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Resident · 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/03/2020
-Paper thin walls a lot of self proclaimed rappers and dis liver here apparently -Pet deposit and monthly fee but no dog park or amenities even though 1/4 people of the several hundred units have a dog so it's just dog poop everywhere and they make +100k A year just on pet deposits -Roof leaks mold stains on ceiling -old carpet when moved in -maintenance walks in when ever the "need" no real warning aside Mary texting you 10 min before regardless of your schedule (I just had a baby and we work nights) multiple instances of them walking in while nursing showering or sleeping who knows about the time I wasn't here -rude staffing Mary is a rude rude rude woman with a money agenda clearly not in customer service never was a believer in karma but yea ftb -constant roof repairs and banging I've even heard the contractors explain why they are there so often because emerald point does the minimum to fix the problem temporarily so they would rather patch holes that fly up every time it rains -police always in the neighborhood pulling over people who clearly can't afford much anyway -clearly they have some type of tow scam as they will find any reason to slap a huge ugly green glued on paper to a car and have it towed to a private yard -roughly $20 a load to do laundry if you are lucky and get a dryer that works but we have had many instances of people moving our laundry It seems this place does everything it can to keep the poor people poor and stuck in their trash community
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Emerald Point Manager

03/14/2020

Thank you for sharing your candid feedback. We're sorry that your living experience hasn't lived up to your expectations, especially involving noise and pet waste. We understand your frustration and would like an opportunity to address your concerns. Please contact us at [email protected] or call 757-422-3457 so we can work to improve your experience here.

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