Infinity at Centerville Crossing
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Infinity at Centerville Crossing

2120 Centerville Turnpike, Virginia Beach, VA 23464
(308 Reviews)
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"The was very informative and accommodating, answering any questions I had. They allowed me" ...
$1,657 - $3,432/mo

Infinity at Centerville Crossing Reviews

(248)

4.4 rating

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308 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 702675

Verified Resident 2019

10/3/2019

Awesome customer service. Property was exactly as pictured. I love the thought put into the design of the apartment and the community. It's fresh and modern looking. I would definitely invite others to live here.

    Manager

    10/4/2019

    Infinity at Centerville Crossing
    Thanks for awarding Infinity with a five-star review! We're delighted that you're pleased with our apartments and our community as well as our customer service. We appreciate your recommendation!
    Review Author Icon

    Resident 687607

    Verified Resident 2019

    8/30/2019

    There were a few maintenance issues but it was quickly resolved. The quality of work was great and I am very pleased with the service provided. Staff has been helpful and professional in all of inquiries.

      Manager

      9/3/2019

      Infinity at Centerville Crossing
      Thank you very much for your five-star rating and positive review of Infinity. We're delighted that our customer service has exceeded your expectations. Your feedback is appreciated and motivates us in our efforts to provide you with an exceptional living experience.
      Review Author Icon

      Resident 685691

      Verified Resident 2017 - 2020

      3/16/2020

      We wanted to be here because of it being a pet friendly apartment complex. Sometimes it doesn't seem that way, but it's been getting better about being pet friendly. It's been rough up and down with the staff as well, but overall we have enjoyed living here. We pay a reasonable amount for what we have, and it's in a great area.

        Manager

        12/18/2020

        Infinity at Centerville Crossing
        Thank you for taking the time to provide this balanced review of Infinity. We are sorry to see that you've been contending with frustrations about our customer service and the overall condition of the community among other issues. We want our residents to be nothing short of 100% satisfied with their stay at our community, so please contact us directly to discuss your concerns and how we can help improve your time here. Thank you.
        Review Author Icon

        Resident 681363

        Verified Resident 2019

        8/16/2019

        Uncontrollable bumps in the beginning upon my move in but I was taken cared of. So far all my maintenance requests has been taken cared of with hours or a days. I love the community and the staff of friendly and welcoming. My only issue is the trash situation in the back of the building (btw 5640 and 5616.) trash is always spilled on the ground in a filthy manner. Also the trash room close to my apartment seem to always have trash piles on the floor and in front the door. Guess the shoot is too far.

          Manager

          8/19/2019

          Infinity at Centerville Crossing
          Welcome to your new home at Infinity! We're delighted to know that you found our team to be helpful and accommodating, as we are committed to serving our residents with exemplary care and attention. We are, of course, sorry to see that you've been contending with frustrations pertaining to the trash areas around the community. Our residents' satisfaction is among our top priorities, so we ask that you e-mail us directly at bonaventurecares@bonaventure.com to discuss your feedback.
          Review Author Icon

          Resident 681164

          Verified Resident 2019

          8/15/2019

          It was a wonderful experience, I had great help from the office staff, most of all I was delighted with the courtesy shown to me both on phone as well as in person. I would gladly definitely recommend.

            Manager

            8/16/2019

            Infinity at Centerville Crossing
            Thank you for your five-star rating of Infinity! We're happy that your experience here was a wonderful one. Thank you for being a valuable member of our community! We appreciate you recommending Infinity, that is the greatest compliment of all! We wish you all the best.
            Review Author Icon

            Resident 676227

            Verified Resident 2019

            8/8/2019

            Nice community. Brand new. Lot of parking spaces are available. Friendly staff. Great Neighborhood. Near to market. Feels safe. Have gym, office center, kids amusement space. welcome center. Elevators in apartments.

              Manager

              8/9/2019

              Infinity at Centerville Crossing
              We're grateful for this five-star review of Infinity! It's wonderful that you have so many positive things to say about your living experience in our community, from our ample parking to our friendly customer service to our great amenities. We're looking forward to you continuing to enjoy your time with us!
              Review Author Icon

              Resident 672402

              Verified Resident 2018 - 2019

              8/1/2019

              Very nice apartments, great location, responsive staff. But a few issues: dog poop everywhere, and trash is out of control. Residents don't seem to be able to distinguish between trash and recycling, don't seem to be able to break down cardboard boxes, and try to dispose of everything from mattresses to furniture in the trash bins.

                Manager

                8/3/2019

                Infinity at Centerville Crossing
                Thank you for your balanced review of Infinity. We are happy to hear that you are enjoying your apartment and that our staff has been attentive to your needs. We want our residents to be 100% happy in their homes and would like the opportunity to speak with you about the issues with the common areas in the community. Please email us at bonaventurecares@bonaventure.com so that we can discuss a solution with you. Thank you and have a great day!
                Review Author Icon

                Resident 669609

                Verified Resident 2018 - 2019

                7/25/2019

                Great community and friendly staff. The apartments are beautiful and I never have issues with noise or disruptions from neighbors. Community anmenities are a huge plus and the staff is always very helpful.

                  Manager

                  7/26/2019

                  Infinity at Centerville Crossing
                  Thank you for awarding Infinity with a five-star review! It's always wonderful to receive such positive feedback. We're delighted that you're satisfied with our customer service, our beautiful apartments, our amenities and our peaceful setting, and we look forward to you continuing to enjoy your stay!
                  Review Author Icon

                  Resident 658070

                  Verified Resident 2019 - 2020

                  5/25/2020

                  For the most part I have been enjoying my time at Infinity at Centerville Crossing. The office staff and maintained team arr all true professionals and a pleasure to deal with. The buildings and grounds are well maintained. The amenities are pleantul, including the beautiful pool and fitness center. I would like to see the installation of a security camera system to address the fee "bad apple residents " who are disrespectful to the premises!

                    Manager

                    12/18/2020

                    Infinity at Centerville Crossing
                    We appreciate this feedback regarding Infinity at Centerville Crossing. We're eager to address all of the concerns you mentioned in your review in an effort to make your time with us an even better experience, so please email us at bonaventurecares@bonaventure.com. Thanks.
                    Review Author Icon

                    Resident 653818

                    Verified Resident 2018 - 2019

                    6/17/2019

                    Overall good. But not as good as expected. We pay high dollar to live here, they need better attention to residents, more community activities and prompt maintenance service. Activities during holidays and kick off summer and pool community parties could have been ideal

                      Manager

                      6/18/2019

                      Infinity at Centerville Crossing
                      Thank you for reviewing Infinity at Centerville Crossing. While we're pleased that your overall living experience has been a good one, we really appreciate you sharing what we could be doing better. We are always striving to improve, and your feedback will help us do that. We're always eager to speak to our residents, so please don't hesitate to come to us with additional feedback. Thanks!
                      Review Author Icon

                      Resident 650147

                      Verified Resident 2019

                      6/8/2019

                      It's very nice apartment, rent is little bit high, we are expecting kids play area . Staff is very good and community is very clean . Parking need to be increased. Facing parking issue . These are my fist week comments.

                        Manager

                        6/10/2019

                        Infinity at Centerville Crossing
                        Welcome to your new home at Infinity! We know you and many choices when it comes to selecting an apartment home, and we appreciate your residency. Thank you for taking a moment to compliment our friendly customer service and well-maintained grounds. We also appreciate your constructive feedback and invite you to stop by the office to discuss your remarks further. We hope you'll be very happy here for a long time to come!
                        Review Author Icon

                        Resident 631707

                        Verified Resident 2018 - 2019

                        4/26/2019

                        Just a bad experience from day one never been so ready to move Tenants above my head extremely noisy 2nd time this has happened complaints filed and your staff say I should call security what security I wouldn't recommend a puppy out here nasty dog owners don't clean up behind their pets it's too much to talk about

                          Manager

                          4/29/2019

                          Infinity at Centerville Crossing
                          We appreciate your review. Please accept our apologies for any frustrations you experienced during your time with us. Our mission at Infinity is to provide comfortable, welcoming homes for our residents, so please get in touch with us at bonaventurecares@bonaventure.com to discuss your feedback. We'll apply it toward improving our services. Thank you.
                          Review Author Icon

                          Resident 630273

                          Verified Resident 2019

                          4/22/2019

                          Community is good but not the leasing office team. Rents are high, no proper justification for charges. My Apartment was not clean. No timely response.Concerns are not taken into consideration. I personally dont recommend this community.

                            Manager

                            4/24/2019

                            Infinity at Centerville Crossing
                            We're sorry to see this feedback about Infinity. Providing excellent customer service is very important to us, and we apologize for your disappointment with our leasing team. In addition, we're sorry that you feel your concerns have not been adequately addressed. So that we may better assist you and regain your confidence, kindly send an email to bonaventurecares@bonaventure.com. Thank you.
                            Review Author Icon

                            Resident 629110

                            Verified Resident 2018 - 2019

                            4/18/2019

                            We found this apartment online when we moved here for a military assignment. We are extremely happy with the community and quality of the apartment that we live in. The quality of the appliances in our unit is very high, nothing that is attached the apartment is cheap or breaks easily. Maintenance is equipped to handle any issues though we have had very few. Office staff is very friendly and welcoming if you need anything. We would highly suggest leaving you The quality of the appliances in our unit is very high, nothing that is attach the apartment is cheap or breaks easily. Maintenance is equipped to handle any issues though we have had very few. Office staff is very friendly and welcoming if you need anything. We would highly suggest living here

                              Manager

                              4/22/2019

                              Infinity at Centerville Crossing
                              We're so happy that you've been enjoying your time at Infinity! Thanks so much for taking the time to leave us a positive review.
                              Review Author Icon

                              Resident 626379

                              Verified Resident 2017 - 2019

                              4/11/2019

                              The staff is amazing! They treat you like family I couldn't imagine living any where else ! I love my neighbors and the community I live . The schools are great and the nearby shopping center is also amazing!!

                                Manager

                                4/15/2019

                                Infinity at Centerville Crossing
                                We're so pleased to read this five-star review of Infinity! Thank you for your praise of our customer service as well as our location. We're happy to have you here!
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                                Resident 624171

                                Verified Resident 2017 - 2019

                                4/6/2019

                                Overall happy with my apartment. The office staff are friendly. The pool is nice. Enjoy the gym and club house. A negative would be that we liked the idea of smoke free building but often smell smoke in the hallways, as well as, the stairwell.

                                  Manager

                                  4/8/2019

                                  Infinity at Centerville Crossing
                                  Thank you for your review of Infinity. It pleases us to know that the professionalism of our on-site team and our beautiful amenities have made a positive impact on your stay at our community. We are, of course, sorry to see that you've been contending with frustrations with a smoke odor. Our residents' satisfaction is among our top priorities, so we ask that you contact us directly at infinity@bonaventure.com or 757-479-9701 to discuss your feedback. We look forward to hearing from you.
                                  Review Author Icon

                                  anonymous

                                  Resident 2019

                                  4/3/2019

                                  I been a resident at inifinty for some time now and l must say that l am not the one to complain about anything, but l want to know what happen to staff here property manager Ashley has no clue of what she doing everytime l have questions for her she has every excuse to give to me just l could get out of her face, there's always an issues with my packages, but besides that l have to say the dog wash and dog park what a joke maintenance staff don't upkeep it dog trash always over flowing with poop, trash area is nasty, the door to the back lobby is broken, the walls are hallow because you hear everything l could go on and on..... so in that note l DO NOT Recommend this property!!! Run because they will over charge you for light fixtures,trash,etc

                                    Manager

                                    4/5/2019

                                    Infinity at Centerville Crossing
                                    Hi, Thanks for your review. We're very sorry that you've been having such a difficult time at our community. Due to the number and nature of your concerns, we believe your situation would be better resolved with more direct communication. At your convenience, please stop by the leasing office or contact us at 757-479-9701 or infinity@bonaventure.com. We'll do everything we can to help improve your stay in our community.
                                    Review Author Icon

                                    Resident 622654

                                    Verified Resident 2019

                                    4/2/2019

                                    The place is beautiful and the grounds are clean. The staff and residents I have met are nice. I love the facilities on campus. They are very convenient. Thank you for allowing me to put in my two cents.

                                      Manager

                                      4/3/2019

                                      Infinity at Centerville Crossing
                                      Thank you for your kind words about Infinity! We work hard to make our community a great place to live and we truly appreciate your praise of our beautiful grounds, our friendly customer service, and our excellent amenities. Please let us know how we can earn that fifth star! We can be reached at infinity@bonaventure.com. Thanks!
                                      Review Author Icon

                                      anonymous

                                      Resident 2017 - 2019

                                      3/25/2019

                                      Overall, I really enjoyed living at Infinity. I don't have a single complaint about my unit. Everything worked properly, I never heard my neighbors or people in the hall, etc. It wasn't until I got a dog that I realized how poorly the property was maintained. The maintenance team/groundskeepers are severely understaffed. Trash and dog waste will overflow and sit for days before anyone disposes of it. Dog owners don't pickup their dog's waste and it's absolutely everywhere. They didn't re-mulch the back property line once in the entire year and a half that i was there. This is the only place that every single dog is supposed to use the bathroom- it was disgusting, especially when it rained. Finally, calls are always forwarded to an "offsite answering service." We left approx. 10-15 messages about various things in the time we lived there. Not once did anyone call back. To conclude, if you don't have any pets and you're a pretty low maintenance renter, you shouldn't have any problem here.

                                        Manager

                                        3/26/2019

                                        Infinity at Centerville Crossing
                                        While we're glad to hear you loved your apartment, we apologize that you were disappointed with the maintenance of our property. We're always aiming for 100% satisfaction among our residents and former residents, so we appreciate this feedback. If you'd like to speak with someone directly about your concerns, you can get in touch with us at infinity@bonaventure.com or 757-479-9701. Thank you.
                                        Review Author Icon

                                        Resident 606979

                                        Verified Resident 2019

                                        2/21/2019

                                        Moving in was simple and easy. Everyone has been very nice, professional and accommodating. The manager immediately addressed any concerns I had and always respond immediately to my emails with answers to my questions.

                                          Manager

                                          2/25/2019

                                          Infinity at Centerville Crossing
                                          We understand that choosing where to live is a big decision, and we're honored you picked our community here at Infinity! We're also thrilled that our staff made the transition so easy. Please let us know if you need anything. Welcome home!
                                          Review Author Icon

                                          Resident 604342

                                          Verified Resident 2019

                                          2/14/2019

                                          Very nice people and the staff responded quickly as well as the maintenance staff!I would recommend this community to friends and family Coworkers from the office manager to each one of the maintenance staff the work was done expedited and efficiently!

                                            Manager

                                            2/15/2019

                                            Infinity at Centerville Crossing
                                            Thank you for this great review! We're happy to provide our community residents with excellent customer service because you deserve nothing less. We appreciate your recommendation!
                                            Review Author Icon

                                            Resident 599914

                                            Verified Resident 2019

                                            2/2/2019

                                            It is okay the parking is not desirable but over all so far experience is good. Staff was nice when fixing problems. Nice size 2 bedrooms. Hot water doesn't last very long and so far no experience with maintenance.

                                              Manager

                                              2/7/2019

                                              Infinity at Centerville Crossing
                                              Hi, Thank you for your four-star rating of Infinity. If you'd like to discuss your concerns further, please contact us at your convenience.
                                              Review Author Icon

                                              Resident 599300

                                              Verified Resident 2018 - 2019

                                              7/5/2019

                                              This community is over priced for the mediocre living. The apartment square footage seems large but the space is not well distributed and it is very difficult to entertain. The AC is incredibly loud and you have to turn your TV up just to be able to hear it. The pond outside as well as the sidewalks are full of trash. The trash cans outside the buildings are constantly overflowing. The pool is nice and saltwater however it is too small for the amount of people that use it. Not only do apartment members have access but so do the town homes, which adds to the amount of people using it. Parking is a 50/50. Sometimes its okay and other times you have to park very far away from the doors. The office staff is also not pleasant. I would not recommend this property. The rent is far too high for the quality of living you receive.

                                                Manager

                                                2/1/2019

                                                Infinity at Centerville Crossing
                                                Thank you for reviewing us. Even though we wish to hear nothing but positive remarks from our residents, we appreciate you sharing this feedback because it highlights what we could be doing better. We're eager to address all of your concerns and do everything possible to help improve your time here, so please get in touch with us at infinity@bonaventure.com or 757-479-9701. Thank you.
                                                Review Author Icon

                                                Resident 596814

                                                Verified Resident 2019

                                                1/24/2019

                                                So far I like the experience in the Infinity community. The buildings are quiet and apartment provide adequate space. Maintenance responds on a timely matter and have great customer service skills. The amenities are super

                                                  Manager

                                                  1/28/2019

                                                  Infinity at Centerville Crossing
                                                  It brightens our day to know that you're enjoying your home with us here at Infinity. We appreciate you taking a moment out of your busy day to speak so highly of our friendly customer service, modern amenities, and quiet setting. We hope you continue to be very happy here. Thanks for reviewing us!
                                                  Review Author Icon

                                                  Resident 589690

                                                  Verified Resident 2018 - 2019

                                                  1/4/2019

                                                  Very clean apartments & friendly staff to guide on layouts, Ashley helped out very well. The apartments are very well maintained and love the kitchen cabinets and general electronics appliciances are well maintained.

                                                    Manager

                                                    1/8/2019

                                                    Infinity at Centerville Crossing
                                                    Thanks for your five-star rating of Infinity! We're glad that Ashley demonstrated exceptional customer care, as we are proud to provide our residents with exemplary service! We hope you continue to enjoy our beautifully appointed apartments and wonderful amenities for a long time to come. Have a great day!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Top Hat

                                                    1 Bed, 1 Bath | 763 sq. ft.

                                                    $1,701 - $2,403

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    The Retro

                                                    1 Bed, 1 Bath | 680 sq. ft.

                                                    $1,657 - $2,076

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    The Peppermint

                                                    1 Bed, 1 Bath | 738 sq. ft.

                                                    $1,657 - $2,183

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.4

                                                    Safety

                                                    4.3

                                                    Office Staff

                                                    4.6

                                                    Maintenance

                                                    4.6

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    41

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    97.56%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    6.63 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Climate Controlled Storage Available
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dog 2 Allowed
                                                      Pet Limit: 1. Comments: 2 dogs
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Additional Storage
                                                    • Balcony
                                                    • Business Center
                                                    • Clubhouse
                                                    • Clubroom Fireplace Lounge
                                                    • Coat Closets
                                                    • Complimentary Coffee Service
                                                    • Conference Room
                                                    • Convenient to Highways
                                                    • Cox High-Speed Wi-Fi Internet
                                                    • DishWasher
                                                    • Disposal
                                                    • Dog Park
                                                    • Elevator
                                                    • Fitness Center
                                                    • Fitness Trail
                                                    • Free Weights
                                                    • Game Room
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Guest Suite Available
                                                    • Hard Wood Flooring
                                                    • Kegerator
                                                    • Kid's Fitness Zone with Play Area
                                                    • Large Closets
                                                    • On-Site Management
                                                    • Outdoor Kitchen with Grills and TV
                                                    • Outdoor Patio with Fire Pit
                                                    • Package Receiving Service
                                                    • Petcare Service
                                                    • Pets Allowed
                                                    • Pool
                                                    • Poolside Lounge with Fireplace
                                                    • Recreation Room
                                                    • Resort Style Sundeck
                                                    • Stainless Steel Appliances
                                                    • Storage Space
                                                    • Sunrooms
                                                    • TV Lounge
                                                    • Theater Room
                                                    • Water, Sewer, and Trash Included in Rent
                                                    • controlled entrance & building access
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                                                    Leasing

                                                    Infinity at Centerville Crossing offers spacious one, two and three bedroom apartment homes. Stainless steel appliances, hardwood floors, over sized closets and expansive kitchens are just a few of the modern conveniences we offer. Relax after a long day on your own private patio or balcony or celebrate with friends grilling out at our outdoor kitchen/grilling stations. Unwind and decompress by our luxurious resort style pool surrounded by designer fountains and sundecks. Spend the weekend in your own private garden and herb plot area. Pamper your furry friends in our pet grooming station and secure dog park. At Infinity at Centerville Crossing you will find all the luxuries of resort living, located in one place!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 308 number of votes by renters, Infinity at Centerville Crossing is currently rated 4.4 out of 5 stars.
                                                    Infinity at Centerville Crossing is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Infinity at Centerville Crossing is rated 4.6/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Infinity at Centerville Crossing is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Infinity at Centerville Crossing is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Infinity at Centerville Crossing is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Infinity at Centerville Crossing is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 97.561% of their community reviews in the past year.
                                                    Managers have replied within 6.63 days to their community reviews in the past year.
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Dog 2 Allowed
                                                    Pet Limit: 1
                                                    Comments: 2 dogs
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Infinity at Centerville Crossing

                                                    June 2024

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                                                    Baths

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                                                    Infinity at Centerville Crossing is a 680 - 1,344 sq. ft. apartment in Virginia Beach in zip code 23464. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,657 - $3,432. Nearby cities include Norfolk, Chesapeake, Portsmouth, Hampton, and Suffolk.

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