#1,142 #9 #112

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Innslake Place

4245 Innslake Drive, Richmond, VA 23060
(385 Reviews & Surveys)
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"The experience was positive and my questions were answered. I am glad I went there and saw" ...
$1,285 - $2,406/mo
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Move-In Specials (2)

Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

Make INNSLAKE PLACE HOME for the New Y...

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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 575 sq. ft.

$1,299 - $1,615

5 Available Units

See Floor Plan Details

A2-2

1 Bed, 1 Bath | 604 sq. ft.

$1,399 - $2,400

5 Available Units

See Floor Plan Details

A1-2

1 Bed, 1 Bath | 512 sq. ft.

$1,285

1 Available Unit

See Floor Plan Details

A2

1 Bed, 1 Bath | 710 sq. ft.

$1,425

1 Available Unit

See Floor Plan Details

A3

1 Bed, 1 Bath | 727 sq. ft.

$1,836 - $1,876

Not Available

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 864 - 918 sq. ft.

$1,699 - $1,749

5 Available Units

See Floor Plan Details

B1-2

2 Beds, 2 Baths | 840 sq. ft.

$1,699

3 Available Units

See Floor Plan Details

B2-2

2 Beds, 2 Baths | 1,100 sq. ft.

$2,345

1 Available Unit

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,127 - 1,131 sq. ft.

$2,035 - $2,406

Not Available

See Floor Plan Details

B2

2 Beds, 2 Baths | 935 - 939 sq. ft.

$2,146 - $2,176

Not Available

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

4.2

Safety

4.2

Office Staff

4.4

Maintenance

4.2

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

30

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.4 days

View Community Timeline
View Community Timeline

Innslake Place Reviews

(76)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1225782

Verified ProspectVisited 2024

2/12/2024

The gym area is good; The apartment is also ok, but nothing in special, however it is nice if you rent one with a great view; The building is not super cool, just ok; The pool area we did not like; no more comments

    Manager

    2/13/2024

    Innslake Place
    Thank you for sharing your thoughts on our community. It is good to know that you were impressed by our views and gym. We are always looking for ways to improve, so we will be discussing your feedback on our pool area as well.
    Review Author Icon

    Resident 1220773

    Verified ProspectVisited 2024

    1/27/2024

    Wonderful luxury apartments in a great location. Outstanding amenities and friendly, down to earth staff. Love the variety of floor plans and the large walk in closets! The views are just breath taking.

      Manager

      1/29/2024

      Innslake Place
      We are delighted to read your impressions of our luxurious community. Our team is very proud of the "breathtaking" views, spacious homes, "outstanding amenities" and friendly service we provide. Thank you!
      Review Author Icon

      Resident 927053

      Verified ProspectVisited 2024

      1/9/2024

      The experience was positive and my questions were answered. I am glad I went there and saw the apartment. -----------------------------------------------------------

        Manager

        1/13/2024

        Innslake Place
        Thank you for taking a moment out of your busy day to share those five stars. Our team is always glad to welcome prospective residents into our fabulous community. We appreciate you letting us know that we have made such a positive impression!
        Review Author Icon

        Yasmin_K

        Resident 2023

        11/18/2023

        The Process Became The Move

        Tyrell Ford was absolutely amazing!! He answered all questions (he was patient; I had so many!) and kept me informed during the application process. Good set up, responsive and respectful maintenance crew and just an overall good experience so far. Thanks, Tyrell!!

          Manager

          11/21/2023

          Innslake Place
          Hello Yasmin, thank you for letting us know what a great impression Tyrell has made on you! We strive to ensure all that prospective residents feel well-informed, so it makes our day to see your comments. It is our pleasure to serve you.
          Review Author Icon

          South23

          Resident 2022 - 2023

          11/1/2023

          Poor Management, Be Careful

          Great location but the housing management is not helpful and seem only concerned with collecting money each month. I am sure there are other apartments in this location with better service and management.

            Manager

            11/19/2023

            Innslake Place
            We aim to provide each resident with exceptional service and for them to know we are here to help with any needs that arise. We are sorry to hear we have not lived up to your expectations and would love the opportunity to discuss your experience with our teams further. Please email us at innslakeplace-pm@pegasusresidential.com when you can. We look forward to hearing from you.
            Review Author Icon

            Resident 1182970

            Verified Resident 2023

            9/21/2023

            The place is new and so are the appliances. Its clean and I like the neighboring environment as well. Shops are near so thats one thing. Our apartment is well lit. The view to the outside is exquisite.

              Manager

              9/26/2023

              Innslake Place
              It is our pleasure to provide exquisite views, an ideal location, and the height of modern conveniences for all our residents. We are thrilled to know that our community has so impressed you.
              Review Author Icon

              Resident 1182354

              Verified Resident 2022 - 2023

              9/19/2023

              Everything has been satisfactory since moving in. Other tenants are nice and respectful. There is one very aggressive dog on the 4th floor. I have encountered this dog on four separate occasions and the female handler always apologized for its actions on three them. On… See More >
                Manager

                9/22/2023

                Innslake Place
                Thank you for sharing your satisfaction with your new home! It is great to hear that our neighborly atmosphere has made a positive impression on you. If you have any questions about how our team handles concerns about pets in our community, please email us at innslakeplace-pm@pegasusresidential.com. We look forward to serving you for a long time to come.

                Updated Review

                Review Author Icon

                Resident 1103000

                Verified Resident 2023

                9/10/2023

                Amazed with this complex. Always kept clean. Problems are handled promptly and efficiently. Staff is extremely professional and welcoming. I am proud to bring people to share my home experience with them.

                  Manager

                  9/14/2023

                  Innslake Place
                  It makes our day to know how proud you are of your home and our community. We love hearing how impressed you are with our professional team and our well-maintained facilities. Thank you for the perfect score!
                  Review Author Icon

                  Chandra_S

                  prospectiveVisited 2023

                  9/6/2023

                  Love it

                  I enjoyed my experience here with Karen. She was truly helpful and worked with me diligently. I really appreciate it. I love my new apartment. I’m excited. Thanks again, Karen for all of your help and kindness.… See More >
                    Manager

                    9/9/2023

                    Innslake Place
                    Thank you for your 5-star review! We are delighted to see your words of affirmation for Karen's outstanding service. It is a pleasure to welcome you into your new home, and our team looks forward to continuing to impress you.
                    Review Author Icon

                    Resident 1176574

                    Verified Resident 2023

                    9/3/2023

                    Very convenient apartment complex , very beautiful community and nice apartment homes and very respectful staff , relaxing environment fast move in process convenient location and luxury apartment complex fun location

                      Manager

                      9/7/2023

                      Innslake Place
                      We are delighted by your 5-star praise for our convenient and beautiful community as well as our respectful team. We look forward to passing this along, and thank you so much for taking a moment to share this with us!
                      Review Author Icon

                      Resident 1174481

                      Verified ProspectVisited 2023

                      8/27/2023

                      The innslake leasing office was readily available to assist me despite not having an appointment. They had a nice staged apartment to view as well. All my questions were answered and I felt encouraged to follow up of it becomes the right fit in the… See More >
                        Manager

                        8/31/2023

                        Innslake Place
                        Thank you for reviewing! We are glad to hear that our team was able to accommodate you during your impromptu tour, and we are honored by your interest in our lovely community. Please feel free to reach out if there is anything else we can help you with during your search for your next home.
                        Review Author Icon

                        Resident 1173019

                        Verified Resident 2023

                        8/23/2023

                        It's a friendly and very welcoming community the community is safe and provides convenience for my needs currently. I am very pleased and happy. The management is very professional and nice, and outgoing

                          Manager

                          8/26/2023

                          Innslake Place
                          Thank you for sharing how comfortable and convenient our community is for you. We appreciate you and your 5-star review!
                          Review Author Icon

                          Resident 1172113

                          Verified ProspectVisited 2023

                          8/20/2023

                          Good enjoy the the tour, also apply for an apartment! I think the move on special is beyond good ! Keep up the good work, love the decor and parking was not a problem. Everyone was very nice and kind.

                            Manager

                            8/24/2023

                            Innslake Place
                            Thank you for your interest in our community and for the 5-star endorsement! We are pleased to hear you enjoyed the aesthetic of the homes we offer and our friendly team. If you have any follow up questions, please be sure to email us at innslakeplace-pm@pegasusresidential.com.
                            Review Author Icon

                            Resident 1167456

                            Verified Resident 2021 - 2023

                            8/7/2023

                            I have consistently experienced the best residential support services. The staff are friendly and helpful. Jordan has been the absolute best. Anytime I have submitted a maintenance request. I have received a prompt response. Greatly enjoyed being here. Thanks for all you do. Keep up… See More >
                              Manager

                              8/10/2023

                              Innslake Place
                              Being attentive to our residents' needs is paramount to us, and we are glad that our consistently high level of service has made you feel at ease. We appreciate your compliments for Jordan, and we look forward to continuing to serve you well.

                              Updated Review

                              Review Author Icon

                              Resident 1148277

                              Verified Resident 2023

                              8/2/2023

                              Very quiet, quaint, and the location is perfect. Amenities are great! It's a great value for the price. The maintenance guys are great and professional! The apartments are basic, but that gives you options for decorating which is great for individuality.

                                Manager

                                8/5/2023

                                Innslake Place
                                We appreciate your recognition of our peaceful community, great amenities, and professional team. If there's anything we can do for you, please don't hesitate to ask. Thank you!
                                Review Author Icon

                                Resident 1165606

                                Verified Resident 2023

                                8/1/2023

                                Jordan was great. It's clean and well maintained. The he staff was friendly and very helpful. Everything is on one floor ..which is great??????????????..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;;;;;,;;;

                                  Manager

                                  8/5/2023

                                  Innslake Place
                                  Thank you for your 5-star review! It is always a joy to hear that our team is providing outstanding service. We are also glad to know that the well-maintained, easily-accessible living environment our community provides is a good fit for your needs. We will be sure to pass along your kind words to Jordan!
                                  Review Author Icon

                                  Resident 1165605

                                  Verified Resident 2023

                                  8/1/2023

                                  Jordan made my move in experience quick and painless, it's so beautiful here. the location is very nice. i'm looking forward to checking out the amenities and the trails as well. i'm really excited about the rooftop lounge

                                    Manager

                                    8/5/2023

                                    Innslake Place
                                    Welcome to the community and thank you for the special recognition of Jordan! We are glad you are here and hope you take full advantage of all we have to offer. If there's anything we can do for you, please let us know.
                                    Review Author Icon

                                    Resident 1160339

                                    Verified ProspectVisited 2023

                                    7/17/2023

                                    Innsplace was a lovely community and the tour experience was elevated primarily due to the excellent work of Jordan Caples, who was the leasing associate that day. We really enjoyed our time there and found the place to be to our liking.

                                      Manager

                                      7/20/2023

                                      Innslake Place
                                      We appreciate your interest and your kind words about your tour with Jordan. It is so nice to know we made such a great impression! If we can provide additional information, please be sure to let us know at innslakeplace-pm@pegasusresidential.com.
                                      Review Author Icon

                                      Resident 1157989

                                      Verified ProspectVisited 2023

                                      7/9/2023

                                      Very nice community, newly built, great location to shopping and entertainment and work; however the apartment size are on the small side, if that is your thing then this place will be a perfect fit for you.

                                        Manager

                                        7/13/2023

                                        Innslake Place
                                        We appreciate your interest in our community and your feedback about our location. If you need additional information, please let us know at innslakeplace-pm@pegasusresidential.com. Thank you for the 5-star review!
                                        Review Author Icon

                                        Resident 1148404

                                        Verified Resident 2023

                                        6/8/2023

                                        Don't do it!! I signed a lease in a rush thinking it was a nice/new place but it's only nice from the outside looking in. I've been in property management for over a decade and I'm extremely disappointed.

                                        Manager

                                        6/14/2023

                                        Innslake Place
                                        Thank you for reaching out. We'd like to speak with you directly about your specific concerns to address them. At your convenience, please stop by the office or email us at innslakeplace-pm@pegasusresidential.com. We hope to hear from you soon.
                                        Review Author Icon

                                        Resident 1147661

                                        Verified Resident 2023

                                        6/6/2023

                                        Moving in, it was a great experience. Jordan was very helpful and enthusiastic when touring and also very helpful throughout the whole process. Everything was prepared for me when I came in and the apartment was super clean.

                                          Manager

                                          6/9/2023

                                          Innslake Place
                                          Welcome to your new home! Jordan and the rest of our outstanding team were happy to assist you with your move-in. Thank you for reviewing!
                                          Review Author Icon

                                          Resident 1145580

                                          Verified Resident 2022 - 2023

                                          5/30/2023

                                          Was great before current rental company took over. Now there's no personalization, things are delayed, lack of communication is frequent yet they have time to do things like donuts and flowers. It'd be nice to have prompt communication for the money paid to live here.

                                            Manager

                                            6/13/2023

                                            Innslake Place
                                            We appreciate your feedback and apologize if you've experienced a delay in addressing your concerns or a lack of communication. Your comments have been shared with our team so that we can improve our approach. If any of your maintenance requests need our immediate attention, please stop by the office or email us at innslakeplace-pm@pegasusresidential.com for assistance. Thank you.

                                            Updated Review

                                            Review Author Icon

                                            Resident 1058095

                                            Verified Resident 2022 - 2023

                                            5/18/2023

                                            Very professional management and maintenance. Very clean in common areas and thoughtful social opportunities.Great communication. Acceptable parking. Pet friendly is a great attribute to leasing. Very pleased with this experience.

                                              Manager

                                              5/23/2023

                                              Innslake Place
                                              Your 5-star satisfaction means so much! Thank you for the kind words about our professional team, well-kept community, and social events. We are so happy to hear this and appreciate the positive review.
                                              Review Author Icon

                                              Resident 1140759

                                              Verified ProspectVisited 2023

                                              5/14/2023

                                              My experience at this community was great. Jordan, the leasing agent, was fantastic. She was very informative, nice and energetic about the community. We were looking for an apartment with a bit more space so that is why we did not choose to rent here.… See More >
                                                Manager

                                                5/17/2023

                                                Innslake Place
                                                We appreciate your interest and your positive feedback about your tour with Jordan. While we wish we had all that you were looking for, we are pleased to know you enjoyed so much of our community. If we can be of further assistance, please reach us at innslakeplace-pm@pegasusresidential.com. Thank you!
                                                Review Author Icon

                                                anonymous

                                                Resident 2023

                                                5/12/2023

                                                Great!

                                                My experience so far has been awesome, my move in was quick and easy and the staff is very nice and helpful. The people are very nice and the grounds are well kept. The surrounding area is very nice and has everything

                                                  Manager

                                                  5/16/2023

                                                  Innslake Place
                                                  We love hearing of easy move-ins and happy residents! We are so glad you find our team helpful and your neighbors friendly. Thank you for sharing your 5-star experience with us.

                                                  Features & Amenities

                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Cats Allowed
                                                    Rent: $35. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Less Info
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                                                  • Dogs Allowed
                                                    Rent: $35. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Bike Storage
                                                  • Car Charging Stations
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Conference Room
                                                  • Controlled Access
                                                  • Electronic Payments Accepted
                                                  • Fitness Center
                                                  • Media Package
                                                  • On-site Management Team
                                                  • Online Payments Accepted
                                                  • Online Payments Accepted and Resident Portal
                                                  • Online Resident Services
                                                  • Package Acceptance System
                                                  • Pool
                                                  • Smoke Free Community
                                                  • Valet Trash Service
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                                                  Leasing

                                                  Located in the newly reinvented urban center of Innsbrook, Innslake Place showcases condo-inspired apartments paired with thoughtful finishes, sought-after amenities, and modern conveniences. Live and work in the bustling Innsbrook community. Custom-designed apartments boast open-concept floorplans fit with gourmet kitchens, plank-style wood flooring, and light-filled living spaces. Come experience all our community has to offer, including a roof-top resident lounge and brand new resort-style swimming pool. Start your day with a two-minute walk to the coffee shop or go for a run around the lakes.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 04:00 PM
                                                  This community is managed by

                                                  Pegasus Residential

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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Innslake Place Rated?
                                                  Based on 385 number of votes by renters, Innslake Place is currently rated 4.4 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Innslake Place?
                                                  Innslake Place is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Innslake Place is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Innslake Place?
                                                  Innslake Place is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Innslake Place?
                                                  Innslake Place is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Innslake Place is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Innslake Place?
                                                  Innslake Place is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 4.4 days to their community reviews in the past year.
                                                  Who manages Innslake Place?
                                                  Pegasus Residential
                                                  What is the pet policy at Innslake Place?
                                                  Cats Allowed
                                                  Rent: $35
                                                  Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                  Dogs Allowed
                                                  Rent: $35
                                                  Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

                                                  Contact Property

                                                  Innslake Place

                                                  February 2024

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                                                  Innslake Place is a 512 - 1,131 sq. ft. apartment in Richmond in zip code 23060. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,285 - $2,406. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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