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KATHLEENMARY12
Resident · 2018 - 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/20/2020
After reading a disturbing review I would like to differ I would like to say I have had no problems living in Reflections, the Office Staff is amazing and our manager Lindsay is always available to call you back and help or fix issues in her control. The Assistant manager Danielle also does a great job! Then there is Emily and Erin they are polite and are always there to help. Dustin is our Maintenance supervisor he is doing a great job. There may be kids out playing but they are kids. The office did get a toe on the children running around. My apartment walls are not at all thin we do not here anyone else in other apartments. You will always have normal noise in an apartment. Even in a house you never know your neighbors, there is no such thing as Perfect perfect is how you look at it. Either your glass is half empty or half full. I love living at Reflections!
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Reflections of West Creek Manager

09/22/2020

Hi Kathleen, thank you so much for letting us know how satisfied you have been with our friendly, attentive service! Our team members work hard each and every day to ensure that residents always have their needs met. It is very reassuring to know that all of our efforts have paid off. Please do not hesitate to reach out if we can help with anything else.

 1 Previous Review
Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/28/2020
I lived in Reflections for 2 yrs I had to relocate, for a yr when coming back to VA I rented again at Reflections excellent staff in the office our manager Lindsay is fantastic, our Assistant Manager Danielle is wonderful! Staff members Emily, and Erin are also so efficient and so nice. Our maintenance supervisor Dustin is also amazing! James is part of the maintenance staff he is polite efficient and always there to help. When he comes to do his job in your home he is respectful and he makes sure the bottom of his shoes are clean. He does his job very well. Thank you, Dustin, James, and all the staff in the office. I am so happy to live at Reflections of West Creek. Our apartment is Quiet, Maintenance grounds are kept perfect Neighborhood awesome staff excellent.
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Reflections of West Creek Manager

09/02/2020

Hi Kathleen, we sincerely appreciate your feedback! It has been an absolute pleasure to provide you with such an exceptional home over the past two years, and we are glad to know that we have met or exceeded all of your expectations. Here's hoping for many more fantastic years to come.

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