Symbol Apartments

Symbol Apartments

(405 Reviews & Surveys)
1814 Highpoint Ave, Richmond, VA 23230
$1,553 - $2,164/mo

Floor Plans & Pricing

1 Bedroom

The Veil

1 Bed, 1 Bath | 774 sq. ft.

$1,553 - $2,164

3 Available Units

The Signature

1 Bed, 1.5 Baths | 784 sq. ft.

$1,620 - $2,120

1 Available Unit

The Charles

1 Bed, 1 Bath | 755 sq. ft.

$1,694

1 Available Unit

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Noise

3.5

Grounds

4.4

Safety

4.1

Office Staff

4.5

Maintenance

4.5

Neighborhood

4.5

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

18

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

A

Average time to respond to reviews

1.89 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(54)

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  • Recently Lived In
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Verified Resident 932395

VRP 2021

7/27/2021

Great expierence for all those who are looking for a great apartment I found mine within a few days and really love it. The atmosphere in the complex that I loved I. Was great and great it's almost 200 words there

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Verified Resident 928761

VRP 2021

7/18/2021

Symbol is a great apartment complex for young adults looking to live in the city while also enjoying a neighborhood feel. Not only are you walking distance from multiple restaurant's and breweries you also have multiple amenities right outside of your door to enjoy. ISee More >
Manager

7/21/2021

Symbol Apartments
Thank you for this review. We are so glad you have been enjoying our convenient location! We appreciate your recommendation and thank you for choosing Symbol Apartments!
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Verified Resident 927422

VRP 2021

7/14/2021

The community is clean and well kept as well as the units themselves. Everything simply looks great! There is incredible natural light all around the complex! Additionally, there are plenty of amenities to ensure you are never bored.

Manager

7/14/2021

Symbol Apartments
We're so happy to hear you're pleased with your experience at Symbol Apartments. It's wonderful to know you find the community and our ample amenities to be great and we earned a solid four stars. We appreciate the review!
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Verified Resident 925323

VRP 2021

7/8/2021

A great outdoor area with green space, a dog park, pool, and gym. The building hosts events for residents to enjoy and socialize which as been very nice being new to the area! The apartment is the perfect size where I don't feel cramped butSee More >
Manager

7/12/2021

Symbol Apartments
Thank you for taking the time to leave us this review. We are glad you have been enjoying the different features of Symbol Apartments. It brings us joy to hear how you love the layout of our apartments. If there is anything else we can do, please feel free to let us know. Thank you so much and have a great day!

Updated Review

Avatar

Verified Resident 620639

VRP 2018 - 2021

7/8/2021

Overall we have loved living in this community. But as rent prices here keep rising, and we've outgrown the apartment, we will be leaving this year. Parking has been an ongoing issue, and the pool feels more like a public pool most weekends, but weSee More >
Manager

7/12/2021

Symbol Apartments
Thank you very much for this review! We are glad you have enjoyed the different features of our community. We thank you for having stayed with us for so long, and we wish you luck in your future endeavors!
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Verified Resident 910013

VRP 2020 - 2021

5/30/2021

Mostly a let down. Loud inside and out can hear neighbors. Community amenities like grills always are broken. This has been going on for months. They don't light and bottom door are broken. It honestly looks trashy

Manager

6/2/2021

Symbol Apartments
Oh no, I'm saddened by your feedback and I'd like to connect further to ensure your concerns are resolved. Please send me a note at [email protected] so I can learn more about work to improve your experience.
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Verified Resident 885559

VRP 2021

3/18/2021

I've only been here a week but have HD an excellent experience with Kimi, the leasing specialist as well as with the team that works here on site at the community. I love my apartment and that it is a two story one-bedroom, ISee More >
Manager

3/20/2021

Symbol Apartments
Thank you so much for this fantastic review! We are so glad to hear that within Symbol Apartments, you have been having an amazing experience. We appreciate all your feedback about our complex, and if there is anything else we can do for you, please do not hesitate to let us know. Thanks and have an excellent day!
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Verified Resident 873708

VRP 2020 - 2021

2/16/2021

Symbol is an awesome place to live. It is a welcoming and warm community. The gym is awesome and not usually very crowded. The pool is great during the warm months when you need to cool off. Everyone who lives here is so nice. EvenSee More >
Manager

2/22/2021

Symbol Apartments
We thank you for this awesome feedback! It's fantastic to hear how happy you are at Symbol Apartments, and we're so glad you're enjoying our great amenities.
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anonymous

Resident 2021

1/18/2021

My boyfriend lives in this complex. It's a lot of college type behavior. Partying and not following COVID guidelines by the people who live there. The astroturf is the worst idea. It's disgusting. It's literally soaked with animal excrement. Their answer to this is toSee More >
Manager

1/21/2021

Symbol Apartments
We're sorry to hear about your disappointment and invite you to contact us at [email protected] so we can go over your feedback in greater detail. Our team is dedicated to providing residents with a great experience.
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Verified Resident 852740

VRP 2019 - 2020

12/13/2020

The most social apartments I've stayed in. The buildings are fairly solidly built. I've never heard the folks on the sides, but occasionally do hear the one above me. The quality of the place is good, but not so high as to make it unaffordable.See More >
Manager

12/14/2020

Symbol Apartments
We appreciate your review and are glad you find the community to be a great place to call home. It's wonderful to know you've found our events to be a source of enjoyment and we thank you for taking the time to share your thoughts with us.
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Verified Resident 843956

VRP 2020

11/15/2020

The staff is friendly but they care more about appearances for potential renters than the people who pay to live here. The amenities are not always in working order (dog park gate, electric grills, fire pit, elevators). The dog park is extremely smelly and isSee More >
Manager

11/17/2020

Symbol Apartments
We are saddened by your feedback and invite you to reach out to us at [email protected] so we can learn more about your experience and go over ways we can do better. We want you to be completely satisfied with your residency and hope to speak soon so we can assist.
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Verified Resident 839934

VRP 2020

11/4/2020

We are a week into our lease and we have had a great experience thus far. The community is gorgeous, dog park is wonderful, and experience with management has exceeded expectations. Couldn't be happier with the apartment and community! The place was clean upon arrivalSee More >
Manager

11/4/2020

Symbol Apartments
This is excellent to hear! Thanks for sharing details about your positive experience with us. We're so glad our amenities are satisfactory and you're loving your new apartment!
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Verified Resident 838445

VRP 2020

11/1/2020

I love Symbol Apartments! The leasing office and community management are all super nice and try to help you in whatever way they can. When I moved in they were prepared and my apartment was very clean. I have only had a few issues withSee More >
Manager

11/3/2020

Symbol Apartments
Thank you for the detailed feedback. We're so glad to hear your experience has been excellent and you would recommend the community to others. If you have any suggestions or concerns you'd like to discuss, please do not hesitate to reach out to us at [email protected] We're always eager to assist.
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anonymous

Resident 2020

9/28/2020

Symbol's dog park, located at the center of the building/in the courtyard, is the #1 reason I will be moving out as soon as my lease is up. There is constant, LOUD barking that echos throughout the courtyard. Multiple dogs are down in the dogSee More >
Manager

9/29/2020

Symbol Apartments
Your feedback is important to us and we would like to discuss your concerns in greater detail so we can work to address them. Please reach out to us at [email protected] if you'd like to chat, and we'll be happy to assist.
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Verified Resident 815216

VRP 2020

9/9/2020

Symbol is a wonderful community with a very friendly atmosphere. High end amenities make life easy and convenient. The apartments are well appointed with the latest appliances. Bedroom and closet space are expansive. There are more pros than cons at Symbol. A great place forSee More >
Manager

9/9/2020

Symbol Apartments
It's great to hear how much you enjoy calling Symbol home! We're glad our friendly atmosphere and first-class amenities are working out well and your experience has been a positive one. Thanks for sharing this excellent review!
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Verified Resident 812717

VRP 2020

9/7/2020

Only lived here for a little over a week but our experience here has been great thus far! Everyone here is very nice, so many amenities and very clean. Staff is very generous and helpful. This place definitely feels like home.

Manager

9/7/2020

Symbol Apartments
Wow, thank you for this 5-star rating and excellent feedback! We're so glad to hear Symbol Apartments feels like home and your experience has been great thus far. We hope you have a spectacular day!
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Verified Resident 811694

VRP 2020

9/3/2020

Complex is very nice. Staff is very responsive. I have absolutely no complaints. I was worried common areas would be crowded, but you could always find time to use the pool or other areas when it's pretty empty.

Manager

9/4/2020

Symbol Apartments
Thank you so much for sharing this feedback with us. We're thrilled to hear your experience has been satisfactory and you're enjoying the complex. We appreciate the thumbs up!
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Verified Resident 804444

VRP 2020

8/16/2020

Such a wonderful and easy process to apply and the property is so beautiful!! Highly reccomend checking these apartments out for future renting! Everyone so far has been so incredibly nice and looking forward to living here.

Manager

8/17/2020

Symbol Apartments
Wow, thank you for this wonderful feedback! We are so pleased to hear about our efficient application process. It's great to know your questions have been answered, and we can't wait to welcome you to Symbol Apartments!
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Verified Resident 800090

VRP 2020

8/4/2020

The management team and maintenance staff has been excellent to work with. They are friendly, helpful, and have an excellent attitude. I moved here because of the beautiful complex, friendly people, and resident event. So far it has been a wonderful experience to liveSee More >
Manager

8/5/2020

Symbol Apartments
We are delighted by your feedback! It's always wonderful to hear from happy residents and your review made our day! Thanks for sharing how much you're enjoying your experience at Symbol Apartments. Take care!
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Verified Resident 666982

VRP 2019 - 2020

7/13/2020

My time here at Symbol has good for the most part. The apartment and its community are well built. The amenities are great. Most the residents are respectful and professional, however it's hard to ignore the strong college atmosphere that makes itself known on theSee More >
Manager

7/14/2020

Symbol Apartments
Thank you so much for taking the time to leave us a review. We're glad you're loving the amenities and quality craftsmanship found here at Symbol. If you ever have any concerns regarding noise, though, please do not hesitate to let our management team know!
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Verified Resident 782558

VRP 2020

6/22/2020

Chandler was really helpful during the inquiry process. She answered all of my questions in a timely manner and was very positive and enthusiastic about our decision/lease. Since the staff is not working in the office during COVID, she met me at the office rightSee More >
Manager

6/22/2020

Symbol Apartments
Thank you very much for taking the time to leave us this amazing feedback. We are so glad that you have had a wonderful move-in experience at Symbol Apartments. Our team is dedicated to providing residents with exceptional service, and I'll be sure to pass along this feedback. Hope you have a great day!
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Verified Resident 770351

VRP 2020

5/19/2020

Great facility with incredible staff always willing to Accommodate with any needs of their residents. Maintenance staff is excellent and professional. Would recommend to any one who wants an elevated style of living

Manager

5/21/2020

Symbol Apartments
Thank you so much for this wonderful review. We are so glad to hear you're enjoying your residency at Symbol Apartments, and we'll be sure to pass along your kind words to our maintenance team. Thank you again for the recommendation, and we hope you have a great day!
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anonymous

Resident 2018 - 2020

5/8/2020

Love this community! Been here 2 years and have thoroughly enjoyed it. We are looking to buy soon and our move will be bittersweet as we can not get over the amenities in this place. Maintenance and staff are very responsive, and handles any complaintsSee More >
Manager

5/11/2020

Symbol Apartments
It's fantastic to hear about your wonderful experience here at Symbol Apartments. Although we would love to serve you for many more years, we wish you the best as you look to buy a home. Thank you for taking the time to leave us such a lovely review.
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Verified Resident 759161

VRP 2018 - 2020

4/12/2020

Amazing but expensive and doesn't including any utilities. Parking is also limited. The office staff and maintenance workers are amazing. Would love to renew our lease but also looking for cheaper or similar options to what is in Scott's addition

Manager

4/13/2020

Symbol Apartments
Thank you for sharing your feedback! We are so glad you find Symbol Apartments to be amazing and our service to be excellent! If you have any questions about the renewal process, please do not hesitate to let us know. We'd love the opportunity to continue to serve you, and we hope you find value in our community and choose to reside with us for another year or more. In the meantime, thank you so much for taking the time to share your positive experience. We hope you have a nice day!
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Verified Resident 610350

VRP 2018 - 2020

3/22/2020

Overall, it's a beautiful place, and amazing location! For the price, I shouldn't be able to hear my neighbor above me after quiet hours. I sincerely believe when they were rushing to finish the building, some type of insulation was left out.

Manager

6/15/2020

Symbol Apartments
We are so glad to hear that overall you have had a good experience, but we're saddened that you are having noise issues! Please reach out to our office at [email protected] so we can assist. In the meantime, we hope you have a great day!

Features & Amenities

Pets
  • Cats Allowed
    Deposit: $300. Fee: $300 ~ 400. Restrictions: The Symbol Apartments welcomes two pets per apartment. A $300 Non-Refundable Pet Fee Applies for the 1st Pet, and $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25.00 per month per pet. Pets over 50lbs are welcome on the first floor only. Please call for additional details. Discounts on Pet Fees and Pet Rent for households with 2 pets will be applied by the leasing office upon application approval.. Pet Limit: 2
    Less Info
    More Info
  • Dogs Allowed
    Deposit: $300. Fee: $300 ~ 400. Restrictions: The Symbol Apartments welcomes two pets per apartment. A $300 Non-Refundable Pet Fee Applies for the 1st Pet, and $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25.00 per month per pet. Pets over 50lbs are welcome on the first floor only. Please call for additional details. Discounts on Pet Fees and Pet Rent for households with 2 pets will be applied by the leasing office upon application approval.. Pet Limit: 2
    Less Info
    More Info

Leasing

We’ve built one of the most interesting living experiences possible, right here in the heart of one of Richmond’s most exciting and dynamic neighborhoods. The good times just got started in Scott’s Addition and we can’t wait for you to be a part of it. Obsessively designed, engineered and built, so you can take it easy. Symbol: An icon in elevated, modern living.

Office Hours

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM
This community is managed by

SteelHead Management

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A
Communities
11

Questions & Answers (0)

Frequently Asked

What are noise levels like at Symbol Apartments?
The community is rated 3.5/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Symbol Apartments?
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.
How safe is Symbol Apartments?
The community is rated 4.1/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.5/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 1.89 days to their community reviews in the past year.
Who manages Symbol Apartments?
SteelHead Management
What is the pet policy at Symbol Apartments?
Cats Allowed
Deposit: $300
Fee: $300 ~ 400
Restrictions: The Symbol Apartments welcomes two pets per apartment. A $300 Non-Refundable Pet Fee Applies for the 1st Pet, and $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25.00 per month per pet. Pets over 50lbs are welcome on the first floor only. Please call for additional details. Discounts on Pet Fees and Pet Rent for households with 2 pets will be applied by the leasing office upon application approval.
Pet Limit: 2
Dogs Allowed
Deposit: $300
Fee: $300 ~ 400
Restrictions: The Symbol Apartments welcomes two pets per apartment. A $300 Non-Refundable Pet Fee Applies for the 1st Pet, and $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25.00 per month per pet. Pets over 50lbs are welcome on the first floor only. Please call for additional details. Discounts on Pet Fees and Pet Rent for households with 2 pets will be applied by the leasing office upon application approval.
Pet Limit: 2
What types of floor plans are available?
1 Bed, 1 Bath
1 Bed, 1.5 Baths

Contact Property

Symbol Apartments

July 2021

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Beds

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Symbol Apartments is a 755 - 784 sq. ft. apartment in Richmond in zip code 23230. This community has a 1 Bed, 1 - 1.5 Baths, and is for rent for $1,553 - $2,164. Nearby cities include Highland Springs, North Chesterfield, Henrico, Mechanicsville, and Bon Air. 23221, 23220, 23226, 23227, and 23222 are nearby zips.