Review History for Verified Resident 1231521

The Cosmopolitan Apartments


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Resident 1231521

Verified Resident 2023 - 2024

3/3/2024

The office staff is excellent, they are engaged and responsive. The property itself is clean, well maintained and safe. However, I would not classify it as a true "luxury" building. In addition, the realty company nickel and dime residents with fees and "services"undisclosed early on. For example, you are charged $28 monthly for valet trash service. It works fine, but you cannot opt out. They also charge a general "trash" fee. So total trash charges- not already included in rent- are $38 per month. There is also a monthly "insect" charge. So they collect $1K+ per month from residents for insect control? Shouldn't both have those services be included in rent, and a cost of doing business? But overall, as long as you understand the high cost of living here, you essentially get what you pay for.
    Manager

    3/7/2024

    The Cosmopolitan Apartments
    We are grateful that you made The Cosmopolitan your home and are delighted that you are satisfied with our helpful service and well-maintained community! Thank you for sharing your thoughts with us. We value transparency and regret to see that you have concerns about fees. Trash service and pest control are charges that are separate from housing costs, and this is reviewed at the time of signing the lease. Please call our office at (757) 456-9292 if we can provide answers to any remaining questions about monthly charges. We are also happy to schedule a time to sit down with you to discuss this thoroughly. Your satisfaction is important to us, so do not hesitate to contact our team for assistance. - Community Manager

    Review 12 out of 294

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    The Cosmopolitan Apartments

    July 2024

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