Ratings & Prices for The Pointe at New Town Apartments, Williamsburg, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	4.6
Office Staff	4.6
Maintenance	4.7
Neighborhood	4.6
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	17

Manager's Review Engagement

Percentage of reviews responded to	88.24%

Manager's Review Reply Time

Average time to respond to reviews	24.88 days

Ratings & Reviews (118 Reviews)

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Verified Resident • vrp • 2020

Updated Review

01/16/2021

I have just renewed my lease here, the community is amazing! I have had nothing but great experiences with the staff. I highly recommend this community to anyone looking for affordable luxury living. Clean and Comfortable livin

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The Pointe at New Town Apartments Manager

01/17/2021

Verified Resident 792874, we strive for 100% satisfaction, and it is great to see you have had such a positive experience at The Pointe at New Town. If there's ever anything we can do for you, please don't hesitate to reach out. Thank you, and have a fantastic day!

2 Previous Reviews· Last 10/23/2020

Verified Resident • vrp • 2020

01/15/2021

Please provide dedicated vehicle parking lot for each resident. After work reaching home late midnight and unable to find parking. Most of the time not getting any parking in front of our building. Searching for a parking during late night is not acceptable

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The Pointe at New Town Apartments Manager

01/15/2021

Hello Verified Resident 863331, we appreciate you taking the time to leave us this feedback and recommending our community. We would love to get the chance to speak with you about our current parking policy. Please contact the office at your earliest convenience at 757-565-7767 or [email protected] We look forward to hearing from you!

Verified Resident • vrp • 2016 - 2020

Updated Review

12/31/2020

The Pointe at New Town is a great community to live in! I've been a resident for a little over four (4) years and have had no major problems. Staff and Maintenance are wonderful to work with. They have gone above and beyond to make sure… See More

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The Pointe at New Town Apartments Manager

01/01/2021

Verified Resident 858547, we strive for 100% satisfaction, and it is great to see you have had such a positive experience at The Pointe at New Town. Thank you so much again for your feedback! We hope you have a great day!

Previous Review

· 02/14/2017

Verified Resident • vrp • 2017 - 2020

12/31/2020

Its been wonderful. I love that I can walk home from the bars at night and feel safe. The staff is always professional and friendly and wave at you when theyre out and about. The maintenance respond to work orders in a timely fashion.

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The Pointe at New Town Apartments Manager

01/01/2021

Verified Resident 858521, we are so happy to read such a great review about The Pointe at New Town! We always strive to provide top quality service to every guest, and are pleased to hear that you have enjoyed your experience here at The Pointe at New Town! Thank you so much and have a great day!

Verified Resident 753159 • vrp • 2019 - 2020

11/19/2020

How do you get an assigned parking spaces? You make sure the whole neighbor knows about not parking in front of other buildings because people with garages park in font of people buildings all the time.

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The Pointe at New Town Apartments Manager

11/21/2020

Thank you again for taking the time to let us know how we did. Please contact us in the Leasing Office regarding parking at (757) 585-7767. We will be happy to help you. We hope you have a great day!

Verified Resident 823949 • vrp • 2020

09/27/2020

Great place to live and super friendly staff! The grounds are well maintained, and there are plenty of walking/hiking trails for residents with dogs. The staff always has a doggie treat for your furry best friends!

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The Pointe at New Town Apartments Manager

09/29/2020

Verified Resident 823949, thanks for your praise and kind comments about our team.

Verified Resident 808338 • vrp • 2020

08/27/2020

This is a great community. Many things to do within walking distance. Very good if you have a dog. Very quiet. Attentive staff. The facilities are well maintained and well kept. I have enjoyed my time here so far. See More

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David_D777 • Resident • 2018 - 2020

08/14/2020

Our experience at the Pointe at Newtown was overall good until our final move out invoice was assessed by the community. We were assessed a large fee for trash removal from items we left down at the dumpsters. These items were left at the dumpster because… See More

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The Pointe at New Town Apartments Manager

08/19/2020

Here at The Pointe at New Town, we strive for excellence, and are disappointed to hear that you received anything less. Please give the Leasing Office a call at (757) 565-7767 if you would like to discuss this further or email our Community Manager, Alicia Wilson at [email protected]

Verified Resident 768398 • vrp • 2016 - 2020

07/31/2020

The Pointe at New Town is a beautiful and friendly neighborhood. We love living here and really enjoy being so close to everything we could ever need! The staff here are extremely helpful and always willing to step in and provide solutions for any issue that… See More

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The Pointe at New Town Apartments Manager

08/05/2020

Hi Verified Resident 768398, we are very happy to have provided you with such a positive experience!

Verified Resident 794664 • vrp • 2009 - 2020

07/22/2020

The grass outside our back door is a disgrace. It is mostly dirt. Our backdoor runs parallel to a main throughfare that prospective rentalers would see. To have the grass, or lack there of, looking like that presents a negative image. Just my thought thoughts. See More

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The Pointe at New Town Apartments Manager

08/05/2020

Thank you again for taking the time to let us know how we did. Our resident feedback means a lot to us. We are working with our landscapers on this very matter. If you would like to further discuss, please feel free to give us a call at (757) 565-7767.

Verified Resident 792531 • vrp • 2020

07/17/2020

During these hard times the staff at The Point made it extremely easy to get my rental agreement in order and help with move in dates to make my move as smooth as possible. The staff was extremely helpful in setting up all utilities and apartment… See More

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The Pointe at New Town Apartments Manager

07/17/2020

We appreciate your positive review about your recent experience with us! Moving is stressful as it is so we are so happy to have been able to help you through the process. Welcome to The Pointe at New Town.

Verified Resident 770525 • vrp • 2019 - 2020

07/01/2020

The community is really amazing and the location is very close to the most important places in the town. Most places are easily accessible within very few minutes from the complex. My apartment was so clean and very new, plus the building look really nice.

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The Pointe at New Town Apartments Manager

05/22/2020

Thank you for the compliments. Welcome to The Pointe at New Town! We are so happy to have you.

Verified Resident 777456 • vrp • 2018 - 2020

06/09/2020

Pretty good, the interior of the apartments are lacking compared to the great staff and location. Maintainance staff are wonderful, amenities are decent though all have been closed for a few months due to COVID.

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The Pointe at New Town Apartments Manager

06/12/2020

Verified Resident 777456, thank you for sharing your positive experience! We want you to love everything about your home. Please give us a call at (757) 565-7767 so we can make sure your home is perfect.

Verified Resident 770939 • vrp • 2020

05/21/2020

I am SO happy to be a resident at The Pointe At New Town! From my initial first meeting and tour, I knew this place was unique and special. I was able to get my dream townhouse, at a great rental rate, and really love all… See More

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The Pointe at New Town Apartments Manager

05/22/2020

We are very happy to have provided you with such a positive experience!

Verified Resident 388871 • vrp • 2018 - 2020

05/15/2020

Unfortunately it has gotten worse over the last two years. Ive seen the property get more and more dirty and neglected. Theres always dog poop in the grassy areas, trash outside many apartments, and clothes being left outside to dry. For what I am paying each… See More

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The Pointe at New Town Apartments Manager

05/20/2020

We really appreciate your feedback! Our new landscaping company is hard at work under the new normal of COVID19. We would love to speak to you regarding your concerns. Please give us a call in the Leasing Office at 757-565-7767. We look forward to the opportunity to exceed your expectations.

Verified Resident 766994 • vrp • 2019 - 2020

05/08/2020

Every staff member I have spoken with since my residency has been extremely helpful and genuinely kind. I have enjoyed my experience living in this community. I have rarely had maintance problems but they have been very timely and effective with the small work orders I… See More

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The Pointe at New Town Apartments Manager

05/15/2020

We are glad we could help. We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Pointe at New Town.

alekozoy • Resident • 2019 - 2020

02/13/2020

The facility is very clean and well maintained. I get quick responses to everything and the staff is wonderful. They treat both me and my dog so well! I am really glad I decided to move here. Everyone has been great!

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The Pointe at New Town Apartments Manager

02/28/2020

Alekozoy - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Pointe At New Town!

Resident • 2018 - 2019

02/06/2019

The Good: The Pointe is a great place to live, especially if you're looking for something nice that isn't crazy expensive when compared to other town home complexes in the area. They're very amenable to customization options like mounting a TV or hanging shelves as long… See More

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The Pointe at New Town Apartments Manager

02/10/2019

Hello. Thank you for your wonderful feedback and rating as it certainly means a lot to us. And while we are always trying to grow and improve, please know you can always reach me in the office at 757-565-7767 or via email at [email protected] should you need anything. We strive for 100% satisfaction, and it is great to see you are having such a positive experience at The Pointe At New Town.

dwgardner • Resident • 2017 - 2018

08/17/2018

Our experience at The Pointe was phenomenal and I'm particularly complimentary of the efforts the office made to build community through fun programming, on top of the excellent quality housing. Would recommend!

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The Pointe at New Town Apartments Manager

09/07/2018

One thing we love at our community is our monthly resident events. We are so glad you were able to enjoy so many of them while living with us and we wish you all the best on your future endeavors.

Ivette_V • Resident • 2018

07/24/2018

Close to work prime location safe office staff and maintenance are excellent great amenities resident activities.i love how spacious my townhouse is washer and dryer hook ups balcony the neighborhood and I feel safe.

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The Pointe at New Town Apartments Manager

09/07/2018

Hi Ivette! We are very happy to have provided you with such a positive experience!

Prospective Resident • Visited 2018

05/31/2018

so I am looking for a new place to live right now, and was reading review for this place, and what do is spot all latest 5 star review are FAKE pay attention to the date it was left look at the DATE that they are… See More

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The Pointe at New Town Apartments Manager

09/07/2018

Thank you for taking the time to write a review although it appears you have not actually visited our community. While our community does have many 5 star reviews, I can assure you ApartmentRatings.com does an excellent job of verifying a residents status in an attempt to eliminate fake reviews. In fact, most reviews have "Resident" listed by the name which means ApartmentRatings.com has verified the review came from a resident for this very reason. We hope you stop by our community so you can experience for yourself the 5 star level service we are proud to have rightfully earned. While we cannot vouch for the rest of the "town", we hope your apartment search endeavors become easier and we sincerely look forward to meeting you if given the opportunity. For any specific questions about our 1 & 2 bedroom townhome rentals, please do not hesitate to call the office at 757-565-7767 or you can email me directly at [email protected]

niel808 • Resident • 2018

02/21/2018

The management representatives are very nice and welcoming. Maintenance takes care of issue in a timely manner. I feel extremely safe walking at night or any time of the day. I simply enjoy this quiet neighborhood.

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The Pointe at New Town Apartments Manager

09/07/2018

Thank you again for taking the time to leave us a review. We strive for 100% satisfaction, and it is great to see you had and hopefully will continue to have such a positive experience at The Pointe At New Town. If you ever need anything, please don't hesitate to call us in the office at 757-565-7767.

Lamar_S • Resident • 2017

12/01/2017

My fiancé and I have had a great 7 months living here. Fairly quiet environment. Townhome is close to shopping, restaurants, and grocery stores. We love the area and it's easy to commute. He commutes to Hampton and I to Richmond. Staff has been nothing but… See More

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The Pointe at New Town Apartments Manager

09/07/2018

Thank you so much for your positive comments about The Pointe At New Town! We love being able to provide exemplary customer service and hope during your residency we are able to exceed your expectations. We firmly believe this is why we were able to win two "Best of Williamsburg" awards in 2017 alone, If there is ever a time we are falling below your standards, please don't hesitate to reach out to our office at 757-565-7767.

Deniz_K • Resident • 2017

11/28/2017

Great place to live. Staff is super warm and friendly, great amenities, and super pet friendly neighborhood. Great for dog owners. Noise level is low and neighbors are always very understanding. Mail center is a great plus so that you are always able to find a… See More

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The Pointe at New Town Apartments Manager

09/07/2018

IbtIhal_A • Resident • 2016 - 2017

11/23/2017

I like the community service that I had, the area is safe and comfortable. The apartment is so big and beautiful, it's like a house. They have a nice gym and business center to use it whenever you want.

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The Pointe at New Town Apartments Manager

09/07/2018

We are very happy to have provided you with such a positive experience! We sincerely appreciate your residency and will continue to strive to exceed your expectations when at all possible. Thank you for being a part of our award winning community and we look forward to hopefully a long residency with you.

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Garage

General

BBQ and Picnic Area
Business Center
Fitness Center
Onsite Recycling Services
Package Acceptance
Pool with Sundeck
Resident Car Care Center

Pets

Dogs Allowed
Fee: $275 ~ 550
Rent: $40
Restrictions: We welcome 2 pets per apartment home. We do not require a deposit, however there is a one time pet fee $350 for 1 pet, and a pet fee $500 for 2 pets and a $38/month pet rent per pet. We welcome cats and dogs of all sizes, however breed restrictions do apply.
Pet Limit: 2
Cats Allowed
Fee: $275 ~ 550
Rent: $40
Restrictions: We welcome 2 pets per apartment home. We do not require a deposit, however there is a one time pet fee $350 for 1 pet, and a pet fee $500 for 2 pets and a $38/month pet rent per pet. We welcome cats and dogs of all sizes, however breed restrictions do apply.
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,185
SQ. FT.
768
Available
Avail.
3 Units
Model
Ashbury

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
$1,382
SQ. FT.
864
Available
Avail.
1 Units
Model
Berkeley

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,534
SQ. FT.
1,515
Available
Avail.
5 Units
Model
Heritage

View Floor Plan

Price
Price
$1,546
SQ. FT.
1,143
Available
Avail.
5 Units
Model
Billings

View Floor Plan

Price
Price
$1,626
SQ. FT.
1,152
Available
Avail.
1 Units
Model
Colonial

View Floor Plan

Price
Price
$1,636
SQ. FT.
1,332
Available
Avail.
N/A
Model
Dunmore

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. At The Pointe at New Town, you will find beautiful 1 and 2 bedroom townhomes right in the heart of Williamsburg, VA. The Pointe at New Town offers luxury living with modern amenities such as shopping, dining, and entertainment all within walking distance. The Pointe at New Town offers a level of living you will love, with the features and amenities you want. These amenities may include: open kitchens with breakfast bars, Whirlpool Energy Star appliances, washer/dryer hookup in every townhome, detached garages, onsite fitness center and business center, 10-16 month lease terms and much more! Of course, what you will find inside these Williamsburg, VA townhomes are just the beginning. Right outside your door is New Town that includes a 12 screen movie theater, numerous restaurants, shops, and novelty stores all within walking distance.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: Closed

Questions & Answers

There are no questions yet for this property!

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Frequently Asked

What are noise levels like at The Pointe at New Town Apartments?
The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Pointe at New Town Apartments?
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is The Pointe at New Town Apartments?
The community is rated 4.6/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 88.24% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 24.88 days to their community reviews in the past year.

Who manages The Pointe at New Town Apartments?
Greystar*

What is the pet policy at The Pointe at New Town Apartments?
Dogs Allowed
Fee: $275 ~ 550
Rent: $40
Restrictions: We welcome 2 pets per apartment home. We do not require a deposit, however there is a one time pet fee $350 for 1 pet, and a pet fee $500 for 2 pets and a $38/month pet rent per pet. We welcome cats and dogs of all sizes, however breed restrictions do apply.
Pet Limit: 2
Cats Allowed
Fee: $275 ~ 550
Rent: $40
Restrictions: We welcome 2 pets per apartment home. We do not require a deposit, however there is a one time pet fee $350 for 1 pet, and a pet fee $500 for 2 pets and a $38/month pet rent per pet. We welcome cats and dogs of all sizes, however breed restrictions do apply.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 2.5 Baths

What is the move-in special?
We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today.