Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.5 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.5 days |
We are sorry to hear you feel this way. We want nothing more than to address your concerns with our service as soon as possible, so please contact our office at 804-364-9199 or [email protected] We look forward to hearing from you.
Hi Kathleen, thank you so much for letting us know how satisfied you have been with our friendly, attentive service! Our team members work hard each and every day to ensure that residents always have their needs met. It is very reassuring to know that all of our efforts have paid off. Please do not hesitate to reach out if we can help with anything else.
It's extremely encouraging to know how highly you value our community's atmosphere, maintenance, customer service, and location! We aim to provide a wide range of services and amenities that satisfy our residents' every need, so please know our leasing team is always available if you ever have any questions or concerns.
What's better than a satisfied resident? A satisfied resident who writes a review! Seriously, this review made our day! Thank you so much for sharing your positive feelings about your home. If you need us, please reach out! Our office is open Monday-Saturday 9:30-5:30. You can reach us at 804-364-9199 or community email [email protected]
We are so happy that you're pleased with our community. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience with our future residents. If you need anything, pleasedon't hesitate to contact our management office. 804-364-9199 or email us at community email [email protected]
We are so happy that you're pleased with our community. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience with our future residents. If you need anything, pleasedon't hesitate to contact our management office. 804-364-9199 or email us at community email [email protected]
We really appreciate you taking the time to leave this positive review! Your time is valuable and you spent some of that time to compliment us - THANK YOU SO MUCH! Let us know what we can do to keep you happy! Our management office is open Monday-Saturday 9:30-5:30. Phone: 804-364-9199
We use resident feedback as our primary indicator of performance, so you can't even imagine how much it means to us to see how in love you are with our community! Your glowing praise of our premium location, superior value, and family-friendly atmosphere lets us know that we're succeeding at our goal of demonstrating excellence in everything we do! We'll always be here to assist you, so if there's anything we can help you with, please feel free to visit the office or give us a call.
It's such a lovely surprise to see your great rating and review of our peaceful, well-maintained community! We're thrilled to know that you're enjoying the fruits of our labor, because we aim to demonstrate nothing short of excellence in everything we do and provide here. We welcome any suggestions on how we can improve your experience with our mail service just come by our office or call when you can. Thanks!
We really appreciate you taking the time to leave this positive review! Your time is valuable and you spent some of that time to compliment us - THANK YOU SO MUCH! Let us know what we can do to keep you happy! Our management office is open Monday-Saturday 9:30-5:30. Phone: 804-364-9199 email address: community email [email protected]
We enjoy having you here. We have been actively working on making improvements for our residents and are happy to see that they're being noticed. We appreciate you taking the time to give us positive feedback and we look forward to many more good experiences. If you ever need to contact us you can do so directly at 804-364-9199
Thank you for choosing us as your home and for taking the time to share your opinion with our future residents. You may contact our management office directly at 804-364-9199 Monday-Saturday 9:30-5:30, or email us at community email [email protected]
Few things make us happier than satisfied residents! We are so pleased that you enjoy calling Reflections of West Creek your home! Please let us know if there is anything you need to continue to love your home! 804-364-9199 Thank you so much!
We're sorry you're having a negative experience as customer service is important to us. It's hard to respond to anonymous reviews and we would like to assist you. Please contact the management office directly so that we can rectify your issues. You can contact us Monday-Saturday 9:30-5:30, at 804-364-9199 or email us at community email [email protected]
Every resident is important and we are sincerely sorry that you have experienced a problem. We would love to schedule a meeting to document and address your issues and concerns. We look forward to hearing from you and working to resolve your issues. Your review is anonymous so we need you to contact us. Our office is open Monday-Saturday from 9:30-5:30, our phone number is 804-364-9199
Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day!!! Please let us know if there's anything we can do to help you continue to enjoy your home. 804-364-9199.
Thank you! We always encourage feedback from our residents and your feedback is especially nice and helpful! We sincerely appreciate you taking the time to review The Reflections of West Creek and will do our very best to keep you happy! Should you need anything, please feel free contact us. 804-364-9199
We regret that you have had an unpleasant experience. Resident satisfaction is extremely important to us. Please give us the opportunity to change your opinion. Your review is anonymous so we ask that you contact us to rectify your concerns. We can be reached at 804-364-9199 & community email is [email protected] The management office is open Monday-Saturday 9:30-5:30. We look forward to improving your opinion.
We are so proud of the Reflections of West Creek and thrilled that you love living here! Thank you for the GREAT review! If you need anything, please feel free to contact us! Our management office is open Monday-Saturday 9:30-5:30. Call 804-364-9199 or email community email [email protected], we're here for you!
Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day!!! Please let us know if there's anything we can do to help you continue to enjoy your home. 804-364-9199
What's better than a satisfied resident? A satisfied resident who writes a review! Seriously, this review made our day! Thank you so much for sharing your positive feelings about your home. If you need us, please reach out! Our office is open Monday-Saturday 9:30-5:30. You can reach us at 804-364-9199 or community email [email protected]
Every resident is important and we are sincerely sorry that you have experienced a problem. We would love to schedule a meeting to document and address your issues and concerns. We look forward to hearing from you and working to resolve your issues. Your review is anonymous so we need you to contact us. Our office is open Monday-Saturday from 9:30-5:30, our phone number is 804-364-9199, and you can contact the management team directly at community email [email protected]
We are so happy that you're pleased with our community. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience with our future residents. If you need anything, please don't hesitate to contact our management office. 804-364-9199.
Your concerns are very important to us. You may contact our management office directly at 804-364-9199 Monday-Saturday 9:30-5:30, or email us at [email protected] We will be looking into this issue immediately. Thank you!
We really appreciate you taking the time to leave a review. We would love to schedule a time with you meet and discuss your concerns. Let us know what we can do to keep you happy! Our management office is open Monday-Saturday 9:30-5:30. Phone: 804-364-9199 email address: [email protected]
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Reflections of West Creek