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Chelsea Square Apartments

8500 Aldeburgh Drive, Richmond, VA 23294
8500 Aldeburgh Drive, Richmond, VA 23294

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Ratings & Reviews (82 Reviews)

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Resident 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/10/2020
Chelsea Square Apts. use to be a great community to live on, but this is getting changed over last couple of years, mainly after the new management taken over. New Management Motive is NOT to spend even a penny to improve community. Especially Trash management by… See More
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Chelsea Square Apartments Manager

09/11/2020

Thank you for taking the time to provide us feedback. We certainly would love for you to contact us so we can hear more about your concerns and clear up any confusion there may be. There has been all types of community improvements over the last 3+ years. We created a play ground, a bark park, renovated the pool deck and pool, paved and seal coated the parking lots, replaced front doors, cleaned gutters, and installed an outdoor kitchen just to name a few. We would love to show you some of these if you haven't had a chance to enjoy them yet. We haven't increased rent in over a year so we would also love to speak with you to make sure there isn't any miscommunication. Our team members are ready to chat and assist in any way that they can. Please reach out to make an appointment.

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2019
The management is HORRIBLE..HORRIBLE...THEY ARE MONEY HUNGRY AND THE APARTMENTS ARE FALLING APART. Leaking roof, railings falling apart on the stairs and they Jack up the rent sky high every year. Not to mention they tow all day long 365 days a year. Do yourself a… See More
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Chelsea Square Apartments Manager

07/12/2019

Thank you for taking the time to provide us feedback! We are sorry you aren't enjoying your experience at Chelsea Square and we wish you would have allowed us the opportunity to address any issues you may have had. We are completely unaware of any leaking roofs and railings falling apart. We have no work orders in the system for this. Please call us to let us know who you are so that we can address these concerns correctly. We do have to have some rules for parking to ensure all residents are able to park as close to their home as possible without having to compete with non-residents for parking. We are confident that we still have the absolute best price in the neighborhood for the square footage of our homes, the included utilities, amenities, services, etc. If there is anything we can help you with please feel free to reach out to us,

Resident 2014 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/26/2019
Management company is out for money. Beware that you will most likely lose all of your security deposit and potentially be charged more because of any minor stain or normal wear and tear on the carpet when you move out. Not enough visitor parking here and… See More
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Chelsea Square Apartments Manager

02/27/2019

Thank you for taking the time to provide us feedback. We are sorry that your move out experience wasn't what you had hoped for. We understand moving can be expensive and we do everything we can to try to help make the move out process as easy as possible for our residents without jeopardizing the integrity of the apartment home for the new resident moving in. Unfortunately, there are some things that must be charged for if there was damage and carpet is one of them. As we have already discussed with you, we waived several fees to alleviate some of the financial burden for you. We hope that will help. Each year we have several projects for community improvement. Since we have been here we have added a bark park, renovated the clubhouse, seal coated the entire parking lot, replaced front doors, repaired/replaced roofing, upgraded landscaping, added a 5 day valet trash pick up for all apartment homes, and built a playground. This year we plan to completely renovate the pool area, resurface the tennis courts, and build an outdoor kitchen. We hope you will come back to visit us!

Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/17/2018
Under new management it's complete mess, Gym will close most of the time and they won't let you know in advance, maintenance will take their sweet time to respond even if you have emergency i.e. water overflow... Parking is a big pain, I think they have… See More
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Chelsea Square Apartments Manager

12/18/2018

Thank you for taking the time to provide us some feedback. Our gym was closed yesterday because our Fitness Instructor had to unexpectedly take some personal time. His presence is mandatory for the safety of our residents during the gyms hours of operation. Though we understand that this can be an inconvenience, he is a valued member of our team that has worked at Chelsea Square for over 35 years. He is able to join the rest of the team for company events and take personal time. For any planned timed off we do inform our residents but do appreciate your patience when an unexpected emergency arises. We would love the opportunity to speak to you in further detail about your other concerns and see how we can improve your experience. Would you be able to contact us so we can talk?

rajkumar123567 • Resident 2013 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/07/2018
These Appartments services WAS good and not anymore with new management step in since 2016. It is very hard to work with. They try to impose charges in a sneaky way with new management terms and conditions. - Seriously service became worst and they cannot even… See More
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Chelsea Square Apartments Manager

07/11/2018

Thank you for taking the time to provide us your feedback! We assumed management last year and are doing our best to make improvements as quickly and efficiently as possible. We certainly appreciate our resident's continued patience since large projects that we have planned cannot happen over night. This year we have already done major landscaping projects with tree removal and shrubbery replacement. We have also done paving work to the entire community and we purchased new pool furniture. We are excited to announce that groundwork has already started for our new Bark Park and playground! We hope that work with our fitness center and tennis courts will take place next year. From your feedback we gather that perhaps you may have had some issues with our requirements for insurance? If you haven't had a chance to contact one of our team members please do so. We want to make sure our residents understand that all of our policies are in place to make Chelsea Square the best place that it can be.

Resident 2014 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/04/2018
Mostly love it here and have very few negatives. Wondering and concerned though where dog park is going to be. Myself and several friends are concerned it's going be too close to apartments or roads because there's not much room to put one. Noise already enters… See More
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Chelsea Square Apartments Manager

06/04/2018

Thank you for your feedback! We are still working on the locality of the playground and bark park. We are doing our best to make sure that everyone still continues to enjoy this beautiful community!

Abobavley • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/16/2018
The unit so far is clean. People in the office especially Chaz and Andre very friendly and helpful. They made my move easy. Thank you a lot!! Currently, they are short staffed for maintenance, so your work Oder could be delayed. But overall is a nice… See More
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Chelsea Square Apartments Manager

05/16/2018

Thank you so much for your the wonderful feedback! We will be sure to pass your kind words to Andre and Chaz!

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/10/2018
I've lived here for a long time and still love it. I think the new management is a huge improvement over the old one. The new trash policy is great, the complex looks much better now. Maintenance takes care of things unlike the old management team.… See More
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Chelsea Square Apartments Manager

05/11/2018

Thank you so much for your feedback! We are having a new playground and bark park installed! We are so excited! Unfortunately, the grills aren't Chelsea Square policy but rather the Henrico County fire code. Electric grills are allowed and we do have some residents who love their electric grill!

Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/09/2018
It's peaceful and green. The staff is very decent and prompt too if any issues. Very near to shopping malls, schools, groceries and anything on a daily basis. Offices are near and highway is not too far, yet it is calm and serene. See More
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Chelsea Square Apartments Manager

05/09/2018

Thank you so much for your feedback!

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/08/2018
RENTER BEWARE - "An Old Angle on Living." We have lived at Chelsea Square for the past two years but not without great frustration. There are many pros to renting here; however, the cons are starting to outweigh these pros. Besides the biannual petty theft of… See More
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Chelsea Square Apartments Manager

05/09/2018

We are sorry to hear that you are having a negative experience here at Chelsea Square. We also would like to thank you for your feedback, which presents us with an opportunity to better our service. We are sorry to hear that you do not feel that we have made any improvements to the property. A few months after we assumed management, we contracted a new landscaping company that has worked really hard to maintain the grounds. To date, we haven't had complaints about the new company. Last week they were not able to get to all of the property due to paving and seal coating throughout the entire property. This has also affected the trash pick up. We apologize for the inconvenience but know that it is a small price to pay for the bigger outcome of having our entire property seal coated, which we also feel is an improvement to our community. We have updated the office and the clubroom, which is the first impression. We hope you value the first impression of our community as much as we do. We anticipate our office and clubroom to be a place where all of our residents can come in if they need help from us or just grab a quick cup of coffee. The trash service we have now picks up trash 5 days a week at your back patio vs. the former company that came twice a week and picked it up from the front. We felt this was a horrible feature and that was also the feedback we received from the majority of our residents. Outside of last week, is there anything else that we can address with the newer trash service for you? We have a bark park and playground area that is coming this Spring/Summer and we also have new pool furniture for this upcoming pool season. We understand that our residents are anxious about all the exciting things that are still to come and appreciate all the patience we have received from our residents while we have been planning and executing these projects. We do strive to provide the best customer service possible.

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/08/2018
It is a good apartment but they will raise the rent and nothing will change. Also, they will take 10 each month for the trash and this company for the trash is so bad. So I think they should keep the rent and change the company… See More
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Chelsea Square Apartments Manager

05/09/2018

Thank you for taking the time to provide us feedback! Do you mind contacting the office to tell us exactly what is making the trash company so bad? We would love to have the opportunity to try to fix something if we are able.

[email protected] • Resident 2018
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/29/2018
Silent community. Need play area for Kids. Parking for guests is a pain. For the past 2 years, rent is raised for every renewal from 1050 to 1100 to 1220 and current new residents are paying 1500+ is ridiculously expensive. See More
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Chelsea Square Apartments Manager

05/01/2018

Thank you for your feedback! We have had a few rental increases, which we know are never an exciting thing but it does bring with it lots of new and needed improvements.As you may already know, we have paving work being done to the entire property this week and need. We will be adding a playground and bark park in the next few months, new front doors being installed in the next few months, as well brand new pool furniture and a possible restoration of our pool deck area. We also have exciting plans for next year as well. We hope that within the next few months you will really be able to see even more value of being a resident here at Chelsea Square. We certainly appreciate all of our residents' patience during these large projects!

ChelseaSquareResident • Resident 2015 - 2018
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/18/2018
Best part is Utilities are included in Rent, Worst part is Staff attitude and Maintenance is really bad After the new management took over, they are only concerned about money and not Customers. Staff wont pickup fone, called right in front of them See More
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Chelsea Square Apartments Manager

04/23/2018

Thank you for taking the time to provide us feedback! We are sorry that you aren't having a good experience. Please contact the office because we would like to address any issues that you may have.

 Verified Resident 474607vrp 2015 - 2018
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Maintenance
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Grounds
Office Staff
04/10/2018
The experience has been good with the community. It is a spacious apartment. The rent is reasonable. They allowed to keep pet in the community. This enhanced the quality of living. Overall a good place to stay. See More
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Chelsea Square Apartments Manager

04/10/2018

Thank you for your kind words! We are so glad that you are enjoying your experience here at Chelsea Square!

 Verified Resident 399430vrp 2016 - 2018
Rating Breakdown
Noise
Maintenance
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Grounds
Office Staff
04/08/2018
Good space and nice community.No issues yet.Would extend the lease again as required.Have parking sticker so parking space is not an issue.Mauntenance is ok and response of office staff is recommend to people looking for nice spacious appartment. See More
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Chelsea Square Apartments Manager

10/04/2017

Thank you for taking the time to give us some feedback. We are sorry to hear that you have had a bad experience and we never meant to have your day start off on a bad note. Our office does not open until 9:00 a.m. We understand our residents have busy lives that sometimes does not align with our office hours. The moments we have prior to 9:00 a.m. are spent prepping our office and computers so that we can be completely prepared to assist our residents once our office opens. If you are short on time on a particular day and need to put in a work order, please do not hesitate to call and leave a message or go on to our website at www.chelseasquarerichmond.com to place a work order. We are trying to provide our residents with several different options in order to make your experience with us as convenient as possible. Please call the office if there is anything else that we can assist you with.

 Verified Resident 468331vrp 2017 - 2018
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
03/25/2018
Great place to live. Near to I-64 Good experience till now. All service request were done promptly. Great apartments. Large and spacious rooms. good level of privacy. Staffs are very prompt and responsive. See More
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Chelsea Square Apartments Manager

03/27/2018

Thank you so much for the kind words!

 Verified Resident 465631vrp 1999 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/18/2018
The apartment is decent. But I'm very disappointed with the work of the maintenance staff. The water leakage problem from the bathroom to the living room is not fixed even though it was more than 3-4 months since the first time I reported the problem.. See More
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Chelsea Square Apartments Manager

03/22/2018

I am sorry to hear that things haven't been fixed to your satisfaction. Would you be able to give us a call so that we can send our team to take a look at things?

 Verified Resident 460247vrp 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2018
This apartment is a great sized space with lots of storage and utilities are free! The grounds have been getting better and I expect they will continue to improve. However, management is kind of shady and maintenance work is sub par. See More
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Chelsea Square Apartments Manager

03/05/2018

We are glad to hear that you are enjoying your apartment home! We are also thrilled that you see the improvements that we see on the grounds. We are sorry to hear your thoughts on our management. If there is anything in particular that you need us to address please feel free to visit us in the office, call, or e-mail us so that we can help in any way that we can.

 Verified Resident 460220vrp 2016 - 2018
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2018
There is no Play area for children Gym is not 24 hours and No volley ball court. I have noticed that every apartment has child play area except chelsea and Gym is not 24 hours and cannot workout without instructor. Can we have a sand volley… See More
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Chelsea Square Apartments Manager

03/05/2018

Thank you so much for your feedback! We hope you will be happy to know that we will be adding a playground to our property this year. We know the gym is not 24 hours and the set up currently does require someone to be monitoring the gym during all hours of its operation. Though nothing is completely set in stone, we hope to have a resolution for this next year!

 Verified Resident 460069vrp 2008 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2018
The new management has improved in comparison to the old staff. They are very progressional and nice. However, they raised the rent by $100/month, and added trash fee and rental insurance fee. If they remodel the apartments (as they said they would) then the price would… See More
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Chelsea Square Apartments Manager

03/05/2018

Thank you so much for taking the time to give us some feedback. Thank you also for the kind words for our team. We work very hard to develop good relationships with all of our residents! The $10 is definitely an increase but we hope you find value in the new service. We went from a service that was only two days a week to a service that is now 5 days a week and includes a very nice receptacle that sits outside on your back patio. We also did have to raise rent. We changed landscaping companies to improve our curb appeal, we have done renovations to the office and clubhouse for our residents to be able to rent out for events, we have added the valet service, we have replaced/repaired several roofs, we have improved signage on the property, and we still include utilities in the monthly rent. We know rent increases are never going to be a popular thing but a lot of the rent increase is to cover the rising prices of utilities, to cover the projects that have already been completed, and to cover our exciting upcoming projects for this year. As far as renovations, we would love to do them and have talked to ownership about this and we hope to have news for our residents soon about any potential for interior renovations!

 Verified Resident 373806vrp 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/03/2018
When I moved in, the apartment was very clean inside and very spacious with lots of storage space. Also a great value compared to other apartment complexes in this area regarding cost, space and convenience to shopping, job and major interstates. My only dislikes are available… See More
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Chelsea Square Apartments Manager

03/05/2018

Thank you for your additional feedback. We are starting up a new parking policy soon so we hope you will some relief of any parking issues that have been troubling you. We do not have any space to add parking so we hope this will help.

 Verified Resident 450901vrp 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/08/2018
Management team: We submitted the lease end date on Jan-19-2018. Despite providing a proper 1 month lease end date for feb-19, they missed a document to be signed by us. Now they are asking us to pay the entire rent for February and also for the… See More
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Chelsea Square Apartments Manager

02/08/2018

We understand that moving can be very stressful and we do our best to make the process as easy as possible for our residents. However, we do have to make sure the proper notice periods are fulfilled per each lease agreement. Our management team did offer another alternative. If you would like to go over your options again please feel free to contact the office. We would certainly like to make this a better experience for you!

 Verified Resident 443571vrp 2007 - 2018
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/21/2018
Very good. If something is wrong they usually fix it within 48 hours. I like once you paid your rent everything is paid for the month. You get a parking pass for one vehicle. Additional vehicle you have to pay for. Trash collector is 5 times… See More
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Chelsea Square Apartments Manager

01/22/2018

Thank you so much for the positive feedback!

 Verified Resident 395457vrp 2013 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/19/2018
A well maintained community with huge interior space,nice pool,lot of guest parking space,quick response from leasing office to solve maintenance issues.Nice location,easy access to high ways,offices,shopping places, restaurants. Only the problem it's became very expensive comparing to near by other rental properties. See More
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Chelsea Square Apartments Manager

10/04/2017

Thank you for your feedback! We are pleased that you are enjoying your experience here at Chelsea Square. As for the grills, it is not a Chelsea Square rule but rather a Henrico County ordinance. The fire code will not allow grilling (charcoal or gas) on the patios that we have. You are able to use an electric grill if that is something that interests you! Please do not hesitate to contact us if there is anything else that we can assist you with!

 Verified Resident 441894vrp 2015 - 2018
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
01/17/2018
Good community, very near grocery stores. Library is very near from the apartments. There is more space in the living room and master bedroom. In bed room there are two closets. Utilities are included in the rent. See More
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Chelsea Square Apartments Manager

01/22/2018

Thank you so much for your feedback! We are glad you enjoy living here at Chelsea Square!

 Updated Review
Rating Breakdown
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Features & Amenities

General

  • Community Center
  • Gym
  • Pool

Pets

  • Dogs Allowed
    Comments: There is a one-time $300 non-refundable fee for the first pet and $100 for the second pet. There is also a $25/month pet rent per pet. *Restrictions apply.
  • Cats Allowed
    Comments: There is a one-time $300 non-refundable fee for the first pet and $100 for the second pet. There is also a $25/month pet rent per pet. *Restrictions apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,426

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,271

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,370

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,488

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2.5 Bathrooms

  • Price
    Price

    $1,548

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2.5 Bathrooms

  • Price
    Price

    $1,709

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing:

B
Drucker & Falk
VIEW 99 COMMUNITIES

Welcome Home to Chelsea Square, A New Angle On Living! Our community features 2 and 3 bedroom townhomes in the prestigious West End of Richmond, Va. Visit us today!

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Frequently Asked

What are noise levels like at Chelsea Square Apartments?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Chelsea Square Apartments?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Chelsea Square Apartments?
The community is rated 2/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 1 days to their community reviews in the past year.

What is the pet policy at Chelsea Square Apartments?
Dogs Allowed
Comments: There is a one-time $300 non-refundable fee for the first pet and $100 for the second pet. There is also a $25/month pet rent per pet. *Restrictions apply.
Cats Allowed
Comments: There is a one-time $300 non-refundable fee for the first pet and $100 for the second pet. There is also a $25/month pet rent per pet. *Restrictions apply.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 3 Beds, 2.5 Baths


Chelsea Square Apartments Gallery

Manager Uploaded Photos
Chelsea Square Apartments is an apartment in Richmond in zip code 23294. This community has a 1 - 3 bedroom, 1 - 2.5 bathroom, and is for rent for $1,271 - $1,709. Nearby cities include Highland Springs, North Chesterfield, Henrico, Mechanicsville, and Bon Air. 23227, 23294, 23229, 23060, and 23228 are nearby zip codes.

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  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

Chelsea Square Apartments

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Management Photos (11)

  • (Manager photo uploaded on 04/20/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 04/20/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA
  • (Manager photo uploaded on 10/17/2017) Image of Chelsea Square Apartments in Richmond, VA

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