now sitting in an 81 degree apartment after four… See More

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kikione • Resident • 2014 - 2017

01/29/2017

Somerset Glen is a great value. I Love my unit with it's spaciousness, storage, washer/dryer. I love that it is close to everything and on the bus line. If you have poor credit, the rental staff will work with you. They friendly, courteous and very helpful.… See More

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804grad • Resident • 2016 - 2017

01/11/2017

Somerset Glen is one of the few complexes off campus that rents to full time college students. I was grateful for being able to rent my apartment because it is a short distance from VCU, major highways and shopping centers. I was a little leery about… See More

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Resident • 2016

09/16/2016

I have lived at someserlt glen since February i moved down here from NY. There are 2 sides to the complex the even side buildings which are on the side of the rent office and the odd side across the dtreet. When i first applied for… See More

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Reverse16 • Resident • 2015 - 2016

09/04/2016

I have lived in several different apartment communities since 2010 and Somerset Glen Apartments has absolutely been the worst. I was pressed for a place to live and made a hasty decision after I fell in love with the Forest Hill neighborhood, but I will not… See More

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Bariann • Resident • 2016

07/02/2016

I am a new resident here and my experience with the leasing staff was very positive. They are very professional and extremely accommodating specially Ms. Lynette who really helped us with our application and other paperwork. The leasing office is what caught my attention because as… See More

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Resident • 2015 - 2016

06/24/2016

If anyone has a sense of dignity or pride, please don't live here. The insulation in the buildings are terrible. Especially when neighbors having arguments out in the hallway in the middle of the night. But seriously the city of Richmond needs to inspect this property.… See More

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[email protected] • Resident • 2015 - 2016

02/19/2016

if i could give a half star i would. ------- was lazy. I had to get corporate to get to her run my damn background check just to get in the dump. ----- is an nasty --- woman who thinks she can say anything she wants… See More

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Resident • 2015 - 2016

01/28/2016

I have been living at Somerset Glen for the pass few months and I love my spacious two bedroom apartment. The location is perfect being that its close to my school VCU. I love how convenient it is to have the washer and dryer in my… See More

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Breese123 • Resident • 2004 - 2016

01/25/2016

I really enjoy living in this wonderful Estates. The leasing agents are wonderful very helpful and welcoming. The maintenance crew team is wonderful also, they are always there for any needs necessary weather minor or major. I would always recommend a friend to stay here if… See More

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SPARKS25 • Resident • 2015 - 2016

01/19/2016

I've been living in Somerset Glen for a couple months now and I'm very satisfied with the property and my unit. Meaning that I didn't have good credit I was skeptical about the application process and even being approved. I did have a eviction on my… See More

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jrsnbm • Resident • 2015

11/09/2015

I've lived here since February and have had a positive experience. The staff had went out the way to try to help anyway they can from maintenance needs to basic stuff. I plan on renewing my lease. See More

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Resident • 2014 - 2015

05/30/2015

Apartment management and maintenance management are completely inept. Leasing staff and maintenance crew are courteous and professional, but have little to work with due to a management staff that passes the buck and is poorly organized. NONE of my move-in inspection work order items were repaired.… See More

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•

Updated Review

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Manager

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$710 - $720
SQ. FT.
420
Available
Avail.
N/A
Model
Brookline

Contact Property

Price
Price
$720 - $730
SQ. FT.
566
Available
Avail.
N/A
Model
Bryon

Contact Property

Price
Price
$725 - $735
SQ. FT.
635
Available
Avail.
N/A
Model
Vanderbilt

Contact Property

Price
Price
$750 - $760
SQ. FT.
640
Available
Avail.
N/A
Model
Regency

Contact Property

Price
Price
$765 - $775
SQ. FT.
669
Available
Avail.
N/A
Model
Lexington

Contact Property

Price
Price
$765 - $775
SQ. FT.
745
Available
Avail.
N/A
Model
Charter

Contact Property

Price
Price
$805 - $815
SQ. FT.
775
Available
Avail.
N/A
Model
Colony

Contact Property

2 Bedrooms, 1 Bathroom

Price
Price
$825 - $835
SQ. FT.
822
Available
Avail.
N/A
Model
Gloucester

Contact Property

Price
Price
$835 - $850
SQ. FT.
924
Available
Avail.
N/A
Model
Hillard

Contact Property

Price
Price
$840 - $855
SQ. FT.
861
Available
Avail.
N/A
Model
Hamilton

Contact Property

Price
Price
$860 - $870
SQ. FT.
964
Available
Avail.
N/A
Model
Virginian

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Looking for a roomy, convenient apartment home in Richmond that fits your budget? 404 Rivertowne Apartment Homes is the place for you! Our community features eleven spacious floor plans, including studios, one and two bedroom apartments, or two bedrooms with a study. Each home now offers a free washer/dryer, plus huge closets and large balconies. For summer fun, there's a sparkling swimming pool and a playground for the kids. FiOS is available for high-speed internet and television. We?re located south of Richmond, Virginia?s historic Nickel Bridge, near James River Parks, close to Chippenham Hospital and the Veterans? Administration Hospital, and just minutes from downtown or Stony Point Fashion Park. Even more shopping and restaurants are nearby. You?ll find real value at 404 Rivertowne Apartment Homes in Richmond!

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