Review History for Verified Resident 227655

226 Oceana


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Resident 227655

Verified Resident 2016 - 2024

1/4/2024

It was really nice when I first moved in. During the past 2 years, vandalism & crime caused mainly by kids, some who live here, some that don't, has made living here hell. The security officer never responds to calls after hours.
    Manager

    1/8/2024

    226 Oceana
    Thank you for being a long-term resident. As a team, we do our best to maintain a peaceful living environment in our community, and we are glad to hear that you have enjoyed your early times here. We urge you to contact local authorities regarding any serious matters, but our team can be reached at 226oceana-cm@pegasusresidential.com if there is more you would like to discuss with us.
    5 Previous Reviews

    Previous Review

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    Resident 227655

    Verified Resident 2016 - 2023

    6/4/2023

    It was really nice for about the first 2 years. The area has become almost intolerable to live in now. Children of residents are out of control. Security is basically non-existent. Not enough lighting on the grounds. Too much garbage on the grounds.
      Manager

      6/10/2023

      226 Oceana
      Thank you for your loyalty to our community and for bringing these matters to our attention. We are sorry to learn of your recent disappointment with your fellow residents and general community upkeep. Your comfort is our priority, and our team wants to do our best to address and support your concerns. When you have a moment, please stop by the leasing office or email us at 226oceana-cm@pegasusresidential.com for assistance.

      Previous Review

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      Resident 227655

      Verified Resident 2016 - 2023

      5/8/2023

      When I moved in about 7 years ago, this was a very nice place to live, with an office staff that was attentive to what was going on in the community. Now, there's usually only one person in the office at a time, and no one answers the phone. Tenants are not held accountable for the behavior of their children, who routinely trash the grounds and harass tenants by hanging out in the hallways of buildings that they don't even live in. This has become a real sketchy place to live.
        Manager

        5/10/2023

        226 Oceana
        We are so sorry if your neighbors have disrupted your living experience. Rest assured, we are looking into your feedback and will take appropriate action. If you wish to discuss this further, we welcome you to connect with us at 226oceana-cm@pegasusresidential.com. Thank you for your feedback as our loyal resident.

        Previous Review

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        Resident 227655

        Verified Resident 2016 - 2022

        9/20/2022

        Nice place to live. The maintenance team is very responsive and upgrades have been made to the apartment complex, including a dog ?? ark and "facelift" to each building in the complex.
          Manager

          9/26/2022

          226 Oceana
          We are pleased that our commitment to the comfort of our residents through improvements and attentive service stands out for you. Please let us know if there is anything we may do to improve your experience.

          Previous Review

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          Resident 227655

          Verified Resident 2016 - 2022

          9/3/2022

          A great od place to live. Good neighors and a good staff. Upgrades to the pool have been noce. The parking in front of nt was f my building needs more like ght at night as ir is not safe. Thete are lots of homeless people from the beach and outreach center wandering the neighborhood at night
            Manager

            9/9/2022

            226 Oceana
            Thank you for bringing this to our attention. Our team has noted your observations and is working on ways to address them. If you have additional information to share, don't hesitate to email us at 226oceana-cm@pegasusresidential.com.

            Previous Review

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            Resident 227655

            Verified Resident 2016 - 2019

            4/16/2019

            I have lived here for three years, and up until the last 6 months or so, I have been pretty content here. To be upfront here, I am extremely unsatisfied with the Leasing office, particularly with the low level of customer service and the negative attitude displayed toward me by Crystal, the acting property manager. I have never seen this office run so poorly. No one ever answers the office phone during working hours. Many days I come to the office between 3:30 - 4:30 pm and it is "closed for lunch". Whenever I bring up these issues to Crystal, the only reply I receive is "we are short-staffed". Well, that's not my problem. I pay my rent on time and in full. I expect to receive satisfactory customer service from this Leasing office. I think Crystal lacks the experience to be an effective property manager, and I think she has a very poor attitude when it comes to customer service.
              Manager

              6/15/2018

              226 Oceana
              Thank you for taking the time to let us know your concerns. I have addressed this concerns with our service team and we will make sure this is taken care of. Please come to the leasing office so we can discuss your neighbors. This will give us the opportunity to correct their behavior. In closing, the pool is currently being repaired and will be open for the weekend. Thank you again for being a valued resident here at 226 Oceana.

              Review 4 out of 332

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              226 Oceana

              June 2024

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