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Copper Mill

3400 Copper Mill Trace, Richmond, VA 23294
(445 Reviews & Surveys)
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"It's a quiet community that I feel safe in. They maintain the grounds very well. The " ...
$1,175 - $1,661/mo
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Move-In Specials (2)

Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

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Floor Plans & Pricing

1 Bedroom

The Morgan

1 Bed, 1 Bath | 697 sq. ft.

$1,175

5 Available Units

See Floor Plan Details

2 Bedrooms

The Pemberton

2 Beds, 2 Baths | 1,010 sq. ft.

$1,661

5 Available Units

See Floor Plan Details

The Hampton

2 Beds, 2 Baths | 967 sq. ft.

$1,537

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

4.2

Safety

4.2

Office Staff

4.4

Maintenance

4.4

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

30

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.17 days

View Community Timeline
View Community Timeline

Copper Mill Reviews

(147)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1102984

Verified Resident 2022 - 2023

6/6/2023

The community is great community in prime location of everything you will need for everyday life. The maintenance team and the office staff is always on point of fixing and solving problems. I am glad that I choose this apartment complex to move into back… See More>
    Manager

    6/9/2023

    Copper Mill
    It is wonderful to hear that our great community, convenient location, and superior service have made your stay with us so enjoyable. Thank you for choosing to make your home with us!
    Review Author Icon

    Resident 1143646

    Verified ProspectVisited 2023

    5/23/2023

    The apartment complex exceeded our expectations in terms for what it had to offer not only the wonderful floor plans but also the beautiful scenery that is among the neighborhood. The location is also close to so many things. It checked all our boxes! Also… See More>
      Manager

      5/27/2023

      Copper Mill
      Thank you for your visit and for considering our community as you search for a home! We are humbled to know we exceeded your expectations with our floor plans, beautiful grounds, and Sara's service. If you have further questions, please reach out to us anytime.

      Updated Review

      Review Author Icon

      Resident 1033962

      Verified Resident 2021 - 2023

      5/22/2023

      Overall great experience at this community. Love the location, so close to so many restaurants and shopping centers. It is mostly very quiet with the exception of a new neighbor who tends to blare loud music. The amenities are nice. I am in my second… See More>
        Manager

        5/25/2023

        Copper Mill
        Thank you for telling us how much you have enjoyed the local shopping and restaurants and our peaceful atmosphere! We understand that pricing is a major factor of consideration for our residents, and we are sorry to learn that it is no longer a good fit for you. If you need anything during your remaining time with us, please do not hesitate to reach out.
        Review Author Icon

        Resident 1140711

        Verified Resident 2023

        5/14/2023

        The staff and community are exceptional! Both Sara and Robin were great to respond to questions during the tour, application, and move in process. The community itself is beautiful with great amenities and it's right down the street from grocery and entertainment.

          Manager

          5/17/2023

          Copper Mill
          It is wonderful to know you find us to be so exceptional! We are thrilled that Sarah and Robin were so responsive and attentive throughout your entire leasing process and how much you like all that we offer. If there's anything we can do to help you settle in, please come by the office or email us at coppermil-PM@pegasusresidential.com.
          Review Author Icon

          Resident 1136193

          Verified Resident 2023

          5/1/2023

          Not that bad considering the price. You will be able to hear everything outside of the glass sliding doors and I mean everything. You're already paying for WiFi through them and it took over two weeks to get internet because the third party company you… See More>
            Manager

            5/5/2023

            Copper Mill
            Thank you for your feedback. We aim to be completely transparent with our fees and services, and we apologize for any misunderstanding with Wi-Fi. If this matter remains pending or if you'd like to discuss the breakdown of our fees, please visit the office or email us at coppermil-PM@pegasusresidential.com.
            Review Author Icon

            Resident 1128126

            Verified Resident 2023

            4/4/2023

            Upon arriving, Robyn was amazing at giving information and the acquiring of the apartment was very easy. I hope that my year here is great and I plan to use the pool a lot. I'm not sure what else to say. Thank you

              Manager

              4/10/2023

              Copper Mill
              We're glad to hear Robin helped your move go smoothly and that you are excited about your home with us! Enjoy the pool, and please be sure to reach out if you need anything.
              Review Author Icon

              Resident 1117177

              Verified ProspectVisited 2023

              2/28/2023

              Lovely community with great amenities! Beautiful apartments, very nice and good variety of floor plans. It was my top choice! Pet friendly with a dog park and other great features. Very pretty setting.

                Manager

                3/3/2023

                Copper Mill
                It makes our day to know we were your top choice! We are glad to hear how much you enjoy our amenities and the beautiful homes we offer. Thank you for the 5-star praise.
                Review Author Icon

                Resident 1116785

                Verified Resident 2023

                2/27/2023

                Recently moved in and the experience has been wonderful- the community is clean and well lit up at night. The location is great- close to the highway, shopping center, and not too far from downtown area.The office staff is wonderful and super helpful.

                  Manager

                  3/2/2023

                  Copper Mill
                  Welcome to our community! It is our pleasure to make this a great place to call home, and we are delighted that you are enjoying your experience so far. Thank you for your kind words about our office team and for giving us five stars!
                  Review Author Icon

                  Resident 1116078

                  Verified Resident 2023

                  2/24/2023

                  This so far is amazing and I would recommend anyone live here. The staff are excellent! Robyn was so helpful and Sara! The area is quiet and kept nice. The office staff made move in a breeze and anything I needed they were more than… See More>
                    Manager

                    2/28/2023

                    Copper Mill
                    Thank you for your 5-star recommendation! Robyn, Sara, and the rest of our team will be so thrilled to see your words of praise for their efforts.
                    Review Author Icon

                    Resident 1109198

                    Verified Resident 2022 - 2023

                    2/5/2023

                    Staff @ this apartment is consistently caring, professional & competent. Apartment is lovely. Quiet environment. Clean. Pleasant neighbors. Good location. Amenities tv streaming is nice. It is a blessing to live here.

                      Manager

                      2/9/2023

                      Copper Mill
                      We are humbled by your praise for our caring team, quiet community, good location and nice amenities. Reviews like yours really make our day. Thank you so much!
                      Review Author Icon

                      Resident 1105013

                      Verified Resident 2021 - 2023

                      1/22/2023

                      I will submit review upon move out. I will submit review upon move out. I will submit review upon move out. I will submit review upon move out. I will submit review upon move out. I will submit review upon move out.

                        Manager

                        1/27/2023

                        Copper Mill
                        Thank you for taking the time to let us know. While we will hate to see you go, we look forward to your thoughts on our community.

                        Updated Review

                        Review Author Icon

                        Resident 1035137

                        Verified Resident 2019 - 2023

                        1/19/2023

                        Quality has declined over years here at this apartment complex. When I moved here grounds were very clean & kept neat, tenants were older, more professional, and respectful. Staff has gotten less involved with each new management and done as little as possible for property,… See More>
                          Manager

                          1/25/2023

                          Copper Mill
                          We are disappointed by your comments about our community maintenance and the efforts of our team. This is not the 5-star experience that we strive for, and we apologize for any inconvenience. If there is anything we can do to make things better, we encourage you to visit the office or email us at coppermill-PM@pegasusresidential.com. Thank you.
                          Review Author Icon

                          Resident 1095637

                          Verified Resident 2018 - 2022

                          12/18/2022

                          Future residents who are planning to choose copper mill try not to choose it. The very next day you move in or put a request you will regret for sure. Not at all worth for the money you pay. Very worst maintainance and response time.

                            Manager

                            12/22/2022

                            Copper Mill
                            We appreciate feedback from our residents and are disappointed to hear you have not been satisfied with our service. We work hard to respond to your needs quickly, and we'd like to talk with you to address your concerns personally. Please email us at coppermil-PM@pegasusresidential.com so we can make arrangements and turn your experience around.
                            Review Author Icon

                            Resident 1093518

                            Verified Resident 2021 - 2022

                            12/11/2022

                            Experience has been much better once the new management has come in. Maintenance is great and promptly fixed our issues. They also seem to care about fixing the appearance of the community with new flowers and other items. The dog park was also a big… See More>
                              Manager

                              12/14/2022

                              Copper Mill
                              Thank you for your 5-star review! It is our team's pleasure to provide efficient service and a beautiful living environment to all our human and furry residents. We look forward to having you here with us for a long time to come.
                              Review Author Icon

                              Resident 1090132

                              Verified Resident 2015 - 2022

                              12/1/2022

                              It was more of a community until Pegasus bought the property and priced everyone out. I hate it now and I've lived here, happily, for nearly 8 years. My apartment is too expensive for having had a single update. During an economic crisis, you add… See More>
                                Manager

                                12/7/2022

                                Copper Mill
                                Thank you for your loyalty to our community. We appreciate the feedback and apologize if you are unhappy with our pricing. We will be happy to discuss your situation with you and explore possible solutions. When you have a moment, please visit the leasing office or email us at coppermill-PM@pegasusresidential.com.
                                Review Author Icon

                                Resident 1087903

                                Verified ProspectVisited 2022

                                11/22/2022

                                Staff is friendly and very knowledgeable about the apartments and the surroundings. Was able to see a model home which was very inviting. The area looked safe and neighbors seemed friendly when going into model.

                                  Manager

                                  11/28/2022

                                  Copper Mill
                                  We are so pleased that you enjoyed your visit to our community and that you found our team to be so friendly and knowledgeable. If you have any follow-up questions, please be sure to let us know. We hope to see you soon.
                                  Review Author Icon

                                  Resident 1087535

                                  Verified Resident 2020 - 2022

                                  11/21/2022

                                  Overall satisfied with the community and the staff here. Pool area is cleaned and maintained during use. Sometimes the service requests take a couple days before notified or fixed, but if you respectfully call and ask for update, it's on point.

                                    Manager

                                    11/30/2022

                                    Copper Mill
                                    Thank you for your feedback and for sharing your satisfaction with our community. We apologize for any delay you've experienced with your maintenance requests, and we will work to do better in that regard. If you have any outstanding concerns, please visit the office or email us at coppermill-PM@pegasusresidential.com so that we may assist.
                                    Review Author Icon

                                    anonymous

                                    Resident 2020 - 2022

                                    11/3/2022

                                    WORST PLACE TO LIVE. UNPROFSSIONAL STAFF. UNSAFE NEIGHBORHOOD.

                                    My husband and I have lived in this apartment complex since December of 2020. To start off, the photos online of the apartments and the model apartment that they show you are WAAYYYY more updated than the apartment that you will actually get. The apartment… See More>
                                      Manager

                                      11/9/2022

                                      Copper Mill
                                      Thank you for your review, we are excited about the recent change in ownership and management and future changes here at Copper Mill. We are disappointed to hear of your experience and would like to make your stay with us, no matter how short or long, as satisfying as possible. Continue to reach out to coppermill-pm@pegasusresidential.com for anything that we may serve you with.
                                      Review Author Icon

                                      Resident 1080743

                                      Verified ProspectVisited 2022

                                      11/1/2022

                                      Lovely looking community, great location and super friendly listing agent. Couldn't be happier with my experience here! Definitely reccomened it to friends! They have walking trails and a community pool as well!

                                        Manager

                                        11/5/2022

                                        Copper Mill
                                        We are thrilled that you couldn't be happier and that we have earned your recommendation. Thank you for the kind words about our lovely community!
                                        Review Author Icon

                                        Resident 1078553

                                        Verified Resident 2022

                                        10/25/2022

                                        This has honestly been the worst experience. The leasing staff are very dishonest and unreliable. They give excuses and take too long to deliver on promises. The community is not friendly either. Worse of all we were moved into a unit with a roach issue.

                                          Manager

                                          10/31/2022

                                          Copper Mill
                                          We are saddened by your comments and very sorry you are not having the 5-star experience we hope to provide. Would you be willing to email us to discuss your interactions with our team? If so, please reach us at coppermill-pm@pegasusresidential.com so that we may assist.
                                          Review Author Icon

                                          Resident 1074960

                                          Verified Resident 2021 - 2022

                                          10/12/2022

                                          My experience is pretty good living at copper mill , the neighborhood is very friendly , quiet and clean . I love seeing lawn and maintenance early in the morning doing their jobs to keep everything up to par in the area .

                                            Manager

                                            10/15/2022

                                            Copper Mill
                                            Thank you for the kind words about our hardworking team. We are delighted when our residents see the genuine care we have for our community!
                                            Review Author Icon

                                            Resident 1059633

                                            Verified Resident 2019 - 2022

                                            8/29/2022

                                            It's been terrible since I moved here. The community is not safe, I've been threatened, someone tried to rob me in the middle of the night, there's been shootings, 6 men jumped on my car when I was inside it at 5 am trying to… See More>
                                              Manager

                                              8/31/2022

                                              Copper Mill
                                              Good morning, I am greatly sorry to hear that your time at Copper Mill has been less than satisfactory. Please reach out to me directly at coppermill-pm@pegasusresidential.com so I can address your concerns. Sara Walker, Property Manager
                                              Review Author Icon

                                              Resident 1055281

                                              Verified Resident 2019 - 2022

                                              8/16/2022

                                              Thus far, my experience has been pleasant. Most times the area is quiet and most people stay to themselves. There's a few hiccups every now and then with some yelling/ arguing. The parking at times can be a challenging. Overalls great community!

                                                Manager

                                                8/19/2022

                                                Copper Mill
                                                We value your feedback about parking and will look into ways to make that easier. While there is always ambient noise with apartment living, please let us know if it becomes a nuisance so that we can discuss possible solutions. Thank you!
                                                Review Author Icon

                                                Resident 1054392

                                                Verified Resident 2007 - 2022

                                                8/12/2022

                                                I love the location. They need to pick up the trash that people throw in the parking lot every day. Some residents drop their trash right by their vehicle. I like to see my community clean parking lot included.

                                                  Manager

                                                  9/21/2022

                                                  Copper Mill
                                                  We're glad to know you enjoy our convenient location, and we appreciate you alerting us to these cleaning needs. We will be sure to issue a reminder to residents to put their trash in the proper receptacles, and we'll also increase our cleaning rounds. If there is anything more we can do to add to your experience, please feel free to email us at coppermil-PM@pegasusresidential.com.
                                                  Review Author Icon

                                                  Resident 1047723

                                                  Verified Resident 2016 - 2022

                                                  7/23/2022

                                                  I have had an amazing experience until Pegasus took over the property. The first two companies were awesome. Pegasus changed the way we pay rent with no warning, caused a huge issue for me, totally unwilling to work with me, yet also unwilling to make… See More>
                                                    Manager

                                                    9/21/2022

                                                    Copper Mill
                                                    We are sorry that you are displeased. Our team is here to work through any concerns you have regarding rent and maintenance requests. Please visit the office or email us a coppermil-PM@pegasusresidential.com so that we can help.

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                    • Dogs Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                    Other
                                                    • Business Center
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Online Payments Accepted and Resident Portal
                                                    • Online Resident Services
                                                    • Outdoor Patio with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pool
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                                                    Leasing

                                                    Live just 12 miles from downtown in the beautiful Henrico neighborhood of Richmond, VA. With the combination of tranquil living and quick access to well-respected employers, delicious restaurants, and a vibrant nightlife, Copper Mill Apartments truly has it all. Proudly offering one and two bedroom modern apartments for rent, we invite you to get in on the action and upgrade your lifestyle. Spend your days taking in the natural beauty of Copper Mill Apartments along our community s many walking trails or enjoy looking out over the lush forest landscape or onsite lake from your own private patio or balcony.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Pegasus Residential

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 445 number of votes by renters, Copper Mill is currently rated 4 out of 5 stars.
                                                    Copper Mill is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Copper Mill is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Copper Mill is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Copper Mill is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Copper Mill is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Copper Mill is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.17 days to their community reviews in the past year.
                                                    Pegasus Residential
                                                    Cats Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Dogs Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $400 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

                                                    Contact Property

                                                    Copper Mill

                                                    April 2024

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                                                    Copper Mill is a 697 - 1,010 sq. ft. apartment in Richmond in zip code 23294. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,175. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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