Sunscape Apartments

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Sunscape Apartments

3635 Sunscape Drive, Roanoke, VA 24018
(163 Reviews)
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"I’ve really enjoyed my stay with Sunscape! The maintenance staff is very quick to respon" ...
$1,416 - $2,396/mo

Sunscape Apartments Reviews

(163)

3.9 rating

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163 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2020 - 2021

9/10/2021

If you plan to live here and have any complaints please be prepared for them not to be answered - or they refer you to their corporate office. You should also plan on not having anywhere to park - the complex has been under construction for a couple of years now and there are dumpsters, trash, and cargo containers all over the complex. Also, haven't been able to use the clubhouse for years - perfect for them to blame on COVID when we have all be vaccinated and returned to our normal lives. They also tried to price gouge me - it was time to renew my lease and I pay 1200 ish right now and all options beside a 10month renewal were almost 2,000!!!!!!!!! The 10 month option is 1300.... Why force me into that? I would never pay 2k to live in an apartment. Nor should anyone else....

    Manager

    9/14/2021

    Sunscape Apartments
    We're so disappointed to see this review come through. Please know we absolutely want to reach out and assist, however due to this review being anonymous we have no way to determine your identity. Please give our office a call at 540.725.9701, we'd be happy to help you any way we can. Thank you, we look forward to hearing from you soon.
    Review Author Icon

    anonymous

    Resident 2021

    5/19/2021

    I’ve really enjoyed my stay with Sunscape! The maintenance staff is very quick to respond to any maintenance issues I’ve had. The office is staff is awesome to work with and very friendly. They truly take the time to take care of any issues I’ve had effectively and efficiently. While there have been a few internet issues, it’s definitely not as extreme as the other reviews make it out to be. The team at Sunscape work diligently to ensure the internet gets back up as soon as it goes down (which has been very rarely). The amenities of the apartments/community along with the team in the office is well worth the price you pay compared to other apartments in the area. I would highly recommend this apartment to all my friends and family!

      Manager

      5/22/2021

      Sunscape Apartments
      Thank you for this terrific review and recommendation! We truly appreciate your 5 star feedback!
      Review Author Icon

      anonymous

      Resident 2015 - 2021

      5/18/2021

      I can’t stress enough how ACCURATE the review before mine was. The internet is virtually non-existent and has been since I moved in 6 years ago. I have called the office and even corporate headquarters to plead with them to either FIX the internet or allow us to get internet from an outside company. They basically force you into getting their tier 3 internet because anything less and you can’t even play a game on your phone with it. I hate it so much here simply for the fact that the internet is so terrible. I just want to watch my Netflix and relax but instead my nights are spent in frustration at the internet. I can’t even imagine what it’s been like for those who have had to work from home during the pandemic. The office staff has always been nice to us but honestly they can’t do anything about the issue. It’s the corporate headquarters that’s in control and they clearly do NOT care. So bottom line is if you wanna spend all of your free time pissed off that your tv show keeps buffering or won’t even load at all then this is the place for you!

        Manager

        5/22/2021

        Sunscape Apartments
        We're so sorry to see your time at Sunscape has been anything less than excellent. Please know that we are aware of these concerns and are currently in the process of upgrading our internet capacity to better serve the needs of our residents. This upgrade should be complete soon and will alleviate the internet frustrations you have described. Thank you for your patience as we make these updates - we sincerely appreciate your residency. In the meantime, if there is anything else we can do to assist you, please do not hesitate to notify the office. Thank you for reaching out and we look forward to assisting you soon.
        Review Author Icon

        anonymous

        Resident 2016 - 2021

        5/14/2021

        Firstly, read some of these glowing reviews and ask yourself if they sound like the words of an actual tenant or the words of an employee or other person affiliated with Sunscape trying to run interference. I guarantee you that many of these positive reviews are not genuine. I've lived here for many years and can tell you that I can't wait to move out. First, the good news. The grounds are pretty, it's a quiet neighborhood, it's a safe neighborhood, and maintenance responds quickly (though not effectively; more on that below). The apartments themselves are fairly nice, though the appliances are all the cheapest things possible so they need more maintenance than usual. So why am I so eager to move out? First and foremost, the management here is terrible. Whenever I talk to them it's clear that they couldn't possibly care less about any concern I have. They exist only to take my money, and that's it. They're all smiles and sunshine when you're signing your lease, but after that they're rude and condescending. They couldn't make it more obvious that once they have your money, and once you're locked into their lease, they literally don't care about… See More>
          Manager

          5/19/2021

          Sunscape Apartments
          We are incredibly disappointed to see this review come through. Please know the issues you have described are not typical of our community and we absolutely want to assist you in any way possible. Please know we do have record of concerns surrounding your internet and are working diligently to ensure this concern is resolved as quickly as possible. As for your other concerns, we do not have any record of these being reported in work orders. A member of our management team personally reached out to you yesterday in order to provide assistance to these concerns and submit a work order to ensure they are resolved. Thank you for reaching out so we can assist, please do not hesitate to notify us in the future of any concerns by reaching out at 540.725.9701 or via email at amy_bryant@edwardrose.com.
          Review Author Icon

          anonymous

          Resident 2017 - 2021

          2/18/2021

          Love the amenities and the staff at Sunscape. They have lots of fun neighborhood events and show us they care. Plus, these apartments are newly renovated and GORGEOUS. These apartments are way better than living downtown, which I did before I moved here.

            Manager

            2/19/2021

            Sunscape Apartments
            Thank you for the kind words and 5 star review! So glad that you are enjoying your apartment and beautiful setting at Sunscape!
            Review Author Icon

            anonymous

            Resident 2015 - 2021

            2/18/2021

            Sunscape is in a great area! The staff and maintenance are amazing. Great community! The apartments and clubhouse have been remodeled and are absolutely gorgeous! So close to great restaurants and shopping!

              Manager

              2/19/2021

              Sunscape Apartments
              Thanks so much for the wonderful praise! Have a great day, and please don't hesitate to let us know if you ever need anything!
              Review Author Icon

              anonymous

              Resident 2019

              3/13/2019

              This review is from over two years ago. To be fair, they may have made some changes since then: Pros: Nice landscape, fairly quiet, maintenance quick to come out Cons: Dated Carpet. Heat pumps dated-ours had black mold and water. Thankfully, they had company come out to clean. Enclosed hallways smelled and didn't feel as safe. There was one person that came every morning through all the buildings and would slam the hallway doors. They didn't live there. Was some sort of courier I guess; office didn't know who they were. We also had soliciters. It didn't feel safe to live there, because people other then neighbors would be walking through hallways. Also, there are no true smoke-free buildings. They put corporate accounts in smoke-free buildings and they often have smokers. Some did not follow the rules and we ended up getting smoke in our apartment from neighbors. Overall, price didn't match accommodations. Hope this helps reviewer to inspect carefully before renting here.

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                anonymous

                Resident 2014 - 2015

                4/20/2017

                old amenities, multiple things broke, maintenance just patches it up

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                  anonymous

                  Resident 2015 - 2017

                  4/17/2017

                  Smokers abound, seeped into apartment.

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                    anonymous

                    Resident 2015 - 2016

                    12/9/2016

                    This is a very nice place to live . The apartments are very up to date & very nice . There is no noise . The staff at Sunscape is very friendly. They are great to talk to . The manager of this property is very nice & a very sweet young lady . These apartments are just great all the way around . The management is always doing something for the residents here .

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                      Gideons300

                      Resident 2016

                      8/31/2016

                      Very nice apartment complex. Quiet, safe and very clean. Staff is very helpful. Would rent again if the opportunity presents. Highly recommend.

                        Review Author Icon

                        sesling

                        prospectiveVisited 2016

                        7/15/2016

                        We went to Sunscape apts on 7/14/16 and looked at two bedroom apts. The marketing Associate was so nice and helpful we felt bad that we didnt rent the next day. It was late when we got there but she made us welcome and took as much time as we needed. The grounds and the apt we saw were absolutely beautiful. This place was at the top of our list and the only reason we did not rent was the need for a storage unit that fit our needs .

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                          anonymous

                          Resident 2011 - 2015

                          2/19/2015

                          This is a very good apartment complex to live in. I have been helped multiple times for needing a replacement for a key card, door repair, and help to push more car out of the snow. The facilities are nice, and there is a nice pool for the summer. I highly recommend living here. The current manager is approachable, and is there to help with problems.

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                            timgamble

                            Resident 2014 - 2015

                            1/23/2015

                            I have been living at Sunscape for coming up on one year. I will be renewing my lease because I have never had a bad experience there. Routine maintenance items are taken care of in a timely fashion, the office staff is helpful and friendly and the location is convenient and quiet. I have never had a problem there and would not hesitate to recommend it to other people.

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                              anonymous

                              Resident 2014 - 2015

                              1/15/2015

                              So happy to call Sunscape "home"!

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                                anonymous

                                Resident 2012 - 2014

                                12/1/2014

                                It has been great living here. THE STAFF IS very friendly, corteous and professional. The complex is very quiet and trouble free. We feel secure at all times. We work a rotating shift and feel very safe coming home late hours. When we request somrthing it is handled expediently and well. The apartment is quiet (often visitors comment on how quiet it is here). We have lived in other apartments in Roanoke since moving from NC and Sunscape has been one of the most attractive and delightful.

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                                  anonymous

                                  Resident 2012 - 2014

                                  11/24/2014

                                  They have mastered the art of putting lip stick on a PIG! This place would be great for anyone looking for a run down 1990's apartment with management who cannot do their jobs and who also find their incompetence funny! The hallways in most building stink and are dirty, but they won't show you these when you come for a tour. The gym is disgusting and smells like cigarette smoke. They claim it is condo living because you can't hear your neighbors. Not only can you hear them, but you can feel them. The entire apartment rocks and bounces when people move above you. Subpar living at its finest. PASS PASS PASS.

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                                    Pattymcd

                                    Resident 2014

                                    9/2/2014

                                    I have enjoyed every minutes living at Sunscape Apartments. The staff in the office are very friendly especially Kathleen. They are very professional and friendly. The maintenance staff are wonderful. I have had to have 2 calls to the apartment and they were there the same day. They left the apartment exactly the way they found it. The grounds are beautiful. I enjoy sitting on the balcony and looking at the ponds almost every night. I will not be in the apartments for much longer due to my job relocating but if I were staying in Roanoke I would stay here for a long while. Thank you staff at Sunscape for making me feel at home!!!!!!!! Patricia McDonough

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                                      anonymous

                                      Resident 2010 - 2014

                                      3/26/2015

                                      Great place to live! Very friendly and helpful manager and office staff. We are enjoying our apartment and look forward to another year here. Recommend to anyone! Glad for the upgrade to Internet. Very fast service now. Love the new dog park. Lots of community events. Definitely recommend to anyone looking for a very peaceful community in great neighborhood. Very well-maintained great community great neighborhood!

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                                        anonymous

                                        Resident 2012 - 2014

                                        7/10/2014

                                        Okay so I am going to take up for the leasing agents. I see comments that they are incompetent... this isn't exactly a fair statement. There is so much staff turn over at this place-no-one has a chance to learn the ropes. I have seen around 8 or more leasing agents leave since the new manager has started. That is the problem. The manager that started around September 2013. She is very unhelpful and rude. I have heard her demean her staff. Unacceptable! The maintenance staff is great and friendly. They do a great job with the up keep. The place is in serious need of updates. Why not go down town or to any of the other new apartment communities in the Roanoke area and pay the same price? I will be as soon as my lease is up... oh and make sure you give a sure 60 day notice or your stuck! Just as others say... the monopoly internet and "dish" sucks and is way over priced... poor Sunscape is just a cover now... beautiful on the outside. .. not so much once you get in. anyways give the leasing staff a break. They are just doing the best… See More>
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                                          anonymous

                                          Resident 2013 - 2014

                                          7/1/2014

                                          I love this place. I wouldnt choose anywherre else to live. The staff are on top of every detail. Maintenance guys are awesome. I would recommend sunscape to anyone looking for resort style living. Im so close to everything. Im looking forward to all their upcoming events. I love this.

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                                            anonymous

                                            Resident 2014

                                            5/27/2014

                                            I have lived here for 5 years and love it. The staff is friendly and always willing to assist. The maintenance staff is pleasant as well. couldn't ask for a better turn around time. The landscape is awesome. The only negative thing you have to take dish, would be nice if cox was here as well., that at least will give yes a choice. Would recommend this complex to anyone.

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                                              anonymous

                                              Resident 2014

                                              5/27/2014

                                              I have lived at Sunscape for 3 years and have loved it! Great place to live!

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                                                anonymous

                                                Resident 2013 - 2014

                                                5/8/2014

                                                I've lived here since July of last year and have been pleased with the quality of both the staff and the complex. Every member of the staff I've spoken with has been pleasant, polite, and accommodating with anything I've needed. The parking has been ample and the general external appearance has been well-maintained. There have been numerous events and other flyers that are passed out on a monthly basis to allow tenants to mingle. The apartment itself has been extremely nice to live in. The spacious rooms are clean and well-kept and the walls are well-insulated. I have had some minor annoyances with noise (stomping above, children yelling beside), but that has more to do with the other tenants than the apartment itself and the noise is adequately stifled for the most part. I plan on living here again next year, though in a single not a double.

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                                                  Razy

                                                  Resident 2007 - 2014

                                                  5/5/2014

                                                  I been living here since 2007, it is a great place to live, is safe, quiet, and have a nice landscaping that they keep it very clean. The maintenance staff and manager are wonderful, they are extremely friendly and follow up with every maintenance request. Always put reminders out a few days before to each apartment when work must be done. They genuinely care about the residents and it shows in their actions. Couple month ago on February 14, I had plan to Visiting my son In New Jersey but my plan was damped with nonstop snow for two days, February 12 through 13, When finally snow ended, I went outside to clean my car, it was too much snow I couldn t even see my car, I thought I have to change my plan to not going anywhere. Suddenly two of our maintenance man show up, they saw my struggle and offered to help, one went to help someone else other we call him Mike remained to help me to digging my car out of snow, lots of snow. Next day I was in my way to see my family, if wasn t for Mike kindness I wouldn t… See More>

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Spirit 1 BR 1 BA

                                                    1 Bed, 1 Bath | 733 sq. ft.

                                                    $1,416 - $2,094

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    The Grand 2 BR 2 BA

                                                    2 Beds, 2 Baths | 1,076 sq. ft.

                                                    $1,738 - $2,396

                                                    6 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

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                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

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                                                    Review Ratings

                                                    Noise

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                                                    Grounds

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                                                    Safety

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                                                    Office Staff

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                                                    Maintenance

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                                                    Neighborhood

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                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

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                                                    Number of reviews in the past 365 days

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                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $30. Restrictions: See Community Website Amenity Page for Pet Policy Details. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $300. Rent: $30. Restrictions: See Community Website Amenity Page for Pet Policy Details. Pet Limit: 2
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                                                    Other
                                                    • Amazon Hub Lockers
                                                    • Award Winning Landscaping
                                                    • BBQ and Picnic Area
                                                    • Balcony
                                                    • Balcony or Patio
                                                    • Clubhouse
                                                    • Convenient to Dell and Seton Medical
                                                    • Fireplace
                                                    • First Floor Apartment
                                                    • Fitness Center
                                                    • Front Door Smart Lock
                                                    • Furnished Suites Available
                                                    • High-Speed Internet
                                                    • Lake View
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Open Concept Living
                                                    • Optional Flex Space
                                                    • Pet Free Buildings
                                                    • Pet Park
                                                    • Pickleball Courts (Coming Soon)
                                                    • Pool
                                                    • Pool View
                                                    • Premium Apartment Homes
                                                    • Smart Home Z Wave Technology
                                                    • Smart Thermostats
                                                    • Smoke Free Community
                                                    • Spa
                                                    • Third Floor Premium
                                                    • Vaulted Ceilings
                                                    • View
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                                                    Leasing

                                                    Now Offering 24 Hour Online Leasing Communication! Introducing Sunscape Apartments a place that feels like home from the first moment you step through the front door. Nestled in the southwest part of the city, our apartments in Roanoke, VA, meld the convenience of a well-located community with amenities that will make you feel like you are living in a resort.Sunscape is a newly renovated community, each home offers upscale, luxury interiors with a refined level of customization in design choice. Choose your cabinetry finish collection from a custom dark espresso finish or white linen, all with coordinated quartz countertops and elegant backsplash tile. A private patio or balcony with gorgeous views of the Blue Ridge Mountains is also part of the experience, as are essential features such as in-unit washer and dryer connections, generous closet space, garages, carports, and generous parking, among others. Fully furnished corporate units are available too.Adding to your convenience and comfort, our pet-friendly community provides a variety of options for your free time. We have a full-circuit cardio gym, hot tub, resort-style pool with sundeck and free Wi-Fi, tennis courts, and a sweet BBQ and picnic area for you to enjoy. Your pets will be equally happy here, thanks to our leash-free dog park with agility, while the beautiful landscapes and 24-hour emergency maintenance further enhance your living experience at Sunscape. What s more, living in our unique condo-style community in Southeast Roanoke will allow for a convenient commute to virtually any part of the city, including Carilion Health Systems and Virginia Western Community College.Learn more about our Roanoke, VA apartments and call to schedule a tour!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 09:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Edward Rose & Sons (Indianapolis)

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    Edward Rose & Sons (Indianapolis)
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $30
                                                    Restrictions: See Community Website Amenity Page for Pet Policy Details
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $30
                                                    Restrictions: See Community Website Amenity Page for Pet Policy Details
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Sunscape Apartments

                                                    June 2024

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                                                    Sunscape Apartments is a 733 - 1,076 sq. ft. apartment in Roanoke in zip code 24018. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,416 - $2,396. Nearby cities include Salem, Daleville, Rocky Mount, Blacksburg, and Christiansburg.

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