Review History for Verified Resident 1225227

The Cosmopolitan Apartments


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Resident 1225227

Verified Resident 2024

2/9/2024

Mary was outstanding. I didn't ask to look at my actual unit and did not realize it did not come with a fireplace and how different it was compared to the model shown. The application process could be more streamlines with all the duplicates or triple of the same questions and requested information. Portal with RentPlus is horrible and not user friendly at all. Dedicated line to the office would work best as the phone is always busy. Maintenance Henry was on point with quick turnaround with my first maintenance request. Thank you.
    Manager

    3/22/2024

    The Cosmopolitan Apartments
    Thank you for being a valued resident at The Cosmopolitan and sharing your feedback with us. We are delighted to hear that Mary provided you with outstanding service and that Henry addressed your maintenance request promptly! We understand that trying to visualize differences between the model and the actual apartment can be challenging, and we apologize for any inconvenience this may have caused. Please do not hesitate to inquire about availability and the possibility of a transfer if that might interest you in the future. Your comments regarding the application process and our online portal are valuable, and we will certainly take them into consideration as we strive to improve our services. Additionally, we will explore ways to enhance our communication channels since we rely heavily on our office phone. If you have any further concerns or suggestions, feel free to e-mail tcseniormgr@slnusbaum.net if you have difficulty connecting at (757) 456-9292. We are here to assist you in any way we can and look forward to facilitating an unbeatable stay! - Community Manager

    Review 10 out of 292

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    The Cosmopolitan Apartments

    June 2024

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