The Preserve Scotts Addition
#3,367 #32 #237

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The Preserve Scotts Addition

1310 Roseneath Rd, Richmond, VA 23230
(922 Reviews & Surveys)
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"I LOVE THE PRESERVE! Leasing office is flipping amazing and the maintenance/service guys a" ...
$1,662 - $4,453/mo

The Preserve Scotts Addition Reviews

(70)

4.6 rating

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84 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1257393

Verified Resident 2021 - 2024

6/19/2024

If this is your first apartment it is a decent place to start for sure. Otherwise save your money. They do have amenities but they don't make up for the problems at the property. I'd rather a clean space. The trash chutes are always clogged and backed up, it smells the trash in the building and per outside of the building. No one residents or management cleans up so poop just sits for days and no one ever cleans all the fake grass so you guessed it - it reaks of pee!! There's not enough parking spaces for residents?but it's a good location so that's all I got!

    Updated Review

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    Resident 665274

    Verified Resident 2017 - 2023

    10/22/2023

    A fairly quiet, safe community. Prompt response from property staff regarding any issues. A clean exterior and ever changing amenities and services. Great club room and pool area. I really enjoy living here.

      Manager

      10/23/2023

      The Preserve Scotts Addition
      Thanks for your kind words! We're happy to know that you've felt at ease here and that the team has bene a delight to work with! We're also so happy to know that you've loved the amenities!
      Review Author Icon

      Resident 1190067

      Verified ProspectVisited 2023

      10/17/2023

      Apt shopping can be difficult. After 3 tours at other communities, my hunt was over after visiting The Preserve. 1 bedroom was brilliantly designed and spacious. I like the balcony and great location, amenities and value. All of the above are complimented by the professional, knowledgeable and courteous staff. The reviews concur, Ana and Ashton, keep up the outstanding job. Truly looking forward to moving in next week!

        Manager

        10/18/2023

        The Preserve Scotts Addition
        Thanks for your review and for letting us know that you've been impressed with the livings paces offer here and that the amenities also caught your eye! Most of all, we're glad to know that the team impressed you. We can't wait to welcome you home to The Preserve Scotts Addition!
        Review Author Icon

        Resident 1172165

        Verified ProspectVisited 2023

        8/20/2023

        Ana was so nice from the moment we walked in the door and was very attentive. Although the apartment we wanted was no available to view at that point she made sure to show us another one and ensure that we had videos of the unit we wanted!

          Manager

          8/21/2023

          The Preserve Scotts Addition
          Thanks for your review! It's great to hear that you've been happy with the attentive service the team has provided throughout your residency. We are so happy to receive a rave review like this one!
          Review Author Icon

          Resident 1172143

          Verified Resident 2023

          8/20/2023

          Apartment is in a great location, amenities are great, staff are incredibly helpful and nice. Move in went smoothly and apartment layout is desirable. Nice having available street parking around the apt and walkable to museum district.

            Manager

            8/21/2023

            The Preserve Scotts Addition
            Thanks for letting us know that you've found a lot to love about the community! This is great to hear and we're happy to know that the team has impressed you and you love your living space!
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            Resident 1152838

            Verified Resident 2023

            6/22/2023

            Moving in was efficient and simple. The apartment was clean and ready for me to move in. Staff was helpful and answered all questions I had. Apartment and community is in a great location and is modern.

              Manager

              6/25/2023

              The Preserve Scotts Addition
              Thank you for sharing that your move in was a breeze! This is great to hear and we're happy that your residency is off to an amazing start. Welcome home!

              Updated Review

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              Resident 601833

              Verified Resident 2018 - 2023

              5/2/2023

              I have been very happy here for the five years I've lived here. Staff is always attentive and friendly. Neighbors have been great also. One thing I forgot , the walls are very thin and i can here talking and kitchen cabinet's closing always and I'm sure they hear me.

                Manager

                5/3/2023

                The Preserve Scotts Addition
                This is great to hear! Thanks for letting us know you're happy with the community and that you have enjoyed interacting with your neighbors!
                Review Author Icon

                Resident 1132076

                Verified Resident 2022 - 2023

                4/16/2023

                Although prices have gone up, the quality of life and ease of travel have made this an immeasurable experience so far. I feel that my voice is heard. My only complaint is the limited parking on premises, luckily there is additional parking available a block or two away.

                  Manager

                  4/18/2023

                  The Preserve Scotts Addition
                  Thanks for this review and for sharing that you've had a good experience here and that our team has impressed you! This is lovely to hear and we're so glad that you'rehappy with your residency.
                  Review Author Icon

                  Resident 1130812

                  Verified Resident 2022 - 2023

                  4/12/2023

                  The amenities are nice, although I would like to opt-out of the useless trash service. Parking can be tough if you don't have a preferred spot, but overall I am satisfied with living here. It is close to some wonderful spots to socialize and eat.

                    Manager

                    4/12/2023

                    The Preserve Scotts Addition
                    Thanks for your review! We're glad you love the amenities and we appreciate your input. Thanks for being a valuable member of the community and for sharing your thoughts with us!
                    Review Author Icon

                    Resident 1130131

                    Verified Resident 2023

                    4/10/2023

                    The leasing office and maintenance staff are amazing. They respond so quickly to requests and have been incredible in answering any questions I may have. I haven't been here long, but I am genuinely impressed with and pleased by the apartments and the customer service I've received thus far.

                      Manager

                      4/11/2023

                      The Preserve Scotts Addition
                      Thanks for this review and for sharing that you've had a good experience within the community! Knowing you're satisfied with the service from our team means a lot and it's great to know that you're loving life here at The Preserve Scotts Addition!
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                      Resident 1127465

                      Verified Resident 2021 - 2023

                      4/2/2023

                      The Preserve is a wonderful location to live. It's easy to get around Downtown or hop on the highway to head out of town. The amenities are pretty good. Although the new gym doesn't have mirrors, which is odd. I always feel safe. The maintenance team is very responsive and wonderful. CONS: Packages are stolen occasionally and the staff has not found a solution. Parking is horrible. If you park after 5pm, there's a high chance you'll have to park 2-3 blocks away. They took away parking spots but built new apartment units- this doesn't add up. There are more cars but less spots to park.

                        Manager

                        4/3/2023

                        The Preserve Scotts Addition
                        Thanks for your review and for sharing that you've had a good experience within the community. This is nice to hear and we're so glad you feel safe and content here!

                        Updated Review

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                        Resident 1118581

                        Verified Resident 2022 - 2023

                        3/20/2023

                        I enjoy my time here and I'd recommend it to anyone looking for a good community and staff that care. The staff have been very welcoming and helpful from the start and the community events allow for you to get to know others members of the community if you're new to the area. The biggest convenient are the gym in the facility and the gym across the street, to include the swimming pool for the summer time.

                          Manager

                          3/20/2023

                          The Preserve Scotts Addition
                          This is great to hear! Thanks for sharing that you'd recommend the community to others and that you love the amenities, such as the gym and pool! We're happy to have you here!
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                          Resident 1103111

                          Verified ProspectVisited 2023

                          1/16/2023

                          Leasing agent was great. She explained additional fees besides rent and options for parking, etc. The units are nice and the common areas were clean. Set up was a little confusing but I'm sure if you live there you'd become used to it.

                            Manager

                            1/17/2023

                            The Preserve Scotts Addition
                            Wow! Thanks for letting us know that you've been impressed with the community. This is nice to hear and we're so happy that you've been satisfied with your overall experience.

                            Updated Review

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                            Resident 1010230

                            Verified Resident 2022

                            12/25/2022

                            They are always improving the community for future residents. I have had a few issues but they were taken care of quickly. The management is professional and fair. I would recommend this apartment complex.

                              Manager

                              12/27/2022

                              The Preserve Scotts Addition
                              Wow, thanks for noticing our efforts! We're so pleased to hear you would recommend The Preserve Scotts Addition to others. Your kind words mean the world to us!
                              Review Author Icon

                              Resident 1056373

                              Verified Resident 2022

                              8/18/2022

                              We just moved in last week and so far the Preserve has been most excellent! The front office, leasing, and maintenance staff have all been very personable and communicative. We love our new apartment and are thrilled to be new residents of Scott's Addition!

                                Manager

                                8/19/2022

                                The Preserve Scotts Addition
                                Thanks for your review and for choosing The Preserve Scotts Addition as your new home! This is great to hear and we're so happy that our team has been a pleasure to work with thus far. Enjoy your weekend!
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                                Resident 1001433

                                Verified Resident 2022

                                2/23/2022

                                Move in has been pretty bad. Lots of issues. Minimal work was done fixing up the apartment before I moved in. Broken door, window, dirty appliances, screws/nails in the wall, ceiling damage, water damage/discoloration, etc.

                                  Manager

                                  2/24/2022

                                  The Preserve Scotts Addition
                                  Thank you for your review. We appreciate you sharing your experience but we regret to learn that there have been several issues throughout your residency. Thank you for raising those here so that we can look into them further and ensure prevalent issues are being addressed properly.
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                                  Resident 999431

                                  Verified Resident 2022

                                  2/16/2022

                                  Everyone is so nice and the community is so clean and safe. I can't say enough good things about the staff they are awesome! The community is so quiet too! My fianc? and I love it so far. Our friends live in the founder building.

                                    Manager

                                    2/16/2022

                                    The Preserve Scotts Addition
                                    Thanks for this wonderful review! It's lovely to hear compliments like these and we're so happy that you feel safe here. Thanks for your kind words about our team, too. We're glad to have you here!

                                    Updated Review

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                                    Resident 950083

                                    Verified Resident 2021

                                    12/16/2021

                                    I moved here back in September and it has been great so far! No issues, great location. There are tons of restaurants walking distance. They have a great pool and a very helpful staff. The maintenance staff is quick to respond with any request.

                                      Manager

                                      12/17/2021

                                      The Preserve Scotts Addition
                                      Thank you for your lovely review! We're so happy you love living here and we're overjoyed that you chose The Preserve as your new home. It's nice to know you love the amenities and that our team has been helpful. Thanks again - take care!
                                      Review Author Icon

                                      Resident 959761

                                      Verified Resident 2020 - 2021

                                      10/10/2021

                                      Overall my experience has been great. This AC problem that is currently ongoing and the one time with new flooring have been my only complaints. flooring wasn't actually the buildings fault though because the floor people didn't tell them they needed another day, So can't fault them for that one. And I'm getting somewhat compensated for my AC troubles so all in all it's okay

                                        Manager

                                        10/11/2021

                                        The Preserve Scotts Addition
                                        We appreciate you taking the time to let us know more about your experience. It's great to see we earned a solid four stars and your experience has been satisfactory overall. If there's anything we can do to assist with any questions or concerns, please do not hesitate to let us know at info@thepreserverva.com or by phone at 804-409-2139 and we'll be happy to assist.

                                        Updated Review

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                                        Resident 838594

                                        Verified Resident 2020 - 2021

                                        9/26/2021

                                        N/A I've submitted two service requests?one to fix the ice maker in the clubhouse that's been broken for a year and one to fix the air conditioning in the lobby of the new building. Both are still broken.

                                          Manager

                                          9/28/2021

                                          The Preserve Scotts Addition
                                          Thanks for sharing your feedback on the community here at The Preserve at Scott's Addition. We're disappointed to hear that you're experiencing a delay in getting your air conditioning fixed and we understand how that can cause frustration. Thanks for bringing this problem to our attention. Please don't hesitate to give the management office a call at (804) 210-7040 so that we can assist with this concern. We hope to connect soon!
                                          Review Author Icon

                                          Resident 949636

                                          Verified Resident 2019 - 2021

                                          9/15/2021

                                          Amazing front office - Jewel makes this community with her superior customer service and positive attitude. Carson is also very professional and responsive with any maintenance issues. Great team overall!

                                            Manager

                                            9/15/2021

                                            The Preserve Scotts Addition
                                            Thanks for this feedback! We're glad that the team here at The Preserve at Scott's Addition has made your experience a great one. We appreciate you shouting out Jewel and Carson for the amazing service you've received. Thanks again for posting this review!
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                                            Resident 945722

                                            Verified Resident 2020 - 2021

                                            8/31/2021

                                            It's a great Community with lots of friendly people. The office staff is always super helpful and willing to bend over backwards for you anything you need. The apartments are spacious oh, and the amenities are great.

                                              Manager

                                              9/3/2021

                                              The Preserve Scotts Addition
                                              Thank you for these kind words! We're so happy you've enjoyed the community and that you find our team and your neighbors to be a pleasure to interact with. We love hearing feedback like this and we appreciate you taking the time to post this glowing review.

                                              Updated Review

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                                              Resident 640937

                                              Verified Resident 2019 - 2021

                                              8/17/2021

                                              The location is great and the apartments are nice. The property management and maintenance teams are very responsive and helpful. The parking can sometimes be an issue and some residents are not always considerate of their neighbors.

                                                Manager

                                                8/24/2021

                                                The Preserve Scotts Addition
                                                Thank you for pointing out our great location and nice apartment homes! We are glad to see your experience has been satisfactory and you've found our dedicated service to be attentive. Our team thanks you for the review!
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                                                Resident 934989

                                                Verified Resident 2021

                                                8/3/2021

                                                I have only lived here a month now but I could immediately tell that the community is incredibly friendly and welcoming. The leasing office has been a breeze to work with and very helpful during my move in. I think the location is great for those who need the feel of a bustling area.

                                                  Manager

                                                  8/3/2021

                                                  The Preserve Scotts Addition
                                                  Wow - we're honored to receive this feedback! We pride ourself on creating a welcoming and happy environment for our residents and we're so happy you feel those efforts shining through. Thanks again for your kind words - take care!
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                                                  Resident 934042

                                                  Verified Resident 2021

                                                  8/2/2021

                                                  We love the Preserve! The community itself is very clean, dog-friendly, and everyone we have met so far has been incredible. The office staff is friendly and quickly responds and makes sure that the apartment is up to their standards.

                                                    Manager

                                                    8/2/2021

                                                    The Preserve Scotts Addition
                                                    This is wonderful to hear! We love receiving feedback indicating our residents are completely happy calling The Preserve at Scott's Addition home and your review is no exception. Thanks for the kind words about our friendly staff and attentive service!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Real Thing

                                                    1 Bed, 1 Bath | 678 - 706 sq. ft.

                                                    $1,662 - $3,131

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Refresh

                                                    1 Bed, 1 Bath | 1,170 sq. ft.

                                                    $2,479 - $3,757

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    The Captain

                                                    2 Beds, 2 Baths | 1,032 sq. ft.

                                                    $2,351 - $4,453

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.4

                                                    Grounds

                                                    5.0

                                                    Safety

                                                    4.4

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    4.8

                                                    Neighborhood

                                                    5.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B-

                                                    Number of reviews in the past 365 days

                                                    5

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1.4 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $40. Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $300. Rent: $40. Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                                                    Other
                                                    • Package Receiving Service
                                                    • Sundeck
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                                                    Leasing

                                                    The Preserve Scott's Addition is the joining of two buildings built decades apart, a true mix of historic architecture and modern design. The Found Building is the complete renovation of the historic Coca Cola Building. These top-of-the-line apartments retain all of their historic charms while providing residents with access to today's modern comforts. The second half of The Preserve is The Made Building, the new construction section. These apartments all have unique floor plans, great views, and a contemporary tone and feel. No matter where you choose to make your home, you'll have full access to some of the best amenities in the city, a saltwater pool and outdoor patio space, rooftop deck, a listening lounge, fitness center, club room, business lounge, and social club with resident events.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    SteelHead Management

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 922 number of votes by renters, The Preserve Scotts Addition is currently rated 4.6 out of 5 stars.
                                                    The Preserve Scotts Addition is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    The Preserve Scotts Addition is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Preserve Scotts Addition is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Preserve Scotts Addition is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    The Preserve Scotts Addition is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Preserve Scotts Addition is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 1.4 days to their community reviews in the past year.
                                                    SteelHead Management
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $40
                                                    Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $40
                                                    Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    The Preserve Scotts Addition

                                                    June 2024

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                                                    The Preserve Scotts Addition is a 678 - 1,170 sq. ft. apartment in Richmond in zip code 23230. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,662 - $4,453. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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