What are noise levels like at Wellesley Terrace?

The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Wellesley Terrace?

The community is rated 2.8/5 stars, signifying moderate satisfaction on average.

How safe is Wellesley Terrace?

The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2.8/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.75 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for Wellesley Terrace, Richmond, VA

Renter Ratings

Noise	N/A
Grounds	2.8
Safety	3
Office Staff	3
Maintenance	2.8
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	4

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	2.75 days

Ratings & Reviews (66 Reviews)

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Resident • 2018 - 2021

02/25/2021

All I can say is I cannot wait until my lease is up at the end of summer!!! Please do not move here. It is very loud!!!! Kids running everywhere all the time until late at night. Walls are thin, I hear everything and I mean… See More

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Wellesley Terrace Manager

02/26/2021

Dear resident, we would like to apologize for your experience at Wellesley Terrace. We're known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at 804-360-2163 at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.

Resident • 2020

09/21/2020

noise level is awful. You can hear children screaming and running around in the parking lot until 8:30-9pm at night and the sound carries straight through the walls. Fore mentioned children also play in the parking lot and use parking spaces and sidewalks to throw down… See More

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Wellesley Terrace Manager

09/24/2020

Hello, we would like to apologize for your experience at Wellesley Terrace. We're known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.

Resident • 2020

09/02/2020

I love the community. because there process so different to others. its feel like we are on right place. The community is all nice and cleaned even is really safe also. i like the staff and team are so friendly with many question also.

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Wellesley Terrace Manager

09/02/2020

Thank you so much for your positive comments about Wellesley Terrace! We are so happy that you have had such an amazing experience with our team and at our community! We will make sure to pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future.

Resident • 2020

03/16/2020

I have lived in many Apartment communities (8). I just finished reading some of the past Wellesley Terrace ("WT") reviews and read that the main complaint(s) is noise when some one is walking around the apartment above you. I have experienced much worse, and consider these… See More

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Wellesley Terrace Manager

03/23/2020

Thank you so very much for the 5-star rating of Wellesley Terrace! Providing amazing customer service to everyone who walks in our door is one of our top priorities. We hope you'll let us know if you ever have any questions or concerns - we're always happy to help! Thank you again.

Prospective Resident • Visited 2019

12/04/2019

I am VERY unsatisfied!! My work orders never got completed in a timely manner, and the office staff mainly the leasing girl named Casey are extremely rude and refuse to help you! If I were her boss I would send her back to CUSTOMER SERVICE school… See More

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Wellesley Terrace Manager

12/05/2019

We sincerely apologize that your experience and the condition of your home has fallen short of expectations. Our residents' comfort is of utmost importance to our team, and we are disappointed to hear that you may not have felt this way. We try to fulfill all maintenance requests in a timely and efficient manner, regardless of high volume. We're sorry this was not your experience. Please give us a call or stop by our office so that we can further discuss some of the concerns that you are having. Thank you kindly. We hope to speak with you soon.

anonymous • vrp • 2019

11/18/2019

Some move-in issues on the day of Move-in, but it was addressed and handled quickly with property manager follow-up to ensure things were done satisfactory. Trash and mail drop not convenient at all. Overall decent community and attentive staff.

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Wellesley Terrace Manager

12/05/2019

We apologize if our level of service did not match your expectations. We encourage you to give us a call so we have a better understanding of your situation. Your feedback will be accounted for as we strive to provide our residents with the comfort they deserve. We look forward to speaking with you and hopefully working with you to improve your time with us.

Showmen • Resident • 2017 - 2019

10/22/2019

my stay at Wellesley is quite convincing. Maintenance staff are prompt and responsive, office n management staff are very helpful and flexible to help with very possible options. Wellesly Lake side is my all time favorite, serene view of lake is very relaxing and soothing. Wellesley… See More

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Wellesley Terrace Manager

10/24/2019

Showmen, Thank you for leaving us this great review of Wellesley Terrace Apartments. Stellar customer service is our top priority, and it makes us so happy to hear this has been evident during your time with us. Please let us know if you ever have any questions or concerns! If there's anything that we can do to assist you further, just call our office. Thanks again

Kavita_P • Resident • 2018 - 2019

08/06/2019

I love the community. This is our second year in Wellesley Terrace and it has been exceptional. The community is all nice and clean and has a lot of fun events. The community is really safe and the maintenance is really good Thank you Wellesley Apartment… See More

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Wellesley Terrace Manager

08/07/2019

Thanks for sharing! You have truly been a valued resident of Wellesley Terrace over the years. We greatly appreciate your wonderful feedback! Please give us a call if you ever need anything at all.

Aks745 • Resident • 2018 - 2019

08/06/2019

It is awesome and is safe and fun for anyone. There is some thimes problems with maintence but it's still good there is lots of kids to play. The apartments quality is awesome. It's nice and clean. Yay

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Wellesley Terrace Manager

08/07/2019

Thank you for the 5-star rating! We're happy to hear that you are enjoying your home at Wellesley Terrace. Please let us know if you ever need maintenance assistance! Our team is proud to offer exceptional customer service here.

Resident • 2018 - 2019

07/10/2019

This is a horrible apartment complex. Floor always makes creaky noises when walking around because these apartments are very old. When complain about the noise the answer is from the leasing office is "Apartment living is like that". They cannot do anything about it because these… See More

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Wellesley Terrace Manager

07/12/2019

We are disappointed to hear that your experience has not been to your standards. We understand that you have some concerns regarding noise. We certainly understand your concern and we apologize for any inconvenience, though we'd rather focus our attention on issues we can control and optimize for you, such as providing exceptional customer service. Thanks again for your review, and please let us know how we can make your experience here a five-star one.

Resident • 2019

06/02/2019

This is very old apartment complex. Makes lot of creaky noise when people walk. Specially cannot sleep in the night because of it. I used to get up and check my apartment in the middle of the night to check if some one walking in my… See More

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Wellesley Terrace Manager

06/05/2019

We are dismayed to see your negative portrayal of our community and to hear that your experience does not reflect the comfort we aim to provide our residents. Please give our office a call if you would like to discuss your review further. We would like to work with you to improve your situation.

butlerfarrell • Resident • 2017 - 2019

05/28/2019

I love living here because the office and maintenance staff consistently show they care. I like the schools that my kids attend. I love the pool and workout area. Shopping is close by and easy access to interstate 64 makes the drive to work painless.

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Wellesley Terrace Manager

05/29/2019

We are so excited to see that you have a 5-star opinion of our community! Our team relies on feedback so we can understand what we are doing right and what areas of our service and community need improvement and we really appreciate yours! Please be sure to let us know about any future questions or concerns you may have about Wellesley Terrace and we'll be sure to assist in any way we can :)

Ronnie_M644 • Resident • 2019

05/25/2019

We just moved in a few weeks ago and love the place so far. Tenisha was very helpful with the application/move in process. Location is very convenient as well as it is close to multiple grocery stores, short pump mall, and short pump park.

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Wellesley Terrace Manager

05/28/2019

Thanks for your support, Ronnie! We truly appreciate your input and hope if you ever have any questions you'll feel free to stop by our office or give us a call - our door is always open! Thanks again :)

Wilson_G512 • Resident • 2018 - 2019

05/25/2019

Great people. Very helpful. The apartments are comfortable and the facilities are good the thing that I like the most is the lake. There are enough room for parking and it is safe for the children to play outside.

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Wellesley Terrace Manager

05/28/2019

We are humbled by your lovely review for us here at Wellesley Terrace, Wllson. It's always wonderful hearing that our residents are enjoying the community. Thank you for your loyalty and as always, please let us know if there's anything we can do to help keep your stay here excellent. We look forward to serving you for many years more!

patsypat360 • Resident • 2019

05/06/2019

I do not know how Wellesley compares to other apartments as I have only lived in Wellesley for about 24 yrs or so. I guess that attests to how I feel about Wellesley. Maintenance are very friendly and courteous Mostly problems are resolved soon after calling,… See More

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Wellesley Terrace Manager

05/07/2019

We appreciate your feedback, and are happy to hear that your overall stay has been such a great one, Pat! Thank you very much -- as for rent concerns, we'd like to assure you that our team does our best to research current market prices, but if you would like to further discuss any of these concerns then please feel free to stop by our office or give us a call :)

Triratna_K • Former Resident • 2017 - 2019

04/14/2019

---Chase Wellesley--- Beware of over charged Move Out Bills. They are not honest and tenant friendly. Even for repairable/washable items, they charge you full cost of replacement. And they will torture you to pay the full amount. Make sure you are present in the Inspection process… See More

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Wellesley Terrace Manager

04/15/2019

We are sorry to hear that you feel this way, Triratna. We try our best to prepare residents for potential fees upon moving out. Ultimately, additional charges are dependent upon the condition of the items in your home. If you feel as though you were unfairly charged, please give us a call to further discuss our evaluation. If you would like to discuss any of these concerns in greater detail then please feel free to give us a call or stop by our office as soon as possible.

Former Resident • 2018 - 2019

02/13/2019

****Zero Rating ***** Alert - Be aware of Move out - Don't give your forward address very far. Your move out fine will be charged accordingly. GSC Wellesley Apartment is the worst management I had never experience till today, Normally I don't write reviews. But because… See More

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Wellesley Terrace Manager

03/01/2019

While we're disappointed to hear you haven't been having the living experience you deserve, we do appreciate your feedback. Our team strives to provide excellent service, so we're sorry you feel we've missed the mark. We take our community policies seriously, We want to make this a great experience for you, so thank you again for your feedback and please feel free to come by the office with any of your questions or concerns and we will be more than happy to help.

Prospective Resident • Visited 2018

10/11/2018

The only thing I didn't like was the pet policy and the fact that prior to me completing the application some of the commitments that were made were being backtracked on. I make it a point to only do business when the individuals I am doing… See More

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Wellesley Terrace Manager

10/11/2018

Thank you for taking the time to leave us your feedback! We'd love the opportunity to hear more about your experience and see how we can help resolve any issue. Please give us a ring at (804) 368-1566 or by stopping by our office.

smithjz • Resident • 2018

06/25/2018

Everyone is very nice. I love my apartment. Management is nice and so is maintenance. I love the location and my neighbors are super chill. Maintenance always fixes things and the office people work with you.

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Wellesley Terrace Manager

09/05/2018

Thank you so much for your kind words, smithjz. We really appreciate you taking the time out to share your experience with us. -Wellesley Terrace

Joanna_C788 • Former Resident • 2017 - 2018

06/06/2018

I have lived so many apartments before. this is horrible and worst one. the rental office people are rude and unprofessional, they made you pay for everything after you moved out,they only give a little security deposit back because they required the apartment looked just like… See More

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Resident • 2017 - 2018

05/09/2018

My mom lives here and she Loves it . People put bad reviews online because they have unrealistic expectations of the apartment complex . My mom hasn't had any issues . It's a nice place to live . Friendly neighbors and exquisite staff members. Would definitely… See More

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[email protected] • Resident • 2018

02/05/2018

I love living here, great location! Office staff and the maintenance team are on point! I've only had a few minor maintenance issues but, they have always been resolved and attentive to my needs.

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michelle donofrio • Former Resident • 2017 - 2018

01/23/2018

We moved in right before Christmas 2017. The staff was very helpful and professional during our transition here. We love our lake view from our apartment and that the grounds are kept up. The maintenance department has been courteous and respectful and has taken care of… See More

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Justin_B977 • Resident • 2014 - 2018

01/19/2018

This is the worst apartment complex in the area. Leasing office is rude and knows nothing about customer service. The windows, doors, and hvac systems are outdated and you will be paying $300 /month in electricity and freeze during the winter and sweat during the summer.… See More

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Resident • 2016 - 2017

03/27/2017

One of the worst place, don't even think about move-in there. Especially the leasing staffs are rude and rip-off your pocket by sending a huge bill after your move out from place, although you cleaned up and hand over it properly, they will put all false… See More

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Updated Review

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Manager

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,110 - $1,125
SQ. FT.
588
Available
Avail.
N/A
Model
The Austin

Contact Property

Price
Price
$1,160 - $1,185
SQ. FT.
642
Available
Avail.
N/A
Model
The Bentley

Contact Property

2 Bedrooms, 1 Bathroom

Price
Price
$1,155 - $1,165
SQ. FT.
850
Available
Avail.
N/A
Model
The Crawford

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$1,365 - $1,375
SQ. FT.
924
Available
Avail.
N/A
Model
The Dandridge

Contact Property

3 Bedrooms, 2 Bathrooms

Price
Price
$1,585 - $1,595
SQ. FT.
1,164
Available
Avail.
N/A
Model
The Essex

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Wellesley Terrace at Short Pump in Richmond, Virginia offers the best in convenient West End apartment living. Within walking distance to Short Pump Town Center, boutiques, varied grocery shopping, numerous restaurants, recreation and schools, Wellesley Terrace makes life easy. Excellent Henrico County schools and major employers are nearby, and I-64, I-295 and I-288 are readily accessible. In a wooded lakeside setting, Wellesley Terrace at Short Pump provides spacious, well-appointed homes with a relaxing pool, resident business center, cardio/strength fitness center, tennis courts and walking/biking trail. Wellesley Terrace at Short Pump is just where you want to be!

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