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Innslake Place

4245 Innslake Drive, Richmond, VA 23060
(415 Reviews & Surveys)
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"Innslake is a very nice community with great access to multiple nearby shops. There's also" ...
$1,203 - $2,124/mo
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Move-In Specials

Move in by April 15th, 2024, and Receive up to $1,500.00 Rent Credit! Contact Leasing Office for Qualifying Details.

Floor Plans & Pricing

1 Bedroom

A2-2

1 Bed, 1 Bath | 604 sq. ft.

$1,340

5 Available Units

See Floor Plan Details

A1

1 Bed, 1 Bath | 575 sq. ft.

$1,368

5 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 710 sq. ft.

$1,398

1 Available Unit

See Floor Plan Details

A1-2

1 Bed, 1 Bath | 512 sq. ft.

$1,203

See Floor Plan Details

A3

1 Bed, 1 Bath | 727 sq. ft.

$1,523

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 864 sq. ft.

$1,794

3 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,131 sq. ft.

$2,094

2 Available Units

See Floor Plan Details

B1-2

2 Beds, 2 Baths | 840 sq. ft.

$1,724

1 Available Unit

See Floor Plan Details

B2-2

2 Beds, 2 Baths | 1,100 sq. ft.

$2,124

1 Available Unit

See Floor Plan Details

B2

2 Beds, 2 Baths | 935 - 939 sq. ft.

$1,839

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

4.4

Safety

4.3

Office Staff

4.4

Maintenance

4.4

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

32

Manager’s Review Engagement

A+

Percentage of reviews responded to

96.88%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.44 days

View Community Timeline
View Community Timeline

Innslake Place Reviews

(80)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1050956

Verified Resident 2022

8/2/2022

I love it here. Everything inside of my apartment is perfect! The space is exactly what I needed, cozy but updated! My only complaint is that there's a weird smell in the hallway of my floor, but my apartment smells great.

    Manager

    8/6/2022

    Innslake Place
    Thank you for your feedback. We have noted your concern regarding the smell in your hallway. If you need additional assistance in any way, please be sure to let us know.

    Updated Review

    Review Author Icon

    Resident 1050200

    Verified Resident 2020 - 2022

    7/31/2022

    Enjoyed my experience in INNSLAKE, Thankful to Gabrielle and Kirby for their support and professionalism. Will not mention the parking. Environment has proven to be safe and secure. The Amenities are a plus.

      Manager

      8/4/2022

      Innslake Place
      Thank you for the 5-star shout-out to Gabrielle and Kirby! We love when our team's efforts have made a difference for our residents. If you would like to share your concern about parking, please visit the office or email us at innslakeplace-pm@pegasusresidential.com.
      Review Author Icon

      Resident 1047930

      Verified Resident 2022

      7/24/2022

      First night after I moved in, there was a bad storm, power went out. I went out to the commons area where a lot of people were gathered and immediately was invited to hang out. Great community of people.

        Manager

        7/28/2022

        Innslake Place
        Thank you for sharing this with us. We love hearing of how our community supported each other and made you feel at home. This made our day! If there is anything we can do to improve your experience, please be sure to let us know.
        Review Author Icon

        Resident 1043666

        Verified Resident 2021 - 2022

        7/10/2022

        When I moved in the complex the management was worst, I had ever seen but when new management took over things improved drastically. I like this community now........................................................

          Manager

          7/14/2022

          Innslake Place
          Thank you so much for the encouraging feedback. We are so pleased to know you see the positive changes we are making. If you have any input on how to make things even better, please don't hesitate to share.
          Review Author Icon

          Resident 1042263

          Verified Resident 2022

          7/5/2022

          It was amazing! The staff was very helpful and move in process went smoothly. The amenities are very nice and the area is safe. I choose this place for its convenience and availability. I heard about this place for my friend.

            Manager

            7/9/2022

            Innslake Place
            Welcome to our community! It makes us happy to hear that our team assisted you so thoroughly with the move-in process. If you need anything as you get settled into your new home, please feel welcome to reach out.

            Updated Review

            Review Author Icon

            Resident 1007705

            Verified Resident 2021 - 2022

            6/30/2022

            Wonderful place to live. Respond to request quickly, are helpful. Nice area, with great amenities. Quiet enough, well kept area. Convenient access to restaurants and other shops. Not far from Short Pump.

              Manager

              7/6/2022

              Innslake Place
              Thank you for the kind words about our wonderful community. We appreciate knowing our team is responsive and our location works so well for you. Please let us know if there is a way for us to make things even better.
              Review Author Icon

              Resident 1033729

              Verified Resident 2020 - 2022

              6/8/2022

              A nice apartment overall but still a lot to be desired. There are a ton of monthly fees that really don't make sense and parking is a pain even though I pay $75 monthly for parking. The walls and ceilings are thin so noise could… See More >
                Manager

                6/10/2022

                Innslake Place
                Thank you for the feedback. We are happy to explain our fees to you. Please visit us in the office at your earliest convenience.
                Review Author Icon

                Resident 1033132

                Verified Resident 2022

                6/6/2022

                Great customer service, love it here so far. Was nervous at first since it was such a rushed decision, but the location and the amenities really rocked my world. I also felt extremely welcomed by the staff.

                  Manager

                  6/9/2022

                  Innslake Place
                  Thank you for your positive review and for sharing your thoughts. We love when our residents are happy!
                  Review Author Icon

                  Resident 1031754

                  Verified Resident 2022

                  6/2/2022

                  It's a beautiful place and office employees are very nice. I like being here. There are many facilities, also the outside our of the apartment is really nice. But the only problem there is some ventilation sound of other building is coming so much to… See More >
                    Manager

                    6/7/2022

                    Innslake Place
                    Thank you for your positive review and for highlighting our nice team and beautiful community. If you would like to further discuss your concern regarding ventilation noise, please visit the leasing office or email us at innslakeplace-pm@pegasusresidential.com.
                    Review Author Icon

                    Resident 1029500

                    Verified Resident 2021 - 2022

                    5/25/2022

                    We are happy with Innslake place apartments community. We have nice neighbours.Its Pet friendly.Easy access for electronic vehicals nice garage. It would be great if we can have elevators at both sides of buildings.

                      Manager

                      6/1/2022

                      Innslake Place
                      Thank you for your positive review and for sharing your thoughts. We love when our residents are happy!

                      Updated Review

                      Review Author Icon

                      Resident 985692

                      Verified Resident 2020 - 2022

                      4/26/2022

                      My experience in this community has been mixed overall. I love the area, convenience, nature & style of the apartment & the community. I was hoping for more consistent upkeep, clean the carpets, repaint/repair common living area damage, refill hand sanitizer dispensers regularly, take out… See More >
                        Manager

                        4/29/2022

                        Innslake Place
                        Thank you for your review. We welcome feedback from our residents on areas that need our attention and have noted your comments regarding community upkeep and rule enforcement. If there is anything additional you'd like to share, please email us at innslakeplace-pm@pegasusresidential.com.

                        Updated Review

                        Review Author Icon

                        Resident 989747

                        Verified Resident 2021 - 2022

                        4/7/2022

                        It's a nice, quiet building that is cheaply built. The walls are cracking more than normal settling, the plumbing is an embarrassment (5 minutes of hot water), garbage disposals and kitchen pipes barely useable, the maintenance staff is prompt but they tend to show up… See More >
                          Manager

                          4/13/2022

                          Innslake Place
                          We are disappointed to read your comments about the quality of your living space. The satisfaction and comfort of our residents are very important to us, and we want to do all that we can to restore this for you. Please email our leasing office at innslakeplace-pm@pegasusresidential.com so that we may further discuss. Thank you.
                          Review Author Icon

                          Resident 1012279

                          Verified Resident 2021 - 2022

                          4/3/2022

                          Love it, it's family friendly, safe, clean. The area has great shops, walking tracks. The gym is clean and accessible Parking is great and safe Building is clean Staff is wonderful Apartment is designed very nicely for a couple to work and live in. It Dan easily be shared because… See More >
                            Manager

                            4/7/2022

                            Innslake Place
                            We really appreciate the 5-star review and your positive feedback about our community and all that we have to offer. It is great to hear how much you enjoy our spacious and well-designed apartment homes. Thank you for sharing this with us!

                            Updated Review

                            Review Author Icon

                            Resident 987411

                            Verified Resident 2020 - 2022

                            3/29/2022

                            When we have a problem with my room appliance and email the apartment's manager, they respond promptly and come to check. I feel that the manager and maintenance person are good. we hope the good service continues in the future.

                              Review Author Icon

                              Resident 994879

                              Verified Resident 2021 - 2022

                              2/2/2022

                              It's been great, very clean and safe place to live. Management is efficient and friendly. I love all of the amenities especially the rooftop! One negative thing is that people don't pick up their dog's poop.

                                Manager

                                2/5/2022

                                Innslake Place
                                Thank you so much for the 5-stars! We are pleased that you are so satisfied with our team and our amenities. Should you want to further discuss your concerns, please be sure to reach out to our team so that we can assist.
                                Review Author Icon

                                Resident 994128

                                Verified Resident 2022

                                1/31/2022

                                So far it has been good, just a few minor issues. The staff is very nice. The apartments are actually more than what i expected with space. The appliances are new. The only issue i really gave leaving on the 1st floor is that the… See More >
                                  Manager

                                  2/3/2022

                                  Innslake Place
                                  We appreciate your review and are pleased that you are enjoying our community. Should you have any additional questions or concerns that we can help with, please do not hesitate to let us know. Thank you!
                                  Review Author Icon

                                  Resident 991381

                                  Verified Resident 2020 - 2022

                                  1/26/2022

                                  It's amazing! I loved living here since I moved in! Everyone is so nice and friendly, and when you put in a service request they are quick and responsive. The poo/game room are a nice touch, just wish there was a TV but other than… See More >
                                    Manager

                                    1/29/2022

                                    Innslake Place
                                    Thank you for your glowing praise of our welcoming community! We work hard to ensure our residents have their needs met promptly, and we are glad to know of your positive experience.
                                    Review Author Icon

                                    Resident 990534

                                    Verified Resident 2022

                                    1/26/2022

                                    Gabrielle and Kolby were terrific in getting me set up and in an apartment in just 1 day. They were incredibly friendly and detailed on what I needed to get a lease. It was really easy. Apartment was clean on move in… See More >
                                      Manager

                                      1/29/2022

                                      Innslake Place
                                      Welcome to our beautiful community! We are committed to outstanding service, and it is wonderful to know that Gabrielle and Kolby made a good impression with their help. We look forward to continuing to serve you well.
                                      Review Author Icon

                                      Resident 982675

                                      Verified Resident 2021

                                      12/19/2021

                                      The new management was accommodating as possible , but still very dissatisfied with the move in process , as we still aren't in the floor plan we signed a lease for , will credit the new management for making the best of the situation and… See More >
                                        Review Author Icon

                                        Resident 956377

                                        Verified Resident 2021

                                        10/8/2021

                                        Staff is second to none. Even when understaffed, Jennifer was always prompt with her responses. The maintenance team is friendly and spot on. Could not ask for much more considering the location and the amenities.

                                          Manager

                                          10/12/2021

                                          Innslake Place
                                          Hi there, It is great to hear that you're enjoying your home at Innslake Place - we will be sure to pass your kind words along to Jennifer! Have a great day. Innslake Place Management
                                          Review Author Icon

                                          Resident 925028

                                          Verified Resident 2020 - 2021

                                          7/8/2021

                                          This is the first apartment where I am excited about renewing my lease for another year.. I want this apartment to be the last and BEST apartment to live in before purchasing a house. I have made this apartment into a home which is something… See More >
                                            Manager

                                            7/21/2021

                                            Innslake Place
                                            Hello, Thank you so much for your positive comments about Innslake Place! We are thrilled to hear that you are happy with your home at Innslake Place. We are looking forward to having you as a resident for another year! Innslake Place Management
                                            Review Author Icon

                                            Resident 923138

                                            Verified Resident 2021

                                            7/2/2021

                                            Staff are excellent and the maintenance service is pretty prompt. Everything is new and good to use. Just the guest parking is a bit weird since you need to go to the leasing office to get a one day guest parking for your guest… See More >
                                              Manager

                                              7/21/2021

                                              Innslake Place
                                              Hi there, Thanks for taking the time to share your thoughts with us! We appreciate your feedback regarding the guest parking procedures and will pass this along to our team to review and evaluate in order to best improve this process. Innslake Place Management
                                              Review Author Icon

                                              Resident 907022

                                              Verified Resident 2021

                                              5/22/2021

                                              Ive lived in Innslake Place for almost 6 months now and everyone who works here has been nothing but incredible to us! The maintenance team is incredible, I somehow got a sock stuck in my dryer back to back and they were incredible and helped… See More >
                                                Manager

                                                7/21/2021

                                                Innslake Place
                                                Hello, It is wonderful to read such a great review about Innslake Place! We hope to keep providing you, and all of our residents, with the excellent service you deserve. Innslake Place Management
                                                Review Author Icon

                                                Resident 895557

                                                Verified Resident 2020 - 2021

                                                4/20/2021

                                                Some nights people come in super loud, people above you decide to clean late at night with power equipment like vacuum cleaners. Trash fairies are a charge of $25 even if dont use them. Charged for monthly parking and trash service pickup is three days… See More >
                                                  Manager

                                                  7/21/2021

                                                  Innslake Place
                                                  Hello, We appreciate your feedback and suggestions. We will pass this along to our team to evaluate and work to improve. If there is anything else we can do to make your experience more pleasant, please don't hesitate to reach out to us. Innslake Place Management
                                                  Review Author Icon

                                                  Resident 853938

                                                  Verified Resident 2020

                                                  12/15/2020

                                                  great community, good service, great maintenance staff. Address all the maintenance issues proactively. Timely response to maintenance calls. No disturbance or noise during day or night time. The staff keeps the common area clean always.

                                                    Manager

                                                    8/17/2021

                                                    Innslake Place
                                                    Hi there, Thank you for your kind words and this wonderful review! We are so happy that you are enjoying your home at Innslake Place. Have a great day! Innslake Place Management

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $35. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                    • Dogs Allowed
                                                      Rent: $35. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Bike Storage
                                                    • Car Charging Stations
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Conference Room
                                                    • Controlled Access
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • Media Package
                                                    • On-site Management Team
                                                    • Online Payments Accepted
                                                    • Online Payments Accepted and Resident Portal
                                                    • Online Resident Services
                                                    • Package Acceptance System
                                                    • Pool
                                                    • Smoke Free Community
                                                    • Valet Trash Service
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                                                    Leasing

                                                    Located in the newly reinvented urban center of Innsbrook, Innslake Place showcases condo-inspired apartments paired with thoughtful finishes, sought-after amenities, and modern conveniences. Live and work in the bustling Innsbrook community. Custom-designed apartments boast open-concept floorplans fit with gourmet kitchens, plank-style wood flooring, and light-filled living spaces. Come experience all our community has to offer, including a roof-top resident lounge and brand new resort-style swimming pool. Start your day with a two-minute walk to the coffee shop or go for a run around the lakes.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 04:00 PM
                                                    This community is managed by

                                                    Pegasus Residential

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 415 number of votes by renters, Innslake Place is currently rated 4.4 out of 5 stars.
                                                    Innslake Place is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Innslake Place is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Innslake Place is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Innslake Place is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Innslake Place is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Innslake Place is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 96.875% of their community reviews in the past year.
                                                    Managers have replied within 4.44 days to their community reviews in the past year.
                                                    Pegasus Residential
                                                    Cats Allowed
                                                    Rent: $35
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Dogs Allowed
                                                    Rent: $35
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350.00 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $35 for each pet which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Move in by April 15th, 2024, and Receive up to $1,500.00 Rent Credit! Contact Leasing Office for Qualifying Details.

                                                    Contact Property

                                                    Innslake Place

                                                    April 2024

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                                                    Innslake Place is a 512 - 1,131 sq. ft. apartment in Richmond in zip code 23060. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,203. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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