#1,372 #16 #132

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Shockoe Center

1900 East Franklin Street, Richmond, VA 23223
(163 Reviews & Surveys)
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"They have been excellent from day one. Communication has been great. And made me feel welc" ...
$1,129 - $1,639/mo
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Floor Plans & Pricing

1 Bedroom

A7-624

1 Bed, 1 Bath

$1,129 - $1,204

2 Available Units

See Floor Plan Details

A3-514

1 Bed, 1 Bath

$1,179 - $1,254

1 Available Unit

See Floor Plan Details

A13-707

1 Bed, 1 Bath

$1,319 - $1,394

1 Available Unit

See Floor Plan Details

A11-689

1 Bed, 1.5 Baths

$1,564 - $1,639

1 Available Unit

See Floor Plan Details

A14-719

1 Bed, 1.5 Baths

See Floor Plan Details

A15-869

1 Bed, 1.5 Baths

See Floor Plan Details

A10-659

1 Bed, 1 Bath

See Floor Plan Details

A1-418

1 Bed, 1 Bath

See Floor Plan Details

A6-613

1 Bed, 1 Bath

See Floor Plan Details

A9-653

1 Bed, 1.5 Baths

See Floor Plan Details

A12-705

1 Bed, 1.5 Baths

See Floor Plan Details

A8-632

1 Bed, 1 Bath

See Floor Plan Details

A16-951

1 Bed, 1 Bath

See Floor Plan Details

A2-478

1 Bed, 1 Bath

See Floor Plan Details

A4-557

1 Bed, 1 Bath

See Floor Plan Details

A5-590

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

B1-967

2 Beds, 1 Bath

See Floor Plan Details

B2-1256

2 Beds, 2.5 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

B+

Review Ratings

Noise

4.1

Grounds

3.6

Safety

3.6

Office Staff

3.8

Maintenance

4.3

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

13

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.62 days

View Community Timeline
View Community Timeline

Shockoe Center Reviews

(27)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1222809

Verified Resident 2024

2/3/2024

They have been excellent from day one. Communication has been great. And made me feel welcome before I even moved in. I rented the place sight unseen and she went out of her way to help me feel comfortable.

    Manager

    2/4/2024

    Shockoe Center
    Thank you for taking the time to leave us this positive feedback. We are thrilled to know Jasmine and the rest of the team have been so kind and helpful, and we will be sure to tell everyone to keep up the amazing work. We look forward to your continued residency!

    Updated Review

    Review Author Icon

    Resident 1120648

    Verified Resident 2023

    12/26/2023

    I enjoy it here , it is convenient and quiet and have had no issues with neighbors or anyone in the community. I like the old brick and the history with it (used to be a civil war hospital) will be definitely renewing my lease… See More >
      Manager

      12/27/2023

      Shockoe Center
      We're delighted to hear that you're enjoying your stay at Shockoe Center Apartments and appreciate the unique historical character of our property. It's wonderful to know that you find our community convenient and peaceful. We're excited to have you continue as a valued resident. Don't hesitate to reach out to Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com should you have any feedback or suggestions.
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      11/28/2023

      DO NOT MOVE HERE!

      DO NOT MOVE HERE! The issues started from the day I moved in and lasted till after the day I moved out. When I moved in, my apartment was disgusting. I had to spend multiple days scrubbing the floors and kitchen to even make the… See More >
        Manager

        11/30/2023

        Shockoe Center
        We appreciate your detailed review of your experiences at Shockoe Center Apartments. We take all feedback seriously and use it to continually improve our services and facilities. We strive to maintain high standards in our community and are sorry to hear that your experience did not meet expectations. Please know that we value your feedback and will take your comments into consideration for future improvements. Should you wish to discuss your experience further, we are available at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for your time and feedback and we wish you well in your new home.
        Review Author Icon

        Resident 1190622

        Verified Resident 2023

        10/17/2023

        It's a nice big space at a good rate for the area. My cat loves the windows and I like the walking distance to 18th St's nightlife. The amenities are desirable and kept very nice and clean. I especially like the pool access.

          Manager

          10/18/2023

          Shockoe Center
          We appreciate your feedback on your experience at Shockoe Center Apartments. It's great to hear that you're enjoying the ample space, convenient location, and well-maintained amenities, especially the pool. We're glad your cat is enjoying the view too! Should you have any further comments or suggestions, please feel free to connect with Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for choosing Shockoe Center Apartments as your home.

          Updated Review

          Review Author Icon

          Resident 1101987

          Verified Resident 2022 - 2023

          10/17/2023

          So far my experience has been okay. Maintenance is pretty quick, the building is nice as long as the facilities are kept up with- that wasn't the greatest over the summer with the pool. Overall I have enjoyed living here

            Manager

            10/18/2023

            Shockoe Center
            We appreciate you taking the time to share your experiences at Shockoe Center Apartments. It's great to hear that our maintenance team has been responsive and that you're enjoying the building overall. We acknowledge your feedback about the upkeep of our facilities, especially during the summer season. Your input helps us identify areas where we can improve. Should you have any further observations or suggestions, feel free to contact Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for making Shockoe Center Apartments your home.

            Updated Review

            Review Author Icon

            Resident 1016526

            Verified Resident 2022 - 2023

            8/28/2023

            Have lived in the building since 2022 and my apartment has flooded twice in that timeframe. The office staff promise much more than they are able to make happen. I really do love the space and location but the management could definitely be improved.

              Manager

              8/30/2023

              Shockoe Center
              Thank you for taking the time to share your experience as a resident of Shockoe Center Apartments. We're sorry to hear that you've had issues with flooding in your apartment and that the management hasn't met your expectations. It's important to us that our residents feel heard and valued, and we apologize for any inconvenience this may have caused. Please know that we're always working to improve our processes and communication channels to better serve our residents. If you have any further concerns, please don't hesitate to reach out to Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com or stop by the office. Thank you for choosing Shockoe Center Apartments as your home.

              Updated Review

              Review Author Icon

              Resident 1168316

              Verified Resident 2023

              8/25/2023

              Experience living at Shockoe Center has been great so far! The staff has been very friendly and accommodating! The rent is very reasonable especially given the amenities which include a pool, gym, great rooftop, and trash valet! Recommend!

                Manager

                8/28/2023

                Shockoe Center
                Thank you for your kind words, we're glad to hear that you're enjoying your experience at Shockoe Center Apartments! We strive to provide exceptional customer service and are glad that our staff has been accommodating. We're happy to hear that you're taking advantage of our amenities such as the pool, gym, rooftop, and valet trash service. Thank you for your recommendation and for choosing Shockoe Center Apartments as your home! Erin Slagle, (804) 494-8352, bonaventurelistens@bonaventure.com

                Updated Review

                Review Author Icon

                Resident 982313

                Verified Resident 2021 - 2023

                8/21/2023

                A place that is extremely convenient for a lot of things, places, events, and restaurants. You could walk to these places. A very nice place for a great nature walk along the canal up the street. Workout friendly

                  Manager

                  8/22/2023

                  Shockoe Center
                  Thank you for taking the time to share your positive experience at Shockoe Center Apartments. We're thrilled to hear that our location has been convenient for you and that you've been able to enjoy the nearby restaurants and events. We're also glad to hear that you've been able to take advantage of the nature walk along the canal, it's a great way to stay active and enjoy the outdoors. If you have any questions or concerns, please don't hesitate to reach out to Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for choosing Shockoe Center Apartments as your home!

                  Updated Review

                  Review Author Icon

                  Resident 1097053

                  Verified Resident 2022 - 2023

                  8/21/2023

                  aside from the homeless man living in the closet in the hallway for the first two months I lived in this building, it is great! I love my apartment. I have a big beautiful brick wall that goes through the entirety of my apartment and… See More >
                    Manager

                    8/22/2023

                    Shockoe Center
                    Thank you for sharing your experience as a resident of Shockoe Center Apartments. We're thrilled to hear that you love your apartment and the beautiful brick wall and large windows that come with it. We're also glad that you're happy with the affordable rent that includes all utilities. We apologize for any inconvenience caused by the homeless man and we're glad that the issue has been resolved. If you have any further questions or concerns, please don't hesitate to reach out to Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for choosing Shockoe Center Apartments as your home!
                    Review Author Icon

                    Resident 1170477

                    Verified Resident 2022 - 2023

                    8/15/2023

                    For my first apartment, Shockoe Center has been great. I have plenty of space in a one-bed apartment for a half-decent price given the market. Heck, I renewed my lease a month ago and that should speak for itself.

                      Manager

                      8/18/2023

                      Shockoe Center
                      Thank you for taking the time to share your positive experience as a resident of Shockoe Center Apartments, we are thrilled to have you renew your lease with us! We're glad to hear that you're enjoying your spacious one-bedroom apartment and that it meets your needs and budget. If you have any questions or concerns, please don't hesitate to reach out to Erin Slagle at (804) 494-8352 or bonaventurelistens@bonaventure.com. Thank you for choosing Shockoe Center Apartments as your home!
                      Review Author Icon

                      Resident 1129892

                      Verified Resident 2023

                      7/21/2023

                      Nick in the office was awesome ! and I'm excited to get settled into the apartment. The timing was right and there are nice amenities and im happy to have an elevator and doors and a key fob that actually work ,… See More >
                        Manager

                        7/24/2023

                        Shockoe Center
                        Thank you for taking the time to share your positive experience! We're thrilled to hear that Nick in the office provided you with excellent service and that you're excited to settle into your new apartment at Shockoe Center Apartments. We're glad that the timing was right for you and that you're enjoying the amenities. If you have any further questions or need any assistance, please don't hesitate to reach out to us at bonaventurelistens@bonaventure.com. Welcome to the community!
                        Review Author Icon

                        Resident 1161569

                        Verified Resident 2023

                        7/20/2023

                        I like the space a lot. I do wish people would pick up after their dogs. That's my biggest problem because once I leave the property I don't see dog poop as much. Which leads me to feel the care isn't there for the outside… See More >
                          Manager

                          7/21/2023

                          Shockoe Center
                          Thank you for taking the time to share your feedback. We appreciate your positive comments about the space at Shockoe Center Apartments. We understand that dog waste can be a concern and we encourage all residents to be responsible pet owners by promptly cleaning up after their pets. We will continue to remind our residents of the importance of this and work towards maintaining the cleanliness of our outdoor areas. If you have any specific areas of concern, please don't hesitate to reach out to us at bonaventurelistens@bonaventure.com. Thank you for bringing this to our attention.
                          Review Author Icon

                          Resident 1127446

                          Verified Resident 2022 - 2023

                          4/2/2023

                          The hallways and stairwells are almost never cleaned, so the building is usually dirty and often stinks. Broken light fixtures are hanging from the hallway ceilings with their wires exposed. Security is also very poor. The back door to the mailroom is often left open… See More >
                            Manager

                            4/3/2023

                            Shockoe Center
                            We appreciate you taking the time to rate our community, though it looks like we have some room for improvement. We invite you to reach out to bonaventurelistens@bonaventure.com to discuss your thoughts. We value your feedback and would be happy to speak with you. Thank you.
                            Review Author Icon

                            Resident 1109634

                            Verified Resident 2022 - 2023

                            2/6/2023

                            Management at this property underperforms. Every other week there is a maintenance issue and it is so hard to actually speak with someone who can handle the issue. I moved in and the apartment was disgusting. I had to spend days on… See More >
                              Manager

                              2/9/2023

                              Shockoe Center
                              It seems that your stay at our community has started on the wrong foot, and we're truly sorry for that. Please be assured that we're committed to your satisfaction and comfort. We ask that you please stop into the office or reach out to us at bonaventurelistens@bonaventure.com so that we may properly assist you. Thank you.

                              Updated Review

                              Review Author Icon

                              Resident 905937

                              Verified Resident 2018 - 2023

                              2/4/2023

                              I enjoy how close it is to my work. They also have a gym, its a cozy space downtown while still being very affordable. It has become home in so many ways, and I feel grateful to get to live where I can… See More >
                                Manager

                                2/9/2023

                                Shockoe Center
                                Your positive review of Shockoe Center Apartments is appreciated! We're so happy you're satisfied with our convenient location, and our gym. It's always wonderful to hear that our residents are having an enjoyable living experience in our community. Thank you for your review and your residency.
                                Review Author Icon

                                Resident 1088879

                                Verified Resident 2022

                                11/27/2022

                                Cannot reccomend this property. While the office staff is nice, the unit I moved into was horribly dirty, on multiple occasions maintenance and other staff let themselves into my apartment without notice, account credits were never applied to my rent as promised, and I've now… See More >
                                  Manager

                                  11/29/2022

                                  Shockoe Center
                                  We are very sorry to be receiving this review. We would like to communicate with you further in order to find some solutions beneficial to all involved parties. Please get in touch with us at bonaventurelistens@bonaventure.com at your earliest convenience. Thank you.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1006257

                                  Verified Resident 2017 - 2022

                                  9/9/2022

                                  I love my apartment. It's a great location near a lot of fun restaurants. I love the exposed brick and tall ceilings. It is a great place to live. Maintenence staff is very responsive and knowledgeable.

                                    Manager

                                    9/13/2022

                                    Shockoe Center
                                    Thanks for awarding Shockoe Center Apartments with a stellar rating! It's great that you’re happy and comfortable in our community—we want nothing less for our residents!

                                    Updated Review

                                    Review Author Icon

                                    Resident 981191

                                    Verified Resident 2021 - 2022

                                    7/18/2022

                                    The historic elements of my loft 1 bedroom unit are authentic and charming! I use the rooftop deck almost everyday to take in the impressive sunset views of downtown. Covered garage parking has been a real luxury in Shockoe Bottom. The staff at all levels… See More >
                                      Manager

                                      7/20/2022

                                      Shockoe Center
                                      Thank you for taking a moment to review Shockoe Center Apartments! We're so happy that you're enjoying the excellent living experience that we seek to provide for our residents every day.
                                      Review Author Icon

                                      Resident 1010214

                                      Verified Resident 2022

                                      3/27/2022

                                      It's amazing here come and join us as a family at one of the four locations that they provide on the website as well as the office. Staff is great, Buildings are well kept, and it's very affordable!!!

                                        Manager

                                        3/28/2022

                                        Shockoe Center
                                        We appreciate the feedback and are glad that you love it here at Shockoe Center Apartments. We look forward to you continuing to enjoy your home. Thank you for your residency!
                                        Review Author Icon

                                        Resident 990335

                                        Verified Resident 2021 - 2022

                                        1/25/2022

                                        Garbage. Management doesn't care about anything other than you paying rent on time. Maintenance performs sub par. Basically glorified handy-men. The woman who helped us moved in was just pleasant and informative enough to get us to rent from them, after that, management will do… See More >
                                          Manager

                                          1/27/2022

                                          Shockoe Center
                                          We're sorry to receive this feedback. It's important to us that our residents are happy and comfortable in their homes, and we regret that your stay has been so frustrating. Due to the number and severity of your concerns, we feel direct communication is the best way to move forward. Please contact us at bonaventurelistens@bonaventure.com so we can address your concerns. Thanks.
                                          Review Author Icon

                                          Resident 985732

                                          Verified Resident 2019 - 2022

                                          1/2/2022

                                          This community has improved so much since Bonaventure took over! The buildings are more clean, more secure, and the staff genuinely cares about the satisfaction and happiness of the residents. The location is also great!

                                            Manager

                                            1/10/2022

                                            Shockoe Center
                                            Thank you for your great review! We are so glad you're enjoying the improvements being made to our community. We hope you call Shockoe Center Apartments your home for years to come. Please get in touch if you need anything!
                                            Review Author Icon

                                            Resident 966589

                                            Verified Resident 2021

                                            11/1/2021

                                            This apartment community is in a convenient location: to entertainment, dining, public transportation to other parts of the city, and trails for walking. The apartments have an urban look to them with exposed brick.

                                              Manager

                                              11/2/2021

                                              Shockoe Center
                                              We appreciate your positive review and high rating of Shockoe Center Apartments! A recommendation from a happy resident is the best compliment we can receive. Thanks so much!

                                              Updated Review

                                              Review Author Icon

                                              Resident 907045

                                              Verified Resident 2021

                                              9/26/2021

                                              I love my apartment at Shockoe Center. I love being super close to VCU where I go to school and I love being close to shops and restaurants. Pet friendly, awesome community, super accessible, friendly staff

                                                Manager

                                                9/27/2021

                                                Shockoe Center
                                                Thank you so much for the high rating. We greatly appreciate the kind words and positive feedback. We're thrilled to hear that you are happy with everything at Shockoe Center Apartments, including the dedicated customer service team, friendly community and prime location.
                                                Review Author Icon

                                                Resident 928272

                                                Verified Resident 2021

                                                7/16/2021

                                                Maintenance was not a great experience at all. I had requested EMERGENCY maintenance and my issue was not resolved in a timely manner. Also the maintenance staff was very rude. I felt very uncomfortable and like a nuisance.

                                                  Manager

                                                  7/20/2021

                                                  Shockoe Center
                                                  Hello. We apologize that our maintenance team hasn't been meeting your expectations. Please be assured that our on-site team is committed to ensuring our community members enjoy a positive resident experience. We hope that you'll contact us directly at bonaventurelistens@bonaventure.com so that we may have an opportunity to address your concerns. Thank you.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 911195

                                                  Verified Resident 2020 - 2021

                                                  7/16/2021

                                                  Great apartment in a great location with good amenities and included utilities for a decent cost but absolutely terrible management and maintenance that makes this place almost impossible to recommend.

                                                    Manager

                                                    7/21/2021

                                                    Shockoe Center
                                                    Thank you for reviewing Shockoe Center Apartments. Your candid feedback is very valuable to us as we continually seek to improve upon our services and our community as a whole. We apologize for your disappointing opinion of our team, as we are committed to ensuring our community members enjoy a positive, comfortable resident experience. We hope that you'll contact bonaventurelistens@bonaventure.com as it is our goal to improve your overall experience. Thank you and we look forward to hearing from you.

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    • Street Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 1. Comments: Dog
                                                      Less Info
                                                      More Info
                                                    • Dog 2 Allowed
                                                      Pet Limit: 1
                                                      Less Info
                                                      More Info
                                                    • Cat 2 Allowed
                                                      Pet Limit: 1
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 1. Comments: Cat
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • All Inclusive Packages
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Convenient to Restaurants and Nightlife
                                                    • Cyber Cafe
                                                    • DishWasher
                                                    • Disposal
                                                    • Elevator
                                                    • Fitness Center
                                                    • Gated Access
                                                    • High-Speed Internet
                                                    • In-Unit Washer and Dryers in Select Homes
                                                    • Large Closets
                                                    • Loft Layout Available
                                                    • Lounge with Firepit
                                                    • Pets Allowed
                                                    • Pool
                                                    • Refrigerator with Ice Makers
                                                    • Spectacular Views of Downtown
                                                    • Strength Training Facility
                                                    • Unique Design Style
                                                    • Water, Sewer, and Trash Included in Rent
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                                                    Leasing

                                                    This beautiful brick legend houses some of Richmond's most unique floor plans Shockoe Center features spacious one and twobedroom apartment homes with all the charm of Shockoe living Exposed brick and beams are just some of the original interior selections that accompany modern finishes You can wash your clothes within the comfort of your home and even have ample closet space to store them
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Bonaventure

                                                    A
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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Shockoe Center Rated?
                                                    Based on 163 number of votes by renters, Shockoe Center is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Shockoe Center?
                                                    Shockoe Center is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Shockoe Center is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Shockoe Center?
                                                    Shockoe Center is rated 4.1/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Shockoe Center?
                                                    Shockoe Center is rated 3.6/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Shockoe Center is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Shockoe Center?
                                                    Shockoe Center is rated 3.8/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.62 days to their community reviews in the past year.
                                                    Who manages Shockoe Center?
                                                    Bonaventure
                                                    What is the pet policy at Shockoe Center?
                                                    Dogs Allowed
                                                    Pet Limit: 1
                                                    Comments: Dog
                                                    Dog 2 Allowed
                                                    Pet Limit: 1
                                                    Cat 2 Allowed
                                                    Pet Limit: 1
                                                    Cats Allowed
                                                    Pet Limit: 1
                                                    Comments: Cat
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    1 Bed, 1.5 Baths
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2.5 Baths

                                                    Contact Property

                                                    Shockoe Center

                                                    March 2024

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                                                    Shockoe Center is an apartment in Richmond in zip code 23223. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $1,129 - $1,639. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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