Retreat at West Creek
#1,035 #8 #101

What is epIQ?

Retreat at West Creek

1000 Wilkes Ridge Place, Richmond, VA 23233
(364 Reviews)
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"The office staff at The Retreat at West Creek are wonderful group of individuals that cond" ...
$1,510 - $3,563/mo
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Move-In Specials

Lease now and save $600! Certain exclusions may apply.

Floor Plans & Pricing

1 Bedroom

Tyler

1 Bed, 1 Bath | 700 sq. ft.

$1,523 - $2,623

6 Available Units

See Floor Plan Details

Ashton

1 Bed, 1 Bath | 700 sq. ft.

$1,621 - $2,620

2 Available Units

See Floor Plan Details

Notch

1 Bed, 1 Bath | 751 sq. ft.

$1,510 - $2,458

1 Available Unit

See Floor Plan Details

Notch II

1 Bed, 1 Bath | 774 sq. ft.

$1,535 - $2,433

1 Available Unit

See Floor Plan Details

Concord

1 Bed, 1 Bath | 718 sq. ft.

$1,570 - $2,468

1 Available Unit

See Floor Plan Details

2 Bedrooms

Pruitt

2 Beds, 2 Baths | 1,190 sq. ft.

$1,948 - $3,348

6 Available Units

See Floor Plan Details

Hunter

2 Beds, 2 Baths | 1,190 sq. ft.

$1,838 - $3,278

3 Available Units

See Floor Plan Details

Lafeyette

2 Beds, 2 Baths | 1,073 sq. ft.

$3,288

2 Available Units

See Floor Plan Details

Sawyer

2 Beds, 2 Baths | 1,073 - 1,091 sq. ft.

$1,828 - $3,248

2 Available Units

See Floor Plan Details

Whitaker

2 Beds, 2 Baths | 1,091 sq. ft.

$2,018 - $3,183

1 Available Unit

See Floor Plan Details

Jordan

2 Beds, 2 Baths | 1,308 sq. ft.

$2,313 - $3,563

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.7

Safety

4.3

Office Staff

4.4

Maintenance

4.5

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

43

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A

Average time to respond to reviews

2.12 days

View Community Timeline
View Community Timeline

Retreat at West Creek Reviews

(300)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 795091

Verified Resident 2020 - 2024

2/28/2024

I've enjoyed being there it's very comforting and relaxing. Whenever I have issues, they get handled within a timely manner. This area is expanding year after year but I enjoy staying here and calling this place my home.

    Manager

    3/1/2024

    Retreat at West Creek
    Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
    Review Author Icon

    Resident 1050956

    Verified Resident 2023 - 2024

    2/11/2024

    This community is exactly what I would want in an apartment. My neighbors are friendly and quiet. There's very minimal noise that's present in a lot of other communities. I think it's a combination of the way the property is built and the respectful nature… See More >
      Manager

      2/13/2024

      Retreat at West Creek
      Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

      Updated Review

      Review Author Icon

      Resident 1158532

      Verified Resident 2023 - 2024

      1/16/2024

      Very nice apartments and a good two bedroom, two bath configuation. Ground floor has a lot of air conditioner/heat pump noice year round. A lot of big aggresive dogs, pitbulls, German Shepherds, etc. If you like dogs you are good, but they… See More >
        Manager

        1/18/2024

        Retreat at West Creek
        Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

        Updated Review

        Review Author Icon

        Resident 1143425

        Verified Resident 2023 - 2024

        1/16/2024

        The community is very nice as well as the curb appeal. The unit in the complex that I'm staying is older and the fixtures and rugs in the bedrooms could be replaced because they are very worn down and or dark and dingy. The windows… See More >
          Manager

          1/18/2024

          Retreat at West Creek
          We welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, Retreat at West Creek

          Updated Review

          Review Author Icon

          Resident 213520

          Verified Resident 2014 - 2024

          1/9/2024

          A very nice place to live. Well maintained. Rent continues to go up every year which is very concerning to me. The grounds are kept up very well. Love the location, convenient to interstates and great shopping. Overall I love living… See More >
            Manager

            1/11/2024

            Retreat at West Creek
            Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
            Review Author Icon

            Resident 1207640

            Verified Resident 2023

            12/11/2023

            Good until move in date i was contacted day of and told apartment was handicap and I needed to be assigned another one after I have already changed electricity, comcast, and mailing address? but we got everything straightened out and it has been smooth sailing… See More >
              Manager

              12/13/2023

              Retreat at West Creek
              Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

              Updated Review

              Review Author Icon

              Resident 1191516

              Verified Resident 2021 - 2023

              12/7/2023

              Great minus the appliances breaking frequently. The other issue I have is the noise level and parking availability. Yes there are garages but you aren't guaranteed to get one attached to your unit which makes no sense to me.

                Manager

                12/8/2023

                Retreat at West Creek
                Hi, we're disappointed to hear of the negative experience you had at our location. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
                Review Author Icon

                Resident 1201800

                Verified Resident 2023

                11/22/2023

                The staff (Melinda) made it a very easy process. She asked the right questions to show us units that were what we were looking for and practical for my needs. Application process was easy and straightforward.

                  Manager

                  11/24/2023

                  Retreat at West Creek
                  Hello, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
                  Review Author Icon

                  Resident 1199965

                  Verified Resident 2023

                  11/16/2023

                  Only on Premises little over a month but so far satisfied. As for the surroundings very clean and well maintained. The staff courteous and welcoming. Very helpful in regards to my seeking a great community to reside.

                    Manager

                    11/17/2023

                    Retreat at West Creek
                    Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
                    Review Author Icon

                    Resident 1199881

                    Verified Resident 2021 - 2023

                    11/16/2023

                    I have had a great experience with the community. Office staff not so much. Communication and delivery could use much improvement. On the other hand, the maintenance team here is amazing. They are extremely responsive and kind.

                      Manager

                      11/17/2023

                      Retreat at West Creek
                      Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

                      Updated Review

                      Review Author Icon

                      Resident 1162141

                      Verified Resident 2023

                      11/9/2023

                      Not luxury apartments. I've had bugs, uneven floors, thin floors with squeaks, thin front door and outer walls. I can hear every car go by, every person climbing the stairs, and every door close. The location is good. Lots of dog turds. Everyone here… See More >
                        Manager

                        11/11/2023

                        Retreat at West Creek
                        Hi, we are disappointed to learn of your experience here at Retreat at West Creek, but will take this opportunity to improve. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working towards a resolution. Retreat at West Creek ResidentCare@maac.com
                        Review Author Icon

                        Resident 1196949

                        Verified Resident 2023

                        11/7/2023

                        Well maintained property where tenants concerns are prioritized. Rapid response to queries or concerns. Our 2 bedroom apartment has nicely appointed bathrooms and spacious bedrooms with large walk-in closets. The kitchen is very user friendly and the counters provide ample work/storage room.

                          Manager

                          11/9/2023

                          Retreat at West Creek
                          Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                          Review Author Icon

                          Resident 1195278

                          Verified Resident 2023

                          11/2/2023

                          Excellent facilities and staff. Conveniently located with excellent access to everything. All requests for maintenance are handled promptly and done professionally. Grounds are well maintained and presentable.

                            Manager

                            11/4/2023

                            Retreat at West Creek
                            Hi, thank you so much for your positive comments about Retreat at West Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                            Review Author Icon

                            Resident 1193530

                            Verified ProspectVisited 2023

                            10/27/2023

                            The complex is very clean, and the rental office was very warm and welcoming. The agent made me feel welcomed and genuinely wanted me to move there, I felt at home. I'm strongly lean towards moving into the complex.

                              Manager

                              10/29/2023

                              Retreat at West Creek
                              Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
                              Review Author Icon

                              Resident 1193207

                              Verified Resident 2022 - 2023

                              10/26/2023

                              love it here ,its peaceful and quite people are very nice the staff in the front office is very helpful if we have a problem the job is done very quickly and done right , we are always kept up to date on bad weather alerts.

                                Manager

                                10/28/2023

                                Retreat at West Creek
                                Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

                                Updated Review

                                Review Author Icon

                                Resident 1171103

                                Verified Resident 2023

                                10/17/2023

                                My experience at the Retreat at West Creek has exceeded all my expectations. The entire staff is very friendly and professional. They go above and beyond to be helpful and respond to inquiries and/or requests. This is a lovely community with all the amenities conveniently… See More >
                                  Manager

                                  10/18/2023

                                  Retreat at West Creek
                                  Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

                                  Updated Review

                                  Review Author Icon

                                  Resident 827569

                                  Verified Resident 2019 - 2023

                                  10/8/2023

                                  Leased for over 3 years. Management follows policies when it concerns financial matters, less when it comes to trash or pets. Trash dumpsters frequently filled. Maintenance upkeep levels reduced in all areas of property and rent increased each renewal.

                                    Manager

                                    10/10/2023

                                    Retreat at West Creek
                                    Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1151952

                                    Verified Resident 2023

                                    10/7/2023

                                    I'm enjoying living at the Retreat at West Creek. The Office staff and maintenance are wonderful and professional. The property and Building 8 are well-maintained. My neighbors are responsible, respectful, and quiet.

                                      Manager

                                      10/8/2023

                                      Retreat at West Creek
                                      Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
                                      Review Author Icon

                                      Resident 1182091

                                      Verified Resident 2023

                                      9/19/2023

                                      My experience as of today has been positive and notable for having experienced cordial interactions with those encountered whether administrative or maintenance staff. Requests for maintenance issues have been prompt, professional and cordial. As of today I can only state that I… See More >
                                        Manager

                                        9/21/2023

                                        Retreat at West Creek
                                        Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1168717

                                        Verified Resident 2023

                                        9/12/2023

                                        I searched the Henrico, Glen Allen, Goochland, Ashland, Mechanicsville, Richmond and surrounding areas for an apartment that appealed to me. I considered a few! One community kept coming back to my mind and felt more comfortable to me. The Retreat at West Creek! It just… See More >
                                          Manager

                                          9/15/2023

                                          Retreat at West Creek
                                          Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1167333

                                          Verified Resident 2023

                                          8/26/2023

                                          Nice community. People are neighborly; but respect your privacy. The only downside: remember apartment communities have thin walls. If you don't to hear footsteps above, live top floor; otherwise white noise. Can't hear voices; so all in all? the pluses of this community outweigh thin… See More >
                                          Manager

                                          8/29/2023

                                          Retreat at West Creek
                                          Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
                                          Review Author Icon

                                          Resident 1173041

                                          Verified Resident 2023

                                          8/23/2023

                                          My experience here from the very beginning has been awful. All they really care about is making money by putting bodies in the apartment, that's all. I passed on a really great apartment to live here and I've regretted it since.

                                            Manager

                                            8/28/2023

                                            Retreat at West Creek
                                            Hi, we are disappointed to hear that you did not have a more positive experience with us at Retreat at West Creek. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
                                            Review Author Icon

                                            Resident 1167953

                                            Verified ProspectVisited 2023

                                            8/8/2023

                                            The Retreat at West Creek offers a terrific location with easy access to interstates, shopping, and dining, along with beautiful amenities, well-designed floor plans, and a top-notch staff. I highly recommend this community!

                                              Manager

                                              8/11/2023

                                              Retreat at West Creek
                                              Hi, thank you so much for your positive comments about Retreat at West Creek! If you have any further questions, please give us a call. We're always happy to help!
                                              Review Author Icon

                                              Resident 315480

                                              Verified Resident 2022 - 2023

                                              8/1/2023

                                              The community is modern, sleek, and quiet comparatively to others around the area of Richmond. We moved here without being able to tour the property and immediately fell in love with how it feels like an actual community/neighborhood as opposed to feel judged by neighbors.… See More >
                                                Manager

                                                8/3/2023

                                                Retreat at West Creek
                                                Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                                Review Author Icon

                                                Resident 1165314

                                                Verified Resident 2023

                                                7/31/2023

                                                Bathroom, living room and kitchen areas bedroom, having checked out the complex, and totally enjoying what we are seeing, we are more than happy with her apartment. Hopefully we will continue for years to be satisfied.

                                                  Manager

                                                  8/3/2023

                                                  Retreat at West Creek
                                                  Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

                                                  Features & Amenities

                                                  Parking
                                                  • Carport
                                                  • Covered Parking
                                                  • Garage
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
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                                                  • Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Additional Storage
                                                  • BBQ and Picnic Areas
                                                  • Business Center
                                                  • Car Wash Center
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Community Room with Wi-Fi
                                                  • Courtyard
                                                  • Dog Park
                                                  • Elevator
                                                  • Fitness Center
                                                  • High-Speed Internet
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • On-site Manager
                                                  • Package Acceptance
                                                  • Package Receiving Service
                                                  • Pet Friendly Community with No Breed Restrictions
                                                  • Pet Wash Stations
                                                  • Pool
                                                  • Recycling Program
                                                  • Resident Lounge
                                                  • Storage Space
                                                  • Sundeck
                                                  • Walking and Biking Trails
                                                  • Wi-Fi Access
                                                  • WiFi in Common Areas
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                                                  Leasing

                                                  TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Live a life of luxury at Retreat at West Creek in Richmond, VA. These one- and two-bedroom apartment homes are uniquely designed, many offering granite countertops, wood flooring, and garden tubs. All homes include a full-size washer/dryer. Relax by the resort-style saltwater pool and listen to the splashing of the fountains, or hang out in the pavilion as you grill burgers. Let your pup play off the leash in the dog park, where all breeds are welcome. Conveniently located just west of Short Pump Town Center, Retreat at West Creek offers easy access to I-64 and I-295. It's about 20 minutes to the center of Richmond, and there are many great dining, shopping, and entertainment options in the neighborhood.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  MAA

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                                                  A
                                                  Communities
                                                  295

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Retreat at West Creek Rated?
                                                  Based on 364 number of votes by renters, Retreat at West Creek is currently rated 4.5 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Retreat at West Creek?
                                                  Retreat at West Creek is rated 4.7/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Retreat at West Creek is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Retreat at West Creek?
                                                  Retreat at West Creek is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Retreat at West Creek?
                                                  Retreat at West Creek is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Retreat at West Creek is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Retreat at West Creek?
                                                  Retreat at West Creek is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 2.12 days to their community reviews in the past year.
                                                  Who manages Retreat at West Creek?
                                                  MAA
                                                  What is the pet policy at Retreat at West Creek?
                                                  Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Lease now and save $600! Certain exclusions may apply.

                                                  March 2024

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                                                  Retreat at West Creek is a 700 - 1,308 sq. ft. apartment in Richmond in zip code 23233. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,510 - $3,563. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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