Review History for anonymous

Stone Brook Apartments


Review Author Icon

anonymous

Resident 2009 - 2011

8/25/2011

Good price, POOR management

We lived here for 2 years simply because we got a great deal when we moved in...the last year was MISERABLE but we were already stuck in a lease so we dealt with it as best we could. I agree with what others have said about ----, she is an extremely rude & unhelpful individual...definitely needs to work on her customer service skills. ------ is nice- except she calls everyone "sweety", which can get annoying if you're middle-aged and dont like being treated like a 6 year old. Laundry is a HUGE issue. First of all its $3 per load ($1.50 wash, $1.50 dry). Go to the apt complex next door and get newer machines for half the price. Our machines were broken for THREE months straight..despite several calls to COINMACH, which is StoneBrook 's external laundry company. If you call the office, 9 times out of 10 nobody will answer; if you leave a voicemail don't expect a call back because you will often never receive one until you've called SEVERAL times regarding the same issue. Maintainance is OK..they just got a new guy that seems to have the best intentions & wants to help you. We always avoided calling them previously simply because the first time we needed them it took 5 days for them to come, then the work they did fell apart within a week and they had to come back AGAIN two weeks later. So we learned how to make repairs ourselves. As far as noise is concerned, again the previous review are spot-on. We were on the 1st floor, and every little step from upstairs sounded like the residents were dropping bowling balls on the ground. We complained several times but were told that since it was often late at night there was nothing they could do so we just needed to file a noise complaint with the police department. Overall, it is not a HORRIBLE place, there are just better places to go nearby. Pebble Creek next door is the EXACT same floorplan but the management is 1,000 times better!!! Try your luck elsewhere before settling for StoneBrook.

    Review 9 out of 30

    Share This Review

    Check Availability

    Stone Brook Apartments

    June 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    Beds

    0

    Baths

    0

    Share This Review