Review History for cookiesnkream

Ashton Heights


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cookiesnkream

Resident 2013

7/30/2013

The leasing dept., put me and my family in a roach infested apt., would not move myself, 12 month old, 17 year old, and 9 year old to an apt., non infested with roaches. My baby got one in his mouth, he became sick. My complaints has made me enemies with leading agent Michelle. I am now concerned about how rude Michelle is with me since I reported the roach problem to Housing. She had written up inaccurate information about my living environment. I was approved to lease the apt., but no one told me it was infested with roaches. I do not appreciate Leasing Office putting me and my children in thus apt., when they knew it was infested. They should have told me. I have no where to go, I asked to be moved, but was told by Michelle there is nothing available. Finally, Housing was contacted so that I could get the exterminator to come. The roaches are still there but not as many. Until the roaches are gone, we all live out of bags, and totes. We can't live comfortable until the roaches are eliminated. My furniture is still in storage. My baby is under heavy observation so that he won't eat anymore and get sick. We want out of this apt. Management should have never placed us here to begin with that was inhumane. Today Michelle came to my apt., with two men, never introduced herself or the men, told me to get dress, and began to find speak rudely to me about the neatly placed totes, and bags in the living room. She told me, " this ain't going to work". I fell because I complained about the roaches to Housing she is finding things to get me put out or write me up on nonsense. She was very unkind and rude. So my mother called Housing for help. If we have to be treated like this by anyone, I fell the public should be aware of it all. I am asking for an internal investigation into being placed in a unit infested with roaches in the first place.
    Manager

    8/7/2013

    Ashton Heights
    I am sorry to hear of the issues your are having and want to let you know that we will be contacting you shortly. In the meantime, you can write us at info@herculesliving.com if you wish to discuss further the complaints laid forth in your review. Sincerely, Stephanie Rogers Hercules Real Estate Services

    Review 20 out of 22

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