Review History for Verified Resident 1086460

The Cosmopolitan Apartments


Updated Review

Review Author Icon

Resident 1086460

Verified Resident 2011 - 2023

11/24/2023

Unfortunately, I have experienced an overall increase in disappointment in the level of service and enjoyment in living at The Cosmopolitan. Particularly with the lack of cleanliness throughout the property and decrease in clear communication with residents.
    Manager

    11/26/2023

    The Cosmopolitan Apartments
    Thank you for making your home at The Cosmopolitan and sharing your thoughts. We regret to read about your diminished satisfaction but are resolute in our commitment to restoring it. Please reach out to our office at (757) 456-9292 to elaborate on your feedback and provided additional information to help us direct the janitorial vendor to the shared areas you deem in need of greater focus. My team and I highly value open communication and are interested to learn more about your concerns and suggestions for improvement. - Community Manager
    1 Previous Review

    Previous Review

    Review Author Icon

    Resident 1086460

    Verified Resident 2012 - 2022

    11/18/2022

    The Cosmopolitan no longer meets the expectation of an upscale apartment community. The interior of the complex is always dirty and quite often dog pee is on the floor of the elevator. The smell of "weed" is constant in the parking garage and the elevator vestibules are filthy.
      Manager

      11/22/2022

      The Cosmopolitan Apartments
      Thank you for your feedback and residency at The Cosmopolitan. My team and I are sorry to see that you feel this way and would like an opportunity to better understand your concerns so we may endeavor to resolve them. We have recently changed housekeeping providers, so we absolutely want to know any time you notice they have overlooked a common area such as an elevator. Please contact your resident manager, Erin, at cosmopolitanmgr@slnusbaum.net, or me at tcseniormgr@slnusbaum.net. You may also reach us at (757) 456-9292. We are eager to turn this around and look forward to assisting you! – Seana / Community Manager

      Review 21 out of 292

      Share This Review

      Contact Property

      The Cosmopolitan Apartments

      June 2024

      Sun
      Mon
      Tue
      Wed
      Thu
      Fri
      Sat
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      11
      12
      13
      14
      15
      16
      17
      18
      19
      20
      21
      22
      23
      24
      25
      26
      27
      28
      29
      Beds

      0

      Baths

      0

      Share This Review