Review History for anonymous

Runaway Bay


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anonymous

Resident 2015 - 2019

5/25/2019

DO NOT LIVE HERE. For the first three years of my stay at Runaway Bay I would have written a decent review (mainly for Steve who holds up the maintenance department). For the past year, it's unfortunate that it has come to this. I write this as a warning, so others can save themselves the headache and small fortune one will spend here. This complex will try to raise your rent every year by about 2-5%. Runaway Bay charges TWO trash fees including the "hidden in your water bill" dumpster fee($8) and the mandatory valet waste fee ($25) each month. The valet waste is a nightmare and is never taken out correctly and neighbors leave bags and bags out in the summer, so when you enter your breezeway it STINKS. When the valet waste employees don't pick up your trash, the staff at Runaway Bay will come take a picture of your trash, email it to you and threaten to charge you for it. Next, there is a $400 privilege to have a pet fee as well as a $35 monthly pet fee for the privilege to have a pet. When I asked what these fees were put towards there was no real answer besides fertilizing the grass (my cat doesn't even go outside). So over the course of several years, I paid about $1,500 for the privilege to have a sick and dying cat. Upon move out, there were charges for excessive urination on the carpet. I think after four years, one can expect a pet to go on the carpet here and there. I thought it would be fair to use what I already paid ($1,500) towards these move out charges, but in their eyes it would not be fair. So I called the property manager- Sylvia, regional manager-Leslie, the senior regional manager- April (who's mailbox was full) and the operating officer- Michael from harbor group management. Each of them argued with me about that cost and could not offer any reprieve and threatened to send me to collections. The ladies were unprofessional and tried to put words in their bosses mouths. However, Michael did offer to have someone call me to follow up and this never occurred. I was amazed that each of their arguments was for the "fair housing" rules. It doesn't seem fair at all to charge someone for a privilege and charged for what a pet is expected to do in an apartment that was being renovated anyway. They will try to make the place look beautiful when you visit but also beware of the drug dealers loitering, young college kids throwing parties, and the smell of weed coming through the vents in your building. It is truly disappointing what has happened to this place. If Harbor Group Management makes it right and refunds the money I paid towards the replacement of the carpet, I will remove this review. If the review is up, they still have not made amends.
    Manager

    5/29/2019

    Runaway Bay
    Hello, thank you for leaving this detailed feedback about your living experience at Runaway Bay Apartment Homes. Our Property Manager would like to address your concerns directly. Please reach out to us at (757) 340-7941 so we can look into these issues once again.

    Review 25 out of 172

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    Runaway Bay

    July 2024

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