What are noise levels like at Reflections of West Creek?

The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Reflections of West Creek?

The community is rated 3.7/5 stars, signifying much satisfaction on average.

How safe is Reflections of West Creek?

The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.7/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3.7/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 3.5 days to their community reviews in the past year.

What is the pet policy at Reflections of West Creek?

Dogs Allowed Restrictions: Breed restrictions apply. Comments: Non refundable pet fees required, no more than 2 pets per apartment

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 3+ Baths

Ratings & Prices for Reflections of West Creek, Richmond, VA

Renter Ratings

Noise	N/A
Grounds	3.7
Safety	3.7
Office Staff	3.7
Maintenance	3.7
Neighborhood	3.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.5 days

Ratings & Reviews (222 Reviews)

No reviews match your search.

Resident • 2020

11/08/2020

Worst apartment. Poor management. We moved here more than two months. When I moved complainant about no painter apartment, broken appliances, counter top burned-previous residence burned mark, now mold issues. Nobody will come and solve this issue so far.

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

11/13/2020

We are sorry to hear you feel this way. We want nothing more than to address your concerns with our service as soon as possible, so please contact our office at 804-364-9199 or [email protected] We look forward to hearing from you.

KATHLEENMARY12 • Resident • 2018 - 2020

09/20/2020

After reading a disturbing review I would like to differ I would like to say I have had no problems living in Reflections, the Office Staff is amazing and our manager Lindsay is always available to call you back and help or fix issues in her… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

09/22/2020

Hi Kathleen, thank you so much for letting us know how satisfied you have been with our friendly, attentive service! Our team members work hard each and every day to ensure that residents always have their needs met. It is very reassuring to know that all of our efforts have paid off. Please do not hesitate to reach out if we can help with anything else.

Resident • 2017 - 2019

11/07/2019

Excellent community in terms of wide spread and good maintenance. Excellent schools. Nice support from leasing office and support team. community events etc are conducted are good. Location of the apartment is good.

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

11/14/2019

It's extremely encouraging to know how highly you value our community's atmosphere, maintenance, customer service, and location! We aim to provide a wide range of services and amenities that satisfy our residents' every need, so please know our leasing team is always available if you ever have any questions or concerns.

Verified Resident 615719 • vrp • 2017 - 2019

03/14/2019

Everyone on the team has been very nice and accommodating, even when I had extenuating circumstances. They care about the community and work quickly to solve problems. My neighbors are mostly quiet and keep to themselves. I like that the children play in the courtyard area… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

04/25/2019

What's better than a satisfied resident? A satisfied resident who writes a review! Seriously, this review made our day! Thank you so much for sharing your positive feelings about your home. If you need us, please reach out! Our office is open Monday-Saturday 9:30-5:30. You can reach us at 804-364-9199 or community email [email protected]

Verified Resident 613764 • vrp • 2018 - 2019

03/10/2019

The apartments are well maintained and some of the cheapest ones available in Short Pump. The location is incredibly convenient??” walking distance to Short Pump Town Center and connected by sidewalks to other community resources, 5 minute drives to get on 295, 64, or 288. Maintenance… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

04/25/2019

We are so happy that you're pleased with our community. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience with our future residents. If you need anything, pleasedon't hesitate to contact our management office. 804-364-9199 or email us at community email [email protected]

Verified Resident 612131 • vrp • 2018 - 2019

03/06/2019

I moved in to reflextions in the mid of January and my experience so far has been very good. The apartments are very spacious, clean and very well maintained. Any maintenance requests addressed immediately and I'm very impressed with that. Management staff Emily has helped me… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

04/25/2019

Verified Resident 607644 • vrp • 2018 - 2019

02/23/2019

A good experience. Nice and helpful staff. I like this community. A good experience. Nice and helpful staff. I like this community. A good experience. Nice and helpful staff. I like this community. A good experience. Nice and helpful staff. I like this community. A good… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

03/07/2019

We really appreciate you taking the time to leave this positive review! Your time is valuable and you spent some of that time to compliment us - THANK YOU SO MUCH! Let us know what we can do to keep you happy! Our management office is open Monday-Saturday 9:30-5:30. Phone: 804-364-9199

Verified Resident 596632 • vrp • 2018 - 2019

01/24/2019

The location is great for an awesome price. You can't fine a better price in the area. Very convient to shopping and restaurants of your choice. This is also a kid friendly atsmosphere. If you're looking for a great location with additional activities for you or… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

03/07/2019

We use resident feedback as our primary indicator of performance, so you can't even imagine how much it means to us to see how in love you are with our community! Your glowing praise of our premium location, superior value, and family-friendly atmosphere lets us know that we're succeeding at our goal of demonstrating excellence in everything we do! We'll always be here to assist you, so if there's anything we can help you with, please feel free to visit the office or give us a call.

Verified Resident 594861 • vrp • 2018 - 2019

01/20/2019

I have had an extremely good experience. The property is well maintained. The dunpsters are cleaned weekly. I have had a few mail issues which can be a big pain. Overall a great experience thoug.Any place that will remian quiet while I sleep and let me… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

01/24/2019

It's such a lovely surprise to see your great rating and review of our peaceful, well-maintained community! We're thrilled to know that you're enjoying the fruits of our labor, because we aim to demonstrate nothing short of excellence in everything we do and provide here. We welcome any suggestions on how we can improve your experience with our mail service just come by our office or call when you can. Thanks!

Verified Resident 582676 • vrp • 2018

12/12/2018

It??™s a great property. Very clean and quite. A very safe community to live in. I love the amount of space you get in the one bedroom apartment. It is perfect for me and my dog. I love the different amenities the apartment complex has to… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

02/06/2019

Conniegr1 • Resident • 2017 - 2018

12/06/2018

Thanks to the staff for being so helpful. We appreciate it. Whenever we have had an issue the office staff and maintenance personnel are prompt. It is a great location to live in and the apartments are up-to-date.. A great area for walking as the grounds… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

01/12/2019

We enjoy having you here. We have been actively working on making improvements for our residents and are happy to see that they're being noticed. We appreciate you taking the time to give us positive feedback and we look forward to many more good experiences. If you ever need to contact us you can do so directly at 804-364-9199

Verified Resident 573912 • vrp • 2018

11/21/2018

Very quiet, very clean, just too many spyders at summer time. I tried to find an apartment for 3 months, and this one is the best to compare price and amenities, neighborhood, neighbors, landscape. The apartments is close to Short Pump Center, many restaurants, supermarket, gas… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

12/04/2018

Thank you for choosing us as your home and for taking the time to share your opinion with our future residents. You may contact our management office directly at 804-364-9199 Monday-Saturday 9:30-5:30, or email us at community email [email protected]

Verified Resident 571631 • vrp • 2016 - 2018

11/15/2018

We are living in this community since 2016 and recently renewed our lease further. Reflections of west creek is a nice community and best value for money as compared to other short pump communities. Location is hard to beat,apartments are spacious, maintenance team is responsive, Friendly… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

11/21/2018

Few things make us happier than satisfied residents! We are so pleased that you enjoy calling Reflections of West Creek your home! Please let us know if there is anything you need to continue to love your home! 804-364-9199 Thank you so much!

Former Resident • 2018

09/15/2018

Watch out for the loop holes. Everything was fine until I moved out. That was when I found out the the contract was quite different than explained to me when I signed up for the apartment. I rented a smoking apartment only to find out that… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

10/30/2018

We're sorry you're having a negative experience as customer service is important to us. It's hard to respond to anonymous reviews and we would like to assist you. Please contact the management office directly so that we can rectify your issues. You can contact us Monday-Saturday 9:30-5:30, at 804-364-9199 or email us at community email [email protected]

Verified Resident 529803 • vrp • 2018

08/20/2018

not availablejdjdkksjsjzjsjsjjsjsjsjsjsjjsjsjsjshshuwudghsosnsj didiisiajs sisisjsjdjdndj didjjs cjsisisjsjzjizjs disiisisjksidjskjsj didiidisiisidjskjsjziihz djsjjs

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

08/22/2018

Every resident is important and we are sincerely sorry that you have experienced a problem. We would love to schedule a meeting to document and address your issues and concerns. We look forward to hearing from you and working to resolve your issues. Your review is anonymous so we need you to contact us. Our office is open Monday-Saturday from 9:30-5:30, our phone number is 804-364-9199

Verified Resident 528298 • vrp • 2012 - 2018

08/16/2018

My experience has been very positive. The staff is excellent, maintenance requests are completed on time, and the location is perfect. The phase 2 apartments are nice enough; the phase 1 should honestly be less expensive, but are priced the same. The pet policy is great,… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

08/21/2018

Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day!!! Please let us know if there's anything we can do to help you continue to enjoy your home. 804-364-9199.

Verified Resident 515131 • vrp • 2018

07/18/2018

Except inadequate parking slots for the particular building I love moving to the community. Maintenance is excellent. Property management staff provides excellent service. If they have online maintenance request portal it would be easier.

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

07/31/2018

Thank you! We always encourage feedback from our residents and your feedback is especially nice and helpful! We sincerely appreciate you taking the time to review The Reflections of West Creek and will do our very best to keep you happy! Should you need anything, please feel free contact us. 804-364-9199

Former Resident • 2018

07/13/2018

I lived there for a couple years, but was really glad when. I moved out. Although you're in a great school district, the management and maintenance staff leave much to be desired. Request for minor repairs took over a week. Impromptu last minute apartment inspections, sometimes… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

07/16/2018

We regret that you have had an unpleasant experience. Resident satisfaction is extremely important to us. Please give us the opportunity to change your opinion. Your review is anonymous so we ask that you contact us to rectify your concerns. We can be reached at 804-364-9199 & community email is [email protected] The management office is open Monday-Saturday 9:30-5:30. We look forward to improving your opinion.

Verified Resident 512102 • vrp • 2007 - 2018

07/11/2018

Service needs are always addressed quickly and professionally. The apartment and complex are well maintained. Staff works hard to ensure safety and comfort for all residents. Issues are addressed quickly and fairly. I am very happy to be a resident! See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

07/13/2018

We are so proud of the Reflections of West Creek and thrilled that you love living here! Thank you for the GREAT review! If you need anything, please feel free to contact us! Our management office is open Monday-Saturday 9:30-5:30. Call 804-364-9199 or email community email [email protected], we're here for you!

Verified Resident 511621 • vrp • 2018

07/10/2018

The office personnel were a large part of getting me to sign a lease here. Paloma and Elizabeth were so welcoming and knowledgeable from the start, and their kindness and professionalism has not changed a bit since we moved in. See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

07/10/2018

Verified Resident 498738 • vrp • 2018

06/11/2018

It was a great experience here. management and staff work on time. Cleanliness is very great I would like to recommend my friends for this apartment. Happy to live here and happy to communicate with management. See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

06/26/2018

Verified Resident 492229 • vrp • 2015 - 2018

05/26/2018

Reflections of west creek is great. Friendly staff and maintenence. All request met quickly and efficently. Great pool! Phase 2 pool is always quiet and clean. Sometimes the kids run around causing mayhem. It??™s easy to run them off though. They are scared of shouting and… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

06/05/2018

Verified Resident 461625 • vrp • 2018

03/07/2018

So far my experience has been pretty good. I have had a couple of issues with the apartment, but the staff has been great about doing what they can to remedy them. The staff is very friendly and helpful.

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

03/08/2018

We are so happy that you're pleased with our community. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience with our future residents. If you need anything, please don't hesitate to contact our management office. 804-364-9199.

Verified Resident 461621 • vrp • 2017 - 2018

03/07/2018

I moved in almost 6 months back and until today the apartment just meets my expectations and there is no specific concerns I have with the community except for the trash compactors which gets full in short span of time and there is no regular cleaning… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

03/08/2018

Your concerns are very important to us. You may contact our management office directly at 804-364-9199 Monday-Saturday 9:30-5:30, or email us at [email protected] We will be looking into this issue immediately. Thank you!

Verified Resident 461588 • vrp • 2014 - 2018

03/07/2018

The community is at par with expectations. The maintenance staff is prompt and efficient. There are two problems I have experienced over and over, 1. The leasing office staff is less oriented to help or work with you 2. The trash disposal is full and unserviceable… See More

Useful 0

Thanks for voting!

Report

Reflections of West Creek Manager

03/08/2018

We really appreciate you taking the time to leave a review. We would love to schedule a time with you meet and discuss your concerns. Let us know what we can do to keep you happy! Our management office is open Monday-Saturday 9:30-5:30. Phone: 804-364-9199 email address: [email protected]

•

Updated Review

Useful

Thanks for voting!

Report

Reflections of West Creek

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsC+

Review CountD

Manager's Review EngagementA+

Manager's Review Reply TimeA

Ratings & Reviews (222 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Reflections of West Creek Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time