The Arbors Senior Apartments
#2,042 #20 #155

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The Arbors Senior Apartments

7608 Forest Hill Ave., Richmond, VA 23225
(72 Reviews)
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"The community is nice and quiet The people very watchful over the community The stores a" ...
$280/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

B

Review Ratings

Noise

3.9

Grounds

3.3

Safety

2.6

Office Staff

3.1

Maintenance

3.6

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

18

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1 days

View Community Timeline
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The Arbors Senior Apartments Reviews

(37)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1210613

Verified Resident 2023

12/21/2023

Fairly decent, I basically stay to myself and love it, doing my arts and crafts without interruptions is my thing. We have a gazebo that I occasionally enjoy from time to time. Neighbors are fairly talkative about others, and sometimes it seems… See More >
Manager

12/21/2023

The Arbors Senior Apartments
Thank you for sharing that you love the community and that you've loved the amenities of your living space. This is great to hear and we're happy to have you as a member of the community!

Updated Review

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Resident 1183251

Verified Resident 2023

12/21/2023

It's a quiet, peaceful place to live. All the staff members are very helpful kind and courteous a very friendly atmosphere periodic activities for the residence. I highly recommend this place. Stores and restaurants are within walking distance.

    Manager

    12/21/2023

    The Arbors Senior Apartments
    What great input! It's so nice to know that you love the tranquility of the community and that our team has been a delight to interact with. We so appreciate your glowing endorsement!

    Updated Review

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    Resident 1017342

    Verified Resident 2022 - 2023

    12/14/2023

    The building and the grounds are immaculate. The staff here is professional and courteous. There are activities scheduled for residents 4 to 5 times a month. The secure fob entry provides really peace of mind.

    Manager

    12/14/2023

    The Arbors Senior Apartments
    Thanks for letting us know that you've found the community to be well-kept and that you've been impressed with our professional team! This is great to hear!

    Updated Review

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    Resident 1181845

    Verified Resident 2016 - 2023

    12/14/2023

    It used to be nice here now it's not l don't feel safe here anymore it's real dark in the parking lot cars have been broken into this place seem like a nursing home this is not assisted living this is senior living

      Manager

      12/15/2023

      The Arbors Senior Apartments
      Thanks for this input and for sharing that you've noticed some issues within your experience that you'd like to see addressed to elevate your residency. We appreciate you raising those here - reviews like this are fuel for improvement.

      Updated Review

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      Resident 1179815

      Verified Resident 2023

      12/14/2023

      The residents ARE TERRIFIC; HOWEVER, THESE APARTMENTS ARE NOT BUILT FOR SENIORS. THE TOILETS ARE THE LOWEST POSSIBLE (17") AND WHEELCHAIRS CANNOT GET ONTO THE SMALL PATIO. ADDITIONALLY THERE IS NO WAY FOR A WHEELCHAIR USER TO GET OUT OF THE BUILDING… See More >
        Manager

        12/14/2023

        The Arbors Senior Apartments
        Thanks for your review and for sharing that you've noticed some issues within your experience that have negatively impacted your outlook of the community. We appreciate this candid feedback.

        Updated Review

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        Resident 1184595

        Verified Resident 2016 - 2023

        12/10/2023

        Well, the trash compactor never works and the lightning in the front of the building is bad I like the area I enjoy my apartment but maintenance issues should be taken care of within 24 hours to 48 hours but they're taking weeks or maybe… See More >
          Manager

          12/12/2023

          The Arbors Senior Apartments
          Thanks for this review and for pointing out where you've noticed room for improvement around the community. This is important feedback and we'll certainly take it to heart. Your satisfaction matters!

          Updated Review

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          Resident 1179515

          Verified Resident 2023

          12/7/2023

          After moving into the apartment community, I can come home and relax. Something I have not been able to do for a while. I have found the apartment community to be pleasant and quiet. It is within walking distance of several grocery stores, several department… See More >
            Manager

            12/8/2023

            The Arbors Senior Apartments
            Thanks for sharing that you love residing here! This is nice to hear and we're glad to know that you've found peace within the community.

            Updated Review

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            Resident 1020996

            Verified Resident 2012 - 2023

            12/7/2023

            Since the arrival of the current Manager, I and many other residents have become increasingly dissatisfied over many issues. I live on the third floor and there is rarely any cleaning done. The trash room is always disgustingly filthy, including roaches. At times there is… See More >
              Manager

              12/8/2023

              The Arbors Senior Apartments
              Thanks for sharing that you've been dissatisfied with the community as of late. We're sorry to hear of your frustration, but thanks for detailing where things have gone wrong for you so that we know where we can make meaningful improvements. We want to restore your experience to what it used to be!

              Updated Review

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              Resident 241989

              Verified Resident 2015 - 2023

              12/7/2023

              I cannot use my toilet b/c it overflows; need to be snaked; must use toilet on 1st floor; need new garbage disposal; bent screen (due to my falling) on balcony needs to be reattached, Apt rent too high for 1 Bdrm apt

                Manager

                12/8/2023

                The Arbors Senior Apartments
                Thanks for letting us know of the issues you've had within your living space. We appreciate you raising those concerns here. Feel free to also reach out to our team directly so we can coordinate assisting with these matters!

                Updated Review

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                Resident 974626

                Verified Resident 2010 - 2023

                12/7/2023

                There seems to be a problem with the new owners , lack of willingness to put money into fixing ongoing problems. My rent has increased but I don't see anything that justifies the large increase. I'm 93 living on a very limited budget, it took… See More >
                  Manager

                  12/7/2023

                  The Arbors Senior Apartments
                  Thanks for your review and for letting us know that you've had some issues within the community as of late. This is important feedback as we want to ensure we're providing you with the best possible experience. We'll take your feedback seriously!

                  Updated Review

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                  Resident 1179514

                  Verified Resident 2023

                  12/7/2023

                  The other residents are friendly. The hallways need paint and could use better cleaning. Very few activities sponcered by the management. The manager is often not here. My apartment was clean and in good condition.

                    Manager

                    12/8/2023

                    The Arbors Senior Apartments
                    Thanks for your feedback and for letting us know that you've enjoyed interacting with your friendly neighbors. Your input regarding where the experience can be improved is greatly appreciated. Feedback like this helps us make the community better!
                    Review Author Icon

                    Resident 1184728

                    Verified Resident 2022 - 2023

                    9/27/2023

                    Parking lot is low, have to walk uphill will groceries to get to front entrance, they are dining us 75. To us side door which is easier to access! This is reason I and other will leave at end of lease, this is supposed to… See More >
                      Manager

                      9/28/2023

                      The Arbors Senior Apartments
                      Thanks for this important feedback and for pointing out how we can enhance your experience. We want every resident to have an excellent residency from start to finish, so we'll take your suggestions seriously!
                      Review Author Icon

                      Resident 1184134

                      Verified Resident 2015 - 2023

                      9/25/2023

                      When I first moved into this community it was a different experience/place. The building was clean and being taken care by staff and residents. Over the past few years the building need lot of repairs and maintenance. I would like to see the carpets cleaned… See More >
                        Manager

                        9/27/2023

                        The Arbors Senior Apartments
                        Thanks for letting us know that you've noticed some room for improvement in the community as of late. It's important to us that we provide residents with a clean place to call home, so we'll take this review seriously.

                        Updated Review

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                        Resident 1050567

                        Verified Resident 2022 - 2023

                        9/22/2023

                        Nice and quiet area the premises are well kept inside and out. Shopping areas are nearby and walking distance The management listen to your and to her best to correct the problem also the parking area is great

                          Manager

                          9/25/2023

                          The Arbors Senior Apartments
                          Thanks for letting us know that you've loved the tranquility of the community and that you have received great service from the property team! We're thrilled by this positive feedback!

                          Updated Review

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                          Resident 969965

                          Verified Resident 2018 - 2023

                          9/20/2023

                          The turn around time for maintenance service is outstanding and the gentleman who provide the repair service is also outstanding .Mr.James is very considerate and extremely knowledgeable of his job.He deserve to be recognized.

                            Manager

                            9/22/2023

                            The Arbors Senior Apartments
                            Thanks for sharing that the team offers swift service! We're happy to hear this and we're glad to know that you've been blown away by your overall experience.

                            Updated Review

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                            Resident 971498

                            Verified Resident 2021 - 2023

                            9/19/2023

                            Arbor senior apartment is okay. The rent could and should be cheaper. The price they asking is not good for this place. It should be based on income. Its hard to get in touch with someone on the phone and there is no one in… See More >
                              Manager

                              9/21/2023

                              The Arbors Senior Apartments
                              Thanks for letting us know that you've had a decent experience. We appreciate learning where your residency can be elevated and we'll certainly take your feedback seriously.
                              Review Author Icon

                              Resident 1180880

                              Verified Resident 2021 - 2023

                              9/15/2023

                              The small front porch seems to be the only place for residents to gather. Would be nice if there was an outdoor place away from the front door to socialize. Not having to pay for the washing machines would be so nice.

                                Manager

                                9/15/2023

                                The Arbors Senior Apartments
                                Thanks for this input and for sharing that you've loved residing here and that you've found the community to be an excellent place to call home! We're grateful for your feedback and your continued residency.
                                Review Author Icon

                                anonymous

                                prospectiveVisited 2023

                                7/20/2023

                                Well-Kept, Clean - but..........................

                                Conveniently located, this updated, well-kept, very clean apartment complex serves the seniors who live there well. Grocery stores, popular restaurants, LOWES, WALMART and the Chippenham Parkway are less than 3 minutes away. Each apartment offers a balcony or porch adding valuable extra living space. Spacious… See More >
                                  Manager

                                  7/21/2023

                                  The Arbors Senior Apartments
                                  What great feedback! This is nice to hear and we're happy to learn that you've found a lot to love about residing here, including the convenient location and the living space amenities. Your input means a lot!

                                  Updated Review

                                  Review Author Icon

                                  anonymous

                                  Resident 2020 - 2022

                                  9/17/2022

                                  Consider a third floor unit, PLEASE!

                                  My upstairs neighbors continue slamming heavy objects onto their floor (my ceiling), even after numerous repeated complaints to the Arbor's management; not to mention their cracking, creaking, squeaking bed which should have been placed in the City Dump ten years ago. I repeat my previous… See More >

                                    Updated Review

                                    Review Author Icon

                                    Resident 971640

                                    Verified Resident 2020 - 2022

                                    7/30/2022

                                    CONCERNS: 1) The entrance to the building is broken. 2) Turnover of bulding mgmt is way too frequent. 3) Limited usage of community resources 4 seniors (food pantry). 4)Trash disposal often inoperable

                                      Review Author Icon

                                      Resident 1048656

                                      Verified Resident 2020 - 2022

                                      7/26/2022

                                      This community is clean and well maintained. In general it is a quiet environment. There is limited areas outside for socialization and getting some fresh air and only a few rocking chairs outside of the front door. Organized activities are rare and seem to be… See More >
                                        Review Author Icon

                                        Resident 1048216

                                        Verified Resident 2015 - 2022

                                        7/25/2022

                                        The Forest Hill Avenue complex has constantly degraded! There are residents present that trash all the (for all) spaces and there's no repercussions! Need regular maintenance on washers and dryer. No updates in apartments period!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1017241

                                          Verified Resident 2020 - 2022

                                          7/18/2022

                                          Overall,good not great.I was happy with management initially,still am,but a lot of changes,can not seem to get consistant with needed.As I said in my last review,my complaint is with my fellow residents.I know this is an over 55 community( im 63),but I was looking for(… See More >
                                            Review Author Icon

                                            Resident 1021646

                                            Verified Resident 2018 - 2022

                                            5/2/2022

                                            Since I've been here there have been 4 managers. Needless to say something went undone. I like this complex ;location close to stores and restaurants, markets I even like my location in the building. Security is low.

                                              Updated Review

                                              Review Author Icon

                                              Resident 970176

                                              Verified Resident 2013 - 2022

                                              5/2/2022

                                              The times are definitely changing it was quieter before different people of different ages fewer amenities and less hallway lighting sometimes there are too many false alarms revolving managers - noisy neighbors

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                Pets
                                                • Dogs Allowed
                                                  Deposit: Required
                                                  Less Info
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                                                • Cats Allowed
                                                  Deposit: Required
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                                                Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                This community is managed by

                                                Artcraft Management

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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 72 number of votes by renters, The Arbors Senior Apartments is currently rated 3.7 out of 5 stars.
                                                The Arbors Senior Apartments is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                The Arbors Senior Apartments is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                The Arbors Senior Apartments is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                The Arbors Senior Apartments is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                The Arbors Senior Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                The Arbors Senior Apartments is rated 3.1/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 1 days to their community reviews in the past year.
                                                Artcraft Management
                                                Dogs Allowed
                                                Deposit: Required
                                                Cats Allowed
                                                Deposit: Required
                                                1 Bed, 1 Bath

                                                Contact Property

                                                The Arbors Senior Apartments

                                                April 2024

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                                                The Arbors Senior Apartments is an apartment in Richmond in zip code 23225. This community has a 1 Bed, 1 Bath, and is for rent for $280. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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