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Copper Mill

3400 Copper Mill Trace, Richmond, VA 23294
(424 Reviews & Surveys)
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"It's a quiet community that I feel safe in. They maintain the grounds very well. The " ...
$1,452 - $1,627/mo
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Move-In Specials (2)

Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

One month free on select one bedroom homes. Ask your Sales Expert for more details.

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Floor Plans & Pricing

1 Bedroom

The Morgan

1 Bed, 1 Bath | 697 sq. ft.

$1,452

5 Available Units

See Floor Plan Details

2 Bedrooms

The Pemberton

2 Beds, 2 Baths | 1,010 sq. ft.

$1,627

5 Available Units

See Floor Plan Details

The Hampton

2 Beds, 2 Baths | 967 sq. ft.

$1,613

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.5

Grounds

4.3

Safety

4.2

Office Staff

4.5

Maintenance

4.4

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

34

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.15 days

View Community Timeline
View Community Timeline

Copper Mill Reviews

(147)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1223332

Verified Resident 2024

2/4/2024

Very friendly staff and excellent interior design of apartment. The bathrooms are spacious and updated as well as the inside of the apartment. Some things were not properly done before our move-in date unfortunately but they were quick to fix the issues

    Manager

    2/8/2024

    Copper Mill
    We are glad to hear how much you enjoy your spacious and updated home and how responsive our team has been to your concerns. If you need additional assistance, please don't hesitate to reach us at coppermill-PM@pegasusresidential.com. Thank you so much!
    Review Author Icon

    Resident 1220599

    Verified Resident 2023 - 2024

    1/26/2024

    So far so good. Just toilet had a few issues & all of maintenance needs to ask if they should take shoes off or not. Only Roc does. Trash piled up by dumpsters isn't appealing but overall quiet, nice I like it so fat

      Manager

      1/29/2024

      Copper Mill
      Welcome to your new home! We are always looking for ways to improve, so thank you for drawing our attention to any areas that need additional upkeep. We also appreciate your feedback on maintenance visits. Please feel free to email us at coppermill-PM@pegasusresidential.com to speak with us directly.
      Review Author Icon

      Resident 1217462

      Verified Resident 2023 - 2024

      1/15/2024

      Very clean neighborhood, leasing staff very nice and helpful. The application process was easy, the consultant was very knowledgeable and made sure that all questions or concerns were addressed. Upon move in, everything was laid out and executed for a smooth process.

        Manager

        1/18/2024

        Copper Mill
        Our goal is an easy transition process, and we are happy this was achieved! Thank you so much for sharing your positive experience with us, and if there is anything you need as you settle in, please come by the office or email us at coppermill-PM@pegasusresidential.com to let us know.

        Updated Review

        Review Author Icon

        Resident 1167538

        Verified Resident 2023 - 2024

        1/15/2024

        It's a quiet community that I feel safe in. They maintain the grounds very well. The maintenance staff is very responsive and takes care of issues promptly. It is located in a great area, I can easily get groceries… See More >
          Manager

          1/17/2024

          Copper Mill
          Thank you for sharing your appreciation for our beautiful grounds, responsive team, and convenient location. We sincerely appreciate the 5-star review!

          Updated Review

          Review Author Icon

          Resident 1116540

          Verified Resident 2022 - 2024

          1/7/2024

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            Manager

            1/10/2024

            Copper Mill
            It is always a joy to receive a 5-star rating. That said, we are uncertain about your review and would be pleased to answer any inquiries you may have. If you wish to discuss anything in depth, please feel free to contact us directly. Thank you.
            Review Author Icon

            Resident 1213584

            Verified ProspectVisited 2024

            1/2/2024

            La atenci?n de parte de sus empleados, es excelente. El ?rea es muy tranquila y sus apartamentos estan muy bien equipados y en excelentes condiciones. Es un area tranquila y tiene muy buena ubicaci?n.

              Manager

              1/5/2024

              Copper Mill
              Gracias por la evaluación de 5 estrellas de nuestro equipo, ubicación e instalaciones. ¡Estamos orgullosos de todo lo que ofrecemos y estamos muy contentos de haber causado una gran impresión! Si tiene más preguntas, comuníquese con nosotros a coppermill-PM@pegasusresidential.com.
              Review Author Icon

              Resident 1210638

              Verified Resident 2021 - 2023

              12/21/2023

              Great community wonderful staff the maintenance staff along with administration staff are very quick and devoted to their job. I think anyone would be very happy here. Quick response and superior service

                Manager

                12/27/2023

                Copper Mill
                Thank you for your kind review! We strive to provide top-notch service, so it means a lot to us to know that our efforts do not go unnoticed. It is our pleasure to have you as a resident, and we look forward to continuing to impress you for a long time ahead.
                Review Author Icon

                Resident 1209420

                Verified Resident 2023

                12/17/2023

                The apartment room is nice and comfortable BUT I am sorry to say that I have a bad experience in Coppermill Apartment since I moved here in 2023. 1. Every time I order the package, it gets lost when it is delivered to the door.… See More >
                  Manager

                  1/5/2024

                  Copper Mill
                  Our team welcomes your thoughts regarding your home and move-in experience. While we are glad you feel comfortable in your home, it is discouraging to hear that you have had some difficulty with package delivery or plumbing concerns. Please contact us at coppermill-pm@pegasusresidential.com at your earliest convenience.
                  Review Author Icon

                  Resident 1207967

                  Verified Resident 2021 - 2023

                  12/12/2023

                  My overall experience started out great with the previous management company. However, when the current management company took over, things went down hill. We even have to pay a $44 fee to pay rent online.

                    Manager

                    12/15/2023

                    Copper Mill
                    We appreciate your comments. We aim to be transparent about our policies and fees, and our team is always willing to discuss these with you or any other feedback you may have. For assistance, please visit the office or email us at coppermill-PM@pegasusresidential.com.
                    Review Author Icon

                    Resident 1200413

                    Verified ProspectVisited 2023

                    11/17/2023

                    It was our first look at anything, and we continue our search starting next week. We were pleased with what we saw, but need to look at more. We want to stay in this area for a number of reasons. This was a good start.

                      Manager

                      11/21/2023

                      Copper Mill
                      We are honored by your interest in all our community provides! Thank you for stopping by, and please know that your team is eager to assist you if you have any further questions or concerns. We wish you all the best no matter where you choose to make your new home.
                      Review Author Icon

                      Resident 1198865

                      Verified Resident 2023

                      11/12/2023

                      Professional and kind people here to help find your dream home.Very cute apartment for a reasonable price. Near a lot of good places to go eat and shop at. Dog friendly and people friendly place to live at.

                        Manager

                        11/15/2023

                        Copper Mill
                        Your feedback on our adorable apartment homes and friendly community has made our day! Thank you for recommending our stellar community for the exceptional service we offer our residents. We are thankful to have you here.
                        Review Author Icon

                        Resident 1198864

                        Verified Resident 2023

                        11/12/2023

                        So far, I really like living at Copper Mill. The staff is great, and the neighborhood is quiet and nice. The floor plan I have is very nice as well. My apartment has new appliances, which is a plus!

                          Manager

                          11/15/2023

                          Copper Mill
                          We are excited to hear how much you enjoy living in our peaceful community. Thank you for your excitement towards our excellent floorplans and new appliances as well. We are happy to have you with us!
                          Review Author Icon

                          Resident 1198123

                          Verified Resident 2023

                          11/9/2023

                          Property very clean very quiet and rental office works very nice hallways in building clean no trash laying around maintenance very handy like the kitchen layout and the Wi-Fi that comes with the apartment at a good price also

                            Manager

                            11/14/2023

                            Copper Mill
                            We appreciate your supportive review of our well-kept community and competent team. We are excited to share your kind words, and thank you for the five stars!
                            Review Author Icon

                            Resident 1186517

                            Verified ProspectVisited 2023

                            10/3/2023

                            I am new to the area, everyone appears appears to be friendly and the community seems quiet and a great place to live. Robin was great with being attentive, informative and friendly. She tools her time during the tour!

                              Manager

                              10/7/2023

                              Copper Mill
                              We appreciate your consideration of our community and your kind words about Robin's patient and friendly service! If we can be of further assistance, please let us know at coppermill-PM@pegasusresidential.com. Thank you.
                              Review Author Icon

                              Resident 1183907

                              Verified Resident 2023

                              10/3/2023

                              Issues with hot water and light fixtures also was expecting updated appliances / in my lease I signed up for online stated I would have stainless steel appliances but when I moved it it was basic appliances

                                Manager

                                10/7/2023

                                Copper Mill
                                We appreciate your feedback. We regret to learn of any unresolved concerns regarding your hot water and light fixtures and any disappointment about your appliances. It is important for you to love your home, and we want to do all we can to make that happen. When you have a moment, please visit the office or email us at coppermill-PM@pegasusresidential.com to further discuss. Thank you.
                                Review Author Icon

                                Resident 1182964

                                Verified Resident 2023

                                9/21/2023

                                It's great so people and the environment. Well ran by the office and love the view and all. It's great so people and the environment. Well ran by the office and love the view and a??))

                                  Manager

                                  9/26/2023

                                  Copper Mill
                                  We care deeply for our residents and love it when that shows. Your enthusiasm for our team and community is so appreciated, and thank you for taking the time to share your 5-star experience with us!
                                  Review Author Icon

                                  Resident 1182457

                                  Verified Resident 2023

                                  9/20/2023

                                  best of all I've lived in and the amenities are much better. this is the ridiculous part you would rather I type 200 characters. then to take a short message. I was about to just close and bot submit.

                                    Manager

                                    9/22/2023

                                    Copper Mill
                                    Our team is delighted to hear that our community meets your needs so well! We are proud to provide top-notch amenities for the convenience of our residents, so it is gratifying to see your words of praise. Thank you for taking the time to review.

                                    Updated Review

                                    Review Author Icon

                                    Resident 1155446

                                    Verified Resident 2023

                                    8/27/2023

                                    Very quiet Very convenient to the stores doctors appointment hospital restaurants buses at corner easy excess to down town Richmond and colleges museums banks Walmart and Target is the biggest deal and the exciting highway 250 very exciting...............

                                      Manager

                                      8/31/2023

                                      Copper Mill
                                      Thank you for reviewing! It is always a pleasure to hear that our incredibly convenient location and peaceful atmosphere are such a good fit for our residents' needs. We hope to have you here with us for a long time to come!
                                      Review Author Icon

                                      Resident 1174444

                                      Verified Resident 2012 - 2023

                                      8/27/2023

                                      Property Management is great. Reliable and responds to needs. Maintenance staff needs work. Property Manager are great aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

                                        Manager

                                        9/1/2023

                                        Copper Mill
                                        Thank you for letting us know you are impressed with the commitment of our management team. We also will work on ensuring you feel just as satisfied with our maintenance response; if any needs are unresolved, please contact us at coppermil-PM@pegasusresidential.com.
                                        Review Author Icon

                                        Resident 1174427

                                        Verified Resident 2019 - 2023

                                        8/27/2023

                                        Overall it's good. The quality of the apartment still meets my expectations and the staff and maintenance are doing a really good job of resolving and addressing various issues in a timely manner. The only main issue I have is the outside of my doorstep… See More >
                                          Manager

                                          9/1/2023

                                          Copper Mill
                                          We appreciate your overall positive review as well as alerting us to some concerns. It's nice to pass along your compliments to our hardworking and responsive team. We also noted your thoughts about pest control and ensuring the well-being of you and your property. If you have any other suggestions, please reach out to coppermil-PM@pegasusresidential.com
                                          Review Author Icon

                                          Resident 1173018

                                          Verified Resident 2023

                                          8/23/2023

                                          I Enjoy A lot About This Community . I Just Haven't Been Able To Enjoy The Full Experience As Of Yet Cause Of Both Of My Jobs . But I'm On Day 5 And It's Been Pretty Peaceful . I Definitely Love The Gym And… See More >
                                            Manager

                                            8/26/2023

                                            Copper Mill
                                            Welcome to the community and thank you for sharing your 5-star satisfaction with us! We hope you continue to explore all that we offer, and please be sure to let us know if there's anything you need.
                                            Review Author Icon

                                            Resident 1168441

                                            Verified Resident 2023

                                            8/9/2023

                                            Very nice up-to-date apartment with two full baths for two bedroom. The staff is very friendly and helpful. The pool and the clubhouse are a very cool addition to the neighborhood. All the stores and restaurants I need are right across the street.

                                              Manager

                                              8/12/2023

                                              Copper Mill
                                              Thank you for letting us know how much you enjoy our updated homes, helpful team, and various amenities. If there is anything we can do to add to your experience, please reach out to our team.
                                              Review Author Icon

                                              Resident 1165054

                                              Verified Resident 2023

                                              7/31/2023

                                              Thus far, the experience has been great. I have two dogs and I walk them at numerous times. I love the trail.The office staff is very nice and professional The times I have needed assistance they were quick to resolve the problem. So far, great… See More >
                                                Manager

                                                8/3/2023

                                                Copper Mill
                                                Thank you for delighting in our community and team. We are glad to know you and your pups are thriving here.
                                                Review Author Icon

                                                Resident 1164827

                                                Verified Resident 2023

                                                7/30/2023

                                                I have been living here for about 3 months each month they increase a little more without meaning when I arrived they told me I was going to pay from $1900 to $1950 plus electricity this month I received the bill for $2168 plus electricity… See More >
                                                  Manager

                                                  8/4/2023

                                                  Copper Mill
                                                  Thank you for bringing this to our attention. We aim to be completely transparent with our pricing and fees. We ask that you email us at coppermill-pm@pegasusresidential.com for further assistance with this and to discuss your parking concerns.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1104550

                                                  Verified Resident 2023

                                                  7/9/2023

                                                  I like the professionalism of the team. The units are well finished and equipped with good appliances My only concern is allowing smoking, which is affecting all the units in the building. Otherwise the community is good.

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                    • Dogs Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                      Less Info
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                                                    Other
                                                    • Business Center
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Online Payments Accepted and Resident Portal
                                                    • Online Resident Services
                                                    • Outdoor Patio with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pool
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                                                    Leasing

                                                    Live just 12 miles from downtown in the beautiful Henrico neighborhood of Richmond, VA. With the combination of tranquil living and quick access to well-respected employers, delicious restaurants, and a vibrant nightlife, Copper Mill Apartments truly has it all. Proudly offering one and two bedroom modern apartments for rent, we invite you to get in on the action and upgrade your lifestyle. Spend your days taking in the natural beauty of Copper Mill Apartments along our community s many walking trails or enjoy looking out over the lush forest landscape or onsite lake from your own private patio or balcony.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Pegasus Residential

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                                                    Communities
                                                    139

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    How is Copper Mill Rated?
                                                    Based on 424 number of votes by renters, Copper Mill is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Copper Mill?
                                                    Copper Mill is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Copper Mill is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Copper Mill?
                                                    Copper Mill is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Copper Mill?
                                                    Copper Mill is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Copper Mill is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Copper Mill?
                                                    Copper Mill is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 4.15 days to their community reviews in the past year.
                                                    Who manages Copper Mill?
                                                    Pegasus Residential
                                                    What is the pet policy at Copper Mill?
                                                    Cats Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Dogs Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

                                                    Contact Property

                                                    Copper Mill

                                                    February 2024

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                                                    Beds

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                                                    Baths

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                                                    Copper Mill is a 697 - 1,010 sq. ft. apartment in Richmond in zip code 23294. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,452. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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