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The Retreat Apartments

6500 Grand Retreat Dr.

Roanoke, VA 24019

 
 
 
 
 
 

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Resident · 2016 - 2017
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01/12/2017
I was very excited to move into The Retreat apartments. They looked wonderful on the website. Well after being here for a little bit I have been very disappointed. We still have no dog park or gym. These are amenities that I am paying for in my rent and have not been offered any compensation for now having to pay for a gym membership and doggy daycare. The apartments are mediocre construction grade at best. The walls have one light coat of paint on them and can easily be marked with a black coat sleeve. The back patio floods when it rains. The heat is all electric, no heat pump. Therefore the bill is double. I run out of hot water after a 10 minute shower. Nothing is included in your rent. You pay for water, trash and sewage. The cable offered is outrageously priced. These "luxury" apartments do not even include a washer and dryer, that's an extra $30 a month to rent. I have spoken with several residents and my issues do not even come close to theirs. Anything from the railings not attached on the 2nd and 3rd floor balconies, a/c units leaking and freezing up, a dishwasher not secured and coming completely out when the door was opened, not having any water at all. And the sad part is all these issues have been addressed with management but problems are still happening. You expect that for the money you pay that you would have little to no issues. Huge mistake moving in here. I would not recommend this complex to anyone.
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