The Locks Apartments
#5,003 #43 #313

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The Locks Apartments

311 South 11th Street , Richmond, VA 23219
(61 Reviews)
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"The management and maintenance teams at Locks are truly exceptional. They are not only pro" ...
$1,342 - $3,525/mo
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Move-In Specials

Move In By February 29, 2023, And Receive $500 OFF Your Move-In Costs! (Exclusions Apply. Valid For 9-13-Month Lease Terms Only). Contact Us For More Informati...

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Floor Plans & Pricing

1 Bedroom

The Cary

1 Bed, 1 Bath | 706 - 793 sq. ft.

$1,447 - $2,691

7 Available Units

See Floor Plan Details

The Byrd

1 Bed, 1 Bath | 591 - 624 sq. ft.

$1,342 - $2,369

3 Available Units

See Floor Plan Details

The Canal

1 Bed, 1 Bath | 560 - 568 sq. ft.

$1,557 - $2,373

2 Available Units

See Floor Plan Details

2 Bedrooms

The James

2 Beds, 2 Baths | 841 - 898 sq. ft.

$1,879 - $2,858

3 Available Units

See Floor Plan Details

The Capital

2 Beds, 2 Baths | 1,114 - 1,253 sq. ft.

$2,269 - $3,525

3 Available Units

See Floor Plan Details

The Monument

2 Beds, 2 Baths | 895 - 1,026 sq. ft.

$1,988 - $3,073

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

4.6

Safety

4.5

Office Staff

4.6

Maintenance

4.1

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

6

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6 days

View Community Timeline
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The Locks Apartments Reviews

(55)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1212166

Verified Resident 2023

12/28/2023

The walls are so thin you can hear someone sneeze. It’s absurd that The Locks hasn’t done something about this. I would not recommend living here. I literally had to buy earplugs just to cope with living here…… See More>
    Manager

    1/4/2024

    The Locks Apartments
    Hello, Thank you for your feedback. We are sorry to hear about the noise issues you've noticed at The Locks. We've passed this feedback along to our team to review and work to improve. If you'd like to discuss the noise disturbances in more detail, please call our leasing office so we can best assist you. Have a wonderful day! The Locks Management
    Review Author Icon

    Resident 1199822

    Verified Resident 2023

    11/16/2023

    The management and maintenance teams at Locks are truly exceptional. They are not only professional but also friendly and responsive. Any maintenance requests are promptly addressed, and the staff goes above and beyond to ensure that I feel welcomed and cared for. The amenities offered at… See More>
      Manager

      11/22/2023

      The Locks Apartments
      Hello, We appreciate your positive review! We're so glad to hear that you're enjoying our community amenities, welcoming environment, and caring staff at The Locks. We hope to keep up the great work! The Locks Management.
      Review Author Icon

      Resident 1181291

      Verified Resident 2023

      9/17/2023

      I love my apartment, a beautiful view and apartment community. My only issue is maintenance I have made multiple requests to clean the vents of my apartment, I noticed after moving in everytime my A/c would come on black particles would come out of the… See More>
        Manager

        9/29/2023

        The Locks Apartments
        Hi There! Thank you for taking the time to share your feedback with us. We are sorry to hear your experience at The Locks has not been exceptional. Our team has worked hard to address your questions and concerns via communication with Maintenance, although we understand your frustration. We strive to make our community a comfortable and safe place for all our residents to live, so we take all feedback seriously. Please do not hesitate to reach out to us directly to address any pending concerns in detail. The Locks Management

        Updated Review

        Review Author Icon

        Resident 1136077

        Verified Resident 2022 - 2023

        9/12/2023

        I love living here! I just renewed my lease for another year!! The apartments are awesome - 20 foot ceilings and QUIET! Walkable to restaurants and bars and Browns Island.I love Life At The Locks! If you're looking for a place… See More>
          Manager

          9/16/2023

          The Locks Apartments
          Hi there, Thank you for your kind words and 5-star rating! We are glad you enjoy The Locks and our community's proximity to many popular attractions and restaurants! We hope you have a great day! The Locks Management
          Review Author Icon

          Resident 1174894

          Verified Resident 2020 - 2023

          8/29/2023

          I have been a resident of the locks for 3.5 years and I am sad to be leaving. The Locks has by far been the best place I've ever rented from. Everyone is super accommodating, maintenance requests are addressed promptly, and the quality of my… See More>
            Manager

            9/4/2023

            The Locks Apartments
            Hi there, Thank you so much for taking the time to leave this kind review and high star rating! We are happy to hear that you have enjoyed all that The Locks has to offer. We will be sad to see you go, but we are grateful for your presence all these years - have a wonderful day! The Locks Management
            Review Author Icon

            Resident 1143373

            Verified Resident 2023

            5/23/2023

            I'm very happy here at The Locks. I've always wanted a loft-like space and I truly love my new space. I love that the canal walk is steps from my door. The property is gorgeous. The application process was typical—nothing over the top. So far,… See More>
              Manager

              5/24/2023

              The Locks Apartments
              Hi there! Thank you for your positive review and high star rating! We are extremely thrilled to hear you are enjoying our community and its location - having convenient access to the canal walk is definitely a major perk of living at The Locks! We hope you have a wonderful day The Locks Management
              Review Author Icon

              Resident 1086128

              Verified Resident 2022

              11/17/2022

              The Locks offers a sense of community and has great amenities. Maintenance comes in a timely manner and the leasing office is extremely helpful. If you’re wanting to be in a quiet area, than I wouldn’t suggest moving to The Locks. You’ll hear the train… See More>
                Manager

                1/22/2023

                The Locks Apartments
                Hello, We're grateful for your high star rating and positive feedback. We are glad to hear you enjoy our community, staff, and services – we strive to create a positive experience for all our residents! Have a wonderful day! The Locks Management
                Review Author Icon

                Resident 1072036

                Verified Resident 2022

                10/4/2022

                The community is fine for the most part. It's more the building. I live in White Byrd and can hear every noise my neighbors make. Maintenance is fast but they just do band aide jobs and usually have to file multiple request to actually get… See More>
                  Manager

                  1/21/2023

                  The Locks Apartments
                  Hello, Thank you for taking the time to let us know how we did. We are always looking for ways to improve our community, and we truly value your opinion. We are sorry about the maintenance requests that have been an inconvenience throughout your time at The Locks. Please do not hesitate to reach out to our leasing office to discuss this topic further. The Locks Management
                  Review Author Icon

                  Resident 1066706

                  Verified Resident 2018 - 2022

                  9/16/2022

                  Have lived in White Byrd, Alume and Gate 5. All buildings are well maintained and secure. Maintenance is always quick and thorough. Staff in knowledgable and friendly. I've loved living here! Best spot in the city!

                    Manager

                    1/20/2023

                    The Locks Apartments
                    Hello, Thank you for your kind words and high star rating! We are happy to hear about how much you love our community, staff, and services - we will be sure to pass your gratitude along! Have a great day! The Locks Management
                    Review Author Icon

                    Resident 1053503

                    Verified Resident 2022

                    8/10/2022

                    Absolutely gorgeous apartments..and they're all a little different. I finally can pull off the boho aesthetic of my dreams ? There apartments are well-maintained with amazing amenities. The staff is excellent and you can't beat the location. I love seeing Canal Walk from my apt… See More>
                      Manager

                      1/20/2023

                      The Locks Apartments
                      Hello, We appreciate your kind words and a 5-star rating on The Locks! We are glad to hear you are taking advantage of all our amenities and are enjoying them! We hope you have a great day! The Locks Management
                      Review Author Icon

                      Resident 1050650

                      Verified Resident 2022

                      8/2/2022

                      It’s been decent. I had a check list on my fridge with check marks for things that they checked to make sure they were all good to go, yet when I moved in I ran into a couple issues that were checked off the list.… See More>
                        Manager

                        1/22/2023

                        The Locks Apartments
                        Hello, Thank you for taking the time to review our property. We truly appreciate your feedback, as it helps us grow and acknowledge areas where we need improvement. We will take this feedback as an opportunity to learn and improve – have a wonderful day! The Locks Management

                        Updated Review

                        Review Author Icon

                        Resident 799776

                        Verified Resident 2019 - 2022

                        6/4/2022

                        Smacked right in the middle of Shockoe Bottom and the James River. The Locks is arguably the best place to live in Downtown Richmond. With modern amenities and an attentive friendly staff, The Locks Apartments is a great place to live.

                          Manager

                          6/7/2022

                          The Locks Apartments
                          Hello, We are so happy to read such a great review about The Locks Apartments! Have a nice day! The Locks Management
                          Review Author Icon

                          Resident 1003467

                          Verified Resident 2021

                          3/4/2022

                          The locks is a good community near the James River with a huge security issue including constant package theft. Management has barely done anything about it. Maintenance team is excellent. The apartment layout itself is good but walls are very thin and can pretty much… See More>
                            Manager

                            3/8/2022

                            The Locks Apartments
                            Hello, Thank you so much for this honest review. We value your feedback and are happy to hear that you have had a positive experience with our team. Please reach out to our leasing office with any concerns you have. We hope you have a great day! The Locks Management
                            Review Author Icon

                            Resident 984195

                            Verified Resident 2021

                            12/26/2021

                            The community is very clean and the apartments are physically very nice. The issues arise when it comes to outside noise, appliances constantly breaking, and maintenance (sometimes) taking much longer than usual to fix necessary appliances.

                              Manager

                              1/25/2023

                              The Locks Apartments
                              Hi there, Thank you for taking the time to leave us this feedback. We are sorry we missed the mark! We are always looking for ways to improve, and we will happily take your suggestions. We hope you have a great day. The Locks Management
                              Review Author Icon

                              Resident 965420

                              Verified Resident 2020 - 2021

                              10/28/2021

                              Great location. Unique floor plans. Quiet. Service department responds quickly and resolve issues effectively. Office personnel takes care of all your property needs and requests. Having the canal walk right here provides a heck of a backyard. Absolutely love my home.

                                Manager

                                1/26/2023

                                The Locks Apartments
                                Hello, We appreciate your positive feedback! We hope to keep up the great work. The Locks Management
                                Review Author Icon

                                Resident 959874

                                Verified Resident 2021

                                10/11/2021

                                We're so happy we moved in to The Locks. The location is incredible, especially the proximity to the Canal and all the restaurants and bars we love downtown. Parking is pretty steep, and there is definitely a lack of guest parking, but it could be… See More>
                                  Manager

                                  10/11/2021

                                  The Locks Apartments
                                  Hello, Thanks for the kind review! It is great to hear that you're enjoying your home at our community. The Locks Management
                                  Review Author Icon

                                  Resident 939904

                                  Verified Resident 2021

                                  8/16/2021

                                  The location is nice and I would recommend this area to anyone. I feel safe walking outside and I know my car is safe in the garage. The only issue is that they should have more apartments that can viewed online.

                                    Manager

                                    8/24/2021

                                    The Locks Apartments
                                    Hi there, We appreciate your kind words and great review! We hope to keep up the hard work. The Locks Management
                                    Review Author Icon

                                    JDA22RVA

                                    Resident 2021

                                    7/16/2021

                                    DO NOT LIVE HERE!!! This place is awful. They run a scam with a shady towing outfit to tow cars. The internet service is horrible and forget about maintenance. They never answer the phone and when someone is in the office they do absolutely nothing.… See More>
                                      Manager

                                      7/21/2021

                                      The Locks Apartments
                                      Hello, We're disappointed to hear that you are not 100% pleased with your time at The Locks. This is certainly not the type of service we aim to provide to our residents. We have forwarded this information to our team to review and work to improve. If there is anything pressing that we can assist you with, please give us a call at (804) 729-8118 and we would be happy to assist you. The Locks Management

                                      Updated Review

                                      Review Author Icon

                                      Resident 875707

                                      Verified Resident 2021

                                      5/8/2021

                                      Our AC went out & within an hour they gave us a great temporary fix! Then as promised he fixed it the next business day! What I really appreciated was maintenance kept telling me, if something happens again, dont be afraid to contact them right… See More>
                                        Manager

                                        5/10/2021

                                        The Locks Apartments
                                        Hello, We appreciate your review! We're so happy to hear we were able to resolve the issue with you A/C unit. We hope to keep up the great work! The Locks Management

                                        Updated Review

                                        Review Author Icon

                                        Resident 729282

                                        Verified Resident 2019 - 2021

                                        4/2/2021

                                        Great community! Excellent staff! Absolutely Awesome management! I have enjoyed my time at The Locks! Working as a consultant, I have been many places and The Locks has been the best! I have never lived in a community that was resident driven. The Locks is… See More>
                                          Manager

                                          7/21/2021

                                          The Locks Apartments
                                          Hi there, Thank you for your kind review; we are happy to pass along your comments to the team here at The Locks! Have a wonderful day. The Locks Management
                                          Review Author Icon

                                          Resident 887591

                                          Verified Resident 2021

                                          3/25/2021

                                          The apartment community is located in a great part of Richmond. The amenities are very nice and Stephanie from the leasing office made everything so easy for me to move in. My one piece of advise for everyone, check EVERYTHING in the apartment before moving… See More>
                                            Manager

                                            7/21/2021

                                            The Locks Apartments
                                            Hello, Thank you for the detailed feedback. We appreciate your sharing your move-in experience with us and apologize for any issues that occurred while moving in. If there is anything else we can assist you with, please let us know. The Locks Management
                                            Review Author Icon

                                            Resident 862314

                                            Verified Resident 2020

                                            1/12/2021

                                            Living at the Lock's has been one of my favorite parts of Richmond! I love how it is right next to Brown's Island, the canal, and walking distance to many restaurants. The staff and maintenance are all wonderful people!

                                              Manager

                                              7/21/2021

                                              The Locks Apartments
                                              Hi there, Thanks for the awesome review! We're glad to have provided you with such a positive experience. The Locks Management
                                              Review Author Icon

                                              Resident 801657

                                              Verified Resident 2020

                                              8/9/2020

                                              We love the Locks! First, we love being in the heart of downtown Richmond. We are walkable distance from work, nature, nightlife, and restaurants, but away from chaos. Second, our Maintenance Team provides exceptional service as they are always here within hours of the work… See More>
                                                Manager

                                                8/20/2021

                                                The Locks Apartments
                                                Hello, We appreciate your feedback! We're happy that you are pleased with your home at The Locks. Have a great day! The Locks Management
                                                Review Author Icon

                                                Resident 789936

                                                Verified Resident 2020

                                                7/12/2020

                                                Great apartment with excellent amenities. All the appliances are brand new. Very clean. Area feels safe and is a short walk to downtown. Great running path along the James River nearby. Plenty of parking space if needed.

                                                  Manager

                                                  8/20/2021

                                                  The Locks Apartments
                                                  Hello, Thanks for the thoughtful review! We're so glad that you are enjoying your home at our community. Have a wonderful day! The Locks Management
                                                  Review Author Icon

                                                  Resident 788112

                                                  Verified Resident 2019 - 2020

                                                  7/7/2020

                                                  There are definitely improvements to be made but this has been the best place I have ever lived. Mostly the management company is easy to work with which I feel is the biggest assetwhen renting a property with a location and amenities like The Locks

                                                    Manager

                                                    8/20/2021

                                                    The Locks Apartments
                                                    Hello, Thank you for the review! We are glad to hear that you are, overall, pleased with your home at The Locks. We hope to keep up the good work! The Locks Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $300. Rent: $35. Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
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                                                    • Cats Allowed
                                                      Deposit: $300. Rent: $35. Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Canal Walk Private Entrance
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • Hardwood and Concrete Floors
                                                    • Italianate Building
                                                    • Pool
                                                    • Premium Kitchens
                                                    • Smoke Free Community
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                                                    Leasing

                                                    Ideally situated amongst the hustle and bustle of Richmond, VA, The Locks apartment community is steps from the business district, popular fine dining, premier shopping, and well-established entertainment venues such as Shockoe Slip, the Shockoe Design District, and many more. The James River, Kanawha Canal, Richmond s Canal Walk, and Brown Island are a short walk from the property and offer many outdoor activities and adventures for residents to enjoy. The loft-style one and two-bedroom apartments boast modern floorplans, high-end finishes, spacious living spaces, and elegant historic details. The apartment units showcase oversized, picturesque windows that bathe the living spaces with plenty of natural light and showcasing spectacular city, river, and canal views.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    PRG Real Estate

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 61 number of votes by renters, The Locks Apartments is currently rated 4.1 out of 5 stars.
                                                    The Locks Apartments is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    The Locks Apartments is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Locks Apartments is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Locks Apartments is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    The Locks Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Locks Apartments is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6 days to their community reviews in the past year.
                                                    PRG Real Estate
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Rent: $35
                                                    Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Rent: $35
                                                    Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Move In By February 29, 2023, And Receive $500 OFF Your Move-In Costs! (Exclusions Apply. Valid For 9-13-Month Lease Terms Only). Contact Us For More Information!

                                                    Contact Property

                                                    The Locks Apartments

                                                    April 2024

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                                                    The Locks Apartments is a 560 - 1,253 sq. ft. apartment in Richmond in zip code 23219. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,342 - $3,525. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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