They have excessive water, sewer and gas fees. They change drastically month over month. The leasing office is lead by Brandi and she is unprofessional and not trained to work with people (her team or tenants). Unfortunately she sets a jail house mentality tone for the leasing office. You always feel like you have to be on the defense when you have to reach out to them. Maintenance team is wonderful despite leadership. They struggle with timeliness but do a great job. I would not recommend this apartment complex.
Staples Mill Townhomes Manager01/03/2020
Hello, We appreciate your feedback. We are sorry to learn that you are not 100% satisfied with our community. We take all reviews as an opportunity to learn and grow - we hope that we can improve our community for you and for all of our residents. Thanks again for the feedback & suggestions. Staples Mill Management