Ratings & Prices for Retreat at West Creek, Richmond, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.7
Office Staff	4.7
Maintenance	4.7
Neighborhood	4.8
SatisFacts™ Tour Survey	4.6/5
SatisFacts™ Move-In Survey	4.5/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	4/5

Review Count

Number of reviews in the past 365 days	31

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	4.06 days

Ratings & Reviews (216 Reviews)

No reviews match your search.

Verified Resident 436325 • vrp • 2017

01/01/2018

The office staff at The Retreat at West Creek are wonderful group of individuals that conduct themselves in a very professional manner and was more than helpful to answer any questions that I may of had . Yet, they are caring enough to go above and … See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

01/04/2018

We are elated to hear of the "above and beyond" service you've received from our staff at Retreat at West Creek! Thank you so much for sharing your five-star review!

Verified Resident 866253 • vrp • 2021

01/23/2021

in general, we like it a lot and the only problem or issue was seen is a common area not clean or not properly maintained, should be clean or sweep all the time also at the lease start we notice few issues in the apartment and… See More

Useful 0

Thanks for voting!

Report

Verified Resident • vrp • 2019 - 2021

Updated Review

01/18/2021

This community is in the perfect location, close to the highway with many stores nearby to shop for food, clothing and other necessities. This community is well kept and remains clean. The maintenance tend to all the needs quickly and the tenants are very respectful of… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

01/20/2021

We are so happy to read such a great review about Retreat at West Creek and our maintenance staff! Thank you for acknowledging our efforts to provide our residents with a positive living experience. We hope you have a great day!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2018 - 2020

Updated Review

12/17/2020

I fell in love with the layout, the granite countertops, open-concept in main living area, community-feel& neighbors...the pool has a resort feel & convenience to local shopping, work & main access roads!

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

12/24/2020

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care.

Previous Review

· 09/10/2020

Verified Resident 763469 • vrp • 2020

11/26/2020

Good experience and nice maintenance and staff. Life is quiet and most neighbors ok and respectful. Some not with dogs. Nice view from out apt. Close to outside stores and so on. and easy access from our apt. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/29/2020

We are so happy to read such a great review about Retreat at West Creek!

Verified Resident 481468 • vrp • 2018 - 2020

11/24/2020

I really enjoy living here at The Retreat at West Creek. The management keeps the grounds clean and looking beautiful. They keep on top of people who break the rules with their pets. I love that! The complex is quiet and is kept free of "riff-raff."… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/27/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Retreat at West Creek

Verified Resident 845257 • vrp • 2020

11/19/2020

Wonderful place to live. The apartment is clean and the grounds are beautifully maintained. Would highly recommend this property . The maintenance team has quickly responded to any calls we have made. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/22/2020

We strive for 100% satisfaction, and it is great to see you have had such a positive experience at Retreat at West Creek. Thanks again for the recommendation, and have an amazing day!

Verified Resident 845146 • vrp • 2020

11/18/2020

I visited the rental office several times before signing a lease. I received the same wonderful service each time. They were very detailed and answered all of my questions. The models were decorated so nicely. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/22/2020

We're happy you found our staff to be so supportive during your leasing experience here at Retreat at West Creek. If you have any further questions, please don't hesitate to reach out!

Verified Resident 844918 • vrp • 2013 - 2020

11/18/2020

It is a nice place to live. It is near many stores and entertainment options. The maintenance staff are always willing to come to help at any time of the day or night. The price of the rent is manageable.

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/22/2020

Hi, thank you so much for your positive comments about Retreat at West Creek! We are glad to have you part of our community!

Verified Resident 762852 • vrp • 2020

11/14/2020

Unfortunately, the pandemic and closures etc. started right after moving in which really affected the availability of amenities and social events and so i think it unfair to judge based on my experience.

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

11/17/2020

Hello. Thank you again for taking the time to leave us this feedback. We appreciate you working with us through this times. It's an adjustment, but hopefully things will be back to normal in the near future. Feel free to reach out for any assistance, we would love to help. Have a great day!

Resident • 2020

10/25/2020

I lived in the community for about 6 months. The grounds are well maintained, and the area is safe and beautiful. But, I would NEVER recommend the apartments due to noise from tenants living over you. The noise is UNBEARABLE and UNBELIEVABLE. If you cannot get… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

10/27/2020

Thank you for your feedback and sharing your review.

Verified Resident 729207 • vrp • 2019 - 2020

10/22/2020

This is a Beautiful complex, quite, with a very Aesthetic design and trees that provide a very welcoming place to call home. The area is very quite throughout the year. The availability of screened in porches adds to the uniqueness of the Retreat at West Creek.… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

10/28/2020

Thank you so much for the positive review!

Verified Resident 551165 • vrp • 2018 - 2020

10/08/2020

I love the location and the community. I can't wait for community events to start happening again..It is quiet, I watch everyone walking their dogs and it is just a very peaceful community to live in See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

10/12/2020

Hi, thank you for sharing your positive experience! We hope you have a great day!

Verified Resident 829223 • vrp • 2020

10/06/2020

Management and maintenance has been very responsive to any requests or questions I have raised. My neighbors are respectful and friendly. The maintenance crew does a great job of keeping the grounds clean and attractive. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

10/08/2020

Hi there, reviews like this give us motivation and help us ensure we provide high-quality care! Please let us know if there is anything else we can do for you; we are more than happy to help!

Verified Resident 827569 • vrp • 2019 - 2020

10/03/2020

Management is not flexible in working with residents and meeting needs. Not a social community. Apartments do not meet a luxury standards when you compared to other properties but charge luxury rental rates. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

10/08/2020

We are disappointed to hear you have not had a more positive experience. If you are willing to provide more details, please contact us at [email protected] and allow us up to 49 business hours to respond. We hope to speak with you soon.

Verified Resident 803839 • vrp • 2020

08/14/2020

My experience at The Retreat at West Creek has been great so far! The office staff are a wonderful group of people who really seem to care about their residents. Teisha, who I worked with during the process of moving into my apartment, has been very… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

08/17/2020

Thank you for sharing your move in experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Verified Resident 800589 • vrp • 2020

08/06/2020

Our experience has been really good. Even with the virus to deal with, staff is always quick to respond to any questions and easy to interact with. This is a quiet community with great parking and perfect access to interstate highways and local shopping. See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

08/06/2020

Reviews like this give us motivation and help us ensure we provide high-quality care to all of our residents. Please let us know if there is anything else we can do for you; we are more than happy to help!

Verified Resident 800047 • vrp • 2019 - 2020

08/04/2020

Great location, staff/maintenance team are excellent. Amenities are fantastic and the property is community involved! Price for what is offered is great considering location. Neighbors are also very friendly.

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

08/06/2020

Thank you for this wonderful review about our community and staff! Feel free to reach out to us if you need anything. Have a great day.

Resident • 2020

07/31/2020

Great community, however a communication needs to be sent out about people living on higher floors should be mindful about people living below them. I swear the person above me is an elephant! You can hear everything!!!

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

08/03/2020

Hello, thank you; we appreciate all of your feedback! If you have any further questions or concerns, please give us a call. We're always happy to help!

Verified Resident 795091 • vrp • 2020

07/22/2020

This is a great community. The staff is awesome and the people are very nice. Before I moved here, I heard great things about it but you just take a look for yourself. Location is great to get where you need to go and the community… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

07/24/2020

Thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a great day!

Verified Resident 483936 • vrp • 2017 - 2020

07/14/2020

Overall, I like living in the Retreat At Westcreek Apts in Richmond, Va. However, the apartments are not big enough for the rental rates that you are charging. The bedrooms and closets are too small and the bathrooms are bigger than they need to be. Additionally,… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

07/16/2020

Thank you again for taking the time to let us know how we did. We appreciate your feedback.

Verified Resident 791111 • vrp • 2019 - 2020

07/14/2020

Beautiful community, excellent service and awesome pool. Happy the pool just opened up. Because of the coronavirus the pools been closed until mid July. Grounds for maintain beautifully. Parking is never an issue. Neighbors are generally quiet.

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

07/16/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Verified Resident 598971 • vrp • 2018 - 2020

06/19/2020

We really like living here. The size of our apartment fits us just fine. We enjoy sitting on our porch on nice days . The only problem we have experinced is the person above us walks so heavy at times I think they are comming through.… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

07/23/2020

We're glad you are having such a wonderful living experience with us! If you have any further questions or concerns, please give us a call. We're always happy to help!

Verified Resident 780421 • vrp • 2020

06/16/2020

This is a beautiful apartment community and the leasing staff is very friendly. They made the process of moving during a pandemic very smooth and easy! We are excited to call this place home for a while.

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

06/24/2020

Thank you so much for your positive comments about Retreat at West Creek!

Verified Resident 844868 • vrp • 2017 - 2020

06/11/2020

I love it. Staff are great. Before COVID the resident gatherings were great. Maintenance is attentive. Neighbors are great. Close to everything you need in Short Pump and to my job. Residents move in and out frequently due to market rates of apartments. I wish I… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

06/15/2020

Thank you for your kind review; we are happy to pass along your comments to the team here at Retreat at West Creek! We can't wait to see you again, have a great day!

Verified Resident 778596 • vrp • 2020

06/11/2020

Truly beautiful community and exceptionally outstanding team of positive professionals who standout in their excellence, kindness, and expertise. I love it here--it is a gorgeous, serene, joyful home, and I am very impressed with and very grateful to the magnificent team at The Retreat at West… See More

Useful 0

Thanks for voting!

Report

Retreat at West Creek Manager

06/15/2020

We're glad you've had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Washer/Dryer

Parking

Carport
Covered Parking
Garage
Semi-attached Garages

General

ADA Accessible
Air Conditioner
BBQ and Picnic Areas
Balcony or Patio
Business Center
Car Wash Center
Ceiling Fan
Clubhouse
Coffee Bar
Digital Thermostats
DishWasher
Disposal
Dog Park
Double Vanity
Elevator
Energy and Water Efficient Appliances
Fitness Center
Furnished Apartment Homes
Granite Countertops
Hardwood Flooring
Heat
High Ceilings
High-Speed Internet
Kitchen Islands
Large Closets
Microwave
Monthly Resident Events
Non-smoking Community
On-Site Maintenance
On-site Manager
Package Receiving Service
Pet Friendly Community with No Breed Restrictions
Pet Wash Stations
Pool
Recycling Program
Refrigerator
Shower Tub Combo
Smart Home Technology Systems
Storage Space
Sundeck
Vinyl Flooring
Walk In Closets
Walking and Biking Trails
Wi-Fi Access
WiFi in Common Areas
Window Coverings

Pets

Cats Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
Dogs Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
718
Available
Avail.
N/A
Model
Concord

View Floor Plan

Price
Price
N/A
SQ. FT.
718
Available
Avail.
N/A
Model
Gilmore

View Floor Plan

Price
Price
N/A
SQ. FT.
877
Available
Avail.
N/A
Model
Sanders

View Floor Plan

Price
Price
$1,338 - $2,918
SQ. FT.
700
Available
Avail.
3 Units
Model
Tyler

View Floor Plan

Price
Price
$1,383 - $2,368
SQ. FT.
700
Available
Avail.
2 Units
Model
Ashton

View Floor Plan

Price
Price
$1,393 - $2,753
SQ. FT.
751
Available
Avail.
1 Units
Model
Notch

View Floor Plan

Price
Price
$1,413 - $2,433
SQ. FT.
774
Available
Avail.
2 Units
Model
Notch II

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,232
Available
Avail.
N/A
Model
Griffin

View Floor Plan

Price
Price
N/A
SQ. FT.
1,308
Available
Avail.
N/A
Model
Hampton

View Floor Plan

Price
Price
N/A
SQ. FT.
1,308
Available
Avail.
N/A
Model
Jordan

View Floor Plan

Price
Price
$1,439 - $2,543
SQ. FT.
1,091
Available
Avail.
3 Units
Model
Whitaker

View Floor Plan

Price
Price
$1,439 - $3,263
SQ. FT.
1,073
Available
Avail.
5 Units
Model
Lafeyette

View Floor Plan

Price
Price
$1,494 - $3,183
SQ. FT.
1,073 - 1,091
Available
Avail.
2 Units
Model
Sawyer

View Floor Plan

Price
Price
$1,504 - $2,518
SQ. FT.
1,190
Available
Avail.
1 Units
Model
Hunter

View Floor Plan

Price
Price
$1,524 - $3,348
SQ. FT.
1,190
Available
Avail.
8 Units
Model
Pruitt

View Floor Plan

Price
Price
$1,594 - $2,763
SQ. FT.
1,232
Available
Avail.
2 Units
Model
Luxe

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or with a leasing agent. Retreat at West Creek apartment homes bring the perfect blend of style and serenity. Located in the heart of Richmond, Virginia, residents are just minutes from I-64, I-295 and Wilkes Ridge Pkwy. Residents will also enjoy close proximity to Short Pump Town Center, Sycamore Creek Golf Club, Wegmans, Bogeys Sports Park and shopping centers. Our stylish one and two bedroom apartment homes feature private patios, spacious walk-in closets and full-size washers and dryers. Residents enjoy easy parking options with attached and detached garages. Our luxe amenities include a resort-style saltwater pool with fountain, fitness center, pet spa and outdoor grilling area.

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

There are no questions yet for this property!

Be the first to ask.

· Just Now

Frequently Asked

What are noise levels like at Retreat at West Creek?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Retreat at West Creek?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Retreat at West Creek?
The community is rated 4.7/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 4.06 days to their community reviews in the past year.

Who manages Retreat at West Creek?
Mid-America Apartment Communities, Inc.

What is the pet policy at Retreat at West Creek?
Cats Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
Dogs Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths