B+

The Locks

301 South 11th Street, Richmond, VA 23219
301 South 11th Street, Richmond, VA 23219

Resident of this community?

Tell us what you think!

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade B+

Ratings & Reviews (31 Reviews)

Filter
  • 5 out of 5
  • 4 out of 5
  • 3 out of 5
  • 2 out of 5
  • 1 out of 5
No reviews match your search.
AVERAGE RATING
See Rating Breakdown
Noise
Maintenance
Safety
Grounds
Office Staff
The Locks Manager

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
2018 - 2020 Not Recommended

Updated 05/22/2020

Reviewed 05/22/2020

Currently, for the amount of money we pay in rent/amenities to PRG, we are dissatisfied with the level of care that is being taken with regards to the overall appearance of our community. The grounds are not kept clean, all apartment windows' exteriors are filthy. We've… See More
The Locks Manager22/22/2020

Hello, Thank you for the feedback. We are sorry to hear that you are not 100% satisfied with our community. At The Locks, we work every day to make our community the best that it can be - we will take your feedback as an opportunity to improve our services for you and your all of our residents. Thank you again. The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
2013 - 2020 Recommended

Updated 05/16/2020

Reviewed 05/16/2020

Living at the Locks has been an excellent experience for me and my Bichon Frise, Happy, since 2013. It's centrally located in the Downtown area with easy access to the coffee shops, bistros, pubs, and the finest dining in town. Access to the freeway within minutes,… See More
The Locks Manager18/18/2020

Hello, Thank you for the kind words! We are so happy to hear that you and your furry friend are still enjoying your home at The Locks. Have a great day! The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 761423 2018 - 2020 Recommended

Updated 04/25/2020

Reviewed 04/25/2020

The Locks Gate 5 is a great place to live! Mgmt team is excellent, location is perfect! Love it! Close to great restaurants, the river front and a great area to walk around. No need for a car. Couldnt ask for a better place to stay.… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 759602 2020 Recommended

Updated 04/15/2020

Reviewed 04/15/2020

Even during COVID19 the Locks provided me with the easiest move in. I am so thankful that they were able to help me and easy any worries I had about moving at this time! The staff is so friendly and helpful and at move in my… See More
The Locks Manager15/15/2020

Hello, Thank you for the wonderful review! We are happy to hear that your move-in went smoothly and that our staff was so helpful during the process. If there is ever anything we can assist with, please don't hesitate to reach out to us! The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 751213 2013 - 2020 Recommended

Updated 03/10/2020

Reviewed 03/10/2020

I have enjoyed the locks pad I get up when I can to spent a fews days a month a warm welome we are family we have get together checking on our folks I have been a locks man since July 15, 2013 the locks had… See More
The Locks Manager12/12/2020

Hello, Thanks for the review! We are glad to hear that you are happy with our community. We hope to see you again soon! The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 747352 2018 - 2020 Not Recommended

Updated 02/25/2020

Reviewed 02/25/2020

Loved it before new management tool over in 2019 (PRG). Began charging for many amenities that were included before they took over (trash,water,sewage). Parking is horrible and loading and unloading is a pain.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2020 Not Recommended

Updated 02/22/2020

Reviewed 02/22/2020

It is a good place to live if you can handle the noise from the apartment above you. You can hear everything. Good luck if they aren't considerate. Trust me there isn't much you can do about it besides move out.
The Locks Manager24/24/2020

Hello, We are sorry to hear that you are not satisfied with your home at The Locks. We have passed your feedback along to our on-site team in hopes that a mutual resolution can be found for the noise issues you are experiencing. If there is anything else we can do to make your residency with us more enjoyable, please don't hesitate to reach out to us. Again, thank you for the candid feedback. We hope to work towards a solution for you. The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 730827 2018 - 2019 Recommended

Updated 12/24/2019

Reviewed 12/24/2019

The office staffs were very friendly and kindly for me to assist for move in procedures even I am not familiar with US custom because I have just moved in the states from Japan. I really appreciated Mr.Andy's kindness to set up preparation for Dominion Energy… See More
The Locks Manager30/30/2019

Hello! Thank you so much for your kind words and this wonderful review. We are so pleased to hear that you've had such a positive experience with our community. We hope that you continue to enjoy your new home at The Locks. We will be sure to pass your praise along to Andy. The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 729282 2018 - 2019 Recommended

Updated 12/19/2019

Reviewed 12/19/2019

The Locks is a great community! The community and residential amenities are absolutely amazing! I enjoy the the nature trails, bike trails and boat rentals. The Locks also offers a great entertainment space, pool, gym and exercise area.
The Locks Manager30/30/2019

Hello there, Thanks for the review! We appreciate your feedback and your kind words. We hope that you continue to enjoy our community and your home at The Locks. The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 726195 2018 - 2019 Recommended

Updated 12/10/2019

Reviewed 12/10/2019

Great location and community! The staff is friendly and maintenance team quick to respond. The location to river is great for outdoor activities and easy to find great restaurants. The location allows for easy travel access, as well.
The Locks Manager03/03/2020

Hello, Thanks for the review! We are happy to hear that you are enjoying our staff, our community, and your home at The Locks. Have a wonderful day. The Locks Management

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 686654 2018 - 2019 Recommended

Updated 08/28/2019

Reviewed 08/28/2019

Having lived in several homes and rented several apartments, this is by far the best living experience our family had ever had. We love the community, the staff, the priority placed on making this a safe community, and the effort made to make each person feel… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 653908 2013 - 2019 Recommended

Updated 08/15/2019

Reviewed 06/18/2019

This is ideal for adults and young professionals and people who live active lives. Not ideal for children. great for outdoor activities and social adult-only community events. It's a good place to live.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 672041 2018 - 2019 Recommended

Updated 08/01/2019

Reviewed 08/01/2019

Moving to The Locks was absolutely the best decision I've made in a very long time. I looked at 10 different locations when relocating to Richmond Va and The Locks offers everything I was looking for in my new community. The entire staff is the most… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 669311 2018 - 2019 Recommended

Updated 07/25/2019

Reviewed 07/25/2019

Great location for anyone that works downtown. Would recommend to anyone without hesitation. Close to great restaurants, canal walk, river and other conveniences. Building is very soundproof and well laid out. See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 640221 2018 Recommended

Updated 05/14/2019

Reviewed 05/14/2019

I've enjoyed my time at the Locks and look forward to spending the summer here. I like being able to walk to some good restaurants and hang out at the river. I'm not sure what else to put or how many characters before I get to… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2018 - 2019 Not Recommended

Updated 05/09/2019

Reviewed 05/09/2019

DO NOT RECOMMEND. The property management is a disaster and the apartments are good but not great. As a lot of other reviews mentioned, the management is impossible to get in touch with and extremely unaccommodating. It was impossible to get timely responses during the lease… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 633452 2015 - 2018 Not Recommended

Updated 04/30/2019

Reviewed 04/30/2019

Place is good. Seems too expensive for the size. Now that they are no longer including water the value is decreased further. I would not recommend a friend to live here currently. Maybe after construction. New management is more distant and less friendly appearing. Change in… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 631342 2018 Recommended

Updated 04/25/2019

Reviewed 04/25/2019

I found The Locks when moving from Maryland to Richmond and I could not be happier with the apartment! It is incredibly clean, modern, quiet, and it is in a great location! There are tons of restaurants, cafes, bars, parks, and other entertainment within walking distance.… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2018 - 2019 Not Recommended

Updated 01/15/2019

Reviewed 01/15/2019

DO NOT LIVE HERE! There is a rodent infestation in our apartment, and the office has not acted on the matter for three and a half months!! The apartment is unhabitable and after multiple emails, cries for help, and requests, maintenance STILL has not aided us… See More
(Resident Photo) Image of The Locks in Richmond, VA(Resident Photo) Image of The Locks in Richmond, VA(Resident Photo) Image of The Locks in Richmond, VA
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
José_C405 • Resident 2018 Not Recommended

Updated 01/02/2018

Reviewed 01/02/2018

I moved in to the locks this month and was very disappointed. A smoker lives in the apartment prior and Dodson management did not inspect the place prior to us moving in. I have 3 young children and the place smelled horrible. Everyone got headaches and… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
DonnaChangDC • Prospective Resident Visited 2016 Recommended

Updated 07/08/2016

Reviewed 07/08/2016

I recently toured The Locks as I am moving to Richmond for work. I am a young professional and this is the perfect spot for me. The staff that I have spoken to have been nothing but professional and helpful. The location is great, lots of… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Andrea Burgess • Resident 2014 - 2016 Recommended

Updated 07/07/2016

Reviewed 07/07/2016

We just recently moved out of The Locks and we loved it. We have lived two other places in Richmond and the apartments are beautiful. We had and apartment in the Alume building and it was unlike any other apartment we ever had; huge windows and… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Prospective Resident Visited 2015 Not Recommended

Updated 01/27/2016

Reviewed 01/27/2016

I tried to live here and couldn't because apparently I make too much money and can actually afford to pay my rent on time every month. That's a head scratcher if I've ever heard one...has something to do with the government funding things like the TV's… See More
The Locks Manager01/01/2016

Hello, Thank you for your feedback and consideration. We are sorry that our only available units were income-restricted when you contacted us. By having a percentage of units that are income-restricted, we are proud to offer a secure and comfortable standard of living to deserving tenants from a variety of financial circumstances. Thanks again for considering The Locks.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2013 - 2015 Not Recommended

Updated 11/02/2015

Reviewed 11/02/2015

Walls are too thin. Appliances and fixtures are cheap. Pet area smells all the time. Garage was "secure" less than a 1/3 of the time. The apartments are very unique but it is simply not a luxury complex.
The Locks Manager04/04/2015

Thank you for your feedback and we apologize for your negative experience. When building the property, our developers took extra measures to add sound dampening and insulation materials within the building to reduce the sound between residences. We would love for you to submit a maintenance request through the Resident Portal so that we can have a representative come out to evaluate the noise level and take additional measures as needed. In the meantime, here are some additional low-cost tactics that can be done to minimize noise levels in an apartment: http://realestate.aol.com/blog/2009/09/12/shh-how-to-reduce-noise-in-your-apartment/. As a pet-friendly community, we take added measures to ensure our residents are being responsible pet owners and are cleaning up after their pets daily. This includes providing convenient pet waste stations, signage, access to two resident Bark Parks, and e-mail reminders. We also want to ensure our non-pet owners are able to fully enjoy the the property. Should you witness a resident not picking up after their pet, we encourage you to report the incident to the leasing office so that we can better mitigate the issue. At The Locks, it is our goal to provide an outstanding experience for residents and guests staying in our community. We would love to speak with you to learn more about how we can ensure this goal is met. Please contact our Regional System and Support Manager at [email protected]

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2014 - 2015 Not Recommended

Updated 07/18/2015

Reviewed 07/18/2015

I lived at the locks for a year and a half. The apartments are definitely nice, but definitely not worth the price. The units are small square footage wise, but extremely expensive to heat and cool because of the concrete floors and walls. The amenities are… See More
The Locks Manager21/21/2015

Thank you for your review. I am so sorry to hear that you had an unfortunate experience in regards to parking, maintenance, and your security deposit here at The Locks. One of our core goals is to provide our residents with impeccable service, and I want to ensure that this situation does not happen in the future for any resident. We will take your feedback and look at ways we can improve upon our service in the near future. Again, if there is anything additional we can do to improve upon The Locks living experience, please email us at [email protected], or call 804-205-1257. Thank you again for your feedback.

How was this review?
Useful
Thanks for voting!
Report

Features & Amenities

Laundry

  • Laundry On-Site
  • Laundry in Units

General

  • Community Center
  • Controlled Access
  • Gym
  • Pool

Pets

  • Dogs Allowed
    Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.
  • Cats Allowed
    Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $1,299

  • SQ. FT.

    680

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $1,599

  • SQ. FT.

    934

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Encompassing six acres of Richmond's downtown waterfront, The Locks is an exclusive enclave of residential and commercial spaces along the historic Haxall and Kanawha Canals. Like the Tidewater Connection Locks of the canals that inspired our name, The Locks apartments in Richmond VA is a point of connection?to a bustling business district, to the dining, shopping and entertainment venues of Shockoe Slip and the Shockoe Design District, and to all the adventure and escape that the James River Park System has to offer.

Questions & Answers (1)

Your question has been submitted!

Please allow up to 24 hours for your answer to be visible to the public.

·
Type your answer:
Please allow up to 24 hours for your answer to be visible to the public.

Are there surveillance cameras on site?

Anonymous · March, 19 2018
Please allow up to 24 hours for your answer to be visible to the public.
No answers yet. Be the first to answer.

The Locks Gallery

Manager Uploaded Photos

Similar Properties

Image of Highland Woods in Highland Springs, VA

Highland Woods

Highland Springs, VA

Image of Pohlig Box Factory in Richmond, VA

Pohlig Box Factory

Richmond, VA

The Locks is a 680 - 934 sqft apartment in Richmond in zip code 23219. This community has a 1 - 2 bedroom, 1 bathroom, and is for rent for $1,299 - $1,599. Nearby cities include Highland Springs, Henrico, North Chesterfield, Mechanicsville, and Bon Air. 23075, 23075, 23113, 23298, and 24011 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

The Locks

Provided by Property Management

Management Photos (6)

  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA

Provided by Other Residents

Resident Photos (1)

  • (Resident photo uploaded on 01/15/2019) Image of The Locks in Richmond, VA
  Back To Top