Reserve at Town Center
#2,943 #2 #211

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Reserve at Town Center

20723 Reserve Falls Terrace, Sterling, VA 20165
(281 Reviews)
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"This is one of the best apartment i have ever lived in,very clean, quite, safe and the stu" ...
$1,920 - $10,951/mo
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Floor Plans & Pricing

1 Bedroom

ELM

1 Bed, 1 Bath | 851 sq. ft.

$1,920 - $5,871

1 Available Unit

See Floor Plan Details

BIRCH

1 Bed, 1 Bath | 780 sq. ft.

$2,020 - $5,997

1 Available Unit

See Floor Plan Details

CHESTNUT

1 Bed, 1 Bath | 783 sq. ft.

$2,095 - $6,199

1 Available Unit

See Floor Plan Details

2 Bedrooms

PINE

2 Beds, 2 Baths | 1,181 sq. ft.

$2,407 - $7,229

2 Available Units

See Floor Plan Details

HICKORY

2 Beds, 2 Baths | 1,063 sq. ft.

See Floor Plan Details

3 Bedrooms

WILLOW

3 Beds, 2 Baths | 1,342 sq. ft.

$2,784 - $10,951

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.6

Grounds

4.5

Safety

4.4

Office Staff

4.6

Maintenance

4.7

Neighborhood

4.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

22

Managerā€™s Review Engagement

A

Percentage of reviews responded to

90.91%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

8.5 days

View Community Timeline
View Community Timeline

Reserve at Town Center Reviews

(264)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

anonymous

Resident ā€¢ 2022 - 2024

3/22/2024

Staff and Maintenance are Phenomenal

I have throughly enjoyed living at this community. I love how easy it is to get into contact with the staff and maintenance guys close my tickets the same day I need something. In my previous apartment experiences this is pretty unheard of. Im excitedā€¦Ā See More >
    Manager

    3/25/2024

    Reserve at Town Center
    Thank you for taking the time to review our community! We are so pleased to hear our team is exceeding your expectations! Thank you for being the best part of Reserve at Town Center.
    Review Author Icon

    Resident 1230991

    Verified Resident ā€¢ 2023 - 2024

    3/1/2024

    I have no complaints, t's been great. Just please stop sending me emails for these satisfaction surveys. Thank you! . Now I am filling up 200 characters ?????????????????????..

      Manager

      3/2/2024

      Reserve at Town Center
      Thank you for your feedback! We appreciate you taking the time to review our community.
      Review Author Icon

      Resident 1208573

      Verified Resident ā€¢ 2020 - 2023

      12/14/2023

      Apartment has terrible smell from the drains and it seems like there is no fix for it. The maintenance team members are nice but don't know how to fix much as they always end up coming back for one reason or the other

        Updated Review

        Review Author Icon

        Resident 1087383

        Verified Resident ā€¢ 2020 - 2023

        11/20/2023

        I love my apartment and the community. The office and maintenance staff are friendly and get things done quickly! The resident events are always fun and if I need anything repaired it is usually handled the same day or next business day. Management offers muchā€¦Ā See More >
          Manager

          11/21/2023

          Reserve at Town Center
          Thank you for taking the time to leave such a positive review! We're thrilled to hear that you've had a great experience with our staff and excellent maintenance team. We appreciate your continued loyalty and are glad that you're enjoying your time with us.
          Review Author Icon

          Resident 937663

          Verified Resident ā€¢ 2022 - 2023

          11/9/2023

          This community is a very nice community from the office team to the maintenance guys. Always have speedy timing for work order or emergencies. Office staff always helps in every way possible weather it's helping me get a package or something big. I really appreciateā€¦Ā See More >
          Manager

          11/10/2023

          Reserve at Town Center
          Thank you so much for your kind words and positive feedback about our community and staff! We are thrilled to hear that you are enjoying the maintenance service, office services and community. We really appreciate you taking the time to leave a review.
          Review Author Icon

          Vanessa_u

          prospective ā€¢ Visited 2023

          10/31/2023

          Customer Service

          I just moved to the area and have toured many apartments in the area. I donā€™t usually add reviews since I am just apartment hunting. However, I felt compelled to write one since Katelyn had shown me such wonderful care, personality and her customer serviceā€¦Ā See More >
            Manager

            10/31/2023

            Reserve at Town Center
            Thank you so much for taking the time to review our community and your wonderful feedback on our Property Manager, Katelyn!
            Review Author Icon

            anonymous

            Resident ā€¢ 2023

            10/30/2023

            Resident events

            Thank you for the monthly resident events! Thank you for keeping the community clean and maintenance being so quick with all the work orders that come through. My two bedroom apartment was perfect for my kids and I.

              Manager

              10/31/2023

              Reserve at Town Center
              Thank you so much for your feedback! We are so delighted to hear you are enjoying our resident events and loving where you live!
              Review Author Icon

              Resident 1180734

              Verified Resident ā€¢ 2023

              9/14/2023

              It situates in the quiet place & close to most shopping areas as well as to my work place. That means we save money & time! Besides this apartment has gym & swimming pool too. If you are looking for these features, go forā€¦Ā See More >
                Manager

                9/15/2023

                Reserve at Town Center
                Thank you so much for your feedback on our community! We are so happy to hear you are enjoying the area and amenities. Welcome to the community!
                Review Author Icon

                Hadley_u

                prospective ā€¢ Visited 2023

                8/18/2023

                Nice Community

                Came in without an appointment today and was taken immediately by Katelyn. She seemed to be by herself but still managed to give me a great walk of the community. Even though she was busy she made time to give me all the information andā€¦Ā See More >
                  Manager

                  9/5/2023

                  Reserve at Town Center
                  Thank you so much for your feedback on our Property Manager, Katelyn. We are so excited to see your application come in and welcome you to your new home!
                  Review Author Icon

                  Resident 1167566

                  Verified Resident ā€¢ 2023

                  8/7/2023

                  Excellent community quite and peaceful. All maintenance issues are resolved within a responsible time. The community is well maintained by the staff. It's clean and tidy. The gym is equipped well for workouts and pool is clean at all time

                    Manager

                    8/10/2023

                    Reserve at Town Center
                    Thank you for taking the time to leave a review. We are delighted to hear that our service team has assisted you in a timely manner and we're glad to know that the complex is meeting your expectations.

                    Updated Review

                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2020 - 2023

                    7/31/2023

                    Clean Community

                    I always take pride in people coming to visit my home. The property manager always makes sure the community is pristine and well maintained. They did a Yappy hour last week and my pups really enjoyed the time in the office!!

                      Manager

                      8/1/2023

                      Reserve at Town Center
                      Thank you so much for your feedback on our community grounds! We are pleased to hear you enjoy the resident events and thank you for being the best part of Reserve at Town Center.
                      Review Author Icon

                      anonymous

                      prospective ā€¢ Visited 2023

                      7/31/2023

                      Helpful Staff

                      I came to visit without an appointment. Katelyn greeted me and made me feel so welcome. Her care and attention to detail really helped me decide where I want to live. Putting in my application tonight!

                        Manager

                        8/1/2023

                        Reserve at Town Center
                        Thank you so much for your feedback on our Property Manager, Katelyn. We are so excited to see your application come in and welcome you to your new home!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2022 - 2023

                        7/23/2023

                        Ticks ahoy

                        Great place if youā€™re not worried about Lyme disease, because they donā€™t care to let ticks run rampant, especially around their drainage pond! Maintenance is usually pretty quick about stuff, but the contracted out pest control leaves you wanting more, like protection from disease-ridden Arthropods.ā€¦Ā See More >
                          Manager

                          8/1/2023

                          Reserve at Town Center
                          Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We appreciate your feedback.

                          Updated Review

                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2023

                          6/26/2023

                          Katelyn, Katelyn, KATELYN!

                          The property manager is amazing. She is quick, effective and probably one of the best managers I have had during my many years of renting. You know the place will be ran well if the property manager is good. Thank you for all your help!!

                            Manager

                            6/27/2023

                            Reserve at Town Center
                            Thank you for your positive review! We appreciate your kind words about the Property Manager, Katelyn. We will continue striving to provide for our residents and we thank you for being the best part of Reserve at Town Center!
                            Review Author Icon

                            Resident 1152011

                            Verified Resident ā€¢ 2022 - 2023

                            6/20/2023

                            Overall quite good. Staff is generally helpful, and management seems dedicated to keeping the community clean and nice. Maintenance issues get resolved quickly. Generally a pretty calm place to live..

                              Manager

                              6/20/2023

                              Reserve at Town Center
                              Thank you so much for your feedback on our community! We are so pleased to hear that maintenance and the office staff has been dedicated to providing stellar service and improving the community. Thank you for being the best part of Reserve at Town Center!
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2018 - 2023

                              6/19/2023

                              Great place to live

                              Great place to live. Maintenance is always quick and fixes issues throughly. The front office staff is always amazingly helpful. Pricing is reasonable for the area. Thereā€™s always enough parking especially for guests. Neighborhood is always quite.ā€¦Ā See More >
                                Manager

                                6/20/2023

                                Reserve at Town Center
                                Thank you for your wonderful review! We are delighted to hear that you've had an amazing experience with our friendly staff and love living at the Reserve at Town Center.
                                Review Author Icon

                                Ursula_B497

                                Resident ā€¢ 2022 - 2023

                                4/25/2023

                                Maintenance Team!!

                                This place is top notch. The maintenance guys are super friendly and they really make me feel taken care of. The office always checks in with my after my requests to make sure everything is done right. I really feel like I get my moneyā€™sā€¦Ā See More >
                                  Manager

                                  4/27/2023

                                  Reserve at Town Center
                                  Hi! Thank you so much for taking the time to review our community. We appreciate your stellar feedback of our Service Team, we always strive for five star service!
                                  Review Author Icon

                                  Resident 679115

                                  Verified Resident ā€¢ 2020 - 2023

                                  4/17/2023

                                  Absolutely love my apartment and living at Reserve at Town Center. The leasing staff is professional and friendly. The maintenance staff is quick and thorough. I love the Peloton room and the fitness center is spacious.

                                    Manager

                                    4/17/2023

                                    Reserve at Town Center
                                    Hello! We are so happy to hear your feedback on our community and staff. Thank you so much for choosing Reserve at Town Center and for being the best part of our community!
                                    Review Author Icon

                                    Resident 1128400

                                    Verified Resident ā€¢ 2022 - 2023

                                    4/5/2023

                                    The management is lacking. There have been numerous times that they are not able to answer a simple question. I have had packages at my door stolen. The apartment was not in the greatest condition whe. I moved in.

                                      Manager

                                      4/6/2023

                                      Reserve at Town Center
                                      Hello, We would really like to discuss your concerns further and get your feedback on how we can improve your experience. Please contact our office directly at 571-203-8966 or e-mail us at reservetowncenter.mgr@pointemgt.com .
                                      Review Author Icon

                                      Christian_A266

                                      Resident ā€¢ 2023

                                      4/5/2023

                                      Maintenance

                                      Maintenance request was placed around 9:30pm. They arrived the very next day at 9am and fixed the issue, very respectful people, knowledgeable and efficient. Leo and John came in, fixed it, explained very well what was the cause of the issue and were on theirā€¦Ā See More >
                                        Manager

                                        4/6/2023

                                        Reserve at Town Center
                                        Hello Christian, We are so happy to hear you had an amazing experience working with our Service Team. We strive to always ensure our residents are satisfied and receiving stellar service!

                                        Updated Review

                                        Review Author Icon

                                        Cazembe_D

                                        Resident ā€¢ 2020 - 2023

                                        3/28/2023

                                        Excellent Maintenance Support

                                        Iā€™ve been living here since 2020. I must say the maintenance team has always been a pleasure to work with. I wanted to shout out a particular member, John. Heā€™s always been a pleasure to work with, and heā€™s extremely knowledgeable. John always takes theā€¦Ā See More >
                                          Manager

                                          3/28/2023

                                          Reserve at Town Center
                                          Hello! Thank you so much for your feedback on our Service Team! We are so happy to hear John has exemplified stellar customer service! Thank you for being the best part of Reserve at Town Center.
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2019 - 2023

                                          3/15/2023

                                          Management is very attentive and helpful. They always follow up with me whenever I place a service request and I really love how easy it is to talk to the maintenace guys and the people in the office.

                                            Manager

                                            3/17/2023

                                            Reserve at Town Center
                                            Hello! Thank you for your wonderful feedback of our community. Thank you for being the best part of Reserve at Town Center!
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2022 - 2023

                                            3/15/2023

                                            Great community with friendly neighbors and great staff. I am really enjoying the apartment home too with great amenities to go with it like a 24 hour gym. I love living here and I am so glad I chose Reserve at Town Center!

                                              Manager

                                              3/17/2023

                                              Reserve at Town Center
                                              Hello! Thank you so much for your feedback, we are so happy to hear you are enjoying our community and staff. Thank you for choosing Reserve at Town Center!
                                              Review Author Icon

                                              Resident 1116127

                                              Verified Resident ā€¢ 2016 - 2023

                                              2/24/2023

                                              I have lived in this community since 2016, a very quiet community, friendly and whenever I have a problem, they solve it immediately, It has a beautiful pool that we can enjoy all summer and a spectacular gym. 100% recommended!

                                                Manager

                                                2/27/2023

                                                Reserve at Town Center
                                                Hello! Thank you so much for your stellar feedback. We are so happy to see you are enjoying your time here at The Reserve at Town Center! Thank you for being the best part of our community.
                                                Review Author Icon

                                                Resident 1083097

                                                Verified Resident ā€¢ 2019 - 2022

                                                11/8/2022

                                                I have enjoyed living here up until this last year something has changed. There is much more litter, people working on their cars out in the parking lot and leaving things like screws and nails in the road. More and more I am seeing thatā€¦Ā See More >
                                                  Manager

                                                  5/5/2023

                                                  Reserve at Town Center
                                                  Hello! Thank you for taking the time to review our community. We are so sorry we were not able to exceed your expectations, we are working to ensure improvements are seen in the community everyday!

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Covered Parking
                                                  • Garage
                                                  Pets
                                                  • Dogs Allowed
                                                    Rent: $50. Restrictions: Breed Restrictions Apply.. Pet Limit: 2. Comments: $450 Non-Refundable Pet Fee for the First Pet; $250 Fee for the 2nd Pet
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Rent: $50. Restrictions: Breed Restrictions Apply.. Pet Limit: 2. Comments: $450 Non-Refundable Pet Fee for the First Pet; $250 Fee for the 2nd Pet
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Additional Storage
                                                  • Air Conditioner
                                                  • BBQ and Picnic Area
                                                  • Ceiling Fan
                                                  • Credit Card Payments Accepted
                                                  • Digital Thermostats
                                                  • DishWasher
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Free Weights
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Online Payments Accepted
                                                  • Package Receiving Service
                                                  • Pet-Friendly Community
                                                  • Pool
                                                  • Recycling Program
                                                  • Renovated Floorplans
                                                  • Short Term Lease Available
                                                  • Window Coverings
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                                                  Leasing

                                                  The Reserve at Town Center features the premier address for luxury apartments in Sterling, VA. Our community is just moments away from Dulles Town Center, which offers some of the best dining and shopping around. Choose from our stylish one, two, or three bedroom floor plans offering unique and upgraded features. Whether you enjoy relaxing by the fireplace or working out in the fitness center, The Reserve at Town Center is the perfect place to call home - and don't forget to ask about our exciting new amenities and renovated apartments! Our luxury apartments in Sterling, VA offer top-notch apartment living to residents, with well-designed floor plans and fully-equipped kitchens - many are upgraded with stylish renovations. You will love the open-concept layouts that make your space flexible for any use or style. Our Sterling, VA apartments for rent also include spacious walk-in closets, additional linen closets, and an in-home washer & dryer. Residents of our apartments for rent in Sterling, VA enjoy our outdoor swimming pool, gazebo, and private courtyard. You can also take a moment to relax in "The Study" to work on your laptop or read a book. The Reserve at Town Center knows that your life is a balance of work and play, and so is our community.
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                                                  Office Hours

                                                  • Sunday: 12:00 PM - 05:00 PM
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  RAM Partners

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                                                  Communities
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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā What is the estimated utility bill for one person?

                                                  Frequently Asked

                                                  Based on 281 number of votes by renters, Reserve at Town Center is currently rated 4.2 out of 5 stars.
                                                  Reserve at Town Center is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  Reserve at Town Center is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  Reserve at Town Center is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  Reserve at Town Center is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Reserve at Town Center is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Reserve at Town Center is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  Managers have responded to 90.9091% of their community reviews in the past year.
                                                  Managers have replied within 8.5 days to their community reviews in the past year.
                                                  RAM Partners
                                                  Dogs Allowed
                                                  Rent: $50
                                                  Restrictions: Breed Restrictions Apply.
                                                  Pet Limit: 2
                                                  Comments: $450 Non-Refundable Pet Fee for the First Pet; $250 Fee for the 2nd Pet
                                                  Cats Allowed
                                                  Rent: $50
                                                  Restrictions: Breed Restrictions Apply.
                                                  Pet Limit: 2
                                                  Comments: $450 Non-Refundable Pet Fee for the First Pet; $250 Fee for the 2nd Pet
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Reserve at Town Center

                                                  March 2024

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                                                  Reserve at Town Center is a 780 - 1,342 sq. ft. apartment in Sterling in zip code 20165. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,920 - $10,951. Nearby cities include Potomac Falls, Dulles, Ashburn, Herndon, and Reston.

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