What are noise levels like at South 16?

The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at South 16?

The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How safe is South 16?

The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 5.29 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 2 Baths

Ratings & Prices for South 16, Roanoke, VA

Renter Ratings

Noise	N/A
Grounds	4.1
Safety	4.4
Office Staff	4.5
Maintenance	4.8
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	24

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	5.29 days

Ratings & Reviews (110 Reviews)

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Verified Resident 890758 • vrp • 2021

04/08/2021

I absolutely love living here. Its such a great apartment and wonderful view of the mountain. Only drawback would be the noises from the train, dumpsters, very thin walls, and doors slam closed. So noises aside its a fantastic apartment!!

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South 16 Manager

04/08/2021

Hi there, We appreciate your feedback! It's so great to hear that you're enjoying your home at our community. Have a nice day! South16 Management

Verified Resident • vrp • 2020 - 2021

03/13/2021

Explained elsewhere - as I mentioned my order has been stolen off my unit and I have brought up and I formed the management but nothing has happened, how I can recommend this complex to my colleagues physicians in the hospital that the sense of security… See More

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South 16 Manager

03/15/2021

Hello, We are sorry to hear that one of your packages are missing. Please give us a call at (540) 904-4131 so that we can further assist you. Looking forward to hearing from you. South16 Management

Verified Resident • vrp • 2020

02/24/2021

I'm a country girl. I dreaded the idea of living the city life. I'm pleasantly surprised at how cozy and quiet it is. The inside of the apartment is extremely quiet. The train is not loud. It can sound soothing. I feel safe. It's close to… See More

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South 16 Manager

02/24/2021

Hi, Your wonderful feedback and rating mean a lot to us. We're so happy to hear that you're enjoying your new home at our community - we are so happy to have you as a resident! We hope to keep up the great work. South 16 Management

Verified Resident • vrp • 2020

01/21/2021

It hasnt quite been what it was described to me as. The garage is always dirty, and I was never even given the option to park for free. I was never told that my floors were just bare concrete while others in my building get nice… See More

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South 16 Manager

02/01/2021

Hello, Thanks for the feedback. We are sorry to hear that your home at South16 was not what you were expecting. We'd love to assist your further with any other issues you are experiencing or questions you may have. Please give us a call at (540) 427-7290 - we look forward to hearing from you. South 16 Management

Verified Resident • vrp • 2019 - 2020

12/19/2020

Great/New community located near a bunch of great activities and restaurants of downtown Roanoke. 10/10 would recommend (I actually have). I have now recommended this property to 2 people who liver here now and agree that it is a great location and the management staff is… See More

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South 16 Manager

12/28/2020

Hi there, What a wonderful review! We are so happy to hear that you are enjoying our community - we certainly appreciate the referrals. We hope to keep up the great work! South16 Management

Verified Resident • vrp • 2018 - 2020

12/18/2020

South Sixteen is a great place to live. The convenience of shops, restaurants, grocery, parks, and downtown fits my lifestyle. The management & maintenance team is great too. I am happy to have found this place.

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South 16 Manager

12/28/2020

Hello, Thanks for the positive review! It's so great to hear that you are enjoying your home at South16. Have a wonderful day! South16 Management

Verified Resident • vrp • 2019 - 2020

12/17/2020

I really enjoy my apartment and how convenient it is. Anytime I have questions or need help they are answered quickly and I love the fact that there are community raffles to include myself in the community.

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South 16 Manager

12/28/2020

Hello, Thanks for the positive feedback! It's great to hear that you are enjoying our community, our staff, and our resident events. We hope to keep up the good work! South16 Management

Verified Resident • vrp • 2020

12/16/2020

I would not consider South16 as luxury apartments though they are more modern than most apartments in the area. The location is great though. The noise level is pretty high at times and the cleanliness of the community is very poor and lacking attention.

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South 16 Manager

12/28/2020

Hi there, We appreciate your feedback. We are sorry to hear that you are not 100% satisfied with our community - this is certainly not the environment we aim to create for our residents. We will take your feedback regarding the noise and cleanliness issues as a way to improve our services for all of our residents. In the meantime, if there is anything more specific we can assist you with, please don't hesitate to reach out to us. South16 Management

Verified Resident 853684 • vrp • 2019 - 2020

12/15/2020

I really enjoy living at South16. The location is amazing with it's proximity to my work and all the things to do. I love my little apartment, the pet positive environment and how polite and considerate everyone here is. The staff has been amazing with how… See More

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South 16 Manager

12/16/2020

Hi there, Thanks for the review! We're happy to hear that our staff has been so helpful during your time at our community and that you are enjoying your home at South16. We hope to keep up the great work! South16 Management

Verified Resident 496591 • vrp • 2017 - 2020

12/05/2020

I am extremely happy here it is quiet and safe and secure. Maintenance is polite and efficient. Compared to where I have lived this is the best on everything. It is close to everything and cost effective See More

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South 16 Manager

12/08/2020

Hello, Thank you for the review! We're glad to hear that you are enjoying your home at South16. Have a great day! South16 Management

Verified Resident 845797 • vrp • 2020

11/21/2020

We love living at south 16. The location is close to parks and shopping centers. We love the amenities that are available to us. They keep the hallways and elevators clean. We also like having covered parking available.

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South 16 Manager

11/23/2020

Hi there, Thanks for the wonderful feedback! We're so glad to hear that you are enjoying your home at South16. Have a great day. South16 Management

Verified Resident 839803 • vrp • 2018 - 2020

11/04/2020

South 16 is a very safe and clean apartment complex with extremely friendly and competent office and service staff, that responds quickly to questions and the few maintenance issues that came up during my two year stay. It is located in South Roanoke with close access… See More

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South 16 Manager

11/09/2020

Hello, Thanks for the feedback! It's great to hear that you've been enjoying your home at South16. We hope to keep up the great work! South16 Management

Verified Resident 738140 • vrp • 2019 - 2020

10/30/2020

I don't think I would feel safer at any other living area! Clean, professional, accessible, and comfortable. The staff in the leasing office and maintenance are so helpful and kind to all residents. Parking is great, and right next to the hospital as well!

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South 16 Manager

11/09/2020

Hello, We appreciate the positive feedback! We're so glad to hear that you are enjoying your home at South16. Have a great day. South16 Management

Verified Resident 835166 • vrp • 2020

10/22/2020

Noise from trains and trash trucks is excessive. When I visited the apt I was told the train was not frequent or overly noisy and that is just untrue. The frequency of the elevator being out is rather bothersome as well. See More

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South 16 Manager

10/26/2020

Hello, Thank you for the review. We're sorry that you are unhappy with the level of noise in your apartment. If there is anything in our control that we can do to improve your experience, please don't hesitate to reach out to us. South 16 Management

Verified Resident 833360 • vrp • 2019 - 2020

10/17/2020

The apartment location is great, right by the greenway and downtown. The apartments are very modern and have nice amenities. You are allowed to have pets and Dr. Pepper park is right there for dog walking. I gave 3 stars for the noise level since the… See More

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South 16 Manager

10/19/2020

Hello, Thanks for taking the time to leave us a review! We're so glad that you and your furry friend are enjoying your home at South 16. Have a great day! South 16 Management

Verified Resident 822581 • vrp • 2020

09/23/2020

Good place to live if you can handle constant noise, which I can. It is right next to a hospital so there are constantly ambulance sirens throughout the night. On top of that, the walls are thin and no amount of soundproofing helps (I've tried). You… See More

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South 16 Manager

09/23/2020

Hello, Thanks for taking the time to leave us a review! We're happy to hear that you are, overall, pleased with your home at South16. We're sorry to hear about the noise issues you've experienced at our community - if you are still experiencing this, please reach out to our leasing office. South16 Management

Verified Resident 809542 • vrp • 2019 - 2020

08/31/2020

Great staff and maintinence team. Things that coule improve are mostly on the resident side. Many residents leaving trash in the hallway overfilling the trash chute, having large parties on work nights etc.

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South 16 Manager

08/31/2020

Hello, We appreciate you taking the time to share your experience with us. We're sorry to hear that you are not 100% satified with your home at South 16. We will pass your feedback regarding the trash and noise issues onto our on-site team in hopes that a solution can be found. South 16 Management

Verified Resident 269198 • vrp • 2018 - 2020

08/26/2020

South 16 is located in he most convenient place right outside of downtown and close to 581 so get anywhere quickly. The amenities are awesome. Maintenance and management are always friendly and quick to help and resolve and issues.

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South 16 Manager

08/26/2020

Hello, Thanks for the feedback. We're happy that you are enjoying your home at South 16 and that our staff has been so helpful. We hope to keep up the good work! South 16 Management

Verified Resident 806098 • vrp • 2018 - 2020

08/21/2020

I love the safety and convenient location of South 16. Management and maintenance are always quick to respond and resolve problems. The apartments are very nice and have a great open floor plan. I hope to stay here for several years!

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South 16 Manager

08/21/2020

Hello, Thanks for the feedback! We are very happy we could provide you with a positive experience. We hope to have you as a resident for several years as well. South 16 Management

Verified Resident 805410 • vrp • 2018 - 2020

08/19/2020

The units themselves are nice and the location is great, but that ends the list of positives. Communication from the leasing office is lacking, at best. We are seldom informed of issues plaguing the building and when we can expect a fix. Additionally, the maintenance team… See More

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South 16 Manager

08/19/2020

Hello, Thank you for the feedback. We are sorry to hear that your experience at South16 hasn't been 100% positive - this is certainly not the type of service we aim to provide to our residents. We will be looking to these claims further in order to best address and resolve them. If there is anything immediate we can assist you with, please reach out to us directly at (540) 427-7290. Thank you again for sharing your thoughts with us. South 16 Management

Verified Resident 801049 • vrp • 2020

08/07/2020

South 16 has been a great place to live! The location, amenities, and customer service have all been fantastic. My favorite part about it is the roof top deck; I love having people over and entertaining them with a view of the mountains.

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South 16 Manager

08/12/2020

Hello, We appreciate your wonderful feedback! We are so happy to hear that you are enjoying your home at South 16 - we hope to keep up the great work! South 16 Management

Verified Resident 799355 • vrp • 2020

08/03/2020

South16 is made up of such beautiful and expertly designed buildings and individual apartments. I am still amazed by the lack of noise despite being right by the train tracks and across from a busy road! To top it all off it is very conveniently located… See More

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South 16 Manager

08/18/2020

Hello, Thank you for the review! It's great to hear that you are enjoying our community and its convenience to everything you need. South 16 Management

Verified Resident 797139 • vrp • 2020

07/28/2020

I am so happy that I moved to South16. When I moved in, the apartment was clean, all appliances worked, and the keys and router were already waiting for me on my counter. In addition, the location in Roanoke is amazing. South16 is a short drive… See More

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South 16 Manager

08/20/2020

Hello, Thank you for sharing your experience with us! We're happy to hear that your move-in went smoothly and that you are enjoying your new home at South 16. Have a wonderful day! South 16 Management

Verified Resident 773770 • vrp • 2020

05/30/2020

Very satisfied with rental experience. Clean and well maintained buildings. Had a roof leak due to prolongues rain and living on the top floor. Response by maintenance staff was immediate and Issue was fixed. Will definitely recommend this community.

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South 16 Manager

06/01/2020

Hello, Thanks for sharing your experience with us! We're so glad to we could help resolve the leak you experienced - we hope to continue to provide you with excellent service! Have a wonderful day. South16 Management

Verified Resident 487931 • vrp • 2018 - 2020

04/15/2020

Like the near downtown living. View from apartment . Parking is hard in spring and summer for non paying parking residents . Pool in spring and summer is sometimes not good to be around because of loud obnoxious people . Theyre some smoking going on near… See More

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South 16 Manager

05/21/2018

Thank you for your review. We are so glad to hear you are enjoying your residency at South 16. We appreciate your feedback and encourage you to contact us if you ever have any concerns. Sincerely, South 16 Apartments Management

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Updated Review