A

The Locks

301 South 11th Street, Richmond, VA 23219
301 South 11th Street, Richmond, VA 23219

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Ratings & Reviews (39 Reviews)

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 Verified Residentvrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/24/2021
From the very start of the tour, we fell in love with The Locks! Our leasing representative was extremely professional & knowledgeable. She really listen to what we wanted in a living space & showed us options. We could had went with any of the units… See More
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The Locks Manager

02/24/2021

Hi there, Thanks for taking the time to leave us a review! We're so glad to hear that you're enjoying your new home at The Locks and that your move-in went smoothly - we will be sure to pass your kind words along to Stephanie and the team. We hope to keep up the great work! The Locks Management

 Verified Residentvrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/12/2021
Living at the Lock's has been one of my favorite parts of Richmond! I love how it is right next to Brown's Island, the canal, and walking distance to many restaurants. The staff and maintenance are all wonderful people! See More
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The Locks Manager

01/14/2021

Hi there, Thanks for the review! We're so glad to hear that you are enjoying your home at The Locks. We hope to keep up the great work! The Locks Management

 Verified Residentvrp 2018 - 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/01/2021
Great community, excellent staff, and great location! The quality of the apartment is outstanding. There are also great walking and running paths for exercise. Beautiful and astonishing scenery. Living here has been great! See More
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The Locks Manager

01/04/2021

Hello, Thanks for the positive review! It's great to hear that you are enjoying our community, our staff, and your home at The Locks. If there is anything we can do to improve your time with us, please let us know! The Locks Management

  Previous Review
· 09/10/2020
 Verified Resident 801657vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/09/2020
We love the Locks! First, we love being in the heart of downtown Richmond. We are walkable distance from work, nature, nightlife, and restaurants, but away from chaos. Second, our Maintenance Team provides exceptional service as they are always here within hours of the work order… See More
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The Locks Manager

08/10/2020

Hello, We appreciate your feedback! We're happy that you are pleased with your home at The Locks. Have a great day! The Locks Management

 Verified Resident 799776vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/04/2020
The Locks is a great apartment community for those who enjoy an urban downtown life. New amenities make great for modern living. Even though the Locks has a pool, the James River and Canal Walk are your backyard! See More
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The Locks Manager

08/18/2020

Hello, We appreciate your feedback! It's great to hear that you are enoying life at The Locks. The Locks Management

 Verified Resident 789936vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2020
Great apartment with excellent amenities. All the appliances are brand new. Very clean. Area feels safe and is a short walk to downtown. Great running path along the James River nearby. Plenty of parking space if needed. See More
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The Locks Manager

07/13/2020

Hello, Thanks for the thoughtful review! We're so glad that you are enjoying your home at our community. Have a wonderful day! The Locks Management

 Verified Resident 788112vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/07/2020
There are definitely improvements to be made but this has been the best place I have ever lived. Mostly the management company is easy to work with which I feel is the biggest assetwhen renting a property with a location and amenities like The Locks See More
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The Locks Manager

07/07/2020

Hello, Thank you for the review! We are glad to hear that you are, overall, pleased with your home at The Locks. We hope to keep up the good work! The Locks Management

 Verified Resident 778479vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/11/2020
I've lived here since july 2019. Since then I've experienced tons of HVAC issues, cockroach issues, noise issues, etc and even had a random stranger try to follow me into my apartment. I wouldn't live here again. However, staff has always been incredibly kind, there's a… See More
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The Locks Manager

06/11/2020

Hello, Thank you for the candid feedback. We are very sorry to learn of all of the issues you've experienced during your time at The Locks. Our team works every day to make this community the very best it can be for all of our residents - we will take this as an opportunity to improve our services. We are sorry to see you go, if there is anything we can do to keep you as a resident, please let us know. The Lock Management

 Verified Resident 771306vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/22/2020
Currently, for the amount of money we pay in rent/amenities to PRG, we are dissatisfied with the level of care that is being taken with regards to the overall appearance of our community. The grounds are not kept clean, all apartment windows' exteriors are filthy. We've… See More
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The Locks Manager

05/22/2020

Hello, Thank you for the feedback. We are sorry to hear that you are not 100% satisfied with our community. At The Locks, we work every day to make our community the best that it can be - we will take your feedback as an opportunity to improve our services for you and your all of our residents. Thank you again. The Locks Management

 Verified Resident 769367vrp 2013 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/16/2020
Living at the Locks has been an excellent experience for me and my Bichon Frise, Happy, since 2013. It's centrally located in the Downtown area with easy access to the coffee shops, bistros, pubs, and the finest dining in town. Access to the freeway within minutes,… See More
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The Locks Manager

05/18/2020

Hello, Thank you for the kind words! We are so happy to hear that you and your furry friend are still enjoying your home at The Locks. Have a great day! The Locks Management

 Verified Resident 761423vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/25/2020
The Locks Gate 5 is a great place to live! Mgmt team is excellent, location is perfect! Love it! Close to great restaurants, the river front and a great area to walk around. No need for a car. Couldnt ask for a better place to stay.… See More
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The Locks Manager

08/21/2020

Hi there, Thanks for the positive review! We're glad that you are pleased with our team and our community. The Locks Tower Management

 Verified Resident 759602vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/15/2020
Even during COVID19 the Locks provided me with the easiest move in. I am so thankful that they were able to help me and easy any worries I had about moving at this time! The staff is so friendly and helpful and at move in my… See More
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The Locks Manager

04/15/2020

Hello, Thank you for the wonderful review! We are happy to hear that your move-in went smoothly and that our staff was so helpful during the process. If there is ever anything we can assist with, please don't hesitate to reach out to us! The Locks Management

 Verified Resident 751213vrp 2013 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/10/2020
I have enjoyed the locks pad I get up when I can to spent a fews days a month a warm welome we are family we have get together checking on our folks I have been a locks man since July 15, 2013 the locks had… See More
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The Locks Manager

03/12/2020

Hello, Thanks for the review! We are glad to hear that you are happy with our community. We hope to see you again soon! The Locks Management

 Verified Resident 747352vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/25/2020
Loved it before new management tool over in 2019 (PRG). Began charging for many amenities that were included before they took over (trash,water,sewage). Parking is horrible and loading and unloading is a pain. See More
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The Locks Manager

09/18/2020

Hello, We're sorry to hear that you are unhappy with our new management. We will take this feedback into account when making new changes and updates to the community. The Locks Management

Former Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/22/2020
It is a good place to live if you can handle the noise from the apartment above you. You can hear everything. Good luck if they aren't considerate. Trust me there isn't much you can do about it besides move out. See More
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The Locks Manager

02/24/2020

Hello, We are sorry to hear that you are not satisfied with your home at The Locks. We have passed your feedback along to our on-site team in hopes that a mutual resolution can be found for the noise issues you are experiencing. If there is anything else we can do to make your residency with us more enjoyable, please don't hesitate to reach out to us. Again, thank you for the candid feedback. We hope to work towards a solution for you. The Locks Management

 Verified Resident 730827vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/24/2019
The office staffs were very friendly and kindly for me to assist for move in procedures even I am not familiar with US custom because I have just moved in the states from Japan. I really appreciated Mr.Andy's kindness to set up preparation for Dominion Energy… See More
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The Locks Manager

12/30/2019

Hello! Thank you so much for your kind words and this wonderful review. We are so pleased to hear that you've had such a positive experience with our community. We hope that you continue to enjoy your new home at The Locks. We will be sure to pass your praise along to Andy. The Locks Management

 Verified Resident 726195vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/10/2019
Great location and community! The staff is friendly and maintenance team quick to respond. The location to river is great for outdoor activities and easy to find great restaurants. The location allows for easy travel access, as well. See More
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The Locks Manager

01/03/2020

Hello, Thanks for the review! We are happy to hear that you are enjoying our staff, our community, and your home at The Locks. Have a wonderful day. The Locks Management

 Verified Resident 686654vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/28/2019
Having lived in several homes and rented several apartments, this is by far the best living experience our family had ever had. We love the community, the staff, the priority placed on making this a safe community, and the effort made to make each person feel… See More
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 Verified Resident 653908vrp 2013 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/15/2019
This is ideal for adults and young professionals and people who live active lives. Not ideal for children. great for outdoor activities and social adult-only community events. It's a good place to live. See More
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 Verified Resident 672041vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/01/2019
Moving to The Locks was absolutely the best decision I've made in a very long time. I looked at 10 different locations when relocating to Richmond Va and The Locks offers everything I was looking for in my new community. The entire staff is the most… See More
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 Verified Resident 669311vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/25/2019
Great location for anyone that works downtown. Would recommend to anyone without hesitation. Close to great restaurants, canal walk, river and other conveniences. Building is very soundproof and well laid out. See More
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 Verified Resident 640221vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/14/2019
I've enjoyed my time at the Locks and look forward to spending the summer here. I like being able to walk to some good restaurants and hang out at the river. I'm not sure what else to put or how many characters before I get to… See More
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Former Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/09/2019
DO NOT RECOMMEND. The property management is a disaster and the apartments are good but not great. As a lot of other reviews mentioned, the management is impossible to get in touch with and extremely unaccommodating. It was impossible to get timely responses during the lease… See More
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 Verified Resident 633452vrp 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/30/2019
Place is good. Seems too expensive for the size. Now that they are no longer including water the value is decreased further. I would not recommend a friend to live here currently. Maybe after construction. New management is more distant and less friendly appearing. Change in… See More
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 Verified Resident 631342vrp 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/25/2019
I found The Locks when moving from Maryland to Richmond and I could not be happier with the apartment! It is incredibly clean, modern, quiet, and it is in a great location! There are tons of restaurants, cafes, bars, parks, and other entertainment within walking distance.… See More
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 Updated Review
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Office Staff
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Manager

 
·

Features & Amenities

Laundry

  • Laundry On-Site
  • Laundry in Units

General

  • Community Center
  • Controlled Access
  • Gym
  • Pool

Pets

  • Dogs Allowed
    Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.
  • Cats Allowed
    Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,299

  • SQ. FT.

    680

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,599

  • SQ. FT.

    934

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

A
PRG Real Estate
VIEW 39 COMMUNITIES

Encompassing six acres of Richmond's downtown waterfront, The Locks is an exclusive enclave of residential and commercial spaces along the historic Haxall and Kanawha Canals. Like the Tidewater Connection Locks of the canals that inspired our name, The Locks apartments in Richmond VA is a point of connection?to a bustling business district, to the dining, shopping and entertainment venues of Shockoe Slip and the Shockoe Design District, and to all the adventure and escape that the James River Park System has to offer.

Questions & Answers (1)

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Are there surveillance cameras on site?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at The Locks?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Locks?
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How safe is The Locks?
The community is rated 4.7/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 11 days to their community reviews in the past year.

What is the pet policy at The Locks?
Dogs Allowed
Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.
Cats Allowed
Comments: e allow cats and dogs, 2 pets per apartment. We do have breed and weight restrictions and specified documentation is required. Contact leasing office for details.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath


The Locks Gallery

Manager Uploaded Photos

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The Locks is a 680 - 934 sqft apartment in Richmond in zip code 23219. This community has a 1 - 2 bedroom, 1 bathroom, and is for rent for $1,299 - $1,599. Nearby cities include Highland Springs, North Chesterfield, Henrico, Mechanicsville, and Bon Air. 23075, 23075, 23113, 23298, and 24011 are nearby zip codes.

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MOVE-IN SPECIAL

The Locks

Provided by Property Management

Management Photos (6)

  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA
  • (Manager photo uploaded on 05/29/2015) Image of The Locks in Richmond, VA

Provided by Other Residents

Resident Photos (1)

  • (Resident photo uploaded on 01/15/2019) Image of The Locks in Richmond, VA
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