The Cosmopolitan Apartments
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The Cosmopolitan Apartments

165 Central Park Avenue, Suite 102 , Virginia Beach, VA 23462
(322 Reviews)
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"There have been many positive changes at the Cosmopolitan. The current staff and maintena" ...
$1,622 - $2,852/mo

The Cosmopolitan Apartments Reviews

(292)

4.1 rating

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322 total reviews

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1022826

Verified Resident 2021 - 2022

5/6/2022

The building is alright but in my opinion I don't think it should be considered a luxury apartments. The maintenance of the building overall is not the greatest, the hallways usually stinks and the carpets and floor are dirty. Also elevators smell as well, there's usually dog pee all over it. In conclusion is not worth they price that I'm paying.

    Manager

    5/9/2022

    The Cosmopolitan Apartments
    We appreciate your feedback and residency at The Cosmopolitan. We conduct routine upkeep of shared spaces and apologize if we have overlooked any issues. Our team is eager to improve your stay, so please contact us at (757) 456-9292 to discuss your concerns. - The Management Team at The Cosmopolitan Apartments
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    Resident 1015472

    Verified Resident 2021 - 2022

    4/12/2022

    It has been a very good experience, the apartment is very well presented and the staff are so nice and accommodating! The maintenance staff are very efficient and clean and polite, the club house is also well presented

      Manager

      4/15/2022

      The Cosmopolitan Apartments
      Thank you for your valued feedback and residency at The Cosmopolitan. We appreciate your excellent review and are delighted that you are pleased with our community! Please call us at (757) 456-9292 whenever we may assist you during your stay. - The Management Team at The Cosmopolitan Apartments
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      Resident 432254

      Verified Resident 2021 - 2022

      3/22/2022

      Overall I have has a great experience living at Cosmopolitan. When things do go wrong, management has been very responsive and prompt. The concierge and manager (Erin) seem to care about the tenants. They always smile when I come into the office and every issue I've had has not only been taken care of but Erin sends an email to confirm the resolution of the problem when she is involved. That follow up is very important in letting tenants know she cares. Maintenance is friendly and responds promptly. If there is a reason why maintenance is delayed, someone notifies me and provides an approximate time of resolution. Awesome customer service!

        Manager

        3/25/2022

        The Cosmopolitan Apartments
        Your residency at The Cosmopolitan is an honor and we appreciate your thoughtful feedback. It is meaningful that our efforts to provide attentive service are evident because we value resident satisfaction when addressing concerns. Please continue to contact our team at (757) 456-9292 any time we may provide assistance. Thank you for your phenomenal review! - The Management Team at The Cosmopolitan Apartments
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        Resident 1007488

        Verified Resident 2021 - 2022

        3/16/2022

        The lack of lighting in the apartment is atrocious. The front door is so thin I can hear the neighbors in their apartment. The other walls are sufficiently insulated so it is otherwise quiet except for hearing everything going on in the hallway. It's strange the gym is detached, making it very annoying in winter to use. The fire alarms (or alarm lighting) goes off constantly, and at the most inconvenient times. I don't even leave when the alarms activate due to the numerous false alarms. Not to mention the random midnight alarm.

          Manager

          3/21/2022

          The Cosmopolitan Apartments
          We are grateful for your feedback and the opportunity to serve your housing needs at The Cosmopolitan. It is helpful to learn about your experience in our community and how we may improve. Our team is always happy to do what we can to make your stay more enjoyable, so please never hesitate to call us at (757) 456-9292 with concerns or suggestions. - The Management Team at The Cosmopolitan Apartments
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          Resident 1006170

          Verified Resident 2021 - 2022

          3/12/2022

          Not the greatest experience. The elevator is always dirty. The hallway connected to the parking garage always smells. It's not really luxury to be honest. It feels like we are paying for luxury, but certainly not getting it

            Manager

            3/17/2022

            The Cosmopolitan Apartments
            We appreciate your stay at The Cosmopolitan along with this important feedback. We are sorry that you have not enjoyed your time here more. Our team take resident concerns to heart. Please contact us at (757) 456-9292 if we may assist you with any ongoing concerns. We will aways be happy to help! - The Management Team at The Cosmopolitan Apartments
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            Resident 1005972

            Verified Resident 2012 - 2022

            3/11/2022

            Although I love the community, since S.L. Nusbaum took over as property manager, this property has declined drastically in appearance, quality of service, cleanliness, and value. Nusbaum has continued to take away amenities, while increasing our rent. Management of this and the other Town Center properties seem to be lazy, unwilling to walk the propriety, and had the office 'closed' on most days. They make themselves unavailable and fail to engage the residence, as the precious property management company did. We miss Drucker & Falk!

              Manager

              3/17/2022

              The Cosmopolitan Apartments
              Thank you for your valued feedback and residency at The Cosmopolitan. We try to find imaginative ways to engage residents in a fun atmosphere but are always open to suggestions. We apologize that we have not met your expectations yet do not understand what has precipitated your remarks. Our team take pride in delivering top-notch service, so please contact the office at (757) 456-9292 to discuss how we may create a more enjoyable experience. - The Management Team at The Cosmopolitan Apartments
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              Resident 1004029

              Verified Resident 2020 - 2022

              3/6/2022

              Our apartment is well apportioned and comfortable. The maintenance team is attentive to emergencies, but they are slow to respond to other requests, but we have eventually had our maintenance requests answered. The common areas at this building are my most significant concern. The elevators are often covered in dog urine, the hallways smell of urine, and the lobby areas are not cleaned regularly and are often cleaned with dirty mop water. Garbage is usually in the lobbies and hallway areas. I'm not sure if the maintenance and housekeeping staff has been reduced, but the common places are becoming a concern. We have also spoken with the management about allowing dogs to urinate directly in front of the doors to the street, so that we are forced to step over or in some case in puddles of urine to leave the building. The hallways and common areas smell of pot, and although the building is a non-smoking building the management cannot seem to control the smoke. The garbage chutes are often clogged causing the smell of rotting garbage to permeate the apartments. The building's staff is often unreachable, and not attentive… See More>
                Manager

                3/12/2022

                The Cosmopolitan Apartments
                We appreciate your residency at The Cosmopolitan and value your constructive feedback. We are glad you are comfortable in your apartment but aim to quickly dial up your satisfaction with our community. We take your comments to heart and will be paying closer attention to the issues you have raised here. Your comfort matters to our team, so please never hesitate to call us at (757) 456-9292 to discuss your concerns. - The Management Team at The Cosmopolitan
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                anonymous

                Resident 2020 - 2022

                1/18/2022

                I enjoyed living at the Cosmopolitan. The staff and maintenance team are professional and helpful. You’re within walking distance to everything. The apartments are well kept. The only thing i didn’t like is the garage is owned by the city, and if you have a nice car, it’s likely to get stolen. Other than that I had a great experience at this complex.

                  Manager

                  1/22/2022

                  The Cosmopolitan Apartments
                  Thank you for your time as a resident at The Cosmopolitan and providing feedback on your stay. We are sorry for your issue in the municipal garage, but glad to know your overall experience at our community has been positive. We appreciate the compliments on our staff and apartments! Please reach out to our office at (757) 456-9292 if we may assist you in any way. We will always be delighted to help! - Karlynn / Sr. Community Manager
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                  Dmichele1!

                  Resident 2021

                  7/29/2021

                  My experience with the Cosmopolitan Apartment's from my first tour until now, a resident, is 5 out of 5 stars for the following reasons: Noise. The Cosmopolitan is truly built to condominium specifications; there is feet of concrete between the floors and between the walls of the apartments. It is a joy being able to enjoy your apartment without hearing your neighbors T.V, music, conversations, walking, etc., like you read in almost every apartment review. There is covered garage parking that is such a plus, with 24 hour security with is awesome, clean temperature controlled storage lockers, and same for any packages you receive in storage lockers, where you can receive notifications on your phone. Maintenance team is professional, personable, and timely. Resident Services is same; they have monthly get togethers for the apartment community that is wonderful, and are available to assist you with questions, or any concern. The Cosmopolitan location is footsteps from some of the best dining, shopping, entertainment, business's, and pet daycare. I am thankful every day that I can call The Cosmopolitan my home.

                    Manager

                    8/3/2021

                    The Cosmopolitan Apartments
                    "Dmichele1!," your review is such a delight to read! Thank you for making The Cosmopolitan your home and taking time to highlight your favorite aspects of living here. We are excited to see your enthusiasm for our community and glad you are a part of it. Thanks so much!
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                    TomRoss

                    Resident 2018 - 2020

                    1/12/2021

                    Where to begin? We lived in this community on 2 separate occasions, from 2016-2017 and then 2018-2020. During the 2016-2017 period, Drucker and Falk was the management company and they did an outstanding job of dealing with any issues that may have arisen. The routine maintenance of the building was very good and management was very communicative and responsive to residents. During our 2nd occupancy, we did not experience the same level of professionalism from S.L. Nusbaum, the current management company. When needing service for appliances in our apartment, it was necessary to generate multiple requests in order to resolve the issue. This included the washer/dryer and water heater. Maintenance only applied "band aids" when in all cases, the appliances required total replacement. Most concerning was the water heater which is natural gas. The water heater would misfire after several attempts and not light to heat the tank. This went on for at least 2 requests for service until the water heater was replaced. Most of the appliances were original and as any other appliance there is a certain life expectancy. Most of these in the Cosmo are at or beyond replacement. Additionally in 2019, there was maintenance being performed… See More>
                      Manager

                      1/20/2021

                      The Cosmopolitan Apartments
                      Hello Tom,Thank you for taking your time to leave us a review and for taking your time to rate our community. I'm sorry that your experience did not meet your expectations. Your honest feedback is greatly appreciated as it allows us to focus on areas we can improve on. Again, I'm sorry that your experience was not ideal. We enjoyed having you as a resident and wish you nothing but the best with your future endeavors. Iyree S. / Community Manager
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                      anonymous

                      Resident 2020

                      12/14/2020

                      This building is dirty and absolutely disgusting. I cannot wait until my lease is up. I have addressed ongoing maintenance problems, COVID-19 violations, noise issues and filthy common areas with the building management with little success. The website is grossly misleading, don't fall for it. Additionally, there is still a considerable amount of construction going on...not an excuse for the filth. The problems here are clearly from a lack of good leadership and financial planning. I'm sure I'll get the standard response from management to contact them with any issues so they can help. Don't bother because you don't help. I live here, I know how you do not work.

                        Manager

                        12/18/2020

                        The Cosmopolitan Apartments
                        Thank you for taking the time to review your stay at The Cosmopolitan. We appreciate your residency and feedback and want to help you enjoy your time here. We have taken measures to follow the executive orders and other guidelines pertinent to the challenges presented to us all this year. You are accurate in that it is standard to want to speak with a resident or visitor who has concerns. If we knew which household to contact, we would reach out to thoroughly discuss this and anything you think we have missed during our regular inspections and walk-throughs. We hope you will call us because we would like to make every possible effort to improve your experience. -Iyree S. / Sr. Community Manager (757) 456-9292
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                        anonymous

                        Resident 2014 - 2018

                        3/15/2019

                        I am no longer call this place HOME after NEW management. Rude & unprofessional staffs, lack of social event for residents, the construction starts 8am Monday - Friday, so noise, I am no longer able to work from home, I am on the phone with clients most of time, but this wasn't the main reason I move, because I can go to coffee shop downstair. I was wonder how this apartment complex get such high rate after awful NEW management, when I continuing read the reviews, realized the most of reviews were for previous management. If you would like to live in town center with luxury style, go looking somewhere else, definitely not here.

                          Manager

                          3/21/2019

                          The Cosmopolitan Apartments
                          Dear resident, It saddens me greatly to hear that you feel your experience at The Cosmopolitan has not been a positive one. Our team genuinely cares for our residents and community and has been working tirelessly over the last 2 years to enhance resident life. We offer several resident events every single month including weekly fitness classes, paint night, shopping events, theatre outings, and delicious meals as well as lifestyle programs offering something for everyone! Check out our social media to see all of the fun events we host. We would love to see you attend and find out for yourself! As you mentioned in your review, we are also completing interior apartment and amenity renovations to bring the community up to date. With three phases of the redevelopment underway, we have all of the newly renovated apartments leased, and the majority were leased by current residents. This is evidence of many happy and loyal residents choosing to sign new lease agreements with The Cosmopolitan. Everyone has been THRILLED with the refreshed look we have put together. We take your satisfaction very seriously. As you are aware, I always maintain an open door policy with our residents. Should you wish to discuss this further in person, I would be happy to speak with you. Please feel free to reach out to me at cosmopolitanmgr@slnusbaum.net and we can schedule a time to meet. - All the Best, Kathy - Community Manager
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                          Chiara_C

                          Resident 2017 - 2018

                          1/23/2018

                          I love this place so far. I moved here in November and I have nothing to complain about. The apartment is really nice, the staff is nice and great and the maintenance is fast and efficient. The position is great too, I don't have a car so anytime that I want to go out for a walk I only have to make the corner and I have stores or restaurants everywhere. I recommend this place to everyone!

                            Manager

                            1/25/2018

                            The Cosmopolitan Apartments
                            Hello Chiara, thank you for taking the time to rate and review our community! We are so happy to hear that you are enjoying your home and the surrounding area!
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                            DLBROWNVB

                            Resident 2016 - 2017

                            4/10/2017

                            I have lived here since Oct 2016 and truly enjoy living at The Cosmopolitan. The good stuff: location, plenty of indoor parking, good floor plans, office and maintenance staff are responsive and I love my big balcony (only one floor plan has the large balcony). The needs improvement stuff: the building needs updates to the common room, the fitness center and even to the apartments themselves (kitchens are dated and the carpeting needs to be swapped out for some type of hard flooring). The bad stuff...honestly there isn't anything that I consider actually "bad". I will renew my lease in October and will give the new manager time to do updates but I would not renew in Oct 2018 if they don't begin updating.

                              Manager

                              4/27/2018

                              The Cosmopolitan Apartments
                              Thank you so much for taking the time to submit your review! As you now know, we are beginning the Cosmo 2.0 redevelopment plan this spring! We are super excited to be able to give you all of the upgrades you deserve and desire! Here's to a lifetime and lifestyle together! - Kathy, the Community Manager
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                              Resident 325837

                              Verified Resident 2016 - 2017

                              3/28/2017

                              after 3 months, so far so good. I am concerned about the new management company taking over next month. If they do meet at least meet the current management group's standards I will be looking for a new place to live.

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                                Resident 320757

                                Verified Resident 2013 - 2017

                                3/14/2017

                                Great apartments, and community. Love the staff, super helpful and always smiling. Units are great size and include upgraded features that really make it feel like home. Absolutely love the outdoor space and pool. 5 stars!

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                                  Resident 299281

                                  Verified Resident 2016 - 2017

                                  1/10/2017

                                  So far the residents and staff have been amazing! Everyone has been so nice and welcoming. Natalia has been so helpful and even worked with us to get moved in a day before we were supposed to by adjusting or lease. We needed to do this to avoid the snow storm. I'm glad we decided to go with The Cosmopolitan!

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                                    Resident 295472

                                    Verified Resident 2016

                                    12/27/2016

                                    excellent location and VERY quiet. grounds are very nice and the deck area and the grill are perfect. staff is very friendly. also allowing pets is very helpful and no dogs are heard barking day nor night.

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                                      Resident 292925

                                      Verified Resident 2013 - 2016

                                      12/17/2016

                                      Love the building, staff and location!

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                                        Resident 287072

                                        Verified Resident 2016

                                        11/29/2016

                                        This is a wonderful apartment and community! The people, staff, and amenities are great, as well. I particularly enjoy the location; so close to everything...great shopping, casual as well as upscale restaurants, and wonderful parking. My home away from home.

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                                          Resident 284370

                                          Verified Resident 2016

                                          11/18/2016

                                          The staff is very friendly and willing to offer as much assistance as possible. The residents are friendly, and the Town Center community is incredible. Virtually everything needed is within walking distance. The fitness center and clubhouse are always clean and available, unless it has been reserved for private functions. The pool is closed at the end of October for the winter, as it is an outdoor pool. The rooftop community area has BBQ grills and plenty of seating to relax or enjoy your fresh cooked meal.

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                                            Resident 283776

                                            Verified Resident 2016

                                            11/17/2016

                                            Location is convenient. Near restaurants and shopping. Fairly easy to get on highways. Noise level inside apt from heat pump/AC is quite loud, and noise from hallways carries. Better insulation is a must.

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                                              anonymous

                                              Resident 2015 - 2016

                                              11/1/2016

                                              A safe building in the center of the Virginia Beach Town Center. Lots of fun activities and action, especially during summer months. Some good amenities, like gym, pool and parking. Excellent response for repairs. Building could be cleaner, occasionally a problem with pet liter. Some staff a little ruff and unclear, thankfully balanced with a few friendly faces.

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                                                Resident 278631

                                                Verified Resident 2016

                                                10/23/2016

                                                I've only been here five days. I think it's a little too early for me to provide feedback. I'll wait six months before I can give you an accurate feedback on my experience as a tenant at the Cosmopolitan apartments. So far I love it here and beginning to feel the neighbors are very friendly.

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                                                  Resident 267756

                                                  Verified Resident 2016 - 2017

                                                  3/2/2017

                                                  Very satisfied with all aspects of living in the Cosmopolitan .Office Staff great , very responsive. Maintenance quick and efficient. Tenants are so helpful and friendly. Very uplifting to get on an elevator and converse with all ages etc. of people. Social events hosted by Staff really are great!The convenience of the Town Center area is unique to living here. Shops, Restaurants, Entertainment at the Sandler Center, Zeiders American Dream Theatre, Regal Cinemas. Barnes & Noble. Bed Bath & Beyond KMart with excellent RX service all within 5 minutes. Retail too many to list and with Wegmans coming I am really thrilled with Food Shopping choices nearby.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Rio

                                                    Studio, 1 Bath | 589 sq. ft.

                                                    $1,622

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Singapore

                                                    Studio, 1 Bath | 597 sq. ft.

                                                    $1,656

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    Prague

                                                    1 Bed, 1 Bath | 777 sq. ft.

                                                    $1,908

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    3.6

                                                    Grounds

                                                    3.4

                                                    Safety

                                                    3.5

                                                    Office Staff

                                                    3.6

                                                    Maintenance

                                                    4.1

                                                    Neighborhood

                                                    4.3

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    41

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    97.56%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    5.17 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $25. Restrictions: Breed restrictions apply. Please contact our leasing office for the complete pet policy.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $400. Rent: $25. Restrictions: Breed restrictions apply. Please contact our leasing office for the complete pet policy.. Pet Limit: 2
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                                                    Other
                                                    • *Contact The Leasing Office For More Information
                                                    • 24-Hour Climate Controlled Package Lockers
                                                    • 24-Hour Emergency Maintenance
                                                    • Best Community Team of the Year
                                                    • Business Center
                                                    • Clubhouse
                                                    • Complimentary Coffee Bar
                                                    • Complimentary Fitness Classes
                                                    • Concierge
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • Flexible Rent Payment Options Available With Flex.
                                                    • Poolside Cabana with TV
                                                    • Resident Garden
                                                    • Resident Social Events
                                                    • Restaurant Delivery Reception
                                                    • Rooftop Heated Salt Water Swimming Pool with Views
                                                    • Spacious Outdoor Gathering Spaces
                                                    • Spacious Outdoor Skydeck with Lounge Seating
                                                    • Storage Space
                                                    • Towel Service for Fitness Center and Swimming Pool
                                                    • Town Center Reward Program with Resident Discounts
                                                    • Valet Dry Cleaning Service
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                                                    Leasing

                                                    Enjoy life within vibrant, walkable Virginia Beach Town Center when you choose to live at the residences at The Cosmopolitan. An established high-rise in Town Center, our elegant studios, 1-, 2- and 3-bedroom residences offer city views and the best location in Virginia Beach. Just outside your door are countless dining, shopping and entertainment options and even more across the street. When you're not exploring the surrounding area, you'll love spending time in your beautiful apartment home! The Cosmopolitan will whisk you away to a world of refinery and class: entertain family and friends in your lovely kitchen with quartz counter tops, shop till you drop downstairs and store new treasures in your oversized closet, cozy up by the fireplace, plus laundry day is easy with your personal washer and dryer. We also offer flexible leases on corporate apartments.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Saturday: 09:00 AM - 05:00 PM
                                                    This community is managed by

                                                    SL Nusbaum

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 322 number of votes by renters, The Cosmopolitan Apartments is currently rated 4.1 out of 5 stars.
                                                    The Cosmopolitan Apartments is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Cosmopolitan Apartments is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Cosmopolitan Apartments is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    The Cosmopolitan Apartments is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    The Cosmopolitan Apartments is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Cosmopolitan Apartments is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 97.561% of their community reviews in the past year.
                                                    Managers have replied within 5.17 days to their community reviews in the past year.
                                                    SL Nusbaum
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Restrictions: Breed restrictions apply. Please contact our leasing office for the complete pet policy.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Restrictions: Breed restrictions apply. Please contact our leasing office for the complete pet policy.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    The Cosmopolitan Apartments

                                                    June 2024

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                                                    The Cosmopolitan Apartments is a 589 - 1,526 sq. ft. apartment in Virginia Beach in zip code 23462. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,622. Nearby cities include Norfolk, Chesapeake, Portsmouth, Hampton, and Suffolk.

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