What are noise levels like at Pohlig Box Factory?

The community is rated 4.2/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pohlig Box Factory?

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How safe is Pohlig Box Factory?

The community is rated 4.6/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.9/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.38 days to their community reviews in the past year.

What is the pet policy at Pohlig Box Factory?

Cats Allowed Comments: $300 non-refundable pet fee. No additional pet rent. 2 cat maximum.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 4+ Beds, 1 Bath

Ratings & Prices for Pohlig Box Factory, Richmond, VA

Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4.6
Office Staff	4.7
Maintenance	4.8
Neighborhood	4.9
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.9/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	2.38 days

Ratings & Reviews (183 Reviews)

No reviews match your search.

Verified Resident • vrp • 2019 - 2021

02/11/2021

It's a nice location. Stores and restaurants within walking distance. It is a very historical neighborhood and within walking distance to various historical buildings and sites. There's a grocery store and drug store right next door.

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

02/12/2021

It's great to hear that you've enjoyed such a positive overall living experience with us and we value the feedback. It sounds like our peaceful location has been a good fit. Thanks for taking the time to share your positive feedback and we hope you'll let us know whenever we can be of assistance!

Verified Resident • vrp • 2020 - 2021

01/30/2021

I love the apartment itself, but it is way too noisy. There is a lot of street noise, the Cross-fit gym on the first floor is loud and shakes the building, and I can hear almost everything from the apartment above mine (including footsteps, toilet being… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

02/01/2021

We apologize for any noise issues you've encountered, as well any other challenges. Our team is always here to assist, so please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. We appreciate you and it's our goal to improve your experience!

Verified Resident 823195 • vrp • 2020

11/10/2020

Despite the pandemic it was comfortable to visit the building and speak with the onsite manager. Online tours of apartments and viewing empty apartments made it easy to find the right fit. The communal areas are kept clean and quiet. I appreciate the locked entrance. See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

11/11/2020

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is providing exceptional service and we are ecstatic that we met that mark!

Verified Resident 822831 • vrp • 2020

09/23/2020

A very nice, relaxed community in Church Hill/Shockoe Bottom. Apartments are nice, though Pohlig is a generally nicer building than Superior. Superior is on its way though- our apartment was newly renovated with new appliances and flooring. Unfortunately, the floor is significantly crooked in the bedrooms,… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/24/2020

It's great to hear that you've enjoyed such a positive overall living experience with us and we value the feedback. We would love the opportunity to assist you with your dryer as soon as possible. Please contact our office at your earliest convenience for further assistance. Thank you and we look forward to assisting you!

Verified Resident 812181 • vrp • 2020

09/05/2020

I've recently moved in and so far everything has been great! Management is wonderful and so are the residents. Prime location and so far parking has not been an issue. I'm really loving living here and would recommend this apartment complex to all my friends!

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/08/2020

We are thrilled to have you as part of the Pohlig Box Factory community! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Verified Resident 805249 • vrp • 2020

08/18/2020

lovely apartment with tons of natural light and space. large open kitchen, but no pantry. huge balcony with beautiful views. Love the local area with the grocery store right next door and many restaurants within walking distance. Cue surrounding neighborhoods with many local parks perfect for… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

08/19/2020

We are so happy to hear that you're enjoying your experience at Pohlig Box Factory! Thanks for taking the time to share your positive feedback and we hope you'll let us know whenever we can be of assistance. Thanks!

Verified Resident 794299 • vrp • 2007 - 2020

07/21/2020

I have lived here for a little over 12 years now. Recently came under new management and so far I am satisfied. I am excited to see what new things are coming down the pipe along with the new up keep of the property.

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

07/29/2020

We appreciate the support and are happy to hear that you're enjoying your experience at Pohlig Box Factory. Thanks for taking the time to share your positive feedback and we hope you'll let us know whenever we can be of assistance. Thanks!

Verified Resident 762302 • vrp • 2017 - 2020

04/28/2020

Always prompt with issues. Management goes above and beyond making sure things are good. Response time is quick. Building is kept clean. No neighbor issues. It's a smoke free building which is a huge plus. Love living here.

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

04/30/2020

We are truly thrilled to know that you are having a great experience at Pohlig Box Factory! It is our goal to continue meeting your expectation and if there is anything you need, please do not hesitate to reach out to us!

jafilson • Resident • 2018 - 2019

12/29/2019

This is, hands down, the best place I have lived at and I've lived from New York to Florida. The building has been very well renovated but still keeps it's historic charm. Tenants are quiet, polite, and courteous. Neighborhood is very walkable. The leasing agent, Holly,… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

06/12/2020

We are so happy to hear that you are enjoying your living experience at Pohlig Box Factory! As new management, we look forward to continue meeting your expectation and if there is anything you need, please feel free to contact our office!

mbc7956 • Former Resident • 2013 - 2019

11/24/2019

Best place to live in Richmond! I lived in this apartment complex for all 6.5 years that I lived in Richmond and there's a good reason I never moved. There are many fantastic aspects about this place! Location: this place is situated right between Churchill and… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

12/23/2019

Thank you so much for sharing this! We appreciate the time you spent to let people know about your time at Pohlig. Best wishes to you in your new home!

kcsigi • Former Resident • 2019

09/15/2019

The Box Factory is not only the best apartment my partner and I have lived in, but the property manager and the staff are the best group of folks running an apartment building that I've ever seen. The building is the only one that is managed… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/30/2019

We are so happy to hear you enjoyed your time while living at Pohlig. We work so hard to ensure every resident has a pleasant experience. We are proud we exceeded expectations. Best wishes to you in your new home! You are always welcome back at Pohlig! :)

Resident • 2019

09/07/2019

I actually live in the next door building, Superior Apartments. I've lived here since the beginning of July and it is easily the best apartment I've ever lived in. I love my place, and the building is beautiful. But easily the best thing about living here… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/09/2019

Thank you so much for your thorough and thoughtful review! We love seeing that the work we do is appreciated. We hope to continue to make you happy!! :)

Former Resident • 2019

08/31/2019

Rarely do I write reviews, however, my experience at Pohlig Box Factory was absolutely outstanding, with the credit going to Holly, a fabulous manager who can be relied upon to create a beautiful, well-maintained and peaceful apartment community environment. I recommend the community 100%.

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/09/2019

We are so honored that you took the time to write of your experience here at Pohlig! Thank you for your time and kind words. :)

jonejl19 • Former Resident • 2018 - 2019

07/10/2019

My review is for Superior Apartments (attached to Pohlig). I lived at Superior for 1.5 years, and unfortunately had to relocate due to my S.O.'s schooling, and was so so sad to leave. Superior has by far been the best place I have ever rented, and… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

07/18/2019

We are so happy to hear we made such an impression on you! Best wishes in your new home and you are always welcome back at Superior! :)

jeff1111 • Resident • 2015 - 2019

06/17/2019

The apartment's are spacious, quiet, and very nice. Washing machine and dryer in the unit, central air and heat, new kitchen appliances...you name it. The apartment and its convenient location (depending on where you need to be) alone would give it a great rating, but what… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

07/02/2019

Thank you Jeff for taking the time to write a review about your time at Pohlig. We are so happy to hear you enjoyed your time in Richmond and at Pohlig. Best wishes to you in your new home!

Allison_M321 • Former Resident • 2018 - 2019

06/07/2019

I lived in a third floor apartment in the Superior building, which is managed by the same team as Pohlig. This is hands down the nicest and best apartment building I have ever lived in! Brick walls, exposed pipes, and the most beautiful views over Shockhoe… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

07/02/2019

Wow! Thank you so much Allison for your thoughtful and thorough review. We are so happy you enjoyed living at our community and hope you are happy in your new home. You are always welcome back here!

Lindsay_C842 • Former Resident • 2017 - 2018

02/10/2019

We actually lived at Superior, which has the same property management/maintenance as Pohlig. We stayed May 2017-Dec 2019. Best staff ever. Holly is amazing at her job. Any time we had an issue, it was resolved in under 24 hours (and sometimes within 30 minutes). We… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

02/11/2019

Thank you for sharing your experience living at Superior! Make sure you stop by and say hello! :)

Tamela_B124 • Former Resident • 2017 - 2018

01/23/2019

I really enjoyed living here. I was brand new to the Richmond Area when I moved into Pohlig. Holly went above and beyond to make my transition to the city and neighborhood an easy one. As a single woman, I had my reservations about living in… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

01/23/2019

We are so happy to hear you enjoyed your time here at Pohlig Box Factory. As you know, we strive to make sure everyone has a pleasurable experience living here. Best wishes in your new home and if you ever find your way back downtown we would love to have you back! :)

fitzpact 233867 • vrp • 2016 - 2018

11/29/2018

I had a very enjoyable experience living here. Holly is by far the best land lord/building manager I've ever interacted with. She's goes out of her way to make sure everything is running smoothly from package delivery to updates about city work happening around the building.… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

11/29/2018

We appreciate your kind words! Best of luck to you up the Hill! :) If you ever need ANYTHING you let us know!

Former Resident • 2014 - 2018

11/26/2018

We lived at the Superior Apartments for four years in two different apartments. We loved the building's character and beauty. The best part of living there was the staff. The apartment manager, Holly, is incredible; she helped us multiple times, often in the middle of the… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

11/28/2018

Best wishes to you in your new home! We will miss you and your sweet notes on your rent checks!! :)

Resident • 2017 - 2018

11/16/2018

Living at Pohlig Box is like living and being protected by family. Holly is the most amazing property manager you can ever imagine. Her care about everyone who lives there is so evident in every thing she does. She is always available by email and text… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

11/19/2018

I am truly humbled by your kind words for me and the staff at Pohlig. It's nice to see all of our efforts are noticed. Thank YOU for making our job so easy!

Brad_Z • Former Resident • 2018

09/27/2018

I will start with saying that this was one of the best experiences that I have had at a rental property. The building was fantastic! Living in a location that had much history was a real breath of fresh air. The building was manged in the… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/28/2018

Hi Brad! Thank you for your kind words. We are so glad to hear you enjoyed your time at the PoBo! If you ever need anything in the future, please let us know!

samjchoi • Former Resident • 2013 - 2018

09/04/2018

As someone who moved in to Pohlig after reading all the positive reviews I can personally testify it was one of the best decisions I made during my time in Richmond. Loved the building, friendly neighbors and the neighborhood! However, I must say like many other… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

09/05/2018

Hi Sam! Thank you so much for sharing about your time here at the PoBo. I can honestly say it's not the same without you here. :) Take care my friend and you will always have a home here at Pohlig!

Katie_M197 • Former Resident • 2016 - 2018

08/21/2018

I simply cannot say enough good things about our time at Pohlig - we're honestly sad to leave! I know for sure I'll never have another apartment/renting experience as seamless and lovely as this one. Our rent was affordable, our apartment is full of charm, and… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

08/21/2018

Thank you so much for your detailed and thorough review, Katie! We strive to make sure every resident has an enjoyable experience and we are so happy we were able to deliver that to you. Best wishes to you in your new home and if you ever need anything let us know. The service doesn't end when you move! :)

clm93 • Former Resident • 2015 - 2018

05/28/2018

If I could pick up Pohlig Box Factory and move it to the town I moved to, I would! These apartments were the best I have ever lived in and would not have moved if I were not leaving Richmond. Holly is the most personable and… See More

Useful 0

Thanks for voting!

Report

Pohlig Box Factory Manager

05/29/2018

Thank you for taking the time to let others know what living at Pohlig was like for you. We appreciate your kind words. Best wishes to you in your new home!

•

Updated Review