Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.06 days |
Contact Property
Retreat at West Creek
1000 Wilkes Ridge Place
Richmond, VA 23233
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.06 days |
We are elated to hear of the "above and beyond" service you've received from our staff at Retreat at West Creek! Thank you so much for sharing your five-star review!
We are so happy to read such a great review about Retreat at West Creek and our maintenance staff! Thank you for acknowledging our efforts to provide our residents with a positive living experience. We hope you have a great day!
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care.
We are so happy to read such a great review about Retreat at West Creek!
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Retreat at West Creek
We strive for 100% satisfaction, and it is great to see you have had such a positive experience at Retreat at West Creek. Thanks again for the recommendation, and have an amazing day!
We're happy you found our staff to be so supportive during your leasing experience here at Retreat at West Creek. If you have any further questions, please don't hesitate to reach out!
Hi, thank you so much for your positive comments about Retreat at West Creek! We are glad to have you part of our community!
Hello. Thank you again for taking the time to leave us this feedback. We appreciate you working with us through this times. It's an adjustment, but hopefully things will be back to normal in the near future. Feel free to reach out for any assistance, we would love to help. Have a great day!
Thank you for your feedback and sharing your review.
Thank you so much for the positive review!
Hi, thank you for sharing your positive experience! We hope you have a great day!
Hi there, reviews like this give us motivation and help us ensure we provide high-quality care! Please let us know if there is anything else we can do for you; we are more than happy to help!
We are disappointed to hear you have not had a more positive experience. If you are willing to provide more details, please contact us at [email protected] and allow us up to 49 business hours to respond. We hope to speak with you soon.
Thank you for sharing your move in experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reviews like this give us motivation and help us ensure we provide high-quality care to all of our residents. Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you for this wonderful review about our community and staff! Feel free to reach out to us if you need anything. Have a great day.
Hello, thank you; we appreciate all of your feedback! If you have any further questions or concerns, please give us a call. We're always happy to help!
Thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a great day!
Thank you again for taking the time to let us know how we did. We appreciate your feedback.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
We're glad you are having such a wonderful living experience with us! If you have any further questions or concerns, please give us a call. We're always happy to help!
Thank you so much for your positive comments about Retreat at West Creek!
Thank you for your kind review; we are happy to pass along your comments to the team here at Retreat at West Creek! We can't wait to see you again, have a great day!
We're glad you've had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
N/A
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Notch II
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Luxe
TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or with a leasing agent. Retreat at West Creek apartment homes bring the perfect blend of style and serenity. Located in the heart of Richmond, Virginia, residents are just minutes from I-64, I-295 and Wilkes Ridge Pkwy. Residents will also enjoy close proximity to Short Pump Town Center, Sycamore Creek Golf Club, Wegmans, Bogeys Sports Park and shopping centers. Our stylish one and two bedroom apartment homes feature private patios, spacious walk-in closets and full-size washers and dryers. Residents enjoy easy parking options with attached and detached garages. Our luxe amenities include a resort-style saltwater pool with fountain, fitness center, pet spa and outdoor grilling area.
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Contact Property
Retreat at West Creek
1000 Wilkes Ridge Place
Richmond, VA 23233