Number of reviews in the past 365 days | 17 |
Percentage of reviews responded to | 88.24% |
Average time to respond to reviews | 24.88 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 17 |
Percentage of reviews responded to | 88.24% |
Average time to respond to reviews | 24.88 days |
Verified Resident 792874, we strive for 100% satisfaction, and it is great to see you have had such a positive experience at The Pointe at New Town. If there's ever anything we can do for you, please don't hesitate to reach out. Thank you, and have a fantastic day!
Hello Verified Resident 863331, we appreciate you taking the time to leave us this feedback and recommending our community. We would love to get the chance to speak with you about our current parking policy. Please contact the office at your earliest convenience at 757-565-7767 or [email protected] We look forward to hearing from you!
Verified Resident 858547, we strive for 100% satisfaction, and it is great to see you have had such a positive experience at The Pointe at New Town. Thank you so much again for your feedback! We hope you have a great day!
Verified Resident 858521, we are so happy to read such a great review about The Pointe at New Town! We always strive to provide top quality service to every guest, and are pleased to hear that you have enjoyed your experience here at The Pointe at New Town! Thank you so much and have a great day!
Thank you again for taking the time to let us know how we did. Please contact us in the Leasing Office regarding parking at (757) 585-7767. We will be happy to help you. We hope you have a great day!
Verified Resident 823949, thanks for your praise and kind comments about our team.
Here at The Pointe at New Town, we strive for excellence, and are disappointed to hear that you received anything less. Please give the Leasing Office a call at (757) 565-7767 if you would like to discuss this further or email our Community Manager, Alicia Wilson at [email protected]
Hi Verified Resident 768398, we are very happy to have provided you with such a positive experience!
Thank you again for taking the time to let us know how we did. Our resident feedback means a lot to us. We are working with our landscapers on this very matter. If you would like to further discuss, please feel free to give us a call at (757) 565-7767.
We appreciate your positive review about your recent experience with us! Moving is stressful as it is so we are so happy to have been able to help you through the process. Welcome to The Pointe at New Town.
Thank you for the compliments. Welcome to The Pointe at New Town! We are so happy to have you.
Verified Resident 777456, thank you for sharing your positive experience! We want you to love everything about your home. Please give us a call at (757) 565-7767 so we can make sure your home is perfect.
We are very happy to have provided you with such a positive experience!
We really appreciate your feedback! Our new landscaping company is hard at work under the new normal of COVID19. We would love to speak to you regarding your concerns. Please give us a call in the Leasing Office at 757-565-7767. We look forward to the opportunity to exceed your expectations.
We are glad we could help. We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Pointe at New Town.
Alekozoy - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Pointe At New Town!
Hello. Thank you for your wonderful feedback and rating as it certainly means a lot to us. And while we are always trying to grow and improve, please know you can always reach me in the office at 757-565-7767 or via email at [email protected] should you need anything. We strive for 100% satisfaction, and it is great to see you are having such a positive experience at The Pointe At New Town.
One thing we love at our community is our monthly resident events. We are so glad you were able to enjoy so many of them while living with us and we wish you all the best on your future endeavors.
Hi Ivette! We are very happy to have provided you with such a positive experience!
Thank you for taking the time to write a review although it appears you have not actually visited our community. While our community does have many 5 star reviews, I can assure you ApartmentRatings.com does an excellent job of verifying a residents status in an attempt to eliminate fake reviews. In fact, most reviews have "Resident" listed by the name which means ApartmentRatings.com has verified the review came from a resident for this very reason. We hope you stop by our community so you can experience for yourself the 5 star level service we are proud to have rightfully earned. While we cannot vouch for the rest of the "town", we hope your apartment search endeavors become easier and we sincerely look forward to meeting you if given the opportunity. For any specific questions about our 1 & 2 bedroom townhome rentals, please do not hesitate to call the office at 757-565-7767 or you can email me directly at [email protected]
Thank you again for taking the time to leave us a review. We strive for 100% satisfaction, and it is great to see you had and hopefully will continue to have such a positive experience at The Pointe At New Town. If you ever need anything, please don't hesitate to call us in the office at 757-565-7767.
Thank you so much for your positive comments about The Pointe At New Town! We love being able to provide exemplary customer service and hope during your residency we are able to exceed your expectations. We firmly believe this is why we were able to win two "Best of Williamsburg" awards in 2017 alone, If there is ever a time we are falling below your standards, please don't hesitate to reach out to our office at 757-565-7767.
Thank you so much for your positive comments about The Pointe At New Town! We love being able to provide exemplary customer service and hope during your residency we are able to exceed your expectations. We firmly believe this is why we were able to win two "Best of Williamsburg" awards in 2017 alone, If there is ever a time we are falling below your standards, please don't hesitate to reach out to our office at 757-565-7767.
We are very happy to have provided you with such a positive experience! We sincerely appreciate your residency and will continue to strive to exceed your expectations when at all possible. Thank you for being a part of our award winning community and we look forward to hopefully a long residency with you.
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We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. At The Pointe at New Town, you will find beautiful 1 and 2 bedroom townhomes right in the heart of Williamsburg, VA. The Pointe at New Town offers luxury living with modern amenities such as shopping, dining, and entertainment all within walking distance. The Pointe at New Town offers a level of living you will love, with the features and amenities you want. These amenities may include: open kitchens with breakfast bars, Whirlpool Energy Star appliances, washer/dryer hookup in every townhome, detached garages, onsite fitness center and business center, 10-16 month lease terms and much more! Of course, what you will find inside these Williamsburg, VA townhomes are just the beginning. Right outside your door is New Town that includes a 12 screen movie theater, numerous restaurants, shops, and novelty stores all within walking distance.
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