Review History for anonymous

Windsong


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anonymous

Resident 2023

8/1/2023

Poorly Managed

Upon moving into Windsong apartments just over a month ago, we were informed that the parking spots had not been numbered yet and that we were free to park in any unmarked or faded numbered spot until visible numbers were painted on. However, today our neighbor knocked on our door and said that the leasing office told him to call a tow truck on my husband for parking in his "assigned" faded numbered spot that was barely visible. Despite not even having an assigned numbered spot of our own yet, my husband promptly moved his car and apologized to our neighbor, explaining the conflicting information we received from the office when we moved in. When I called the leasing office to ask about this, in the same sentence, they told me that we were indeed allowed to park in any unmarked or faded spot and also that they told our neighbor he could get us towed for being in his faded numbered spot. While we enjoy the location of Windsong (close to commonwealth, chic’s beach, etc.) It is incredibly disheartening to witness such poor management, and we would caution others from considering this place as their future home. Furthermore, this is just one of several issues we have faced at Windsong. For instance, there is inadequate A/C distribution to the back master bedroom if you live on the 2nd floor, which would have been a huge deal breaker for us had we been told about this known issue before signing the lease. Save yourself the trouble and look elsewhere for a better-run establishment.
    Manager

    8/2/2023

    Windsong
    Thank you for sharing your experience at Windsong. We apologize for any inconvenience this may have caused. We strive to create a comfortable living experience and will address your concerns immediately. We will be in touch shortly with a resolution, but please don't hesitate to contact us at bonaventurelistens@bonaventure.com. Thank you again for your feedback.
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    Resident 1155814

    Verified Resident 2023

    7/3/2023

    During our move-in inspection, we informed the maintenance manager, Ricco, about the uncomfortably temperature inside our apartment, particularly in the master bedroom. He responded with, "I told them not to build it this way." He was referring to the inadequate air circulation throughout the rooms, particularly in the 2nd floor units. The master bedroom in the very back of the apartment is much hotter than the rest of the apartment. To confirm our suspicions, we purchased a room thermometer, revealing that the master bedroom is actually 5 ? 6 degrees warmer than what the thermostat reads. This situation is incredibly inconvenient for us, as we prefer to maintain a comfortable temperature of around 72 degrees during the day and 68 degrees at night, with of course some flexibility as we realize it is summer time. Honestly, we would not have signed the lease if we knew beforehand that the A/C was not efficiently distributing air throughout each room of the apartment.
      Manager

      7/6/2023

      Windsong
      Thank you for taking the time to share your feedback. We apologize for the inconvenience you have experienced with the temperature in your apartment. We understand the importance of maintaining a comfortable living environment. Please email us at bonaventurelistens@bonaventure.com so we can discuss your concerns further and work towards a solution. Thank you again for bringing this to our attention.

      Review 28 out of 243

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      Windsong

      July 2024

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