The Locks Tower Apartments
#5,626 #50 #342

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The Locks Tower Apartments

1001 East Byrd Street , Richmond, VA 23219
(41 Reviews)
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"It has been an absolute pleasure to live here, and the staff have been exceptionally helpf" ...
$1,552 - $4,984/mo

Floor Plans & Pricing

1 Bedroom

The Manchester

1 Bed, 1 Bath | 710 - 718 sq. ft.

$1,780 - $2,909

3 Available Units

See Floor Plan Details

The Nickel

1 Bed, 1 Bath | 566 sq. ft.

$1,552 - $2,729

1 Available Unit

See Floor Plan Details

The Belle

1 Bed, 1 Bath | 663 sq. ft.

$1,712 - $2,477

1 Available Unit

See Floor Plan Details

The Shockoe

1 Bed, 1 Bath | 664 sq. ft.

$1,902 - $2,861

1 Available Unit

See Floor Plan Details

1 Bedroom Penthouse

1 Bed, 1 Bath | 1,289 sq. ft.

See Floor Plan Details

The Haxall

1 Bed, 1 Bath | 613 sq. ft.

See Floor Plan Details

2 Bedrooms

The York

2 Beds, 2 Baths | 978 sq. ft.

$1,998 - $3,274

2 Available Units

See Floor Plan Details

The Kanawha

2 Beds, 2 Baths | 940 sq. ft.

$2,114 - $3,146

1 Available Unit

See Floor Plan Details

2 Bedroom Penthouse

2 Beds, 2 Baths | 1,354 sq. ft.

$3,353 - $4,984

1 Available Unit

See Floor Plan Details

The Reynolds

2 Beds, 2 Baths | 1,039 sq. ft.

See Floor Plan Details

The Chickahominy

2 Beds, 2 Baths | 1,095 sq. ft.

See Floor Plan Details

The Monroe

2 Beds, 2 Baths | 1,548 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

A-

Review Ratings

Noise

4.0

Grounds

4.0

Safety

4.0

Office Staff

4.2

Maintenance

4.6

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

5

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

7.4 days

View Community Timeline
View Community Timeline

The Locks Tower Apartments Reviews

(36)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1163761

Verified Resident 2019 - 2023

7/27/2023

It has been an absolute pleasure to live here, and the staff have been exceptionally helpful and attentive. I would highly recommend this community as a great place to live. Great location downtown, and pet friendly!

    Manager

    7/29/2023

    The Locks Tower Apartments
    Hello, We're thrilled to hear that you're enjoying your home at The Locks Tower. Have a great day! The Locks Tower Management
    Review Author Icon

    Resident 1163714

    Verified Resident 2023

    7/27/2023

    It’s been great, everyone is very nice and I have not had a problem yet. We just had a wine night as a whole community and I met my neighbors because they just came right up and sat with me. I also have made friends… See More>
      Manager

      7/29/2023

      The Locks Tower Apartments
      Hello, Thanks for the feedback! We're so glad to hear that you're feeling right at home at The Locks Tower. We hope to keep up the great work! The Locks Tower Management
      Review Author Icon

      Resident 1151921

      Verified Resident 2023

      6/20/2023

      I’m happy to be part of this community! I like it here. I would recommend it to a friend. The neighborhood is safe thank goodness. Happy with the amenities and the help that you get from Everyone around you. It’s a safe, diverse, and friendly… See More>
        Manager

        6/30/2023

        The Locks Tower Apartments
        Hi there! Thank you for your positive feedback and high star rating! We're thrilled to hear that you would recommend The Locks Tower to others. Our team takes pride in providing excellent care to our residents, and we greatly appreciate you sharing your experience! Thank you for your support - have a wonderful day! The Locks Tower Management
        Review Author Icon

        razieh.mah@gmail.com

        Resident 2022 - 2023

        6/3/2023

        Smoke infiltrates the unit

        I have been diligently sending several emails regarding the issue of weed smoke infiltrating our bedroom from our neighbors, which poses a serious threat to our health. After enduring months of inaction, someone finally inspected our house and acknowledged the presence of smoke in our… See More>
          Manager

          6/20/2023

          The Locks Tower Apartments
          Hi Razieh, Thank you for taking the time to share your feedback with us. We are sorry to hear your experience at The Locks Tower has not met your expectations. Our team has worked hard to address your questions and concerns via communication with your neighbors, although we understand your frustration. We strive to make our community a comfortable and safe place for all our residents to live, so we take all feedback seriously. Please do not hesitate to reach out to us directly to address any pending concerns in detail. The Locks Tower Management
          Review Author Icon

          Resident 1141906

          Verified Resident 2023

          5/18/2023

          the ammenties and comfortabilities of everything I have access to is so pleasing and reasuring that my apartment is safe and secure and relaxing and enjoyable and the communication between the residents is great also overall I am so very pleased

            Manager

            5/24/2023

            The Locks Tower Apartments
            Hi there! Thank you for your positive review and high star rating! We are delighted to hear that you are enjoying our community and taking advantage of the amenities. Our team takes pride in providing excellent service, and we are glad to hear that they have been able to meet your needs. We hope you continue to enjoy your home and all that our community has to offer. The Locks Tower Management
            Review Author Icon

            Resident 1130384

            Verified Resident 2021 - 2023

            4/11/2023

            Overall, it’s a nice community. Conveniently located. Main downside is the material the floors are made of. The concrete floors (which is the ceiling of the unit below) are thin slabs of concrete. The concrete amplifies noise of objects hitting the floor (from a penny… See More>
              Manager

              4/12/2023

              The Locks Tower Apartments
              Hello, Thank you for taking the time to review our property. We truly appreciate your feedback, as it helps us grow and acknowledge areas where we need improvement. We will take this feedback as an opportunity to learn and improve – have a wonderful day! The Locks Tower Management
              Review Author Icon

              Resident 1103991

              Verified Resident 2021 - 2022

              1/19/2023

              The staff and the property management team is amazing. They are consistently working to improve the living experience of the residents and have been extremely active with community engagement and hosting events for residents.

                Manager

                1/21/2023

                The Locks Tower Apartments
                Hello, Thank you for your kind remarks and 5-star rating! We always strive to provide top-quality service to everyone, and we are pleased to hear that you enjoyed your experience here at The Locks Tower! We will keep up the excellent work - have a wonderful day! The Locks Tower Management
                Review Author Icon

                Resident 1066061

                Verified Resident 2020 - 2022

                9/14/2022

                Great location and ammenities- Gym, rooftop pool, study room, coffee bar, and vending machine. Walking distance to many restaurants and trails. Staff is very friendly and helpful. Right near canal walk which is great!

                  Updated Review

                  Review Author Icon

                  Resident 959260

                  Verified Resident 2021 - 2022

                  7/16/2022

                  The restaurant and other city events are conveniently close ! The shopping options are close and easy to drive to ! The canal walk and The island are beautiful and so lovely to walk or run !!! Community is friendly and feels safe !!

                    Manager

                    1/22/2023

                    The Locks Tower Apartments
                    Hello, Thank you for your positive review and high star rating! We are extremely thrilled to hear you are enjoying our community, staff, and The Locks Tower's proximity to many popular attractions and shops! We hope you have a wonderful day! The Locks Tower Management
                    Review Author Icon

                    Resident 1037949

                    Verified Resident 2022

                    6/21/2022

                    I have a good and bay experience. The bad experience was the towing take my car 2 during the weekend and y pay for the garage and the problem was because i don’t receive a blue stamp and I didn’t now about after the administration… See More>
                      Manager

                      1/23/2023

                      The Locks Tower Apartments
                      Hello, Thank you for the feedback and high star rating. We regret to hear that you're unhappy with the towing company we use at our community. We will pass this information along to our team to review - if there is anything else we can assist you with, please give us a call at (804) 944-2199. Have a great day! The Locks Tower Management
                      Review Author Icon

                      Resident 1012792

                      Verified Resident 2022

                      4/5/2022

                      Recently moved into The Locks Tower after a terrible experience with a local property management company. My short time at The Locks Tower has been exceptional! Every member of staff I’ve encountered has been kind, helpful, and respectful. I don’t think I could have chosen… See More>
                        Manager

                        4/6/2022

                        The Locks Tower Apartments
                        Hello, Thanks so much for the kind words and positive feedback! It is great to hear that our staff has been so helpful during your time at The Locks Tower. Have a great day! The Locks Tower Management
                        Review Author Icon

                        Resident 978354

                        Verified Resident 2021

                        12/5/2021

                        Just moved here in the last few months. Great experience so far, management and maintenance staff are excellent. Nice apartments, new appliances, very clean. Nice view of the river from the rooftop lounge.

                          Manager

                          1/25/2023

                          The Locks Tower Apartments
                          Hi there, Thank you for your kind words and this high-star rating! We hope you have a great day! The Locks Tower Management

                          Updated Review

                          Review Author Icon

                          Resident 887250

                          Verified Resident 2020 - 2021

                          11/1/2021

                          Very poor since the beginning of my lease during covid. I signed the lease by end of month. The agent didnt tell me that I need to pay a penalty of 50$ for electricity. If I knew I would have signed for the beginning of the… See More>
                            Manager

                            1/26/2023

                            The Locks Tower Apartments
                            Hello, We regret to hear that your move-in experience did not go as expected - this is certainly not the level of service we aim to provide our residents. We will use this feedback as an opportunity to improve our services for all of our residents. The Locks Tower Management
                            Review Author Icon

                            Resident 959898

                            Verified Resident 2021

                            10/11/2021

                            So far so good! Move in was a little dicey but overall I am pleased. Its hard to reach the front office staff, but maintenance issues do get resolved quickly. The convenience and location is the best aspect of living here.

                              Manager

                              10/12/2021

                              The Locks Tower Apartments
                              Hello, Thank you for sharing your experience with us! While we are sorry to hear that your move-in process was not as smooth as you hoped, we are glad that you are enjoying your residency at The Locks Tower. If there is ever anything you need - we are here to help! The Locks Tower Management
                              Review Author Icon

                              Resident 955647

                              Verified Resident 2020 - 2021

                              10/8/2021

                              I have submitted three maintenance requests (1143783, 1144103 and 1150416) for the same issue. Elevator number one has been out of service for over two months now. Each request has been cancelled with erroneous, false or misleading information by the maintenance staff. … See More>
                                Manager

                                10/12/2021

                                The Locks Tower Apartments
                                Hello, Thank you for bringing this issue to our attention - we can assure you that we do not find this acceptable. If you are willing, please give us a call at (804) 729-8117 so that we can gather more details on this situation. We apologize for any inconvenience or frustration this situation may have caused. We look forward to working to resolve this issue for all of our residents. The Locks Tower Management

                                Updated Review

                                Review Author Icon

                                Resident 753575

                                Verified Resident 2019 - 2021

                                6/12/2021

                                An overall very average apartment. Location is excellent, noise is manageable, but maintenance and the rental office struggles to resolve issues and guest parking doesn't exist. When resolving maintenance issue, they often find a band-aid solution that doesn't actually resolve the issue and forces you… See More>
                                  Manager

                                  7/21/2021

                                  The Locks Tower Apartments
                                  Hello, We appreciate you taking the time to leave us feedback. We apologize if your experience at The Locks Tower has been anything less than excellent - we will pass your comments along to our team to work to improve. If there is anything else we can assist you with, please let us know. The Locks Tower Management
                                  Review Author Icon

                                  Resident 911286

                                  Verified Resident 2020 - 2021

                                  6/2/2021

                                  The locks is a great community to live in downtown. Its much quieter than some of the upper blocks and puts you right next to shockoe bottom and rocketts landing. I highly recommend the tower or any other locks properties to anyone looking to make… See More>
                                    Manager

                                    7/21/2021

                                    The Locks Tower Apartments
                                    Hello, We appreciate your positive review! Have a great day. The Locks Tower Management
                                    Review Author Icon

                                    Resident 896919

                                    Verified Resident 2020 - 2021

                                    4/25/2021

                                    2020 was a tough year, but living at the Lock Tower has been wonderful. Great place to live - location, amenities, staff, value all top notch. Would highly recommend the Locks community to friends and colleagues.

                                      Manager

                                      1/26/2023

                                      The Locks Tower Apartments
                                      Hello, We're grateful and appreciate you taking the time to share your rating with us. We are glad to hear you enjoy our community, staff, and services – we strive to create a positive experience for all our residents! Have a wonderful day! The Locks Tower Management
                                      Review Author Icon

                                      anonymous

                                      Resident 2020 - 2021

                                      4/13/2021

                                      So I live in the tower for the price of a spot for one of their other buildings (alume) because I used to live there, I then found cockroaches and realized mold was on ever wall that had a window. The staff that came to… See More>
                                        Manager

                                        7/22/2021

                                        The Locks Tower Apartments
                                        Hello, We appreciate your feedback and are sorry to hear of the issues you've experienced during your time at our community. This is certainly not the type of experience we aim to provide any of our residents. We'd like to hear more about your time at The Locks Tower so that we can best assist you - please give us a call at (804) 944-2200 to discuss this further. We look forward to hearing from you. The Locks Tower Management

                                        Updated Review

                                        Review Author Icon

                                        Resident 787576

                                        Verified Resident 2020 - 2021

                                        4/11/2021

                                        Terrible apartment building. Run by awfully idiotic management staff. Dirty common areas that are not safe during COVID. It takes having to reach out to corporate in order to get things done. The leasing office does not communicate with the residents. The hallways and bathrooms… See More>
                                          Manager

                                          7/21/2021

                                          The Locks Tower Apartments
                                          Hello, We greatly appreciate you sharing your experience with us - this is certainly not the type of service we aim to provide to our residents. We will be further investigating these claims in order to best improve our community and our services. The Locks Tower Management

                                          Updated Review

                                          Review Author Icon

                                          Resident 889412

                                          Verified Resident 2020 - 2021

                                          4/4/2021

                                          This place has a lot of improving to do before it becomes a luxury apartment building. The management is almost non-existent. They are only there to collect money and do not provide anything more to make you feel like a valued resident. The overall building… See More>
                                            Manager

                                            7/21/2021

                                            The Locks Tower Apartments
                                            Hello, Thank you for the candid review. We regret to hear that your experience at our community has not been 100% positive. We will pass this feedback along to our team in order to improve our services for all of our residents. The Locks Tower Management
                                            Review Author Icon

                                            Resident 879283

                                            Verified Resident 2019 - 2021

                                            3/5/2021

                                            Awesome Living! Warm inviting neighbors. Vibrant Art Scene******************************************************

                                              Manager

                                              1/25/2023

                                              The Locks Tower Apartments
                                              Hello, Thank you for your positive comments. We are happy to hear that you are enjoying your home at The Locks Tower! We hope you have a wonderful day! The Locks Tower Management
                                              Review Author Icon

                                              Resident 870066

                                              Verified Resident 2020

                                              2/4/2021

                                              Great location and great gym amenities! Community management is extremely tough to get in touch with. The space is filled with students, so parties at night and lots of noise is common. Not the best space for someone in their late 20's/early 30's to work… See More>
                                                Manager

                                                7/21/2021

                                                The Locks Tower Apartments
                                                Hello, We appreciate you taking the time to leave us a review. While we are glad that you are, overall, enjoying your home at The Locks Tower, we apologize for any noise issues you've experienced during your time at our community. If this is still ongoing, please give us a call at (804) 944-2200 so that we can better assist you. The Locks Tower Management
                                                Review Author Icon

                                                Resident 863829

                                                Verified Resident 2019 - 2020

                                                1/17/2021

                                                Good unit, bad management. Amenities not consistently available. Very poor management and staff engagement. I cant have my handicapped parents over to visit given their draconian policies. Very disappointed.

                                                  Manager

                                                  1/26/2023

                                                  The Locks Tower Apartments
                                                  Hello, Thank you for taking the time to let us know how we did. We are always looking for ways to improve our community, and we truly value your opinion. We are sorry about the unavailable amenities issue that has been an inconvenience throughout your time at The Locks Tower. Please do not hesitate to reach out to our leasing office to discuss this topic further. The Locks Tower Management
                                                  Review Author Icon

                                                  Resident 858730

                                                  Verified Resident 2020

                                                  1/1/2021

                                                  Amazing location right next to the river. Very close to coffee shops and my work. The staff members are very friendly, thorough and do a great job following up with you. I would recommend this place to anyone looking in the Richmond area.

                                                    Manager

                                                    7/22/2021

                                                    The Locks Tower Apartments
                                                    Hi there, We're so glad that you're pleased with our community! It is wonderful to hear that our staff has been so attentive during your time at The Locks Tower. The Locks Tower Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer
                                                    Parking
                                                    • Electric Vehicle Charging Stations
                                                    • Indoor Secured Bike Parking
                                                    Other
                                                    • Attached Garage Parking
                                                    • Conference Room
                                                    • Fitness Center
                                                    • Gourmet Kitchen
                                                    • Oversized Closets
                                                    • Package Receiving Service
                                                    • Pet Spa
                                                    • Pool
                                                    • Smoke Free Community
                                                    • Stainless Steel Appliances
                                                    • Zen Garden
                                                    Show Less
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                                                    Leasing

                                                    The Locks Tower is steps from the business district, popular fine dining, premier shopping, and well-established entertainment venues such as Shockoe Slip, the Shockoe Design District. The Locks Tower are studio, one and two-bedroom modern floorplans boasting open living and dining spaces with picturesque windows and wood floors. The gourmet kitchens are appointed with modern cabinetry, granite countertops, and stainless steel appliances. The bedrooms feature oversized closets, and either adjacent hallway or ensuite bathrooms with custom vanities, large soaking tubs, and tile flooring. Residents of The Locks Tower can indulge in the array of high-end amenities including a rooftop pool with indoor sky-lounge, garage parking, state-of-the-art fitness center, and private courtyard.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    PRG Real Estate

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 41 number of votes by renters, The Locks Tower Apartments is currently rated 3.8 out of 5 stars.
                                                    The Locks Tower Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    The Locks Tower Apartments is rated 4.6/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Locks Tower Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Locks Tower Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    The Locks Tower Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Locks Tower Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 7.4 days to their community reviews in the past year.
                                                    PRG Real Estate
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    The Locks Tower Apartments

                                                    May 2024

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                                                    The Locks Tower Apartments is a 566 - 1,548 sq. ft. apartment in Richmond in zip code 23219. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,552 - $4,984. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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