Avana Copper Spring

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Avana Copper Spring

3301 Copper Mill Trace, Richmond, VA 23294
(145 Reviews)
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"I wasn't sure what I was getting myself into when I moved in 3 years ago, flash forward th" ...
$1,469 - $7,976/mo
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Floor Plans & Pricing

1 Bedroom

The Ashcroft (700 SF)

1 Bed, 1 Bath | 700 sq. ft.

$1,469 - $2,614

5 Available Units

See Floor Plan Details

2 Bedrooms

The Berkley (1100 SF)

2 Beds, 2 Baths | 1,100 sq. ft.

$1,814 - $7,976

5 Available Units

See Floor Plan Details

The Grayson (1000 SF)

2 Beds, 2 Baths | 1,000 sq. ft.

$1,809 - $3,955

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Manager’s Review Engagement

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Percentage of reviews responded to

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Manager’s Review Reply Time

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Average time to respond to reviews

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Avana Copper Spring Reviews

(137)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2023

2/7/2023

Parking lot light

This is a review of constant attempts to get a solution to the parking lot light in front of our building, which is 9301 Sandy Spring Circle. We have been living here for the past six months and for five of those months we have… See More >
    Manager

    2/15/2023

    Avana Copper Spring
    Thank you so much for taking the time to leave a review! We appreciate the feedback and apologize for the situation regarding the light. We will work to come up with a solution this week and will have the light repaired as soon as possible. Please do not heistate to reach out to the office if we can help with anything in the future. Have a great day! Sincerely, Sam Crickenberger Avana Copper Spring Manager
    Review Author Icon

    resident126@gmail.com

    Resident 2022

    6/2/2022

    Overpriced and neglected apartments

    When I moved in the bathtub was already cracked, the dishwasher missing a wheel, the plate in the microwave was gone. One of the burners would go to the highest setting no matter what heat it was set to. The contractors tore the bathroom up… See More >
      Manager

      6/9/2022

      Avana Copper Spring
      Thank you for taking the time to leave a review and I sincerely apologize for your experience so far. We want you to enjoy your home and be as comfortable as possible and it sounds like we clearly missed some items with your move-in. I will reach out today to further discuss a solution but again, I am so sorry for your experience. We look forward to making the remainder of your stay as comfortable as possible. Have a great day! Sincerely, Sam Crickenberger Avana Copper Spring Manager
      Review Author Icon

      Resident 959247

      Verified Resident 2016 - 2021

      10/8/2021

      Great community, professional staff. Neighbors are friendly and it's a great location. The community is close to shopping, hospitals, grocery stores, parks, and work. Great decision to live at Copper Spring.

        Manager

        12/16/2021

        Avana Copper Spring
        Thank you so much for taking the time to leave a review. We are glad to hear that you are enjoying your experience and do not hesitate to reach out if you need anything in the future. Sincerely, Sam Crickenberger Community Manager
        Review Author Icon

        Resident 956947

        Verified Resident 2021

        10/8/2021

        They only have 1 maintenance man so I cant be too upset he hasnt been able to fix my move-in checklist concerns 33 days since actual move-in. Aside from that, the pools and tennis court are amazing! Very pet-friendly community super close to everything!

          Manager

          12/16/2021

          Avana Copper Spring
          Thank you so much for taking the time to leave a review. We greatly appreciate your feedback and are glad to hear you are enjoying the community. Please do not hesitate to reach out directly to copperspringmgr@greystar.com if you need anything in the future. Sincerely, Sam Crickenberger Community Manager
          Review Author Icon

          Resident 956610

          Verified Resident 2020 - 2021

          10/8/2021

          Grounds crews leave fallen limbs- I dragged one to dumpster. Also dont pick up trash when they mow. Some neighbors dump trash Bags on ground next to mailbox at Bldg 9. I hope the property will sell to a buyer who will address issues.… See More >
            Manager

            12/16/2021

            Avana Copper Spring
            Thank you so much for taking the time to leave a review. We really appreciate the feedback and have made some changes in regards to grounds management. Please feel free to contact me directly at copperspringmgr@greystar.com with any future concerns and I will be glad to help. Sincerely, Sam Crickenberger Community Manager
            Review Author Icon

            Resident 956595

            Verified Resident 2017 - 2021

            10/8/2021

            Maintenance requests are not done immediately unless it is emergency. It takes more than 2 months to complete the request.. Overall unhappy with this issue mainly. Needs to improve on this aspect. Also, play area for the children needs to be upgraded.

              Manager

              12/16/2021

              Avana Copper Spring
              Thank you so much for taking the time to leave a review. I am sorry to hear about your concerns with maintenance as I can imagine that is frustrating. We have made some improvements in the maintenance department and you should notice a much quicker response time than your past experience. Please do not hesitate to contact me directly at copperspringmgr@greystar.com if you need anything in the future. Sincerely, Sam Crickenberger Community Manager
              Review Author Icon

              Resident 956586

              Verified Resident 2021

              10/8/2021

              Since my move in date there has been nothing but issues. The maintenance services here are terrible. You can put in requests for service but they wont be answered or tended to for days. The leasing office allowed me to move into my apartment where… See More >
                Manager

                12/16/2021

                Avana Copper Spring
                Thank you for taking the time to leave a review and I am sorry to hear about your experience so far. Please feel free to contact me directly at copperspringmgr@greystar.com and I will be glad to assist. Sincerely, Sam Crickenberger Community Manager
                Review Author Icon

                cottonmm

                Resident 2021

                8/24/2021

                I have had nothing but issues since my move in at the beginning of August. There was obviously no pre inspection done by management as my air conditioning unit didn’t work. I immediately reported it as it was 85 degrees in my apartment and it… See More >
                  Review Author Icon

                  Resident 933960

                  Verified Resident 2020 - 2021

                  8/2/2021

                  ------- terrible, never live hear if you value your health. Because they do not. The air vents here are so disgusting that you will see visible black mold everywhere, and a copious amount of dust and other indoor allergens. This management team could not give… See More >

                    Updated Review

                    Review Author Icon

                    Resident 837413

                    Verified Resident 2019 - 2021

                    7/21/2021

                    I've been living in this community since Dec 2019 and I love it. The management staff is stellar and even through the pandemic they have worked tirelessly to support their community members. The grounds people are diligent in trimming the bushes so you can… See More >

                      Updated Review

                      Review Author Icon

                      Resident 731817

                      Verified Resident 2019 - 2021

                      7/9/2021

                      I would really like to see some sort of notice go out to everyone about NOISE - we have people who stand around outside and TALK (loudly) to other or on their phone at 2-3 a.m. while others are trying to sleep! Also, the tenant… See More >

                        Updated Review

                        Review Author Icon

                        Resident 808756

                        Verified Resident 2020 - 2021

                        6/15/2021

                        The community its nice. But things in my apartment keep breaking and not working. Maintenance takes all day to do work order. I will be moving when my lease is up. I like the floor plan in the apartment

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                          Resident 910536

                          Verified Resident 2020 - 2021

                          6/1/2021

                          Usually quiet with kids having no place to play in the immediate vicinity parents thinks it's okay for their kids to be screaming out on the parking lot. Also it's just a matter of before time before one of the kids balls bicycles are toys… See More >
                            Manager

                            6/8/2021

                            Avana Copper Spring
                            Thank you so much for taking the time to leave a review! We understand your concern with regards to children playing in the parking lot, and will do our best to come up with a solution. We truly value our residents and want them to be happy and safe at all times. Please do not hesitate to reach out to the office if you need anything or would like to discuss this further. Thank you again for the feedback and have a great day! - Copper Spring Team
                            Review Author Icon

                            Resident 889563

                            Verified Resident 2018 - 2021

                            4/5/2021

                            I wasn't sure what I was getting myself into when I moved in 3 years ago, flash forward three years and I am so very glad I choose to live at Copper Spring. I have a supportive, friendly and efficient management team and a maintenance… See More >
                              Manager

                              4/5/2021

                              Avana Copper Spring
                              Thank you so much for your kind words! We are glad you chose to live at Copper Spring as well and are thrilled to hear about your experience. We strive to provide great customer service and it always makes our day to hear positive feedback. Please feel free to reach out if you need anything in the future, and thank you again for taking the time to leave a review. Have a great day! - Copper Spring Team
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                              Resident 887911

                              Verified Resident 2020 - 2021

                              3/26/2021

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                                Manager

                                3/29/2021

                                Avana Copper Spring
                                Thank you for taking the time to leave a review. Please feel free to reach out to the office if you need anything at all. - Copper Spring Team
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                                Resident 887299

                                Verified Resident 2021

                                3/24/2021

                                Copper Spring is an amazing place to live! It is my first apartment and Abdullah, the leasing agent, made everything a breeze. It is the perfect location as a college student and has all the best amenities. Worth the extra price!!

                                  Manager

                                  3/29/2021

                                  Avana Copper Spring
                                  Thank you so much for your kind words! We are glad to hear about your move-in experience and are so happy to have you as a resident. Abdullah is a valued member of our team and we are lucky to have him. Thank you again for taking the time to leave a review and do not hesitate to reach out if you need anything at all. - Copper Spring Team
                                  Review Author Icon

                                  Resident 881927

                                  Verified Resident 2017 - 2021

                                  3/11/2021

                                  The staff is friendly but lacks follow-up. The community is conveniently located to everything you need. Upkeep of property could use some tending to. Maintenance takes weeks to complete work orders. Due to location is the only reason to live here.

                                    Manager

                                    3/29/2021

                                    Avana Copper Spring
                                    Thank you so much for taking the time to leave a review. We really appreciate your feedback and are working hard to continuously improve our service. Please feel free to reach out to the office directly if you need anything in the future. Thank you again and have a great day! - Copper Spring
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                                    Resident 880061

                                    Verified Resident 2018 - 2021

                                    3/8/2021

                                    On the outside the complex is nice and well rounded. However I cannot wait to move. Ive dealt with some of the most ridiculous situations. My one bedroom one bathroom apartment hand a non-working bath room for 2 weeks then it took another week to… See More >
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                                      Resident 878961

                                      Verified Resident 2020 - 2021

                                      3/4/2021

                                      Easy to get into. Maintenance is overwhelmed and it routinely takes weeks, if not months to get fixes. No communication with residents once request is filed online. Better organization of maintenance staff and an effort to communicate expected repair service times would go… See More >

                                        Updated Review

                                        Review Author Icon

                                        Resident 865342

                                        Verified Resident 2008 - 2020

                                        2/18/2021

                                        My apartment has needed interior painting for several years. Light from the hallway can be seen around door. I fear for my neighbors on the ground floor because the security lights in rear of building has been out for several years. I've had one… See More >
                                          Manager

                                          3/15/2021

                                          Avana Copper Spring
                                          Thank you so much for your feedback and for bringing these concerns to our attention. Please feel free to reach out to the office and we will make sure to repair the light at your building. We can also discuss some different options in regards to paint for your home. Thank you again for taking the time to leave a review and please do not hesitate to reach out if you need anything. - Copper Spring Team
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                                          Resident 870411

                                          Verified Resident 2017 - 2020

                                          2/5/2021

                                          The apartment is comfortable to live in. a serious concern is the lack of communication from leasing office regarding updates on status of maintenance requests or providing clarifications or any additional information for any queries. Be prepared to make several follow-up calls or visits to… See More >
                                            Manager

                                            2/12/2021

                                            Avana Copper Spring
                                            Thank you so much for taking the time to leave a review. We are glad to hear that you are enjoying your apartment, but also completely understand your concerns in regards to maintenance requests and communication. We have been a bit backed up with requests, however did just have a new maintenance technician join our team this week. You should notice an improvement in the time it takes to complete repairs as well as communication. Thank you again for your valuable feedback and please do not hesitate to reach out directly to the office if you need anything at all. - Copper Spring Team
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                                            Resident 868686

                                            Verified Resident 2020

                                            1/31/2021

                                            The location of community is really Great and works best for me as I have lot of friends living near by. I live on top floor and get really good sunlight in my apartment in all the rooms which is a great plus for… See More >
                                              Manager

                                              2/5/2021

                                              Avana Copper Spring
                                              Thank you for leaving your feedback for Copper Spring. Glad to hear you like the location of your home! We are so happy you are experiencing an A+ living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We will keep your comments in mind as we continue to make improvements to our community. Please don't hesitate to reach out if there is anything else we can help you with! – Copper Spring Team
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                                              Resident 859034

                                              Verified Resident 2018 - 2020

                                              1/3/2021

                                              Stay Away... worst maintenance In Our apartment ,very frequently (almost daily) either Snails, millepede and Insect are coming inside the house. We noticed there is a hole/gap in the main door and back door, windows. requesting you to inspect all the windows and doors and… See More >
                                                Manager

                                                1/8/2021

                                                Avana Copper Spring
                                                Thank you for taking the time to leave a review and we are sorry to hear about your issue in the apartment. I know maintenance was able to come by and seal up your doors and windows this week but please let us know if the problem persists. We also sent a pest control company to your home on Wednesday but would be glad to send them out again for a follow up. We hope all is well and please do not hesitate to reach out if you need anything. - Copper Spring Team
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                                                Resident 855506

                                                Verified Resident 2013 - 2020

                                                12/20/2020

                                                Enjoy living at Copper Spring. The staff always seems to change too often making it hard for the renters to get to know. I know the covid19 has not been good for working conditions but hope the staff on now turns out to be half… See More >
                                                  Manager

                                                  1/8/2021

                                                  Avana Copper Spring
                                                  Thank you so much for your feedback and we are thrilled to hear that you enjoy your home at Copper Spring. We understand your concerns about staff turnover and hope to keep our current team together for as long as possible. Please do not hesitate to reach out to the office if you need anything at all. Thanks again and have a great weekend! - Copper Spring Team
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                                                  Resident 853839

                                                  Verified Resident 2019 - 2020

                                                  12/15/2020

                                                  Community is good but not the apartments provided with exhorbant rents Maintenance teams response time needs to be improved There needs to be an option to opt-in and opt out of Hello Package service at any time.

                                                    Manager

                                                    12/16/2020

                                                    Avana Copper Spring
                                                    Thank you so much for taking the time to leave a review. We greatly appreciate all feedback and are working hard to improve our maintenance request response time. Please feel free to reach out to the office anytime if you need anything or would like to further discuss any issues. Thank you again and have a great day. - Copper Spring Team

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryers
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Other Pets Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Car Care Center
                                                    • Community Clubhouse with Lounge
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Hard Surface Flooring
                                                    • Large Closets
                                                    • Outdoor Entertainment Deck
                                                    • Package Locker Room
                                                    • Palladian Windows
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Racquetball Court
                                                    • Renovated
                                                    • Spacious Outdoor Grilling Stations and Picnic Areas
                                                    • Two Resort Style Swimming Pools with Spacious Sun Decks
                                                    • Upgraded Interior with Premium Finishes
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Copper Spring combines classic design with first-class amenities to give you a luxury home that fits your lifestyle. One and two bedroom apartments with open concept layouts and thoughtful features ensures you will feel at home the second you walk through the door. Large bathroom vanities, walk-in closets, built-in bookshelves, Palladian windows, and wood burning fireplaces are among the features that each home may include. Copper Spring also has an abundance of community amenities to keep you busy and active. A BBQ grilling station perfect for entertaining or dinner outside, lighted tennis courts, 24-fitness center, professional business center and a complimentary coffee bar. No matter what your needs you will not have to travel for when you call our apartments in Richmond home.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 11:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3234

                                                    Questions & Answers (2)

                                                    Anonymous
                                                    Asked on: 08/14/2018
                                                    Q: If I am a current residence at these apartments but need to get a different apartment due to get custody of my child and this is a shared corporate apartment what is the process and fees.
                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Greystar
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Other Pets Allowed
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    April 2024

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                                                    Beds

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                                                    Avana Copper Spring is a 700 - 1,100 sq. ft. apartment in Richmond in zip code 23294. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,469 - $7,976. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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