#1,460 #16 #138

What is epIQ?

Park West End

5300 Glenside Drive, Richmond, VA 23228
(671 Reviews & Surveys)
Review Quote Icon
"This community is quiet. Lights throughout the parking lots make walking in the parking l" ...
$1,293 - $1,883/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials

Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

Floor Plans & Pricing

1 Bedroom

The Maymont

1 Bed, 1 Bath | 510 sq. ft.

$1,293

5 Available Units

See Floor Plan Details

The Valentine

1 Bed, 1 Bath | 624 sq. ft.

$1,393

2 Available Units

See Floor Plan Details

The Virginia

1 Bed, 1 Bath | 710 sq. ft.

$1,373

1 Available Unit

See Floor Plan Details

2 Bedrooms

The Innsbrook

2 Beds, 1 Bath | 836 sq. ft.

$1,500

4 Available Units

See Floor Plan Details

The Dominion

2 Beds, 2 Baths | 930 sq. ft.

$1,883

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.2

Safety

4.0

Office Staff

4.2

Maintenance

3.9

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

46

Manager’s Review Engagement

A+

Percentage of reviews responded to

95.6522%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.43 days

View Community Timeline
View Community Timeline

Park West End Reviews

(175)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 990044

Verified Resident 2012 - 2024

2/21/2024

This community is quiet. Lights throughout the parking lots make walking in the parking lots at night safe. The laundry mats are convenient being available twenty four hours, seven days a week. The gym is nice as well.

    Updated Review

    Review Author Icon

    Resident 1213649

    Verified Resident 2023 - 2024

    2/18/2024

    Its ok except the hallways everywhere I go to are filthy. And it doesn't make sense that they have to be that way washing them or even painting over them. Get the crew to let people know the date and time it's going to be… See More >
      Manager

      2/21/2024

      Park West End
      Thank you for sharing your constructive thoughts about our hallway maintenance. We will certainly share and discuss this with our team. If you would like to follow up with us regarding this matter, please visit the office or email us at ParkWestEnd-pm@pegasusresidential.com.
      Review Author Icon

      Resident 1226281

      Verified Resident 2024

      2/13/2024

      I didn't like the interaction with the property manager. When I told her something came up with me picking up my key is there anything we can do to accommodate me. She flat out said no didn't offer any alternatives and when I… See More >
        Manager

        2/19/2024

        Park West End
        Thank you for bringing this to our attention. Our goal is to provide courteous and professional service at all times, and we apologize if you received anything less than our best. We would like to speak with you to learn more about your interaction with our team. Please email us at communications@pegasusresidential.com.
        Review Author Icon

        Resident 1223366

        Verified Resident 2023 - 2024

        2/4/2024

        Quiet neighborhood. Apartments are updated with stainless steel appliance and modern paint job. Close to major interstates. Nearby shopping. Close enough to city limits. Maintenance work could be a lot better.

          Manager

          2/7/2024

          Park West End
          We appreciate your candid feedback and are glad to see you are overall enjoying the community and all the nearby conveniences. We would love the opportunity to speak to you further about your concerns with maintenance however and welcome you to reach out to the office directly at 804-261-5686 or parkwestend-pm@pegasusresidential.com.

          Updated Review

          Review Author Icon

          Resident 1207420

          Verified Resident 1999 - 2024

          1/12/2024

          STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING STOP ASKING

            Manager

            1/24/2024

            Park West End
            Thank you for your feedback. We are sorry if you are not enjoying your experience and ask that you come by the office or email us at ParkWestEnd-pm@pegasusresidential.com to share any specific concerns with us. We look forward to assisting you soon.
            Review Author Icon

            Resident 1215422

            Verified ProspectVisited 2024

            1/8/2024

            Very pleasant experienced and welcoming. Answered all the questions and concerns I had with a knowledgeable response.I was really pleased with the tour and knowledge of the property and the community.Looking forward to being a possible Resident

              Manager

              1/10/2024

              Park West End
              Our team appreciates your interest in our wonderful community! We were happy to speak with you during your visit, and it was our pleasure to assist you with your tour. We hope to welcome you as a resident soon.
              Review Author Icon

              Resident 1211432

              Verified Resident 2023

              12/24/2023

              It's OK. Not my favorite. Staff is great. OK location. Just need better maintenance. Plumbing is terrible. Has not been fixed. Water. Your self your survey is -------- and doesn't mean anything. I do is run me in circles and ---- you. pressure not that… See More >
                Manager

                1/4/2024

                Park West End
                Thank you for sharing your thoughts with us. While we are pleased to know you enjoy your interactions with our team, we are sorry to hear of any outstanding maintenance concerns you may have. We want your home to be comfortable for you and ask that you visit the office or email us at ParkWestEnd-pm@pegasusresidential.com for immediate assistance.
                Review Author Icon

                Resident 1206331

                Verified Resident 2023

                12/8/2023

                Moving in was good, keys and lease was available at the scheduled time and there was no wait. The staff was very friendly and professional. The apartment was clean and ready for move in. The washer and dryer was a plus.

                  Manager

                  12/13/2023

                  Park West End
                  We are so glad to hear that you had such a great move-in experience and found our staff and amenities to be a plus. We know moving is a big decision and we are so happy that you have chosen to call Park West End home.

                  Updated Review

                  Review Author Icon

                  Resident 1175137

                  Verified Resident 2015 - 2023

                  12/3/2023

                  This is a conveniently located apartment community with good maintenance service at the present time. Most residents are courteous with a few exceptions. There is enough parking, and the grounds are well maintained.

                    Manager

                    12/6/2023

                    Park West End
                    Thank you for sharing your satisfaction with our location, maintenance team, and courteous atmosphere. If there is a way for us to make things even better, please come by the office or email us at ParkWestEnd-pm@pegasusresidential.com for assistance.
                    Review Author Icon

                    Resident 1200877

                    Verified Resident 2023

                    11/19/2023

                    The administration office is friendly and always answers quickly. The apartment was clean and the building is quiet. We are very close to many places to eat and only 5 minutes from a Walmart. They are very pet friendly

                      Manager

                      11/22/2023

                      Park West End
                      Thank you for sharing your satisfaction with our friendly and responsive team and our clean and well-located community. We appreciate your positive review, and if there is any way for us to improve your experience, please stop by the office or email us at ParkWestEnd-pm@pegasusresidential.com to let us know.
                      Review Author Icon

                      Resident 1199687

                      Verified Resident 2023

                      11/15/2023

                      Overall a good experience. Everyone I spoke to was helpful and respectful. Community is accessible and quiet. Some fixtures were not working when I moved in,but maintenance was able to fix the issue within 24 hours

                        Manager

                        11/16/2023

                        Park West End
                        We are so glad to hear that you had such a great experience. If we can do anything to turn your 4 start experience into a 5 star experience, please let us know!
                        Review Author Icon

                        Resident 1198880

                        Verified ProspectVisited 2023

                        11/12/2023

                        It was clean when I went to ask about rental properties that could be available and quiet..it was nice to see that your maintenance staff seemed to be attentive.Staff was friendly and helpful by scheduling me in the future to notify me if a property… See More >
                          Manager

                          11/14/2023

                          Park West End
                          We are so glad to hear that you enjoyed your visit to our community. We look forward to welcoming you to your new home here in the near future.
                          Review Author Icon

                          Resident 1198422

                          Verified Resident 2023

                          11/10/2023

                          Es tranquila y agradable, tiene buenas ?reas y es buena la organizaci?n en cuanto el personal administrativo ya que atienden de la manera m?s eficaz las dudas, inquietudes y problemas referentes a la propiedad

                            Manager

                            11/14/2023

                            Park West End
                            ¡Gracias por sus amables palabras para nuestro maravilloso equipo! Es un placer servir a nuestros residentes y brindarles el servicio atento que distingue a nuestra comunidad. Nos alegra mucho saber que aprecia nuestros esfuerzos.
                            Review Author Icon

                            Resident 1197580

                            Verified Resident 2023

                            11/8/2023

                            Not bad close to broad street better then other places diverse community parking is ok, prices could be cheaper but whatever am I at the 200 characters limit yet guess not sigh life is annoying but what else are you going to do.

                              Manager

                              11/13/2023

                              Park West End
                              We are so happy to know this has been your experience. We strive to perform at a level of excellence, so thank you for your stamp of approval. Our team values resident feedback, so we would love to hear your suggestions to improve your experience even further. We are excited to serve you.

                              Updated Review

                              Review Author Icon

                              Resident 1192792

                              Verified Resident 2023

                              11/5/2023

                              Muy buen punto agradable y muy bella la vista del apartamento y todo tranquilo un hambriento agradable y estoy muy contento x ser parte de esta cumunidad y mi excelente la atenci?n del sr Federico muy amable

                                Manager

                                11/9/2023

                                Park West End
                                Tus comentarios son muy reconfortantes. Agradecemos la oportunidad de estar aquí para usted y apreciamos sus amables palabras sobre el Sr. Federico. Gracias por deleitarse con nuestro equipo y comunidad.

                                Updated Review

                                Review Author Icon

                                Resident 1071598

                                Verified Resident 2016 - 2023

                                10/29/2023

                                The Pegasus corporation is very professional. The development its a pleasure to live here. The community is safe and walking distance to eateries, stores, and shopping malls. The property managers, and the maintenance staff are outstanding . I have recommended… See More >
                                  Manager

                                  11/1/2023

                                  Park West End
                                  Thank you for the glowing review. We are so happy to hear that our team has met your expectations and that you love living here so much that you have referred others.
                                  Review Author Icon

                                  Resident 1192915

                                  Verified Resident 2023

                                  10/25/2023

                                  I didn't use And having a 200 character breakdown of something I didn't do seems like the only way to finish the survey is to do just that. However, I'm happy for the opportunity.

                                    Manager

                                    10/28/2023

                                    Park West End
                                    Thank you for taking the time to share your positive review. We are always happy to know that our amazing community has made a good impression, and we hope you will contact us anytime if there is something we can do for you.
                                    Review Author Icon

                                    Resident 1189125

                                    Verified Resident 2017 - 2023

                                    10/16/2023

                                    .None at this time. I would like to have my rug shampoo yearly at renewal if needed. My rug may need replacement due to my dog making holes in it under my Sofa. My clothes washer may need to be replaced since… See More >
                                      Manager

                                      10/19/2023

                                      Park West End
                                      We appreciate your feedback and would be happy to address any concerns that you may have. Please reach out directly to the leasing office. Thank you!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1175132

                                      Verified Resident 2023

                                      10/16/2023

                                      It's been an okay experience. I think the price is kind of high but the neighbor seems safe and quiet. I will say the team could be more understanding and kind towards people when dealing with financial difficulties. The staff seems cold and not willing… See More >
                                        Manager

                                        10/19/2023

                                        Park West End
                                        We appreciate your feedback and are concerned about some of the interactions with our team you have mentioned. At your convenience, can you please reach out directly at parkwestend-pm@pegasusresidential.com so that we can understand better. Thank you!
                                        Review Author Icon

                                        Resident 628602

                                        Verified Resident 2023

                                        10/8/2023

                                        Maintenance staff is terrible, apartments falling apart and no one will do anything about it, USPS packages that don't fit in your tiny mailbox don't even get delivered and you'll have to stalk the mail delivery person or go to the post office every time

                                          Manager

                                          10/13/2023

                                          Park West End
                                          Thank you for bringing these matters to our attention. We are sorry to hear you feel this way about our maintenance team and our community and want to make sure all of your concerns are addressed. When you have a moment, please come by the office or email us at ParkWestEnd-pm@pegasusresidential.com for assistance. We hope to see you soon.
                                          Review Author Icon

                                          Resident 1185923

                                          Verified Resident 2023

                                          10/2/2023

                                          Great experience, move in was fast, easy and pain-free. Leasing agents were very accomodating and helped me move from my last apartment. I had just moved to the southside of Richmond and FAFO that they had terrible pests. Once I googled this community and applied… See More >
                                            Manager

                                            10/5/2023

                                            Park West End
                                            We are happy to hear of your fast and easy move-in and our accommodating team. Thank you for sharing your positive experience, and if you have any questions, please stop by the office or email us at ParkWestEnd-pm@pegasusresidential.com.
                                            Review Author Icon

                                            Resident 1185768

                                            Verified ProspectVisited 2023

                                            10/1/2023

                                            Horrible experience ..I did not like the experience ..I'm not going back. To this apartment. Not goin back. no way.. horrible experience not alll..this was horrible . I was there and on time

                                              Manager

                                              10/13/2023

                                              Park West End
                                              Thank you for your feedback. We are very sorry to hear you didn't enjoy your experience in our community and would like to know how we could have made it better. Would you be willing to share your specific concerns with us so that we can improve? When you have a moment, please email us at ParkWestEnd-pm@pegasusresidential.com to discuss. We hope to hear from you soon.
                                              Review Author Icon

                                              Resident 1185117

                                              Verified Resident 2023

                                              9/28/2023

                                              The apartment itself is nice and spacious . I just feel like it could've looked better. Upon icing in there were spiders and a big roach and a centipedes which come as along but I wish it was went through before the move in so… See More >
                                                Manager

                                                10/3/2023

                                                Park West End
                                                We appreciate your feedback about your experience. We aim to have our homes fully ready for move-in and apologize if this wasn't the case for you. If you have any pending concerns that need our attention, please visit the office or email us at ParkWestEnd-pm@pegasusresidential.com for assistance. Thank you.
                                                Review Author Icon

                                                Resident 1180150

                                                Verified ProspectVisited 2023

                                                9/12/2023

                                                I didnt appreciate to ask the future resident to do the tour by himself without any assistance from the associate, it's unprofessional. Also, nobody was available to give information even if associates were in their office

                                                  Manager

                                                  9/16/2023

                                                  Park West End
                                                  Thank you for sharing this with us. We strive for high-quality service, and your experience does not represent the typically high standards we hold ourselves to. We apologize for any disappointment and wish we had made a better impression. We want to make sure all your questions are answered and ask that you contact us at ParkWestEnd-pm@pegasusresidential.com for assistance. We hope to hear from you soon.
                                                  Review Author Icon

                                                  Resident 1165656

                                                  Verified Resident 2023

                                                  8/1/2023

                                                  Very nice staff and very welcoming when I first visited the property until I chose to move in and got my apartment! I like the location as well as it close to my job. Maintenance came pretty quick as well with issues that I have.

                                                    Manager

                                                    8/19/2023

                                                    Park West End
                                                    We are so pleased our team made such a great impression during your tour and have continued to be helpful now that you are moving in. Our door is always open, so please be sure to reach out if you need any assistance. Thank you for letting us know and welcome to the community!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Guest Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350 for the 1st pet, $150 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Rent: $30. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350 for the 1st pet, $150 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • BBQ Grills
                                                    • BBQ and Picnic Area
                                                    • Basketball Court
                                                    • Business Center
                                                    • Clubhouse
                                                    • Credit Card Payments Accepted
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Online Payments Accepted and Resident Portal
                                                    • Online Resident Services
                                                    • Pet-Friendly Community
                                                    • Se Habla Espanol
                                                    • Weight Machines
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Make your next home in one of our beautiful, spacious one and two-bedroom apartments. Were just minutes away from all the excitement Richmond, VA, has to offer including great shopping, dining and entertainment. Each newly-renovated unit features walk-in closets, fireplaces, vaulted ceilings, a patio or balcony and much more! When youre not kicking back in the modern comfort of your own apartment, youll enjoy our community amenities like lighted tennis courts, fitness center, and beautiful pool with its very own waterfall. Located near downtown Richmond, I-95, I-64 and Powhite Parkway, you're never too far from the action! Schedule a tour today and get ready to fall in love with everything our pet-friendly apartments have to offer.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:00 AM - 07:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Pegasus Residential

                                                    A
                                                    A
                                                    Communities
                                                    139

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    How is Park West End Rated?
                                                    Based on 671 number of votes by renters, Park West End is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Park West End?
                                                    Park West End is rated 4.2/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Park West End is rated 3.9/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at Park West End?
                                                    Park West End is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Park West End?
                                                    Park West End is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Park West End is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Park West End?
                                                    Park West End is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 95.6522% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 4.43 days to their community reviews in the past year.
                                                    Who manages Park West End?
                                                    Pegasus Residential
                                                    What is the pet policy at Park West End?
                                                    Cats Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350 for the 1st pet, $150 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Rent: $30
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $350 for the 1st pet, $150 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $30 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

                                                    Contact Property

                                                    Park West End

                                                    February 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Park West End is a 510 - 930 sq. ft. apartment in Richmond in zip code 23228. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,293. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.