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Bent Tree Apartments


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anonymous

prospectiveVisited 2016

5/6/2017

Well when I first looked into bent Tree I thought it would be a perfect place to start a new life with my fiancé. But we ran over a few bumps in the road. We experienced a lot of problems regarding the appliances and even the foundation was leaking Into our kitchen. After it would rain the carpet in the kitchen and part of the living room would be soaked. It took awhile for anyone to come take care of the issues. And even then they would do the job half way and leave without saying a word and I'd find out they didn't fix the issue so they'd have to come back. When my fiancé and I first moved there, we didn't notice the smell of the smoke from cigarettes coming from our neighbor. Over the weeks we could smell the smoke coming into our apartment. It was in our carpet, our clothes that hadn't been worn, our blankets, even my dogs smelled like smoke. The neighbors blinds we caked with yellow all over them and you could smell the smoke coming out of their front doors. We mentioned this to the apartment, and they replaced the carpet which was nice. But that didn't solve our issues our neighbors were still smoking even after they were asked not to. So Bent Tree did not enforce the rules and make our neighbors stop, they favored them and instead they didn't let us out of our lease but they told us move to a whole new apartment building. (I have asthma and my fiancé was allergic)Yes, you read that correctly ! We then had to pack up everything into boxes and move our whole entire house to another building. After we moved into our new building everything seemed to be fine, until we noticed something black in our bathroom on the floor. Before the Black spot was found, one of the other apartments beside us had a water leak in their apartment and bent tree even knew about it and didn't notify my fiancé and I so some of our personal items were damaged. When I called the emergency number the secretary said "we'll send someone that way". I waited an hour and still no one showed up as water was coming through the wall and into the bathroom. I called back and was furious. I asked "when are they coming?? It's an emergency" she answered "oh it was an emergency?" We had to clean up the mess ourself and on top of that we had to ask for them to bring in a dehumidifier because they obviously weren't going to do it themselves. Before the water leak, we also noticed a small black spot under the toilet and later grew and grew! Come to find out it was mold! Instead of them taking care of the issue they took us out of the lease. I called Shannon and said "I noticed black mold, is there anything you can do?" She answered "well since we can't seem to make you happy, we'll take you out of the lease" as she continued to laugh. This was the worst customer experience I have ever received. Especially for the amount of money we were giving them monthly. The looks of the apartment aren't even that great people. They don't pick up trash, the apartments look like they were halfway done. The paint job is terrible to the point where it makes it hard to open doors. They just keep painting over and over and it just looks like trash dump. The place I live in now is owned by the same people that own bent tree, but the management is different. And let me tell you something, the experience where I am now is by far better than bent Tree. I can't explain how much better service I get !!! They're phenomenal at what they do and Cindy is an absolute sweetheart!!! So blessed to be gone from Bent Tree. But we were thankful for that because everything worked out great! We found a townhouse that is cheaper with hard wood floors and a fenced in backyard! We love Brookside North Townhomes! And highly recommend them!!! Their management is amazing beyond words !!

    Review 22 out of 46

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    Bent Tree Apartments

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