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Faison Residence

5322 Markel Road, Richmond, VA 23230
(46 Reviews)
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"We are very pleased with our current experience at Faison. When we have called the mainten" ...
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.5

Safety

4.5

Office Staff

4.5

Maintenance

4.5

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A

Average time to respond to reviews

2.25 days

View Community Timeline
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Faison Residence Reviews

(30)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1184130

Verified Resident ā€¢ 2016 - 2023

9/25/2023

We are very pleased with our current experience at Faison. When we have called the maintenance department with apartment issues, they have quickly responded and done a good job of taking care of problems. The manager works hard to make sure everyone has a pleasantā€¦Ā See More >
    Manager

    9/26/2023

    Faison Residence
    Thanks for your review and for sharing that your experience has bee positive overall! This is lovely to hear and we're so glad that the team has offered speedy and professional service!
    Review Author Icon

    Resident 1183278

    Verified Resident ā€¢ 2023

    9/22/2023

    I love it here. It is safe & everyone is extremely nice. The apartment is huge & it is a gated community. Maintenance in the apartment is handled quickly & done right the first time. Willow Lawn is extremely closeā€¦Ā See More >
      Manager

      9/25/2023

      Faison Residence
      Wow! We're so happy to know that you love residing here and that you've found everyone within the community to be delightful. This is fabulous feedback and we appreciate your input!

      Updated Review

      Review Author Icon

      Resident 970111

      Verified Resident ā€¢ 2020 - 2023

      9/22/2023

      It has been decently good but sometimes I hear banging noises from above my apartment whenever I'm trying to wind down from a busy or rough day at work and I wish people above me would be more considerate. Management is OK but notā€¦Ā See More >
        Manager

        9/26/2023

        Faison Residence
        Thanks for your review and for letting us know that you've had a good overall experience. This is important input and we will certainly take it to heart. Thanks again for sharing your thoughts.

        Updated Review

        Review Author Icon

        Resident 1017338

        Verified Resident ā€¢ 2017 - 2023

        9/12/2023

        The Faison Community and staff have been wonderful with the guidance and assistance they offer to the residence. When I accidentally locked myself out of my apartment, staff was there to let me in. Staff is always available in the event of anā€¦Ā See More >
          Manager

          9/13/2023

          Faison Residence
          Thanks for this review and for letting us know that you've found the team to be a delight to interact with and that you've received wonderful service throughout your experience. We appreciate this input!
          Review Author Icon

          Resident 1096520

          Verified Resident ā€¢ 2021 - 2022

          12/21/2022

          I have stayed in Faison since December 2021. I renewed my lease this fall so obviously this complex has some good qualities (excellent maintenance response time, online payment system, roomy layout for units and plenty of parking spaces). But tonight has filled me with immense regretā€¦Ā See More >
            Manager

            12/22/2022

            Faison Residence
            Thanks for your review and for your loyalty to the community! We are glad that your experience has been good overall but thanks for bringing this instance to the forefront so that we can look further into it. Your complete satisfaction matters to us!

            Updated Review

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            Resident 973675

            Verified Resident ā€¢ 2018 - 2022

            8/1/2022

            The apartment complex is very close to entertainment and local shops. The community is quiet and friendly. The management also hosts movie nights on Friday and they have seasonal events like Valentine's Day, St. Patrick Day and Halloween Party to name a few!!!

              Review Author Icon

              Resident 1050520

              Verified Resident ā€¢ 2016 - 2022

              8/1/2022

              Apartments are full of light and rooms are a good size - there is storage space in closets - an effort is made to keep building clean and in repair. The building is usually locked with key fob entrance . I have had some issuesā€¦Ā See More >

                Updated Review

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                Resident 974526

                Verified Resident ā€¢ 2015 - 2022

                8/1/2022

                This apartment community is very clean and the outside and hallways are kept tidy. The surrounding fence is a great security feature along with the locked outer doors. Some of the plumbing in of low quality so it breaks often and requires maintenanceā€¦Ā See More >
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                  Resident 1050484

                  Verified Resident ā€¢ 2015 - 2022

                  8/1/2022

                  I like Faison the staff and my neighbors I think the walls are too thin. I am happy with the support I would like it if the trash shutes were not backed up I am happy that we are going out more. I love the gatedā€¦Ā See More >

                    Updated Review

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                    Resident 246179

                    Verified Resident ā€¢ 2016 - 2022

                    7/19/2022

                    thought more services to be easily available to Autistic residents. VERY slow at fixing mini splits in the apts. Damage done to residents' furniture before finally being replaced; plus replacement took too long: years.

                      Updated Review

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                      Resident 969957

                      Verified Resident ā€¢ 2020 - 2022

                      7/18/2022

                      So far living here has been great. But we have I don't know who exactly but many residents here are now creating and have been for a a trash problem. We now have roaches. The apartment manager has been informed on everything but doesn't careā€¦Ā See More >
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                        Resident 1021869

                        Verified Resident ā€¢ 2022

                        5/3/2022

                        It has been good. The people who live there have been respectful and helpful. I'm just relieved to be around my friends at this apartment complex. The maintenance person is very efficient and handles repairs quickly.

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                          Resident 1020698

                          Verified Resident ā€¢ 2022

                          4/29/2022

                          Wonderful community to live in! The maintenance and overall appearance is great and the property is within walking distance to so many fun things to do. The staff is professional and quite knowledgeable.

                            Updated Review

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                            Resident 975508

                            Verified Resident ā€¢ 2021 - 2022

                            4/19/2022

                            This is a very good community and apartment. I have been very happy with my apartment. The building is very quiet. It feels very secure. I like the access to stores and bus line. The most difficulty I have is accessing support toā€¦Ā See More >
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                              Resident 1017373

                              Verified Resident ā€¢ 2015 - 2022

                              4/18/2022

                              Nice place to live and is convenient to public amenities. Apartment complex is kept clean and staff makes sure all issues are taken care of. Can hear noise from other apartments. No complaints in living at Faison Residence.

                                Updated Review

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                                Resident 885047

                                Verified Resident ā€¢ 2021 - 2022

                                4/18/2022

                                The rental rate for my apartment is very reasonable. The speed at which repairs are made after being brought to management's attention is quick. The location is excellent and balances out the risk of being near a retail area with augmented security. ā€¦Ā See More >
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                                  Resident 974577

                                  Verified Resident ā€¢ 2016 - 2021

                                  11/22/2021

                                  It's caring and interesting. There are lovely people living here because it has a unique and inclusive ethos. It's close to shopping and restaurants. It's on a bus route so is very accessible. Staff are great.

                                    Updated Review

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                                    Resident 378396

                                    Verified Resident ā€¢ 2021

                                    11/22/2021

                                    Really quiet place, just wish we could have a pool but other than that I LOVE IT. The staff s great and so are my neighbors. Could we also get weights for the exercise room as well. Or other equipment?

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                                      Resident 972280

                                      Verified Resident ā€¢ 2017 - 2021

                                      11/15/2021

                                      I love my apartment and my neighbors as well as the surrounding community. The apartment is in very close proximity to a lot the shopping business as well a there is public transportation. I also like the fact that the apartment isā€¦Ā See More >
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                                        Resident 366574

                                        Verified Resident ā€¢ 2016 - 2021

                                        11/15/2021

                                        We are not happy with the management! If you have an issue in your apartment that requires help from management, good luck! When we called about a dishwasher that hasn't been working, it took forever for the maintenance man to come. He tookā€¦Ā See More >
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                                          Resident 970038

                                          Verified Resident ā€¢ 2019 - 2021

                                          11/10/2021

                                          A secure building that has access to both social room and weight room. It makes me feel safe knowing no one can just walk into the complex. Mostly quiet among the day and night. Easy access to public transportation, stores, etc.

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                                            Resident 931347

                                            Verified Resident ā€¢ 2021

                                            7/25/2021

                                            Really fact that this a gated community. Close to many shops and restaurants. Friendly neighbors and staff which is always a plus. I would definitely recommend. Very secure building. Management seems to handle requests in a timely manner.

                                              Manager

                                              7/26/2021

                                              Faison Residence
                                              Thanks for recommending Faison Residence to others! We're so glad you're enjoying your experience and are pleased with our convenient location!
                                              Review Author Icon

                                              Resident 882974

                                              Verified Resident ā€¢ 2021

                                              3/12/2021

                                              Very clean, well kept and modern building with nice common areas for entertainment like the outside patio, gym and television room! People is friendly to help. I love that you have racks for bikes just outside the building.

                                                Manager

                                                3/15/2021

                                                Faison Residence
                                                Thanks for pointing out so many fantastic elements of your experience. We're so glad you're enjoying our friendly atmosphere and amenities, and we appreciate the great review!
                                                Review Author Icon

                                                Resident 482815

                                                Verified Resident ā€¢ 2018

                                                5/2/2018

                                                Beautiful apartments for the price. Huge windows and hardwood floors. Convienient location, relatively quiet street. Gated parking lot is very secure. Kitchen is lovely, but lacking drawers... Will live here as long as I can afford to!

                                                  Review Author Icon

                                                  Resident 348768

                                                  Verified Resident ā€¢ 2015 - 2017

                                                  5/24/2017

                                                  My experience in this community has been exceptionally well. The dwelling is conveniently located near shopping, eateries and transportation services. It's ideal for walking. The lounge is exquisite in size and amenities. The lounge is fantastic for hosting events or just relaxing. Management ensuresā€¦Ā See More >
                                                    Manager

                                                    5/24/2017

                                                    Faison Residence
                                                    Thank you so much for your positive response! We strive for excellent experiences at all of our communities and look forward to having you stay with us for a long time. Please let me know if there is anything we can to to help your stay with continue to be great!
                                                    This community is managed by

                                                    Artcraft Management

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 02/06/2023
                                                    Q:Ā How much does a one-bedroom unit cost at the Faison Residence?

                                                    Frequently Asked

                                                    Based on 46 number of votes by renters, Faison Residence is currently rated 4.4 out of 5 stars.
                                                    Faison Residence is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Faison Residence is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Faison Residence is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Faison Residence is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Faison Residence is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Faison Residence is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.25 days to their community reviews in the past year.
                                                    Artcraft Management
                                                    No pet policy available

                                                    Contact Property

                                                    Faison Residence

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Faison Residence is an apartment in Richmond in zip code 23230. This community has a 0 Bed, 0 Bath Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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